TROUBLE-SHOOTING GUIDE VACUUM COMPRESSOR

Go To Table of ContentsTROUBLE-SHOOTING GUIDEVACUUM COMPRESSORAPOLLO by MIDMARKStyle F

IntroductionTable of ContentsThis guide is designed to save you time and helpyou trouble-shoot Appollo vacuum systems.You’ll find step-by-step instructions, along withIntroduction .iexploded parts diagrams to help you correctlyidentify the internal components and their relatedpart numbers. If you need further assistance,Policies and Procedures .iiplease contact the Midmark Technical SupportTeam. Please have the model number and serialSingle Vacuum Specification T able .1number(s) available.Twin Vacuum Specification T able .2Technical SupportPhone: 1-800-MIDMARKFax: 877/249-1793Triple Vacuum Specification T able .3Website: www.@midmark.comSingle Vacuum T rouble-Shooting Chart .4Monday - Friday8:00 a.m. - 5:00 p.m. (EST)Exploded Single V acuum Model .6Twin Vacuum T rouble-Shooting Chart .8Midmark Corporation145Mid CountyDriveApollobyMidmarkOrchard Park, New York 1412760 VistaPhone:Drive 1-800-643-6275 Versailles, Ohio45380-0286Customer Service Fax:1-877-725-6495Technical Service Phone: 1-888-279-1260 Fax: ed T win Vacuum Model .10Triple Vacuum T rouble-Shooting Chart .12Exploded T riple Vacuum Model .14For additional copies of this Trouble-Shooting Guide,you may order part number AMM45010.AMM45010 Rev. 12/03Glossar y of Terms .27Apollo Vacuum Trouble-Shooting Guidei

Return To Table of ContentsProduct, Service and AvailabilityApollo by Midmark is committed to being a leader in the dental industry. We are continually redefining serviceexpectations in effort to build and maintain the best full service, full support relationships with our customers, thedealers. We are constantly striving to improve this relationship by offering new technologies, products and services.Product AvailabilityWe strive to maintain our position as the mostreliable supplier of dental air and vacuumsystems, merchandise and accessories in thedental industry.Service and SupportWe offer a full range of responsive services andprograms, providing the highest level ofsupport for our customers. DentaCad Expedite Orders / Quick Order Processing Loaner Vacuum / Compressor Distribution Centers - We can ship productfrom several regional Distribution Centers. World Wide Web Smart stocking of the most popularproducts. Rebuild / Express Repairs Online Parts Lookup Representation & Experience in the fieldInnovative ProductsWe manufacture a number of special equipmentitems that go above and beyond industrystandard, including: Specialty Products Organizer - A complete compressor andvacuum package on wheels. Technical Support and Customer Service Product Flexibility Custom DesignGlobal PresenceFrom California to Maine, and all across theUSA - Apollo by Midmark has helped dealersplace successful installations for dentistsrelying upon only the highest quality air andvacuum systems. In the International market wehave customers in: Distillers - The only commercial grade waterdistillation system available on the market. Liquid-Ring Vacuums - UltraVac ,Gold Series and Classic Bronze . Dry Vacuum Systems - DryVac Product QualityEach product is carefully engineered to surpassperformance expectations and include performance-enhancing features to help ensure thateach application is a success. Asia Parametric Modeling/CNC Machining Latin America Rigorous in-house and field testing Middle East Australia China Eastern Europe RussiaAPOLLO by MIDMARKCORPORATEUSA60 Vista DriveVersailles, OH 45380U.S.APhone 1-800-MIDMARKFax (877) 249-1793www.midmark.comiiApollo Vacuum Trouble-Shooting Guide

Return To Table of ContentsCustomer Service/Technical SupportDepartment hours are from 8:00 AM through 5:00 PM EST. Midmark Customer Service/Technical Support is available for order entry andtechnical support by phone (800) 643-6275 or FAX (877) 249-1793, Monday through Friday. Fridays we are open until 5:00 PM EST andwe are closed on major holidays.Additional product documentation and specifications are available through our automated fax library at your request or at our website athttp://www.midmark.com.Order ProcessingAll orders for equipment and accessories must be placed through an authorized dealer and processed by Apollo by Midmark, 60 VistaDrive, Versailles, Ohio 45380-0286, U.S.A. All equipment and accessories will be shipped C.O.D. unless your business has been issued a line of credit.Credit terms require invoices to be paid within 30 days of the invoice date. A 1.5% per month service charge applies on all unpaidbalances in excess of 45 days.Orders are confirmed via FAX. You must provide a Telefax number.There will be a 25.00 service charge on all returned checks.Please include the following information with your order: Purchase Order Number Model Number Requested Ship Date Side Mark Information Name of Person Placing Order Method of Shipment and AddressShipping / Damage All shipments are F.O.B. Clovis, California or from one of the regional distribution sites.Products are shipped via UPS, FedEx or DHL. All products that exceed the UPS maximum size (150 lbs. or 103” length or 130” length/girth combined) will be shipped via common carrier. C.O.D. charges will be added to all C.O.D. shipments.At your request, we will ship via any air express carrier, at your expense.UPS DAMAGE: Accept shipment and file claim with UPS.TRUCK/AIR DAMAGE: Accept and note all damages clearly on the bill of lading. Apollo by Midmark is not responsible for concealeddamage. The dealer is responsible for filing damage claim with the carrier. No credit will be issued on freight damaged replacementparts.Product ed non-defective products within 90 days of the invoice date under the followingAll returns must be made through an authorized dealer. Units for repair should be sent to Midmarkconditions:and packaged in the original shipping container if possible. Please contact our Customer Service There is a 15% restocking charge on all non-defective returns.Department at 1-800-Midmark (1-800-643-6275), prior to shipping the unit prepaid to receive All returned products must be in condition to resell. (unopened, undamaged, complete and in the original packaging)authorization RMA number. Specify the RMA number on the outside of the box and label it to the Your account must be current with no past due balances.attention of Repair Service Center. Returns will be credited at the lower of the invoice price or current dealer price. Credit memos for use against future purchases will beShipissuedto: MidmarkPlant A Returns Dept, Attn: Repair Service Center, 60 Vista Drive,for authorizedCorporation,returns.VersaillesOH45380. Only products currently offered will be accepted.To expedite the return procedure:You must obtain a Return Authorization Number (R.A.N.) from Midmark Technical Support prior to returning the goods.Please provide the following information: Company Name Invoice Number or Order Number Invoice Date Product Name and Model Number Serial Number Reason for Return New Item RequestedDisplay the R.A.N. on the shipping label of all boxes containing returned goods.Returned goods must be shipped freight prepaid in their original boxes and packing materials.Apollo Vacuum Trouble-Shooting Guideiii

Return To Table of ContentsWarrantyAll Apollo by Midmark products are thoroughly inspected and tested in accordance with rigid specifications and standards. Ourproducts are guaranteed against any defective material and workmanship from the date of shipment; provided, that the installation,operation, and maintenance is done in accordance with Apollo procedures as outlined in our Installation and Maintenance Guides. Noother warranties or guarantees, expressed or implied are made.Apollo’s obligation under the warranty is to provide parts for the repair or, at its option, to provide the replacement product (excludinglabor). All special, incidental and/or consequential damages are excluded. We will not issue credit for product without first attemptingto correct the problem in the field. Written notice of breach of warranty must be given to Apollo within the warranty period. The warrantydoes not cover damage resulting form improper installation or maintenance, accident or misuse. The warranty does not cover damageresulting from the use of cleaning, disinfecting or sterilizing chemicals and processes. Failure to follow instructions provided in Apolloby Midmark Installation and Maintenance Guides may void the warranty.* All warranty repairs must be repaired by authorized Dealers and/or service dealers only - no exceptions.* Labor charges are NOT included.Warranty Periods from Date of ShipmentFollowing is the warranty policy for various products and replacement parts.Lubricated Air CompressorsScroll Type Oil-Less Air Compressor (Revolution TM Model)Piston Type Oil-Less CompressorsCombi TM and OrganizerTM Compressor/Vacuum SystemClassic Bronze TM VacuumGold Series TM Vacuum (Stainless Steel & Tin Bronze Components Only Excluding Shaft)UltraVac TM Vacuum (Stainless Steel Components Only Excluding Shaft)Dry Vacuum (DryVacTM and Centrifugal Models)Refrigerated Air DryerReplacement Parts and AccessoriesRebuild Program (Repair of non-warranty vacuums)*2 Years2 Years3 Years2 Years*2 Years3 Years**5 Years**2 Years2 Years***90 Days****6 Months****Combi and Organizer Systems carry a 2 year warranty period on all electrical components. Warranty periods for thecompressor heads and vacuum pumps reflect the standard warranty for each type.** All other vacuum parts/components such as motors, seals, electrical assemblies, etc. are warranted for 2 years.*** The manufacturer provides warranty service in the field. The customer must contact Apollo by Midmark for an authorizedrepair facility in their area. Do not send these items back.**** Replacement parts are covered under the remaining warranty of the unit they are replacing, or 90 days from the date ofshipment, which ever is the longest. Repairs are 90 days or remainder of warranty period. Warranty period starts from the installation date indicated on the warranty card. If warranty card is not returned, warrantyperiod will start on the day the item is shipped. Shipping damage or damage caused by equipment handlers and installers is not covered.No other warranties or guarantees, expressed or implied are made.General Notes: All prices are based on U.S. currency. All prices and specifications are subject to change without notice. All weights reflected are shipping weights.Listings ivUnderwriter’s Laboratories (UL) (cUL) . File Number MH13627U.S. Food and Drug Administration (FDA) . File Number 29379227Apollo Vacuum Trouble-Shooting Guide

Return To Table of ContentsApollo Vacuum Trouble-Shooting Guidev

Return To Table of ContentsLiquid-Ring Vacuum DifferencesApollo by Midmark vacuum pumps are consistently providing superior evacuation because oftheir innovative design and the attention given to performance enhancing details.The Proof Is In The DesignThicker Housing Walls:Due to the increase in cavity preparationtechniques that involve air abrasion, liquid-ringpumps are experiencing accelerated wear rates.Our new housings feature increased wallthickness to provide more strength in the areasmost susceptible to wear from air abrasion.Impeller Blade:Impeller blade design has long been one ofcritical factors in improving vacuum output.We’ve reduced blade thickness and increasedchamber size to maximize vacuum output by upto 25% over the competition. Our modifiedblades increase life expectancy and provideunmatched performance advantages overtraditional vacuum pumps.Porting Design:We’ve redesigned the flow path of liquids andair through the pump for smoother flow andreduction of possible debris build-up. Theenhanced porting helps increase pump life andimprove pump efficiency.viApollo Vacuum Trouble-Shooting Guide