Who Do I Contact?

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i Who Do I Contact?CONTENTSservice albertaAUTOMOTIVE BUSINESSES. 2Service Alberta, Consumer Programs and ConsumerInvestigations Unit, work to ensure a fair marketplace for bothbuyers and sellers. We investigate consumer complaints, enforceconsumer protection legislation, license and register regulatedbusinesses and charitable organizations. Our department providesan appropriate regulatory framework and informs consumers andbusinesses of their rights and responsibilities.CEMETERIES. 3CHARITIES. 3CONDOMINIUMS. 3COOPERATIVES. 4CREDIT, COLLECTION & DEBTREPAYMENT. 4Service Alberta provides resources on a number of topics,including the ones noted here. To see these resources go .cfm.ofELECTRICITY &NATURAL GAS CONTRACTS. 5dateSERVICE ALBERTACONTACTS. 2FRANCHISES. 5FUNERAL SERVICES. 6HOME RENOVATIONS. 6OutIDENTITY THEFT. 6Consumer Investigations Unit investigates complaints fromthe public about consumer transactions – transactions betweenpeople and businesses covered by the laws for which ServiceAlberta is responsible. We do not investigate disputes betweenbusinesses. Our attention is focused on investigations where abusiness has frequently broken the law or where a large numberof consumers are affected. The first step in any complaint processis to talk with one of our Information Officers in the ConsumerContact Centre.OTHER CONTACTS. 7INSURANCE. 8INTERNET SHOPPING. 8LANDLORD & TENANT. 9LEGAL RESOURCES. 10LICENSING. 10MOBILE HOME SITE RENTING.11REAL ESTATE.11SENIORS.11TELECOMMUNICATIONS.11TIME SHARES. 12The Consumer Contact Centre provides information on dozensof topics including landlord/tenant disputes, making purchasesover the Internet and lodging a consumer complaint.

SERVICE ALBERTA CONTACTSConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Registry AgentsAlberta registry agents are a network of communitybased service centres offering one-stop shoppingfor a wide range of registration, information, andlicensing services on behalf of the Government .cfmYellow Pages under Licence and Registry Services780-427-7013 in Edmonton or 310-0000 (then dialthe number)ofdateResidential Tenancy Dispute Resolution Service(RTDRS)RTDRS is an alternative to court for landlords andtenants to use if they have a dispute about an issueunder the Residential Tenancies Act (RTA).The decision of the Tenancy Dispute Officer isbinding and has the authority of a court order. Youdo not need a lawyer to make an application.Edmonton: 780-644-3000Calgary: Toll-free: 310-0000 (then 780-644-3000)www.rtdrs.alberta.caprofessional regulatory organizations to comply withAlberta’s Personal Information Protection Act (PIPA).PIPA Information line: toll-free In Alberta, dial310-0000 first then 780-644-PIPA (7472)http://servicealberta.ca/3059.cfmAdditional contacts:Call toll-free - Dial 310-0000To connect toll-free in Alberta to any Albertagovernment office, dial 310-0000 followed by thearea code and phone number of the office you wishto reach.OutQueen’s Printer BookstoreAlberta Queen’s Printer publishes, markets anddistributes Alberta’s Statutes, Regulations, AlbertaGazette, Alberta Rules of Court and select legislativerelated publications in paper and electronic formats.The Act(s) and regulation(s) may be purchased fromthe Queen’s Printer Bookstore and are also free todownload in the “pdf” or “html” formats.10611 - 98 AvenueEdmonton, Alberta T5K 2P7Phone: 780-427-4952www.qp.alberta.caService Alberta - Personal InformationProtection ActThe Service Alberta Privacy and AssessingInformation website provides information tohelp businesses, non-profit organizations, and2AUTOMOTIVE BUSINESSESResource: Odometer FraudAlberta Motor Vehicle IndustryCouncil (AMVIC)Businesses involved in the buying, selling, or leasing,repair and maintenance of automobiles, trucks, orrecreation vehicles in Alberta must be licensed byAMVIC.Edmonton: 780-466-1140Toll-free in Alberta: Investigations: 1-877-279-8200 Licensing: 1-877-979-8100www.amvic.orgCanadian Motor Vehicle ArbitrationPlan (CAMVAP)CAMVAP is a program for disputes betweenconsumers and vehicle manufacturers. Allegedmanufacturing defects or implementation of themanufacturer’s new vehicle warranty can be putbefore a neutral third party (arbitrator) for resolution.Edmonton area 780-439-9359Toll-free: 1-800-207-0685www.camvap.ca

Alberta TransportationVehicle Inspection ProgramThis program identifies and removes unsafe vehiclesfrom the road to prevent vehicle failure on Alberta’shighways and reduce collisions that may result ininjuries or death.780-427-8901 (dial Toll-free umer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Director of CemeteriesService Alberta3rd Floor, Commerce Place10155 - 102 StEdmonton, AB T5J 4L4CHARITIESConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088OutResource: Charitable Fund-raising Charitable Organizations That Solicit DonationsCanada Revenue Agency (CRA)The Charities Directorate of the CRA registersqualifying organizations as charities, gives technicaladvice on operating a charity, handles audit andcompliance activities, and provides donors withrelevant information about donating to charities.Toll-free ty CentralThey provide charity law information and resourcematerials (in English and French) to registeredcharities to help them comply with the requirementsof the Income Tax ERIESAlberta GamingThe Alberta Gaming and Liquor Commission licensesand manages charitable gaming activities in Alberta(bingo, casino, raffle, and pull-ticket events).St. Albert: 780-447-8600www.aglc.caCONDOMINIUMSConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource: Owning a Condominium Purchasing a CondominiumCanadian Condominium Institute (CCI)CCI, a non-profit corporation, promotes the interest ofcondominium owners, boards of directors, managers,governmental authorities, lenders and others.North Alberta780-453-9004www.cci-north.ab.caSouth ada Mortgage and Housing Corporation(CMHC)CMHC provides mortgage loan insurance, mortgagebacked securities, housing policy and programs, andhousing research.1-800-668-2642 - National Call Centrehttps://www.cmhc-schl.gc.ca/en

Money MentorsMoney Mentors provides credit counselling andmoney coaching.Toll-free in Alberta: 1-888-294-0076www.moneymentors.caAlternate Dispute Resolution Institute of AlbertaPromotes and champions the extensive use ofappropriate dispute resolution skills and practicesthrough education, accreditation and service to ance Enforcement Program (MEP)Info Line - call 780-422-5555 in Edmonton or310-0000 for Toll-free access anywhere in Alberta.Clients require their seven digit MEP account numberand Personal Identification Number (PIN) when usingthe Internet service or calling.http://justice.alberta.ca/programs ild AlbertaBild Alberta is the voice of the residential constructionindustry in the province.1-800-661-3348www.chbaalberta.caConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource: Cooperatives ActOutDirector of CooperativesService Alberta3rd floor, Commerce Place10155 – 102 StreetEdmonton, AB T5J 4L4CREDIT, COLLECTION & DEBTREPAYMENTConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resources: Bill Collection and Debt Repayment What Creditors Can Do If You Don’t Pay Your Credit Report4Alberta Treasury Board and FinanceThe Alberta Superintendent of FinancialInstitutions is responsible for all the financial sectorregulatory compliance activities performed by theoffices of Financial Sector Regulation and usiness/fin inst/Financial Consumers Agency ofCanada (FCAC)FCAC is an independent body working to protect andinform consumers of financial products and nancial-consumeragency.htmlSuperintendent of BankruptcyFor debtors and creditors, they explain thebankruptcy and insolvency process and provide theinformation to manage their situations.Toll-free: g/home

Alberta Utilities Commission (AUC)AUC regulates investor-owned electric, gas andwater utilities, and some municipally owned electricutilities, ensuring safe, affordable and reliable utilityservice.Edmonton 780-427-4901Calgary 403-592-8845Dial 310-0000 then number for toll free accesswww.auc.ab.ca/Pages/Default.aspxCredit reporting agencies: Equifax Canada Inc.1-800-465-7166www.consumer.equifax.ca/home/en ca TransUnion of Canada er Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource: Electricity and Natural Gas ContractsFRANCHISESdateELECTRICITY &NATURAL GAS CONTRACTSResource: Franchises in AlbertaCanadian Franchise Association (CFA)CFA promotes excellence in franchising andworks with all levels of government to ensure thedevelopment of industry-made ca/ofOffice of the Utilities ConsumerAdvocate (UCA)UCA provides information, advice, and representsconsumer interests in Alberta’s electricity and gasmarkets.Toll-free in Alberta: 310-4UCA (310-4822)www.ucahelps.alberta.caConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088OutRural Utilities Division - Rural Utilities ActAlberta Agriculture and Rural DevelopmentThe Division administers the Rural Utilities Act, whichguides the establishment and business managementfor approximately 280 rural gas, electric and waterassociations in the province.780-427-0944www.agric.gov.ab.caDepartment of EnergyEdmonton 780-427-0265Toll-free in Alberta dial 310-0000 firstwww.energy.gov.ab.ca5International Franchise Association (IFA)IFA members include franchise companies in over100 different business format categories, individualfranchisees and companies that support the industryin marketing, law and business development.202-628-8000www.franchise.org

Consumer InformationThis site provides consumers with access to decisionmaking tools, calculators and other resources.www.consumerinformation.caFUNERAL SERVICESDirector of Funeral ServicesService Alberta3rd Floor, Commerce Place10155 - 102 StEdmonton, AB T5J 4L4OutConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource: Home RenovationsCanada Mortgage and HousingCorporation (CMHC)CMHC provides information to help assessrequirements before starting a home renovationproject.Edmonton: 780-423-8700Calgary: 403-515-3000Toll-free in Alberta: 1-877-499-7245 - Prairie &Territories Business drenovating6IDENTITY THEFTResource: Identity TheftService CanadaService Canada offers single-window access to awide range of Government of Canada programs andservices.Replacement Social Insurance Number (SIN) card1-800-206-7218(You will be asked to prove your identity and statusin fraud.htmlofAlberta Funeral Services Regulatory Board(AFSRB)AFSRB provides, and encourages its members toprovide full information to consumers so they canmake informed decisions about the purchase offuneral services.Edmonton: 780-452-6130Toll-free in Alberta: 1-800-563-4652www.afsrb.ab.caHOME RENOVATIONSBild AlbertaBild Alberta provides information about planninghome renovations and hiring a contractor.Edmonton: 780-424-5890Toll-free: 1-800-661-3348www.chba.cadateConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Immigration and Citizenship CanadaIssues citizenship certificate or permanent glish/index.aspPassport assport/index.aspVisit the nearest Canadian government office if youare outside Canada.

Credit reporting agencies: Equifax Canada Inc.1-800-465-7166www.consumer.equifax.ca/home/en ca TransUnion of Canada Inc.1-800-663-9980www.transunion.caCentral and Northern AlbertaEdmonton: 780-482-2341Toll-free: n Alberta and East KootenaysToll-free in Southern Alberta: 1-800-221-6690https://www.bbb.org/calgaryofOffice of the Information and PrivacyCommissioner of Alberta (OPIC)Toll-free: 1-888-878-4044www.oipc.ab.caThe Business Link - Alberta’sBusiness Information CentreBusiness Link is Alberta’s entrepreneurial hub. Theyare a non-profit organization that helps people starttheir own businesses. If you’ve got an innovativeidea and the motivation to take the next step, theywill give you the tools to make your business idea areality, and connect you with the most relevant smallbusiness resources.Edmonton 780-422-7722Toll-free in Alberta: 1-800-272-9675http://businesslink.ca/dateCanadian Anti-Fraud Centre (CAFC)The Canadian Anti-Fraud Centre (CAFC) is thecentral agency in Canada that collects informationand criminal intelligence on such matters as massmarketing fraud, advance fee fraud, Internet fraudand identification theft complaints.Toll-free: ifraude.ca/indexeng.htmOutOffice of the Privacy Commissionerof CanadaToll-free: e-opc/OTHER CONTACTSAuctioneers’ Association of Alberta (AAA)AAA deals with laws and issues affecting the auctionindustry.Red Deer: urce: Auctions - Buying and SellingBetter Business Bureau (BBB)BBB exists so consumers and businesses alike havean unbiased source of reference. The BBB provideseducational information and advice that is free ofcharge and easily accessible.7Canada Business - GovernmentServices for EntrepreneursThey provide business with the resources it needsto grow and prosper, including a wide range ofinformation on government services, programs Innovation, Science and Economic DevelopmentCanada (ISED)ISED promotes the interests and protection ofCanadian consumers.Toll-free: f/eng/homeAdvertising Standards Canada (ASC)ASC helps to ensure the integrity and viability ofadvertising through industry self-regulation.Toronto Office: 416-961-6311www.adstandards.com/en

INTERNET SHOPPINGInsurance Bureau Canada (IBC)IBC has consumer information centres in each of itsregional offices to address your specific questions.Consumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088IBC is able to assist victims of disasters with helpfultips and information.1-844-227-5422www.ibc.caResource: Internet Shopping Internet and Mobile Devices Safety and SocialMedia TipsdateINSURANCECanadian Anti-Fraud CentreThe Canadian Anti-Fraud Centre (CAFC) is thecentral agency in Canada that collects informationand criminal intelligence on such matters as massmarketing fraud, advance fee fraud, Internet fraudand identification theft e-centreantifraude.ca/indexeng.htmCanadian Marketing Association (CMA)CMA promotes industry growth, development andeducation.416-391-2362Toll-free: 1-800-267-8805www.the-cma.orgofAlberta Insurance Council (AIC)The AIC can provide the following information: Whether an individual or company is authorizedto act as insurance agent, broker, or adjuster inAlberta; The type of insurance a certificate holder orcompany is allowed to conduct; Whether or not they have been subject to adisciplinary action.Toll-free in Alberta: 1-800-461-3367www.abcouncil.ab.caOutSuperintendent of InsuranceThe Office of the Superintendent of Insuranceregulates and creates policy for the insurance marketin the province. They ensure that Albertans haveaffordable access to the insurance coverage theyrequire, monitor the effectiveness of the market, andrespond to the needs of the province and its citizens.Edmonton: 780-427-0348 - dial 310-0000 first thenthe number for toll-free rance/Surety Association of Canada (SAC)SAC is committed to the continued development anduse of surety bonds throughout all jurisdictions ofCanada.Calgary: 403-612-4070www.surety-canada.com8Canadian Bankers’ Association (CBA)The CBA advocates for effective public policies thatcontribute to a sound, successful banking system thatbenefits Canadians and Canada’s economy.1-800-263-0231www.cba.caConsumer InformationThis site provides consumers with access to decisionmaking tools, calculators and other resources.343-291-3280www.consumerinformation.ca

Competition Bureau819-997-4282Toll-free: ic/site/cb-bc.nsf/eng/homeLANDLORD & TENANTConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Landlord Associations:Calgary Residential Rental Association403-265-6055www.crra.caAlberta Residential Landlord org/ofResource: Information for Landlords Information for Tenants Renting a Mobile Home Site RTA Handbook Quick Reference GuideCentral Alberta Community Legal clinic.netdateRoyal Canadian Mounted Police (RCMP)The RCMP is the Canadian national police serviceand an agency of the Ministry of Public fraudes/index-eng.htmLandlord and Tenant Advisory Board (LTAB)LTAB provides advice and information to residentialtenants and landlords to address tenancy issues andensure that both tenants and landlords are awareof their rights and obligations under the ResidentialTenancies Act.Edmonton: 780-496-5959www.edmonton.ca (search Landlord or Tenant)OutResidential Tenancy Dispute ResolutionService (RTDRS)RTDRS is an alternative to court for landlords andtenants to use if they have a dispute about an issueunder the Residential Tenancies Act (RTA).The decision of the Tenancy Dispute Officer isbinding and has the authority of a court order. Youdo not need a lawyer to make an application.Edmonton: 780-644-3000Calgary: Toll-free: 310-0000 (then 780-644-3000)www.rtdrs.alberta.caProvincial Court of AlbertaObtain the booklet: “Application under the ResidentialTenancies Act and Mobile Home Sites Tenancies Act- Instructions for Landlords and Tenants” and followall the aw/civil/forms.9Additional Contacts:Laws for Landlords and Tenants in Albertawww.landlordandtenant.orgCanada Mortgage and HousingCorporation (CMHC)CMHC provides mortgage loan insurance, mortgagebacked securities, housing policy and programs, andhousing research.Your Guide to Renting a HomeToll-free: ho/index.cfm

LEGAL RESOURCESCentral Alberta Community Legal ClinicFee legal services to people who do not qualify forLegal Aid and who cannot afford a lawyer.403-314-91291-877-314-9129http://www.commu

To connect toll-free in Alberta to any Alberta government office, dial 310-0000 followed by the . for a wide range of registration, information, and licensing services on behalf of the Government of . (in English and French) to registered

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