Using Avaya 9608/9608G/9611G IP Deskphones SIP

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Using Avaya 9608/9608G/9611G IPDeskphones SIPRelease 6.4June 2014

2014 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accurate at the time ofprinting, Avaya assumes no liability for any errors. Avaya reservesthe right to make changes and corrections to the information in thisdocument without the obligation to notify any person or organizationof such changes.NoteUsing a cell, mobile, or GSM phone, or a two-way radio in closeproximity to an Avaya IP telephone might cause interference.Documentation disclaimer“Documentation” means information published by Avaya in varyingmediums which may include product information, operatinginstructions and performance specifications that Avaya may generallymake available to users of its products and Hosted Services.Documentation does not include marketing materials. 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Please note that if you acquired the product(s)from an authorized Avaya Channel Partner outside of the UnitedStates and Canada, the warranty is provided to you by said AvayaChannel Partner and not by Avaya.LicensesTHE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYAWEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO ORSUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AREAPPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/ORINSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (ASAPPLICABLE) UNDER A COMMERCIAL AGREEMENT WITHAVAYA OR AN AVAYA CHANNEL PARTNER. UNLESSOTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOESNOT EXTEND THIS LICENSE IF THE SOFTWARE WASOBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYAAFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYARESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOUAND ANYONE ELSE USING OR SELLING THE SOFTWAREWITHOUT A LICENSE. 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All content on this site, thedocumentation, Hosted Service, and the Product provided by Avayaincluding the selection, arrangement and design of the content isowned either by Avaya or its licensors and is protected by copyrightand other intellectual property laws including the sui generis rightsrelating to the protection of databases. You may not modify, copy,reproduce, republish, upload, post, transmit or distribute in any wayany content, in whole or in part, including any code and softwareunless expressly authorized by Avaya. 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You agree to the Third Party Terms for any such ThirdParty ComponentsT9 Text Input and other products are covered by one or more of thefollowing patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republicof Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 1010 057 (98903671.0), 1 018 069 (98950708.2); Republic of KoreaPat. Nos. KR201211B1, KR226206B1, 402252; People's Republic ofChina Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;additional patent applications are pending

Preventing Toll Fraud“Toll Fraud” is the unauthorized use of your telecommunicationssystem by an unauthorized party (for example, a person who is not acorporate employee, agent, subcontractor, or is not working on yourcompany's behalf). Be aware that there can be a risk of Toll Fraudassociated with your system and that, if Toll Fraud occurs, it canresult in substantial additional charges for your telecommunicationsservices.Avaya Toll Fraud interventionIf you suspect that you are being victimized by Toll Fraud and youneed technical assistance or support, call Technical Service CenterToll Fraud Intervention Hotline at 1-800-643-2353 for the UnitedStates and Canada. For additional support telephone numbers, seethe Avaya Support website: http://support.avaya.com or suchsuccessor site as designated by Avaya. Suspected securityvulnerabilities with Avaya products should be reported to Avaya bysending mail to: securityalerts@avaya.com.TrademarksAll non-Avaya trademarks are the property of their respective owners.Linux is the registered trademark of Linus Torvalds in the U.S. andother countries.Downloading DocumentationFor the most current versions of Documentation, see the AvayaSupport website: http://support.avaya.com, or such successor site asdesignated by Avaya.Contact Avaya SupportSee the Avaya Support website: http://support.avaya.com for Productor Hosted Service notices and articles, or to report a problem withyour Avaya Product or Hosted Service. For a list of support telephonenumbers and contact addresses, go to the Avaya Support website:http://support.avaya.com (or such successor site as designated byAvaya), scroll to the bottom of the page, and select Contact AvayaSupport.WarningThe handset receiver contains magnetic devices that can attractsmall metallic objects. Care should be taken to avoid personal injury.Power over Ethernet (PoE) warningThis equipment must be connected to PoE networks without routingto the outside plant.VCCI-Class B statement:This is a Class B product based on the standard of the VCCI Council.If this is used near a radio or television receiver in a domesticenvironment, it may cause radio interference. Install and use theequipment according to the instruction manual.

ContentsChapter 1: Introduction to 9608/9608G and 9611G SIP deskphones. 8Physical layout. 9About connection jacks. 11Navigation tips. 12Icons on the deskphone. 12Call history icons for 9608/9608G deskphones. 15Call history icons for 9611G Deskphones. 15Presence icons for 9608/9608G. 16Presence icons for 9611G. 16Administrative messages . 17Deskphone stand. 17Network information. 17Chapter 2: Avaya Menu. 19Options & Settings. 19Displaying the Phone screen on dialing. 20Displaying the Phone screen on receiving a call. 21Displaying call timers. 21Setting redial options. 21Configuring visual alerts. 22Setting the audio path. 22Setting dialing options. 22Toggling caller name and number. 23Setting up speed dialing. 23Setting up favorites. 24Personalizing labels. 24Adjusting the brightness or contrast of the display. 25Setting the Return to Home Screen option. 25Setting the text size. 26Setting a ring tone for incoming forwarded calls. 26Setting a ring tone for your deskphone. 27Setting a ring tone for Team Button. 27Setting an alert for a call pickup group. 27Setting a ring tone for a call pickup group. 28Changing the background logo. 28Turning button click sounds on and off. 28Turning error tones on or off. 29Setting key repeat delay. 29Activating mute alerting. 30Enabling wireless headset. 30Setting the phone screen width. 304Using Avaya 9608/9608G/9611G IP Deskphones SIPComments? infodev@avaya.comJune 2014

ContentsChanging the display language. 31Setting the time format. 31Setting headset profile. 31Turning automatic gain control on or off. 32Configuring Hearing Aid Compatibility. 32Integrating other applications with your phone. 32Browser. 34Using the WML browser. 34Chapter 3: Answering a call. 36Ignoring an incoming call. 36Putting a call on hold. 37Muting a call. 37Configuring mute alert. 38Switching to another deskphone during an active call. 38Making an attended transfer. 38Making an unattended transfer. 39Chapter 4: Making a call. 41Making an emergency call. 41Redialing a number. 42Speed dialing a person. 42Autodialing a pre-assigned number. 42Making a call using edit dialing. 43Calling a person from the contacts list. 43Making a call using URI dialing. 43Calling a person from the call history. 44Dialing an E.164 number. 44Chapter 5: Paging. 45Initiating a group page. 45Chapter 6: About forwarding calls. 46Activating Send All Calls. 46Activating call forwarding. 47Disabling call forwarding. 47Enabling call forwarding when your line is busy or you do not answer. 47Setting rules for enhanced call forwarding. 48Editing a rule. 48Turning off a rule. 49Chapter 7: Using the conference feature.

printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Note Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause .

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