Specification For The WSET Level 1 Foundation
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 1 ‘confidence for front line staff’Specification for theWSET Level 1AwardFoundationin Wine ServiceISSUE TWO JUNE 2011www.wsetglobal.com
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 2The WSET Level 1 Award in Wine ServiceThis specification contains necessary information for both candidates and programmeproviders about the WSET Level 1 Award in Wine Service.The main part of the document is a detailed statement of learning outcomes. Theseoutcomes should be used by providers to prepare programmes of learning, and bycandidates to plan their studies, because the examination is set to test these outcomes.The specification also provides syllabus weighting, study and examination guidanceincluding the examination regulations.Contents1-6Introduction7-8WSET Level 1 Award in Wine Service9-10Unit One - Introduction to Wine Service11Example Assessment Task12-14Examination Regulations15-16Notes
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 11‘confidence for front line staff ’
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 22IntroductionThe Wine & Spirit Education Trust QualificationsWSET Awards is thequalifications division of theWine & Spirit Education Trust.We provide quality-assured qualifications that help people to know moreabout alcoholic beverages and todevelop their tasting skills. We do thisby: liaising with the drinks industryto set suitable syllabi approving programme providersto offer our qualifications setting examinationsQualification FrameworksThe UK Government has established a newregulatory authority, the Office of theQualifications and Examinations Regulator(OfQual), which regulates Awarding organisations who offer qualifications on theQualifications and Curriculum Framework(QCF). All WSET qualifications up to Level 3are being submitted for inclusion in the QCF.issuing certificates tosuccessful candidates.The development and awarding ofWSET accredited qualifications is thesole responsibility of WSET Awards,the Awarding Body of The Wine andSpirit Education Trust.Qualifications and Curriculum FrameworkFull Title : The WSET Level 1 Award in WinesQCF Level :1 Accreditation Number: 600/1504/4Description : This qualification provides a basic introduction to the main styles of wines availableto front-line staff involved in the service or sale of wine. The qualification aims toprovide the basic product knowledge and skills in the storage and service of winesrequired to prepare a person for their first job in wine hospitality or retail.
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 3IntroductionQualifications and Curriculum FrameworkcontinuedcontinuedFull Title : The WSET Level 1 Award in Wine ServiceDescription : This qualification builds on the knowledge and skills taught in the Award inWines, and shows how these can be used in a restaurant workplace. It is idealfor anyone who needs to gain basic skills in wine service, including thosewishing to make their first steps into a career as a sommelier.Full Title : The WSET Level 1 Award in SpiritsQCF Level :1 Accreditation Number: 600/1501/9Description : This qualification provides a basic introduction to the main categories ofspirits available to front-line staff involved in the service or sale of spirits. Thequalification aims to provide basic product knowledge to prepare a person for arole in hospitality or the spirits industry.Full Title : The WSET Level 2 Award in SpiritsQCF Level :2 Accreditation Number: 600/1507/XDescription : This qualification offers a greater breadth and depth of knowledge in the specificarea of spirits and liqueurs than that offered by the broader-based Level 2Award in Wines and Spirits. This qualification offers focused coverage of allproduct categories in the field of spirits, end use of the identified productstogether with the theory of tasting technique.Full Title : The WSET Level 2 Award in Wines and SpiritsQCF Level :2 Accreditation Number: 600/1508/1Description : This qualification offers broad coverage of all product categories in the field ofalcoholic drinks, together with the theory of tasting technique. It is suitable forthose with little previous experience.3
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 44IntroductioncontinuedQualifications and Curriculum FrameworkcontinuedFull Title : The WSET International Higher Certificate in Wines and SpiritsDescription : The International Higher Certificate gives more comprehensive coverage of thewines and spirits of the world, with an increased focus on tasting technique.Full Title : The WSET Level 3 Award in Wines and SpiritsQCF Level :3 Accreditation Number: 600/1511/1Description : The Level 3 Award in Wines and Spirits gives more comprehensive coverage of thewines and spirits of the world, with an increased focus on tasting technique.Full Title : The WSET Level 4 Diploma in Wines and SpiritsDescription : This is a specialist qualification where detailed knowledge is combined withcommercial factors and a thorough system for the professional evaluation ofwines and spirits. The Diploma is recommended by the Institute of Masters ofWine for candidates wishing to pursue membership.Full Title : The WSET Level 5 Honours Diploma in Wines and SpiritsDescription : This is an individual research project, where students can develop higher-levelresearch, evaluation and analytical skills in a specialist wine and spirit subject oftheir choice.BS EN ISO 9001:2008WSET Awards operates a Quality Management System whichcomplies with the requirements of BS EN ISO 9001:2008 for themanagement of awards for qualifications and examinations in theproduct knowledge and tasting competence of alcoholic beverages.BS EN ISO 9001:2008FS 66504
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 5IntroductioncontinuedHow to prepare for the Level 1Award in Wine ServiceOur recommendation is to join acourse. Group study with a qualified,experienced educator is the bestway of developing your service skills.A list of Approved ProgrammeProviders (APPs) is published on theWSET website (www.wsetglobal.com).Please contact the APP directly tofind out about their programmes.Not all key-skills requirements arecovered by the WSET Level 1 Awardin Wine Service. We, therefore,advise that any student who wishesto complete the key-skills requirements should contact a specialistkey-skills advisor who should be ableto give suitable advice for the completion of tasks.Development of Key SkillsHowever, two of the key skills havebeen identified where it is possible todevelop and practice key skills: Key SkillsTThe UK Government, through theOffice of the Qualifications andExaminations Regulator, has definedlevels of attainment in six key skills:communication, application of number, information technology, workingwith others, improving own-learningand performance, problem solving.The WSET Level 1 Award in WineService does not specifically assessany of the key skills. However, it isconsidered that there are opportunities for students to develop certainkey skills.For the benefit of tutors and students, a mapping key for the six keyskills has been produced. The mapping key will give examples where, inthe natural course of study for aWSET Level 1 Award in WineService, it is possible to practice andgenerate evidence in key skills. Itshould be noted that the opportunities for developing key skills andgenerating evidence might be affected by the mode of study adopted. communicationimproving own-learningand performance.To aid the key-skills tutor and student,we have created tracking guides forthe key skills a student should beable to demonstrate when undertaking a WSET Level 1 Award in WineService, and these are available in theAPP Handbook and from the WSET website (www.wsetglobal.com).The guides identify key-skill opportunities which will occur when using therecommended WSET Tutor Guidesand WSET Level 1 Award in WineService study pack as part of thecourse of study for the WSET Level1 Award in Wine Service. Educatorswho adopt alternative approaches toteaching may generate differentopportunities for the developmentand demonstration of key skills5
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 66IntroductioncontinuedOther issuesCustomer Service StatementUnit One - Introduction to Wine Servicemakes specific reference, with detailappropriate to the level of the qualification, to the health issues associatedwith alcohol consumption.The quality and scope of servicecustomers can expect from WSET Awards is published in our CustomerService Statement. A copy can beobtained from the Centres Co-ordinatorand Quality Assurance Manager,WSET Awards.Diversity and Equality PolicyWSET Awards fully supports theprinciple of diversity and equality andis responsible for ensuring that allcandidates for its qualifications aretreated fairly and on an equal basis.A copy of our diversity and equalitypolicy can be obtained from theCentres Co-ordinator and QualityAssurance Manager, WSET Awards.In the unlikely event of any dissatisfaction with the service received, pleasecontact the registered APP in the firstinstance. If the issue is not resolvedplease contact the Centres Co-ordinatorand Quality Assurance Manager,WSET Awards.
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 7The WSET Level 1 Award in Wine ServiceQualification aimsThe Level 1 Wine Service course is for those preparing for, or employeesstarting, their first job in hospitality. The Level 1 course will introduce them, at avery basic level, to roles within wine service, customer service skills, handlingglassware and other service equipment, and selection and service of wine. Thiswill enable students to meet workplace or Realistic Working Environment (RWE)wine service standards and deal with basic customer enquiries. The course aimsto provide students with service information relevant to their place of employment or study.The qualification aims to prepare a person with the basic wine service skills tounderpin the competences, for example, in positions in the sale and service ofwine in hospitality.Qualification Unit and Learning Outcome TableUnit TitleUnitIntroduction toWine ServiceLearningOutcomeCodeLearning OutcomeTitle1Introduction to Sommellerie2Customer Service3Equipment for wine service4Serving wines effectively7
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 88The WSET Level 1 Award in Wine ServiceEnrolmentProgression RoutesThere are no restrictions on entry tothe WSET Level 1 Award in WineService. Students who are under thelegal minimum age for the retailpurchase of alcoholic beverages inthe country where the examination isbeing held will not be allowed tosample any alcoholic beverage aspart of their course, but this is not abarrier to successfully completing thequalification. Similarly, students whochoose not to taste alcohol for health,religious or other reasons will notfind this a barrier to successfullycompleting the qualification. However,candidates will only be awarded thisqualification once they have gained apass in the Level 1 Award in Wines orthe Level 2 or 3 Award in Wines andSpirits.WSET Level 2 Awardin Wines and SpiritsGuided Learning HoursIt is recommended that the teachingtime for the programme is no less thansix and a half hours and should be nomore than nine.This qualification offers broadcoverage of all product categoriesin the field of alcoholic drinks,together with a more detailed tastingtechnique.WSET Level 1 Award in SpiritsThis qualification offers a greaterbreadth and depth of knowledgein the specific area of spirits. Thisqualification offers an overview of allproduct categories in the field ofspirits, end use of the identifiedproducts together with the theory oftasting technique.continued
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 9Unit One - Introduction to Wine ServiceLEARNING OUTCOME ONE – INTRODUCTION TO SOMMELLERIEAssessment Criteria1. Describe the roles and career paths available within wine service.ROLES AND CAREER PATHSRolesPreparing wines and glassware for service, taking ordersfrom customers, serving wines to customers, making winerecommendations, managing the wine list and cellar,managing the drinks service teamCareer PathsTrainee sommelier, Assistant Sommelier, Sommelier,Head sommelierLEARNING OUTCOME TWO – CUSTOMER SERVICEAssessment Criteria1. Describe some elements that enhance customer service.2. Prepare yourself for service.ELEMENTS THAT ENHANCE CUSTOMER SERVICEElementsTeamwork, talking, listening, questioning, body languagePREPARATION FOR SERVICEPreparationClothing, hygiene, jewellery and accessories, uniform9
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 1010Unit One - Introduction to Wine ServicecontinuedLEARNING OUTCOME THREE – EQUIPMENT FOR WINE SERVICEAssessment Criteria1. Use key pieces of equipment that are important for wine service.EQUIPMENTItemsGlasses, Polishing cloths, service cloths, traysLEARNING OUTCOME FOUR – SERVING WINES EFFECTIVELYAssessment Criteria1. Use key pieces of equipment that are important for wine service.2. List, and follow the steps in the order of service.3. Open and serve still and sparkling wines to customers.4. Use information on wine labels to describe wine styles to customers.EQUIPMENTItemsGlasses, corkscrew, foil cutterORDER OF SERVICEStepsArrival of customer, preparing the table, taking orders,wine service, food service, the end of the meal
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 11Unit One - Introduction to Wine ServicecontinuedExamples of Level 1 Award AssessmentThe Wine & Spirit Education Trust does not release past papers for the WSET Level 1 Award assessment. The following will give students an idea of what toexpect: The candidate will be given a wine list and a menu in advance.On entering the assessment room, they will find it laid out witha side table (with equipment for wine service), a cellar area (wherewines will be placed) and a restaurant table laid out with the assessoras a diner. The candidate will be expected to interact with the diner, includingoffering a suitable wine for the occasion. The candidate must select and service a wine to the diner.This process will include folding a service cloth, selecting suitableglassware, collecting, presenting, opening and pouring the wine.11
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 1212Examination Regulations1 Entry Requirements1.1 Eligibility1.2 Recommended Prior Learning1.1.1 Candidates applying to sit theexamination must be over the legalminimum age for the retail purchaseof alcoholic beverages in the countrywhere the examination is being held,or be preparing for the examinationas part of a recognised full-timeprogramme of study, or haveobtained parental consent.1.2.1 There are no requirements for candidates to have previous knowledge orprevious experience of alcoholicbeverages.1.1.2 There are no restrictions on entry tothe Level 1 Award in Wine Servicethrough overlaps with other qualifications or parts of qualifications.However, candidates will only beawarded this qualification once theyhave gained a pass in the Level 1Award in Wines or the Level 2 or 3Award in Wines and Spirits.1.1.3 Students who are under the legalminimum age for the retail purchaseof alcoholic beverages in the countrywhere the examination is being heldwill not be allowed to sample anyalcoholic beverage as part of theircourse, but this is not a barrier tosuccessfully completing the qualification. Similarly, students whochoose not to taste alcohol forhealth, religious or other reasons willnot find this a barrier to successfullycompleting the qualification.1.2.2 The indicative levels of literacy andnumeracy required for the examination are as follows:literacy: Level 1 of the UK basic skillsnational standards, or equivalentlevel of literacy in the language usedfor the examinationnumeracy: Level 1 of the UK basicskills national standards, or equivalent.2 Format and Results2.1 Candidates will be required to pass asingle-unit examination:Unit 1: A practical role play exercisebased on a restaurant wine-servicescenario.2.2 All skills required in the assessmentare based on the published learningoutcomes and the recommendedstudy materials contain the informationrequired to perform the tasks correctly.2.3 Results for successful candidates willbe issued to APPs within 1-2 weeksfrom receipt of the completed scripts,provided Level 1 Award in Wines orLevel 2 or 3 Award in Wines and Spiritshave already been achieved.2.4 WSET Awards does not offer aegrotatawards, all assessment requirementsof the qualification must be met.
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 13Examination Regulationscontinued3 Reasonable AdjustmentsExamination candidates who have specialexamination requirements, which are supported by independent written assessment,are requested to contact the examinationsofficer at their APP in the first instance.Further guidance for examination officersand candidates is available from WSET Awards as required. It is the policy of WSET Awards that suchcandidates should not be placed at adisadvantage in the examinations. Candidates are responsible for informingtheir APP of any such requirement beforeevery assessment.4 ResitsCandidates may apply to resit if they areunsuccessful. There is no limit on thenumber of attempts that may be made.Candidates who have passed units are notpermitted to retake them to improve theirgrade.5 Examination Conditions and Conduct5.1 It is a condition of entry that candidates agree to the following specificconditions: at the start of the examination allcandidates must supply the invigilatorwith proof of identity in the form ofphotographic ID the examination is to be completedin a maximum of 10 minutesno reference is to be made to anymaterial, in whatever form, other thanthe restaurant menu and wine list, andinformation given by the assessor. no communication of any kindbetween candidates is permitted the use of electronic devices of anykind is prohibitedthe use of dictionaries of any kindis prohibited the use of audible “alarms” on anyclock or watch is prohibited candidates who arrive after thepublished start time may be allowedto enter the room at the discretionof the invigilator and only if othercandidates are not compromised invigilators have no authority tocomment upon, interpret, or expressan opinion on any examination question any candidate who is suspected ofmisconduct will be advised to leavethe examination hall immediately andthe assessor's report will besubmitted to the Examination Panelto determine its validity and any futureban on sitting papers. no examination paperwork is to beremoved from the examination hall.5.2 Candidates also agree to abide by theinvigilator’s instructions. Failure to doso may render a candidate’s resultsinvalid.5.3 The assessor’s report is the propertyof WSET Awards and will not bereturned to candidates.13
FCSpec (WineService) 2011web Spirits Spec04 web 09/06/2011 11:00 Page 1414Examination Regulations6 Examination Feedback, Enquiriesand AppealsCandidates requiring feedback and/or anenquiry (re-mark) on their examinationshould contact their APP and request anApplication Form for Feedback andEnquiries Against Examination Results.The form must be completed and submitted to WSET Awards along with theappropriate fee within 6 weeks of the dateof the examination. Any request receivedoutside of this time frame will not bereviewed. Feedbacks and enquiries will beissued within 1-2 weeks of receipt byWSET Awards.Any candidate unsatisfied with the resultof an enquiry of an examination shouldcontact the APP and request an Appealagainst Examination Resu
Contents 1-6 Introduction 7-8 WSET Level 1 Award in Wine Service 9-10 Unit One - Introduction to Wine Service 11 Example Assessment Task 12-14 Examination Regulations 15-16 Notes This specification contains necessary information for both candidates and programme providers about the WSET Level 1 Award in Wine Service. T
master-level achievements. These include: 1 Master of Wine 12 WSET Certified Educators 41 WSET Level 3 Wine 23 WSET Level 3 Sake 3,050 WSET Level 2 Wine & Spirits 890 WSET Level 2 Spirits 234 WSET Level 1 Sake 1,667 Court of Master Sommeliers Level 1
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Sirromet Wines, as an Approved Program Provider (APP) for WSET , will ensure that their delivery and administration of any WSET coursework and qualification complies in all respects with the rules, regulations and procedures set out in the WSET APP Operating Handbook. All WSET Examinations run by Sirromet Wines will be administered .
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INTRODUCTION TO WSET LEVEL 3 AWARD IN SAKE 7 course. These candidates will not be eligible to complete the assessment for Unit 2 of the WSET Level 3 Award in Sake. In such instances, candidates will receive a record of achievement on successful completion of Unit 1, but will not be awarded the WSET Level
