Business Management & Administration Career Cluster .

Georgia Department of EducationBusiness Management & Administration Career ClusterIntroduction to Business & TechnologyCourse Number 07.44130Course DescriptionIntroduction to Business & Technology is the foundational course for Business and Technology,Entrepreneurship, and Human Resources Management pathways. The course is designed for highschool students as a gateway to the career pathways above, and provides an overview ofbusiness and technology skills required for today's business environment. Knowledge ofbusiness principles, the impact of financial decisions, and technology proficiencies demanded bybusiness combine to establish the elements of this course. Emphasis is placed on developingproficient fundamental computer skills required for all career pathways. Students will learnessentials for working in a business environment, managing a business, and owning a business.The intention of this course is to prepare students to be successful both personally andprofessionally in an information-based society. Students will not only understand the concepts,but apply their knowledge to situations and defend their actions/decisions/choices through theknowledge and skills acquired in this course. Employability skills are integrated into activities,tasks, and projects throughout the course standards to demonstrate the skills required bybusiness and industry. Competencies in the co-curricular student organization, Future BusinessLeaders of America (FBLA), are integral components of both the employability skills standardsand content standards for this course.Various forms of technologies will be highlighted to expose students to the emergingtechnologies impacting the business world. Professional communication skills and practices,problem-solving, ethical and legal issues, and the impact of effective presentation skills aretaught in this course as a foundational knowledge to prepare students to be college and careerready. Introduction to Business & Technology is a course that is appropriate for all high schoolstudents. After mastery of the standards in this course, students should be prepared to earn anindustry recognized credential: Microsoft Office Specialist for Word Core Certification. The prerequisite for this course is advisor approval.Course Standard 1BMA-IBT-1The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways.Teachers should incorporate the elements of this standard into lesson plans during the course.The topics listed for each element of the standard may be addressed in differentiated instructionmatching the content of each course. These elements may also be addressed with specificlessons from a variety of resources. This content is not to be treated as a unit or separate body ofknowledge but rather integrated into class activities as applications of the concept.Standard: Demonstrate employability skills required by business and industry.The following elements should be integrated throughout the content of this course.1.1Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.Person-to-Person Telephone and EmailCell Phone andCommunicating AtListeningEtiquetteEtiquetteInternet EtiquetteWorkInteracting withTelephoneUsing BlogsImprovingReasons, Benefits,Your BossConversationsCommunication Skillsand BarriersInteracting withBarriers to PhoneUsing Social MediaEffective nStrategiesInteracting with Co- Making and ReturningEffective WrittenWays We FilterworkersCallsCommunicationWhat We HearGeorgia Department of EducationJanuary 25, 2013 Page 1 of 9All Rights Reserved

Georgia Department of EducationInteracting withSuppliersMaking Cold CallsHandling ConferenceCallsHandling UnsolicitedCallsEffective NonverbalSkillsEffective Word UseGiving and ReceivingFeedbackDeveloping aListening AttitudeShow You AreListeningAsking QuestionsObtainingFeedbackGetting Others toListenNonverbal CommunicationCommunicating NonverballyWrittenCommunicationWriting DocumentsSpeakingUsing LanguageCarefullyReading Body Language and Constructive CriticismOne-on-Onemixed Messagesin WritingConversationsMatching Verbal andSmall GroupNonverbal communicationCommunicationImproving NonverbalLarge GroupIndicatorsCommunicationNonverbal FeedbackMaking SpeechesShowing ConfidenceInvolving the AudienceNonverballyShowing AssertivenessAnswering QuestionsVisual and Media AidsErrors in PresentationApplications and EffectiveRésumésCompleting a Job ApplicationWriting a Cover LetterThings to Include in a RésuméSelling Yourself in a RésuméTerms to Use in a RésuméDescribing Your Job StrengthsOrganizing Your RésuméWriting an Electronic RésuméDressing Up Your Résumé1.2 Demonstrate creativity by asking challenging questions and applying innovative procedures andmethods.Teamwork and Problem SolvingMeeting EtiquetteThinking CreativelyPreparation and Participation in MeetingsTaking RisksConducting Two-Person or Large Group MeetingsBuilding Team CommunicationInviting and Introducing SpeakersFacilitating Discussions and ClosingPreparing Visual AidsVirtual Meetings1.3 Exhibit critical thinking and problem solving skills to locate, analyze and apply information incareer planning and employment situations.Problem Solving Customer ServiceThe Application Process Interviewing Skills Finding the RightJobTransferable JobGaining Trust andProviding Information,Preparing for anLocating Jobs andSkillsInteracting withAccuracy and DoubleInterviewNetworkingCustomersCheckingBecoming aLearning and GivingOnline ApplicationQuestions to Ask inJob ShoppingProblem SolverCustomers WhatProcessan InterviewOnlineThey WantIdentifying aKeeping CustomersFollowing Up AfterThings to Include inJob SearchProblemComing BackSubmitting an Application a Career PortfolioWebsitesBecoming aSeeing theEffective Résumés:Traits Employers areParticipation inCritical ThinkerCustomer’s PointSeekingJob FairsManagingSelling Yourself and Matching Your Talents toConsiderationsSearching thethe Companya JobBefore Taking a JobClassified AdsGeorgia Department of EducationJanuary 25, 2013 Page 2 of 9All Rights Reserved

Georgia Department of EducationHandling CustomerComplaintsStrategies forCustomer ServiceWhen a Résumé Should beUsedUsing EmploymentAgenciesLanding anInternshipStaying Motivatedto Search1.4 Model work readiness traits required for success in the workplace including integrity, honesty,accountability, punctuality, time management, and respect for diversity.Workplace EthicsPersonalEmployerBusiness EtiquetteCommunicating atCharacteristicsExpectationsWorkDemonstrating GoodDemonstrating aBehaviorsLanguage and BehaviorHandling AngerWork EthicGood AttitudeEmployers ExpectBehavingGaining andObjectionableKeeping InformationDealing withAppropriatelyShowing RespectBehaviorsConfidentialDifficult CoworkersMaintaining HonestyDemonstratingEstablishingAvoiding GossipDealing with aResponsibilityCredibilityDifficult BossPlaying FairShowingDemonstratingAppropriate WorkDealing withDependabilityYour SkillsEmailDifficult CustomersUsing EthicalBeing CourteousBuilding WorkCell Phone EtiquetteDealing withLanguageRelationshipsConflictShowingGaining Coworkers’Appropriate WorkResponsibilityTrustTextingReducing HarassmentPerseveringUnderstanding CopyrightRespecting Diversity Handling CriticismSocial NetworkingMaking Truthfulness aShowingHabitProfessionalismLeaving a Job Ethically1.5Apply the appropriate skill sets to be productive in a changing, technological, diverse workplaceto be able to work independently and apply team work skills.Expected Work TraitsTeamworkTime ManagementDemonstrating ResponsibilityTeamwork SkillsManaging TimeDealing with Information OverloadReasons Companies Use TeamsPutting First Things FirstTransferable Job SkillsDecisions Teams MakeJuggling Many PrioritiesManaging ChangeTeam ResponsibilitiesOvercoming ProcrastinationAdopting a New TechnologyProblems That Affect TeamsOrganizing Workspace and TasksExpressing Yourself on a TeamStaying OrganizedGiving and Receiving ConstructiveFinding More TimeCriticismManaging ProjectsPrioritizing Personal and Work Life1.6Present a professional image through appearance, behavior and language.On-the-Job EtiquettePerson-to-Person Etiquette Communication EtiquettePresenting YourselfUsing ProfessionalMeeting BusinessCreating a Good Impression Looking ProfessionalMannersAcquaintancesIntroducing PeopleMeeting People for the FirstKeeping Phone CallsDressing for SuccessTimeProfessionalAppropriate DressShowing PolitenessProper Use of Work Email Showing a ProfessionalAttitudeBusiness Meal FunctionsProper Use of Cell PhoneUsing Good PostureBehavior at Work PartiesProper Use in TextingPresenting Yourself toAssociatesGeorgia Department of EducationJanuary 25, 2013 Page 3 of 9All Rights Reserved

Georgia Department of EducationBehavior at ConventionsInternational EtiquetteAccepting CriticismDemonstratingLeadershipCross-Cultural EtiquetteWorking in a CubicleSupport of CTAE Foundation Course Standards and Georgia Standards of ExcellenceL9-10RST 1-10 and L9-10WHST 1-10:Georgia Standards of Excellence ELA/Literacy standards have been written specifically fortechnical subjects and have been adopted as part of the official standards for all CTAE courses.Additional Georgia Standards of Excellence ELA/Literacy standards for Speaking and Listeningare listed in the foundational course standards below.Course Standard 2BMA-IBT-2Apply technology as a tool to increase productivity to create, edit, and publish industryappropriate documents.2.1 Practice respectful and responsible use of technology.2.2 Demonstrate ethical and legal actions with regards to plagiarism, fair use, and copyright laws.2.3 Execute efficient online searches for specific and creditable resources.2.4 Model the ability to work independently and as a team member.2.5 Demonstrate time-management and organizational skills to complete tasks in allotted time.2.6 State how changes in technology affect the workplace and society.a. Social media, cell phones, tablets, cloud computing, operating systems, and otheremerging technologies.2.7 Apply good design principles to create professional appearing and functioning businessdocuments.2.8 Compare and contrast technology tools’ uses for efficiency in business.2.9 Apply practices that deter, detect, and defend against identity theft for a business andpersonal safety.2.10 Utilize technology in a variety of ways while solving business problems.Support of CTAE Foundation Course Standards and Georgia Standards of ExcellenceELACC9-10SL1: Initiate and participate effectively in a range of collaborative discussions (oneon-one, in groups, and teacher-led) with diverse partners on grades 9–10 topics, texts, andissues, building on others’ ideas and expressing their own clearly and persuasively.ELACC9-10SL2: Integrate multiple sources of information presented in diverse media or formats(e.g., visually, quantitatively, orally) evaluating the credibility and accuracy of each source.Course Standard 3BMA-IBT-3Master word processing software to create, edit, and publish professional-appearingbusiness documents.3.1 Create, share and maintain documents.a. Apply different views and templates, protect the document, manage documentversions, share and save documents.3.2 Format document content.a. Apply font and paragraph attributes, navigate and search, create and manipulatetables, and apply bullets.3.3 Apply page layout and reusable content to documents.Georgia Department of EducationJanuary 25, 2013 Page 4 of 9All Rights Reserved