Operations Management, Cdn. Ed., 3e (Heizer . - Test Bank
Operations Management Sustainability and Supply Chain Management Canadian 3rd Edition Heizer Test BankFull Download: -canadOperations Management, Cdn. Ed., 3e (Heizer/Render/Griffin)Chapter 1 Operations and Productivity1) Some of the operations-related activities of Hard Rock Café include designing meals andanalyzing them for ingredient cost and labour requirements.Answer: TRUEDiff: 1 Type: TFSkill: comprehensionObjective: LO1 Define operations management2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layoutdesign efforts on attractiveness while paying little attention to efficiency.Answer: FALSEDiff: 1 Type: TFSkill: comprehensionObjective: LO1 Define operations management3) All organizations, including service firms such as banks and hospitals, have a productionfunction.Answer: TRUEDiff: 2 Type: TFSkill: knowledgeObjective: LO1 Define operations management4) Operations management is the set of activities that creates value in the form of goods andservices by transforming inputs into outputs.Answer: TRUEDiff: 1 Type: TFSkill: knowledgeObjective: LO1 Define operations management5) An example of a "hidden" production function is money transfers at banks.Answer: TRUEDiff: 3 Type: TFSkill: comprehensionObjective: LO1 Define operations management6) One reason to study operations management is to learn how people organize themselves forproductive enterprise.Answer: TRUEDiff: 1 Type: TFSkill: knowledgeObjective: LO1 Define operations management1 2020 Pearson Canada Inc.This sample only, Download all chapters at: AlibabaDownload.com
7) The operations manager performs the management activities of planning, organizing, staffing,leading, and controlling of the OM function.Answer: TRUEDiff: 1 Type: TFSkill: knowledgeObjective: LO1 Define operations management8) "How much inventory of this item should we have?" is within the critical decision area ofmanaging quality.Answer: FALSEDiff: 1 Type: TFSkill: comprehensionObjective: LO1 Define operations management9) In order to have a career in operations management one must have a degree in statistics orquantitative methods.Answer: FALSEDiff: 1 Type: TFSkill: knowledgeObjective: LO1 Define operations management10) Henry Ford is known as the Father of Scientific Management.Answer: FALSEDiff: 1 Type: TFSkill: knowledgeObjective: LO1 Define operations management11) Shewhart's contributions to operations management came during the Scientific ManagementEra.Answer: FALSEDiff: 1 Type: TFSkill: knowledgeObjective: LO1 Define operations management12) Customer interaction is often high for manufacturing processes, but low for services.Answer: FALSEDiff: 2 Type: TFSkill: knowledgeObjective: LO2 Explain the distinction between goods and services13) Productivity is more difficult to improve in the service sector.Answer: TRUEDiff: 2 Type: TFSkill: knowledgeObjective: LO6 Identify the critical variables in enhancing productivity2 2020 Pearson Canada Inc.
14) Manufacturing now constitutes the largest economic sector in postindustrial societies.Answer: FALSEDiff: 2 Type: TFSkill: knowledgeObjective: LO2 Explain the distinction between goods and services15) Productivity in Canada has increased significantly every year since 1973.Answer: FALSEDiff: 1 Type: TFSkill: comprehensionObjective: LO3 Explain the difference between production and productivity16) A knowledge society is one that has migrated from work based on knowledge to one basedon manual work.Answer: FALSEDiff: 1 Type: TFSkill: knowledgeObjective: LO3 Explain the difference between production and productivity17) Productivity is the total value of all inputs to the transformation process divided by the totalvalue of the outputs produced.Answer: FALSEDiff: 1 Type: TFSkill: comprehensionObjective: LO3 Explain the difference between production and productivity18) Measuring the impact of a capital acquisition on productivity is an example of multifactorproductivity.Answer: FALSEDiff: 3 Type: TFSkill: applicationObjective: LO5 Compute multifactor productivity19) Ethical and social dilemmas arise because stakeholders of a business have conflictingperspectives.Answer: TRUEDiff: 1 Type: TFSkill: applicationObjective: Ethics and social responsibility3 2020 Pearson Canada Inc.
20) Which of the following is not one of the Ten Critical Decisions of Operations Management?A) location strategyB) human resources and job designC) managing qualityD) design of goods and servicesE) determining the financial leverage positionAnswer: EDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management21) An operations task performed at Hard Rock Café isA) borrowing funds to build a new restaurant.B) advertising changes in the restaurant menu.C) calculating restaurant profit and loss.D) preparing employee schedules.E) paying suppliers.Answer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management22) Operations management is applicableA) mostly to the service sector.B) to services exclusively.C) mostly to the manufacturing sector.D) to all firms, whether manufacturing or service.E) to the manufacturing sector exclusively.Answer: DDiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management23) Which of the following are the primary functions of all organizations?A) production/operations, marketing, and human resourcesB) marketing, human resources, and finance/accountingC) sales, quality control, and production/operations,D) marketing, production/operations, and finance/accountingE) research and development, finance/accounting, and purchasingAnswer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management4 2020 Pearson Canada Inc.
24) Which of the following pioneers was not making a professional impact during the ScientificManagement Era?A) Frank GilbrethB) W. Edwards DemingC) Henry L. GanttD) Lillian GilbrethE) Frederick W. TaylorAnswer: BDiff: 2 Type: MCSkill: comprehensionObjective: The heritage of operations management25) Which of the following would not be an operations function in a commercial bank?A) auditingB) teller schedulingC) maintenanceD) collectionE) cheque clearingAnswer: ADiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management26) The marketing function's main concern is withA) producing goods or providing services.B) procuring materials, supplies, and equipment.C) building and maintaining a positive image.D) generating the demand for the organization's products or services.E) securing monetary resources.Answer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management27) Which of the following tasks within an Airline Company are related to Operations?A) Crew SchedulingB) International Monetary ExchangeC) SalesD) AdvertisingE) Accounts PayableAnswer: ADiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management5 2020 Pearson Canada Inc.
28) Reasons to study Operations Management includeA) studying how people make decisions.B) knowing how goods and services are consumed.C) understanding what human resource managers do.D) learning about a costly part of the enterprise.E) learning to prepare financial statements.Answer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management29) Reasons to study Operations Management include learning about all of the following exceptA) how people organize themselves for productive enterprise.B) how goods and services are produced.C) what operations managers do.D) a costly part of the enterprise.E) how to market a product.Answer: EDiff: 1 Type: MCSkill: knowledgeObjective: LO1 Define operations management30) The five elements in the management process areA) plan, direct, update, lead, and supervise.B) accounting, finance, marketing, operations, and management.C) organize, plan, control, staff, and manage.D) plan, organize, staff, lead, and control.E) plan, lead, organize, manage, and control.Answer: DDiff: 1 Type: MCSkill: knowledgeObjective: LO1 Define operations management31) Illiteracy and poor diets have been known to cost countries up to what percent of theirproductivity?A) 2%B) 5%C) 10%D) 20%E) 50%Answer: DDiff: 2 Type: MCSkill: comprehensionObjective: LO6 Identify the critical variables in enhancing productivity6 2020 Pearson Canada Inc.
32) Which of the following is not an element of the management process?A) controllingB) leadingC) planningD) pricingE) staffingAnswer: DDiff: 1 Type: MCSkill: comprehensionObjective: LO1 Define operations management33) An operations manager is not likely to be involved inA) the design of goods and services to satisfy customers' wants and needs.B) the quality of goods and services to satisfy customers' wants and needs.C) the identification of customers' wants and needs.D) work scheduling to meet the due dates promised to customers.E) maintenance schedules.Answer: CDiff: 1 Type: MCSkill: comprehensionObjective: LO1 Define operations management34) All of the following decisions fall within the scope of operations management except forA) creating the company income statement.B) design of goods and processes.C) location of facilities.D) managing quality.E) layout of facilities.Answer: ADiff: 1 Type: MCSkill: comprehensionObjective: LO1 Define operations management35) The Ten Critical Decisions of Operations Management include exceptA) layout strategy.B) maintenance.C) process and capacity design.D) managing quality.E) fiscal year-end.Answer: EDiff: 1 Type: MCSkill: knowledgeObjective: LO1 Define operations management7 2020 Pearson Canada Inc.
36) Which of the following is not one of The Ten Critical Decisions of Operations Management?A) layout strategyB) maintenanceC) process and capacity designD) mass customizationE) supply-chain managementAnswer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management37) The Ten Critical Decisions of Operations Management includeA) finance/accounting.B) advertising.C) process and capacity design.D) pricing.E) employee benefits.Answer: CDiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management38) Which of the following are part of the Ten Critical Decisions of Operations Management?I. Design of Goods and ServicesII. Managing QualityIII. Layout StrategyIV. MarketingV. Pricing of Goods and ServicesA) I, II, VB) I, II, IVC) II, III, VD) I, II, IIIE) II, III, IVAnswer: DDiff: 3 Type: MCSkill: comprehensionObjective: LO1 Define operations management8 2020 Pearson Canada Inc.
39) SCC (Standards Council of Canada), ISM (Institute for Supply Management), APICS(Association for Operations Management), and PMI (Project Management Institute) areimportant professional organizations to operations management because they do all of thefollowing exceptA) provide certification for professionals.B) allow professionals to keep up with industry developments.C) facilitate professional networking.D) provide opportunities to enhance your education.E) act as employment agencies for professionals.Answer: EDiff: 3 Type: MCSkill: comprehensionObjective: LO1 Define operations management40) Walter Shewhart is listed among the important people of operations management because ofhis contributions toA) assembly line production.B) measuring the productivity in the service sector.C) just-in-time inventory methods.D) statistical quality control.E) project management techniques.Answer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management41) Walter Shewhart, in the , provided the foundations for in operationsmanagement.A) 1920s; statistical samplingB) United Kingdom; mass productionC) U.S. Army; logisticsD) nineteenth century; interchangeable partsE) 21st century; logisticsAnswer: ADiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management9 2020 Pearson Canada Inc.
42) Eli Whitney, in the , provided the foundations for in operationsmanagement.A) 1920s; statistical samplingB) United Kingdom; mass productionC) U.S. Army; logisticsD) nineteenth century; interchangeable partsE) 21st century; logisticsAnswer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management43) The person most responsible for popularizing interchangeable parts in manufacturing wasA) Frederick Winslow Taylor.B) Henry Ford.C) Eli Whitney.D) Whitney Houston.E) Lillian Gilbreth.Answer: CDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management44) The "Father of Scientific Management" isA) Henry Ford.B) Frederick W. Taylor.C) W. Edwards Deming.D) Frank Gilbreth.E) just a figure of speech, not a reference to a person.Answer: BDiff: 1 Type: MCSkill: knowledgeObjective: LO1 Define operations management45) Henry Ford is noted for his contributions toA) material requirements planning.B) statistical quality control.C) assembly line operations.D) scientific management.E) time and motion studies.Answer: CDiff: 1 Type: MCSkill: knowledgeObjective: LO1 Define operations management10 2020 Pearson Canada Inc.
46) Who among the following is associated with contributions to quality control in operationsmanagement?A) Charles BabbageB) Henry FordC) Frank GilbrethD) W. Edwards DemingE) Henri FayolAnswer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management47) The field of operations management is shaped by advances in which of the following fields?A) chemistry and physicsB) industrial engineering and management scienceC) biology and anatomyD) information technologyE) all of the aboveAnswer: EDiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management48) Which of the following is the best example of a pure service?A) counselingB) oil changeC) heart transplantD) restaurant mealE) college courseAnswer: ADiff: 3 Type: MCSkill: comprehensionObjective: LO2 Explain the distinction between goods and services49) Which of the following statements is true?A) The person most responsible for initiating the use of interchangeable parts in manufacturingwas Eli Whitney.B) The origins of management by exception are generally credited to Frederick W. Taylor.C) The person most responsible for initiating the use of interchangeable parts in manufacturingwas Walter Shewhart.D) The origins of the scientific management movement are generally credited to Henry Ford.E) The person most responsible for initiating the use of interchangeable parts in manufacturingwas Henry Ford.Answer: ADiff: 2 Type: MCSkill: knowledgeObjective: LO1 Define operations management11 2020 Pearson Canada Inc.
50) The service sector makes up approximately what percentage of all jobs in the United Statesas of 2018?A) 12%B) 40%C) 66%D) 79%E) 90%Answer: DDiff: 2 Type: MCSkill: knowledgeObjective: LO2 Explain the distinction between goods and services51) Which is not true regarding differences between goods and services?A) Tangible goods are generally produced and consumed simultaneously; services are not.B) Most goods are common to many customers; services are often unique to the final customer.C) Services tend to have a more inconsistent product definition than goods.D) Services tend to have higher customer interaction than goods.E) Goods can be inventoried; services are not easily inventoried.Answer: ADiff: 2 Type: MCSkill: applicationObjective: LO2 Explain the distinction between goods and services52) Which is not true regarding differences between goods and services?A) Services are generally produced and consumed simultaneously; tangible goods are not.B) Services tend to be more knowledge-based than goods.C) Services tend to have a more inconsistent product definition than goods.D) Goods tend to have higher customer interaction than services.E) None of the above are true.Answer: DDiff: 2 Type: MCSkill: applicationObjective: LO2 Explain the distinction between goods and services53) Which of the following services is least likely to be unique, i.e., customized to a particularindividual's needs?A) dental careB) hairdressingC) legal servicesD) elementary educationE) computer consultingAnswer: DDiff: 3 Type: MCSkill: comprehensionObjective: LO2 Explain the distinction between goods and services12 2020 Pearson Canada Inc.
54) Which of the following is not a typical service attribute?A) intangible productB) easy to storeC) customer interaction is highD) simultaneous production and consumptionE) difficult to resellAnswer: BDiff: 2 Type: MCSkill: comprehensionObjective: LO2 Explain the distinction between goods and services55) Which of the following statements is true?A) Manufacturing now constitutes the largest economic sector in postindustrial societies.B) The number of people employed in manufacturing has increased since 1950.C) Each manufacturing employee now produces about 20 times more than in 1950D) Each manufacturing employee now produces about one tenth of that in 1950E) Manufacturing has disappeared in postindustrial societies.Answer: CDiff: 3 Type: MCSkill: comprehensionObjective: LO2 Explain the distinction between goods and services56) Which of the following attributes is most typical of a service?A) production and consumption occur simultaneouslyB) tangibleC) mass productionD) consistencyE) easy to automateAnswer: ADiff: 2 Type: MCSkill: comprehensionObjective: LO2 Explain the distinction between goods and services57) Which of the following is a similarity between goods and services?A) can be mass producedB) consistency in productionC) easy to automateD) application of operations managementE) all of the aboveAnswer: DDiff: 3 Type: MCSkill: comprehensionObjective: LO2 Explain the distinction between goods and services13 2020 Pearson Canada Inc.
58) Current trends in operations management include all of the following exceptA) just-in-time performance.B) rapid product development.C) mass customization.D) empowered employees.E) None of the above is right.Answer: EDiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management59) Which of the following is not a current trend in operations management?A) just-in-time performanceB) global focusC) supply-chain partneringD) mass customizationE) low bid purchasingAnswer: EDiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management60) New trends in operations management includeA) global focus.B) mass customization.C) empowered employees.D) rapid product development.E) All of the above are new trends in operations management.Answer: EDiff: 2 Type: MCSkill: comprehensionObjective: LO1 Define operations management61) Which of the following statements about trends in operations management is false?A) Job specialization is giving way to empowered employees.B) Local or national focus is giving way to global focus.C) Environmentally-sensitive production is giving way to low-cost focus.D) Rapid product development is partly the result of shorter product cycles.E) Large batch shipments are being replaced by just-in-time.Answer: CDiff: 3 Type: MCSkill: comprehensionObjective: LO1 Define operations management14 2020 Pearson Canada Inc.
62) A foundry produces circular utility access hatches (manhole covers). If 120 covers areproduced in a 10-hour shift, the productivity of the line isA) 1.2 covers/hr.B) 2 covers/hr.C) 12 covers/hr.D) 1200 covers/hr.E) 0.12 covers/hr.Answer: CDiff: 1 Type: MCSkill: applicationObjective: LO4 Compute single-factor productivity63) A foundry produces circular utility access hatches (manhole covers). Currently, 120 coversare produced in a 10-hour shift. If labour productivity can be increased by 20%, it would then beA) 14.4 covers/hr.B) 24 covers/hr.C) 240 covers/hr.D) 1200 covers/hr.E) 144 covers/hr.Answer: ADiff: 3 Type: MCSkill: applicationObjective: LO4 Compute single-factor productivity64) Gibson Valves produces cast bronze valves on an assembly line. If 1600 valves are producedin an 8-hour shift, the productivity of the line isA) 2 va
Operations Management, Cdn. Ed., 3e (Heizer/Render/Griffin) Chapter 1 Operations and Productivity 1) Some of the operations-related activities of Hard Rock Café include designing meals and . Operations Management Sustainability and Supply Chain Management Canadian 3rd Edition Heizer Test Ban
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Objective: LO1 Define operations management 3) All organizations, including service firms such as banks and hospitals, have a production function. Answer: TRUE Diff: 2 Type: TF Skill: knowledge Objective: LO1 Define operations management 4) Operations management is the set of activities that creates value in the form of goods and
Operations Management, 12e (Heizer/Render/Munson) Chapter 2 Operations Strategy in a Global Environment Section 1 A Global View of Operations and Supply Chains 1) Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive . Operations Management Sustainability and Supply Chain Management 12th Edition Heizer .
6.1 Overview of operations management Operations Management Operations management (OM) is any business function responsible for managing the process of making goods and services. Operations Strategy The total pattern of decisions which shape the long-term capabilities of any type of operations and their contribution to the overall strategy .
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