DSM / Technician Dashboard

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DSM / Technician DashboardTechnician Dashboard (DSM)Install \ Upgrade \ UninstallNotes:1. This installation guide applies to Technician Dashboard versions 4.0 and greater.2. Before proceeding with any installations, ensure that the User of the TechnicianDashboard is in the Local Administrator group (Consult your local IT if needed).3. All installations should be performed while on a secure internet connection.4. Please install all pre-requisites prior to starting your Technician Dashboard installation*Note: Legacy MiraCal is not supported on Windows 64-bit operating systemsDocument ContentsHardware / Software Requirements . 2Pre-Requisite Installers . 2Installing Technician Dashboard . 3Upgrading Technician Dashboard . 6Uninstalling Technician Dashboard . 7Installing Integrated Service Applications . 9

Field ServicesHardware / Software RequirementsRequiredRecommendedOperating SystemWin7 SP1, Win10 (32 or64 bit). Professional,Ultimate or EnterpriseCPUIntel Core 2 Duo orAMD Athlon X2 (or better)MemoryHard DriveSoftware Pre-ReqNetworkWin 7 SP1, Win 10 (32or 64 bit). Professional,Ultimate or EnterpriseIntel i5 basedprocessors or AMDequivalent4 GB20 GB1 GB5 GBSee Pre-Requisite InstallersInternet connection required to syncWill not workWindows 8Pre-Requisite Installers.NET 4.6 Installation **ONLY FOR DISTRIBUTORS**1. You need .NET version 4.6 or higher. Check the version via the Control Panel under"Microsoft .NET Framework 4.x"2. If needed, click on this link and choose 'Run to onfirmation.aspx?id 481373. Follow the instructions on screen to complete the installationSQL Server Express Database Installation1. Create a folder in your Downloads or on your Desktop call 'SQL'2. Install SQL Server Express for either 32-bit or 63-bit machinesa. 32-bit: xpress2008ISFS-install.zipb. /SQLServerExpress2014-ISFSinstall-64bit.zip3. From the folder, right click on the zip file and choose 'Extract All'.4. All of the file contents must stay within the folder. Do not move or rename the files.5. When extraction is complete, open and run the file named 'InstallSQL2008.bat'6. You will see windows open on your desktop. Do not close any of these windows. Ifprompted for User Account Control, please accept the prompt.7. The system will alert you when the installation process has completed8. The folders that were created can be deleted after installation has been completedCrystal Reports Runtime 32-bit Version 13.0.3 (or higher)1. Click on this link (depending on the configuration of your computer)a. untime 32bit 13 0 9.msib. /CRRuntime 64bit 13 0 9.msi2. Follow the instructions on screen to complete the installation3. For 64-bit machines, please also install the Crystal Reports Redistribution 4/CRRedist2005 X64.msi)Updated: 14 June 2018

Installing Technician DashboardField ServicesTechnician Dashboard Installer1. Find the latest installer chnicianDashboard.msi2. Select to Run or Download the file and follow the instructions on screen to completethe installation.3. After Launching, you will see the first Screen of the Setup Wizard. Click Next.4. Leave destination file as is. Click NextUpdated: 14 June 2018

Field Services5. Click the 'Install' button. If prompted for User Account Control, please accept theprompt.6. Finish the InstallUpdated: 14 June 2018

Field Services7. Accept the End User License Agreement8. Technician Dashboard will automatically open and log-ina. Mettler Toledo Employees: Enter your Technician ID provided to you, yourActive Directory ID and Windows password. Click OKUpdated: 14 June 2018

Field Servicesb. Distributors: Select 'Non-Mettler User', enter your Technician ID, Setup Keydelivered to you and create a password, enter in both 'Password' and 'ConfirmPassword' fields. Click OK.Upgrading Technician DashboardYou can apply an update in Technician Dashboard from one of two ways. Please connectto the network before applying any upgrades.1. On restart of the PC or the DSM.exe service, you will be prompted that an update toTechnician Dashboard is available, and will be asked if you want to apply the updatenow.a. Select 'Upgrade Now' to apply the update or 'Ask Again Later' to run at a latertime. Some patches will require the user to upgrade.2. If an update has been received or you have delayed an update from running, you canalways start the update process from the User Settings tab in Technician Dashboard.a. Go to User Settings tab, select 'Update' in the second box. You will beprompted with the same details from the images above.Updated: 14 June 2018

Field Servicesb. After selecting 'Upgrade Now', the upgrade process will begin and you will bealerts when the update is complete.Uninstalling Technician Dashboard1. Open the Task Manager (Ctrl Shift Esc)2. Locate the 'DSM.exe' or 'DSMApplication.exe' and click 'End Task'3. Open the Control Panel (Start Control Panel)Updated: 14 June 2018

Field Services4. Under the Programs Selection, click 'Uninstall a Program' (NOTE: Depending on yourView by selection for the window, the instructions may be different. This step is for theCategory View)5. Locate 'Mettler Toledo Technician Dashboard' and click 'Uninstall', If prompted foruser account control, please accept the prompt.Updated: 14 June 2018

Installing Integrated Service ApplicationsField ServicesOnce Technician Dashboard in installed and you have completed the initial login andsynchronization process, you can access the 'Users Settings' tab. From here you can viewthe service applications you have access to and see what is installed.To install or update an application, select the 'Install' button under the application you wish toinstall and follow the prompts to complete the installation of the selected program.Updated: 14 June 2018

DSM / Technician Dashboard Technician Dashboard (DSM) Install \ Upgrade \ Uninstall Notes: 1. This installation guide applies to Technician Dashboard versions 4.0 and greater. 2. Before proceeding with any installations, ensure that the User of the Technician Dashboard is in the Local

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