Creative Ways To Retain & Appreciate Volunteers

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Creative Ways toRetain and AppreciateVolunteersVOLUNTEER COORDINATOR TRACKTNMHO CONVENTIONMARCH 16TH , 2013HOUSTON, TEXAS

Creative Ways to Retainand Appreciate VolunteersWhat’s the common denominator inretention and appreciation?!

Creative Ways toRetain Volunteers Creative ideas attract creative people Creative organizations attract creativevolunteersCreativitycan solve almost any dilemma

Make it funfor all your volunteers

Creative Ways toRetain VolunteersWHAT IS RETENTION?ACTIVITY OR OUTCOME?

Creative Ways toRetain VolunteersRETENTION– Occurs when all the pieces are in place When meaningful work is done by the rightvolunteer in a welcoming environment– No external standard to retention Relative to each assignment and the agreementyou make with the volunteer– An “outcome” of doing things right

Creative Ways toRetain VolunteersRetention Requires: Knowing what motivates volunteers–––––Reinvesting energyTrying something newSearching for something specificGaining new skillsLearning more about a topic that interests themThere is no “one size fits all” answer

Creative Ways toRetain VolunteersRetention Reflects: What volunteers learnHow they are treatedHow their work makes them feelWhat they want to accomplish orcontribute

Creative Ways toRetain VolunteersWhat might change their minds aboutcontinuing to volunteer? Not getting the opportunity they wereexpecting Encountering something they did not knowhow to handle It stopped being fun or rewarding Detected friction or corruption Perceived that their input was not wanted

Urban Institute’s VolunteerManagement Capacity StudyResearch: Positive factors impacting retention Use volunteers to recruit other volunteers Management practices that focus on a good experience forvolunteers more than operations Allocate sufficient funds to support volunteer involvement Cultivate an organizational climate that welcomesvolunteers and gives them an experience worth sharing.Volunteer Management Capacity Study launched by the USA Freedom Corps.Research conducted by the Urban Institute

Urban Institute’s Volunteer ManagementCapacity StudyResearch: Factors impacting retention Ratio of paid staff to volunteers is not relatedto retention The size of the charity does not impact retention Problems recruiting volunteers coincideswith retention difficulties “Charities” that value volunteer involvement have a higherrate of volunteer retention than “charities” that perceivevolunteer service as costly and unreliable.Volunteer Management Capacity Study launched by the USA Freedom Corps.Research conducted by the Urban Institute

Creative Ways toRetain VolunteersTraining Designed by Volunteers1. Volunteer Q & A training: Giving themwhat they want and what they need.2. Seasoned volunteers shadow staff indeveloping new volunteer opportunities3. Team volunteers with staff on shortterm assignments.

Creative Ways toRetain VolunteersTrainings That Build ConfidenceGroup Annual Reviews– Keeping the organization’s mission, goals,and standards front and center– Facts that validate the programs andcorrect misinformation– Listening to volunteer feedback

Creative Ways toRetain VolunteersFeedback Ideas– Anonymous Feedback Form Respond and taking action– Capturing the volunteer perspective Ask questions when volunteers finish a shiftPerhaps the most sincere form ofrecognition that impacts retention is“Seeing one’s own ideas put into action”

Creative Ways toRetain VolunteersMAKE IT SPECIFICSupervisory Observations: Interaction with clients / comfort level Accuracy in reporting Communication with staff and volunteers Willingness to accept new assignments Understand policy and adapts to change

Creative Ways toAppreciate VolunteersAppreciation is a wonderful thing.It makes what is excellent in othersbelong to us as well.Voltaire

Creative Ways toAppreciate VolunteersTHE ANNUAL VOLUNTEERRECOGNITION EVENTISBIG, WONDERFULAND ?

Creative Ways toAppreciate VolunteersFormal Thank You Eventsare absolutely worth the effortHOWEVER Informal, continuous recognition is moreimportant!Susan J. EllisFrom the Top DownThe Executive Role in Volunteer Program Success

Creative Ways toAppreciate VolunteersPossibilities: Individual letters to family or pastorsSource: Lou Ann Smith, Volunteer Solutions Christmas cards from staff Ceremonies with volunteer’s peer group Partnership with KTBB Radio “SomeoneSpecial” Awards

Wrappedhershey.com 1-800-316-2083

Creative Ways toAppreciate VolunteersValidating Volunteer Efforts“When we ask ourselves which persons in ourlives mean the most to us, we often find that it isthose who can face the reality ofpowerlessness.and have chosen rather toshare our pain, and touch our wounds with agentle and tender hand. The friend who can besilent with us in a moment of despair orconfusion, who can stay with us in our hour ofgrief and bereavement, who can tolerate notknowing, not curing, not healing that is thefriend who cares.” Author Unknown

Creative Ways toAppreciate VolunteersGems to RememberGratitude attracts supportEach volunteer’s needsdifferAppreciate each volunteer’s strengths and talentsAppreciation creates successTiming countsAfter you give volunteers something to do, get outof the way and let them do it.Appreciating volunteers must be continuous

Creative Ways toAppreciate VolunteersTOGETHER EVERYONE ACHIEVES MORESHARE YOUR BEST IDEAS?

Creative Ways toAppreciate VolunteersIs Your Bucket Empty? The “to thank” listAppreciate the great work you are doingAppreciate what your organization iscontributingSeven minute attitude adjustment

Creative Ways toRetain and AppreciateVolunteersPresenter Information:Vicki HarveyDirector of Community Relations & DevelopmentThe Hospice of East Texas4111University Blvd. Tyler, Texas 75701903-266-3405vharvey@hospiceofeasttexas.org

Creative Ways to Retain Volunteers . Research: Positive factors impacting retention Use volunteers to recruit other volunteers Management practices that focus on a good experience for volunteers more than operations A

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