OF TECHNOLOGY MANAGEMENT - GBV

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THEHANDBOOKOFTECHNOLOGYMANAGEMENTCore Concepts, Financial Toolsand Techniques, Operations andInnovation ManagementVolume 1Hossein BidgoliEditor-in-ChiefCalifornia State UniversityBakersfield, CAWILEYJohn Wiley & Sons, Inc.

ContributorsPrefaceGuide to the Handbook of TechnologyManagementReviewers ListIndexxnixixxxiii11031117LeadershipRichard H. G. Field, Stephanie Buddie178Virtual OrganizationsSatu Ldhteenmdki, Eeli Saarinen, Iris Fischlmayr,Timo Lainema189Managing the Virtual WorkforceTamara L. Gillis207Volume 1: Core Concepts, FinancialTools and Techniques, Operationsand Innovation ManagementDesigning Workplaces to Support Creativityand InnovationSara L. Beckman, Peter LawrencePart 1: Core ConceptsService Oriented ArchitectureDawn G. Gregg, Mohamed Sidahmed231IT Infrastructure Library (ITIL ) v3Sue Conger244Human Resource ManagementRichard J. Wagner257Human Resource Information SystemsG. Stephen Taylor267Virtual WorkJohn Gathegi, Michael Workman279A Research Architecture for TechnologyManagement EducationMichael K. BadawyDigital EconomyNirvikar SinghDesigning Sustainable Solutions: Frameworksand Tools for Considering Sustainability Issuesin New Product DevelopmentSara L. Beckman,Nathan Shedroff Decision Techniques for Managing InformationTechnologyDaniel Port, Tung Bui3193752Game TheoryY. Narahari, Ramasuri Narayanam68Organizational BehaviorMichael Workman81Organizational ManagementWilliam H. Bommer, Michael Workman94Organizational PsychologyZinta S. ByrneManaging Organizational Change andTransformationDominie Garcia106119Organizational Impacts of InformationTechnologyBalaji Parthasarathy, Ricardo Lage217289IT EconomicsJames E. Goldman, Raymond A. Hansen,Victoria A. Farnsworth299Technology Assessment and AcquisitionTugrul U. Daim315Technology Forecasting333Michael Verti, Irene J. PetrickTechnology Transfer345Strategic Management of TechnologyZafar HusainCompetitive Strategies in TechnologyManagementSubhas Desa357384Knowledge ManagementDavid Ellis, Ana Vasconcelos132Business EthicsArchie B. Carroll144Part 2: Financial Toolsand TechniquesNegotiationHolly Schroth156Financial AccountingVirginia Cortijo, Ari Yezegel401Strategic PlanningKenneth L. Nichols, Stephanie Welcomer167Managerial AccountingLeslie Kren414

CONTENTSReturn on Investment Analysis434Capital Budgeting449Patricia A. RyanAsset Management459489Part 3: Operations andInnovation ManagementOperations Management BasicsEconomics of Technological Innovation508Steven PaysonFacility Design522Samuel C. Weaver540549Thomas HallCapital Structure559759770Charlie EdmonsonProduct and Service DesignJonathan E. ClarkeCost of Capital746469Mike Tao Zhang, Shiming DengCorporate Finance727Somesh K. MathurOlufemi A. OmitaomuMeasuring the Value of Investments716Annette NellenWen-Hsien TsaiEngineering Economic AnalysisThe ICT Sector Across Countries: A RegulatoryPerspective Using DEA and Malmquist IndexTax ConsiderationsVassilios Gargalas, John L. TeallProject Management AccountingUsing Activity-Based Costing ApproachOnline BankingRonnie PhillipsMark Jeffery781Bill HollinsScheduling for Engineering and TechnologyManagement„ 793Paul KauffmannInventory Management808Shitao YangCharles HicksonPrinciples of Hedging570Inventory and E-Commerce821Sridhar Seshadri, Dana PopescuAshok J. RobinValuing High-Risk High-ReturnTechnology Projects Using Real OptionsJust-in-Time and Lean581Technology Project ManagementScott MathewsProject Financing601Risk Analysis and Mitigation forHigh-Tech ProjectsKuntara613Aggregate Planning623634652Computer-Integrated Manufacturing939New Product Development953Olivier Toubia663International Credit Markets: Players, FinancingTechniques, Instruments, and Regulation675Emilios AvgouleasGautam Vora926True T. NgoRoberi Boehner, William Evans, Ashok J. RobinGlobal Investment Management904Adriano O. SolisComputer-Aided ManufacturingAshok J. Robin, Patricia WollanMergers and Acquisitions886Andrew OtienoShirley A. HunterFinancing Strategies and Venture CapitalDemand ForecastingStephen A. DeLurgio, Fred H. Hays, Carl D. BhamePukthuanthongConverging Towards Global AccountingStandards872Zinovy RadovilskyJohn E. TurnerMultinational Finance and Global FinancialMarket Integration844Joseph F. NortonEnterprise Resource PlanningJohn D. Finnerty832Aage U. Michelsen694Reward: How to Foster a Technology-InnovationCulture within a Large Organization: WhatYou Can Learn from Start-up Companies964Bruce JacobInnovation Management in LargeCorporationsRoberi C. Wolcott, Michael J. Lippitz978

ixCONTENTSSupply Chain StrategiesServices Innovation: Assimilation,Differentiation, Inversion, and Integration989Faiz GalloujManufacturing in the Supply ChainBenchmarking Tools and Techniques1001Ramakrishna Govindu.Ratna Babu Chinnam,Alper Murat1015Transportation and Logistics in Supply ChainsDotun AdebanjoStatistical Process Control120Britta GammelgaardMichael D. Whitt, Rodney G. Handy,Brandon GosiengftaoGerard de Jong, Moshe Ben-AkivaManufacturing Systems EngineeringHongyan Li, Joern Meissner132146Distribution and Warehousing in Supply Chains 1591028Keith M. GardinerSite Selection in the Supply ChainGlobal Manufacturing: An Overview ofModern Collaborative Technologies andProduct ArchitectureYongjiang Shi, Chaipong Pongpanich1043Kyoung-Yun Kim, Leslie Monplaisir, Bimal NepalHuman Factors and Ergonomics1057Supply Chain Management Technologies1068RFID: Technical Considerations220Stephen A. Weis1081Yi Wang, Kesheng WangRFID: Managerial ConsiderationsAdam Melski, MatthiasFactories of The Future206David Simchi-Levi, Edith Simchi-LeviLarry A. Mallak, Charlie Rupert, Bryan W. BookerIntelligent Manufacturing Systems194Heimo Losbichler, Farzad MahmoodiRoberi W. Proctor, Kim-Phuong L. VuJob Design 2.0Metrics for Measuring SupplyChain Performance1761092David W. Russell232SchumannSmart Cards248Konstantinos Markantonakis, Keith Mayes,Damien Sauveron, Michael TunstallThe Promise of the Real-Time Supply Chain265Volume 2: Supply ChainManagement, Marketing andAdvertising, and Global ManagementElif Kongar, Surendra M. GuptaPart 1: Supply Chain ManagementConsumer Behavior in the Realm of Technology 277Value Chain Analysis1Keivan ZokaeiSupply Chain Management162Gerard J. Burke', Asoo J. VakhariaDeveloping and Maintaining Supply ChainRelationships28Nick Rich, Matthias HolwegManaging the Flow of Information and Materialsacross the Supply Chain40Matthias Holweg, Nick RichElectronic Procurement53Zinovy RadovilskyGlobal Logistics and International Supply ChainManagement68Consumer Marketing of High-TechnologyProducts89Customer Service in Supply Chain Management 103290Yeqing Bao, David Berkowitz, Brent M. WrenThe Role of Storytelling in Designing UserExperience: The Underpinnings of Brand1305Sara L. Beckman, Michael BarryBusiness-to-Business Marketing317Ralph OlivaMaking Sense of Collaboration, Web 2.0,and Virtual Worlds in the Enterprise331Cindy Gordon352Yoram "Jerry" WindMarketing ResearchQuan Z. Sheng, Jhon P. T. Mo, Li JiangSuman MallikTripat Gill, Gad SaadMarketing Strategy AnalysisCharles McMillanInternet-Enabled Supply ChainsPart 2: Marketing and Advertising367Peter LenkOnline Pricing Strategies: Insightsand ChallengesXin Wang381

CONTENTSMarketing Services393Donna J. HillOrganizing the Sales Force407421Jakki J. Mohr, Stanley F. Slater, Sanjit SenguptaMarketing Plans for an E-Commerce Project435Malu RoldanMarketing Communication StrategiesRelationship Marketing and CRMGovernance for Technology Sourcing inthe Global Context704Anju Seth, Mahka MoeenDesigning and Forming Global Teams462Performance Management in Distributedand Global Product Development ProcessesPaurav Shukla690Jonathan Doh, Kevin D. Clark, Patrick G. Maggitti449Judy Strauss678Ashok BardhanGlobalization and Corporate PartneringFelicia G. Lassk, Jay Prakash MulkiTechnology MarketingOutsourcing and Offshoring in a GlobalizingWorld: A Review of Trends and Perspectives713Gloria Barczak723Nitin R. Joglekar, Stephen R. Rosenthal, Paulo J. GomesPersonalization Technologies473Global Account ManagementRoland T. Rust, Ke Na, Michel Wedel,Tuck Siong ChungWireless Marketing483Pamela M. H. KwokOnline Public Relations497Kirk HallahanThe Globalization of Marketing518Masaaki KotabeGlobal Marketing Research530C. Samuel Craig, Susan P. DouglasData Mining542Gary M. Weiss, Brian D. DavisonData Warehouse Systems556David L. Olson, Sang-Heui LeeOnline Analytical Processing735Noel CaponInternational Accounting and theGlobal Economy-- 745Robert K. Larson, Sara York KennyInternational Technology Managementand National Culture757Kathryn Aten, Luciara NardonAsian Culture and Management770Professor Christopher SelvarajahThe Globalization of Asian Firms792Li Xue Cunningham, Chris Rowley,Irene Hon-fun PoonStrategic Management in the Asia Pacific802Usha C. V. Haley567Joseph Morabito, Edward A. StohrHuman Resource Management in Asia814Ying Zhu, Chris Rowley, Malcolm WarnerPart 3: Global ManagementGlobal Diffusion of the Internet585Mr Kshetri, Nikhilesh Dholakia,Ruby Roy DholakiaGlobal Issues of the Internet602William R. Gillis, Colleen TaugherGlobal Business Drivers629Jody SpiroThe Global ManagerGlobal Information Systems845Rafiq Dossani, Murali PatibandlaVolume 3: Management SupportSystems, Electronic Commerce, Legaland Security ConsiderationsPart 1: Telecommunications andNetworking, and Management SupportSystems653Local Area NetworksMaris G. Martinsons, Robert M. DavisonRosann Webb CollinsTechnology and Educational Challengesin a Globalizing World—A Case Study of India641Douglas AllenGlobalization and Information ManagementStrategy: Cross-Cultural Perspectives828Christine Koh, Damien Joseph, Soon Ang612Cynthia A. KrollThe Global WorkforceCultural Intelligence and the GlobalInformation Technology Workforce1Wayne C. Summers665Wide Area and Metropolitan Area NetworksLynn A. DeNoia21

CONTENTSHome Networking: Technologies andManagementSherali Zeadally, Naveen Chilamkurti37VoIP: Fundamentals and Managerial Issues56Sherali Zeadally, Hesham El-sayed, Farhan SiddiquiDistributed Intelligent Networks78G. N. Prezerakos, N. D. Tselikas, S. VenierisCellular Networks96Jiang Xie, Xiaoyuan GuWireless Wide Area Network Technologiesand ImplementationsAnthony H. Smith, Raymond A. Hansen112Client/Server ComputingDaniel McFarland, Darren B. Nicholson128Grid Computing Fundamentals142Mark BakerCluster Computing Fundamentals159Hong Ong, Mark BakerPart 2: Electronic CommerceThe InternetHossein BidgoliBusiness Plans for Electronic CommerceProjects395407Feng LiElectronic CommerceHong-Mei Chen415Click-and-Brick Electronic CommerceAlina Chircu427Business-to-Business Electronic CommerceNory B. Jones, Herbert Remidez438Electronic Payment SystemsIndrajit Ray448Web Search Technologies for Text DocumentsWeiyi Meng, Clement Yu466E-Marketplaces482173Gilliean LeeNetwork ManagementJian Ren, Tongtong Li206Rodney J. HeisterbergDatabase FundamentalsByunggu Yu224Wireless InternetAbbas JamalipourDistributed Databases242Business-to-Consumer WebBusiness ModelsDiane M. Hamilton257Mobile Commerce: Technical ConsiderationsVijay Atluri, Heechang Shin534271Mobile Commerce Business Models*Yufei Yuan547291Application Service Providers andIT OutsourcingBandula JayatilakaPeer-to-Peer SystemsYu-Kwong KwokCollaborative CommerceDavid Coquil, Harald Kosch, Lionel BrunieGroupwareRoberi SlagterGeographic Information SystemsHaluk CetinFuzzy LogicZejin Ding, Yan-Qing ZhangRobotics306Christopher A. KittsExpert Systems320Information Quality in Internetand e-Business EnvironmentsEfrem G. MallachArtificial Neural NetworksWeb ServicesRene F. Reitsma494510525562578593331Larry P. English347Auctions in Electronic CommerceY. Narahari, Sujit Gujar612360Web Hosting/. Richard Stevens626Web IntelligenceJuan D. Velasquez, Victor L. Rebolledo639E-commerce VulnerabilitiesSviatoslav Braynov674Richard M. GoldenNatural Language ProcessingHossein BidgoliIntelligent AgentsGerhard Weiss, Lars Braubach, Paolo GiorginiManaging the Evolution of Nanotechnology373Michael E. Gorman, James E. Groves, Ahson WardakQuantum ComputingEleanor Rieffel384

CONTENTSPart 3: Legal and SecurityConsiderationsSocial EngineeringBenjamin Bock, Edgar R. Weippl856Cybercrime and the U.S. CriminalJustice SystemSusan W. Brenner885693Software PiracyRoberi K. Moniot896CyberlawKurt H. Knudsen704Digital IdentityAbhilasha Bhargav-Spantzel909International CyberlawSusanna Frederick Fischer717Identity ManagementJohn LinnDigital Evidence921International Intellectual Property Law forTechnology ManagementPhilip Craiger727Daniel J. GervaisThe Key Role of Standardization onTechnology Development, Transfer, Diffusion,and ManagementJohn W. Bagby738Legal, Social, and Ethical Issues of the Internet 753Kenneth Einar HimmaDigital Rights Management TechnologyRenato Iannella931Information Security ManagementEdwin E. Lewis, Jr.940Enterprise Security ArchitectureJian Ren and Tongtong Li957Implementing a Security Awareness ProgramK Rudolph, John Ippolito974Digital Signatures and Electronic SignaturesStephen Tate, Raymond R. Panko994Copyright LawIrvette Tempelman-van Hunen, Aemout Schmidt777The Digital Millennium Copyright ActSeth Finkelstein797Patent LawGerald Bluhm811Computer Security Incident ResponseTeams (CSIRTs)Raymond R. PankoTrademark LawLars S. Smith823Guidelines for a Security ProgramHossein BidgoliOnline Technology ContractsGail E. Evans842Business Continuity, Operational Risk,and Disaster Recovery ManagementMarco Cremonini, Pierangela Samarati100410111020

Hossein Bidgoli Intelligent Agents 360 Gerhard Weiss, Lars Braubach, Paolo Giorgini Managing the Evolution of Nanotechnology 373 Michael E. Gorman, James E. Groves, Ahson Wardak Quantum Computing 384 Eleanor Rieffel Part 2: Electronic Commerce The Internet 395 Hossein Bidgoli Busine

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