ENSURE A SUCCESSFUL SAP S/4HANA MIGRATION

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ENSURE A SUCCESSFULSAP S/4HANA MIGRATIONFIVE QUESTIONS TO CONSIDER

MIGRATING TO SAP S/4HANA?FIVE QUESTIONS TO ENSURE A SMOOTH IMPLEMENTATION AND STRONG USER ADOPTIONThe move to enterprise applications such as SAPS/4HANA can offer many benefits along witha myriad of challenges, many of which may beunknown until you are knee-deep into the project.Before you get started, it is imperative to carefullyplan and make sure you have the capability andvisibility to measure progress via user-driven dataand analytics.User experience management (UEM) softwarefrom Knoa Software helps you build the businesscase to ensure a successful implementation ormigration to S/4HANA, thus mitigating risk,maximizing adoption and ensuring optimal ROI.According to SAP, up to 80 percent of problemswith enterprise systems are related to human errorand unidentified technical issues. What if youcould have full visibility into these potential issues– specifically user behavior, workflows, interaction,adoption, and most importantly, how they canimpact productivity and profitability?UEM software enables you to do just that andprovides data-driven metrics to analyze, optimizeand validate your IT investment. With UEM,you can prove ROI on a smaller scale beforeembarking on an enterprise-wide SAP S/4HANAimplementation. It enables you to pinpointbusiness-critical issues that should be addressedas you migrate. Furthermore, it gives you theopportunity to adjust outdated, inefficient, andcomplex processes before implementing them onthe SAP S/4HANA platform. “ The most significant benefit for us of usingSAP UEM by Knoa is that it’s a time-savingtool,” said Guillermo Elizeche, Digital GlobalDelivery Portfolio Manager at AES Corporation.“It is a very good measurement tool forperformance. We have used it extensivelyduring our migration to SAP S/4HANA tomeasure precisely what were the benefits.”Before embarking on yourSAP S/4HANA project, considerthese five critical questions: Where should we start? How do we mitigate risk? How do we know what processes andtransactions need to be prioritized? How can we maximize adoption? How can we measure ROI?

1. WHERE SHOULD WE START?UEM can help identify and prioritize whichbusiness-critical applications are migratedfirst. This will ensure that your businesscontinues to operate effectively, whileoptimizing the functionality and performanceof S/4HANA. Assess current pain points and inefficiencies Prioritize migration scenarios Focus on specific business transactionsand user profiles

2. HOW DO WE MITIGATE RISK?Validate new application or process designsearly with UEM. Before a production rollout,you can simulate the impact of proposedchanges. Thus, you can anticipate needs,make adjustments, and be better preparedto handle support requests. Leverage user feedback to optimize applicationand process workflow Simulate and iterate to ensure user adoption Stay on budget by pre-empting userand technical issues

3. HOW DO WE KNOW WHAT PROCESSES ANDTRANSACTIONS NEED TO BE PRIORITIZED?Prioritize applications targeted for rolloutor migration based on actual utilization.Fast-track the types of transactions that needto be supported and identify those that arenot needed. Audit which applications and transaction typesmust be part of the initial rollout Triage less important or underutilizedapplications Reduce costs associated with IT infrastructure,implementation and training

4. HOW CAN WE MAXIMIZE ADOPTION?Identify which users are executing aspecific process and observe their level ofactivity. UEM can pinpoint gaps or trainingissues and provide proactive supportduring hypercare. Adoption gaps that aredetected early can be effectively addressedthrough application changes, training, andcommunication with users. Gather user feedback to optimize applicationand process workflow Identify gaps and training issues Minimize the volume of help desk issuesthrough communication and training

5. HOW CAN WE MEASURE ROI?Quantify improvements by comparing“before” and “after” key performanceindicators (KPIs). You can also monitor theeffectiveness of third-party implementationpartners. Baseline KPIs allow you to effectively measureproject performance Compare users, departments, and locations toidentify improvement opportunities Identify root cause of performance issues anddetermine whether IT infrastructure, training orother adjustments are needed

SUMMARYWhen implementing or migrating to enterprise applications such as SAP S/4HANA, asignificant majority of problems are related to human error and unidentified technicalissues. Having full visibility into user behavior, workflows, interaction and adoptionwill not only accelerate your rollout, but also impact productivity and profitability.According to SAP, you can expect thefollowing results from using UEM:UEM software provides the capability to answer the critical questions, leveragingdata-driven metrics to analyze, optimize and validate your enterprise IT investment.Digital transformation is more than just deploying advanced technology or embracinga new business model. It is about changing processes and workflows, how peoplework, and the tools and applications used to transact business. Thus, it is importantto pay attention to how employees interact with your technology investment. Toensure successful change and drive digital transformation, you must nurture changeand allow it to be adopted. This is the power of user analytics created by UEM. 30 percent increase in business processteam efficiency 15 percent increase in user productivity Three-year ROI of 671 percent

GET STARTED TODAYLearn how user analytics from Knoa Software can helpyou ensure the success of your SAP S/4HANA project.OTHER RESOURCESVideoSAP S/4HANA Migration: Ensure Success with User Analytics212-807-9608 info@knoa.comInfographicIDC – The Business Value of SAP User Experience Management by KnoaCase StudyAES Corporation – How Can Real-Time User Analytics Help Meet theElectricity Demands of Millions Worldwide?

embarking on an enterprise-wide SAP S/4HANA implementation. It enables you to pinpoint business-critical issues that should be addressed as you migrate. Furthermore, it gives you the opportunity to adjust outdated, inefficient, and complex processe

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