Excellence Without Borders

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Excellence Without BordersSaad Ghafoor - ResearcherDr. Robin Mann – Project SupervisorGlobal Organisational Excellence Congress 2018 Abu DhabiJumeirah at Etihad Towers10th to 12th December 2018

SUMMARY OF THE PRESENTATIONSection 1: Introduction to Excellence Without Borders (EWB)Section 2: EWB Roadmap and MethodologySection 3: EWB Project ProgressSection 4: Information for Participants

Section 1: Introduction to Excellence Without Borders(EWB)

Background of the Project The project Excellence Without Borders (EWB) is undertaken as a globalstudy of how Business Excellence (BE) custodians function. BE custodians pioneer the BE initiatives in their respective countries/ regions/sectors. National/ regional/ sectoral strategies of BE will be evaluated in the project. A number of countries have BE custodian organisations. 55 countries havebeen identified to have 65 active BE awards and 18 have some BE initiatives. However, several countries still do not have BE initiatives.

Types of BEFs World WideTypes of Business Excellence Models usedfor the 65 Business Excellence Awards in 55 Countries2520151050EFQM Excellence ModelUnique DesignUnique Design - ResemblingBaldrigeBaldrige ExcellenceFrameworkUnique Design - ResemblingEFQMMultiple Frameworks

EFQM Excellence Framework

Malcolm Baldrige Criteria for Performance Excellence

Aim of the ProjectTo conduct a global study on the design, deployment and impact ofnational BE programsIt was originally intended to include 30 countries in this study. The project hascurrently 35 countries participating.

Objectives of the ProjectThe Primary Objectives of the project are to identify how BE Custodians:- Design their BE frameworks;Deploy their BE frameworks (consisting of “awareness”; “application” and“recognition”.Support the design and deployment of their BE frameworks; andMeasure the success of their BE frameworks.

Objectives of the ProjectThe Secondary Objectives of the project are to:- Identify best practices in how BE custodians design and deploy their BEframeworks, support the design and deployment and measure the BE frameworksuccess.An Additional Objective is to: Determine the impact of BE globally (from the results reported by BE custodians).

The Project Excellence Without Borders wasofficially launched on 18 July 2018https://www.excellencewithoutborders.org/

Academic Significance of the Project Existing literature is more focused on the BE models/ frameworks, theirdesign and their impact in certain countries/ regions/ sectors or industries. The study is focused on how the BE custodians function; what strategiesmake BE custodians more successful than others. How certain BE strategies adopted by the BE custodians impact their BEoutcomes. A comprehensive study on national/ regional/ sectoral strategies for BEinitiatives.

Practical Significance of the Project A report will be provided to the participating BE custodians in order to sharethe findings. The findings of this study would assist BE custodians in improving their BEactivities. This study would benchmark BE custodians’ practices, services and resultsthus laying down a map for developing effective national/ regional/ sectoralBE programs A better alignment of custodian BE activities with BEF principles, thusraising the quality and consistency of BE programs worldwide.

Methodological Significance of the Project EWB is a global level study. Thorough surveys and follow up interviews of national/ regional/ sectoral BEcustodians seek in-depth knowledge of the participating organisation in asmuch detail as possible. CEO/ Directors are the participants of the study. The study involves multiple sample i.e. among the BE custodianorganisations, BE user organisations and BE assessors. The study follows a rigorous instrument validation method.

Breakdown of the EWB

Section 2: EWB Roadmap and Methodology

Sampling and Sample Size Participation in the project is voluntary and enabled through invitation. 35 countries are currently participating in the study. The participating BE custodian are requested to arrange for 20 organisationsusing BE and 20 BE assessors. The project has acquired the support of the Global Excellence Models (GEM)Council.

Defining the SampleActive BE Award Holding BE Custodians:The BE custodians that have held a BE awards in 2016/ 2017/ 2018.BE Custodians with Some BE Initiative:The BE custodians that have BE initiatives but no active BE awards

Correspondence for Validation & Data CollectionCorrespondencePurposeAudienceSharing of TORs and SurveysSeeking support for the projectGEM CouncilEmail Containing Project IntroductionInvitation to participate in the projectBE CustodiansEmail Containing TORs and SurveysValidation / seeking comments on theproject TORs and surveys &permission to use logo on websiteParticipating BE CustodiansEmail of AppreciationAppreciate/ acknowledge feedbackBE Custodians that Provided FeedbackDiscussionSeeking approval on informationsharing and synthesis on surveycommentsGEM CouncilEmail Containing Final SurveysData collectionBE CustodiansOnline InterviewFollow up to the surveys submitted bythe participantsParticipating BE CustodiansEmail of resultsReport SubmissionParticipating BE Custodians

Data Collection Instruments Three surveys have been designed for this study. These surveys have been inspired by similar studies conducted in 2005 and2009. The surveys were shared with the Global Excellence Models (GEM) Councilmembers and then with the BE Custodians for validation.Survey #ParticipantFormat# of Questions1BE Custodian OrganisationsMS Word812Users of BEElectronic423Assessors of BEElectronic31

The Validation Process Phase 1: The project Terms of Reference (TORs) and Surveys shared with theGEM CouncilOutcome: The project was supported in principle by the GEM Council Phase 2: The project TORs and Surveys shared with the participating BEcustodiansOutcome: Feedback obtained from 11 participating BE custodians Phase 3: The comments discussed at the GEM Council meetingOutcome: The comments are synthesized and will be incorporated beforedata collection

The Validation Process

Section 3: EWB Project Progress

Project Participants35 BE Custodians from the Following Countries have Confirmed their biaGermanyNetherlandsSwitzerlandCosta RicaIndiaNew ZealandTongaCzech RepublicIndonesiaPeruUnited Arab Emirates *EcuadorIranPhilippinesUnited KingdomEFQM-EuropeIrelandSaudi ArabiaUnited States of AmericaEl SalvadorJapanScotland* 3 Business Excellence Custodian Organisations are participating from the United Arab Emirates

Participants in the Project

Participants in the Project

Global Excellence Models (GEM) Council“The Global Excellence Model (GEM) Council consists of organisations thatare recognised globally as the guardians of premier Excellence Models andAward processes in their specific geographical region/area or trading block”GEM Council MembersAustralian OrganisationalExcellence FoundationAOEFBaldrige PerformanceExcellence Program (USA)CAQ (China)CII-IQ (India)EFQM (Europe)FNQ (Brazil)FUNDIBEQ (IberianPeninsula and LatinAmerica)IFCT (Mexico)JQA (Japan)Malaysia Productivity CorporationEnterprise Singapore

Role of Global Excellence Models (GEM)Council GEM Council is supporting the project. The GEM Council oversee and guide the research team to ensure that theresearch will meet the needs of all project stakeholders. GEM Council’s support is crucial in order to raise the participation level inthe project.

Project TimelineSr. #Task/ ActivityCompletion Date/ Due DateStatus1PhD Starting Date1-September-20172Designing Project Website30-April-2018Complete3Designing Surveys (Including Revisions)31-May-2018Complete4Review of Literature31-May-2018Complete5Listing of Population (BECs)31-May-2018Complete6Sharing Research Tools with Global Excellence Models (GEM) Council for Validation5-June-2018Complete7Incorporating feedback from GEM Council10-July-2018Complete8Sharing Research Tools with BECs for Validation20-July-2018Complete9Discussion on survey feedback with GEM Council30-Aug-2018Complete10Incorporating feedback from BECs10-Sep-2018Complete11Data Collection (Start)15-September-2018Initiated12Data Collection (End)31-January-201913Completion of Benchmarking Report Draft28-February-201914Acquiring approval of GEM Council on Benchmarking Report15-April-201915Rolling out Final Benchmarking Report to participants30-April-2019

Section 4: Information for Participants

Information Sharing Protocol The names and logos of the participating BE custodians would beacknowledged on the website. The participating BE Custodian organisations will be acknowledged in thebenchmarking report. The participant responses would not be shared. The GEM Council would first take a look at the report before it is issued to allthe BE Custodians. A separate set of slides/ graphs that will be issued to the participants. The participants can publically share these slides/ graphs while all otherinformation in the report would not be shared publically.

Baldrige Baldrige Excellence Framework Unique Design - Resembling EFQM Multiple Frameworks Types of Business Excellence Models used for the 65 Business Excellence Awards in 55 Countries . EFQM Excellence Framework. Malcolm Baldrige Crite

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