An Introduction To NOAA's New IT Cost Accounting Codes
An Introduction to NOAA’s NewIT Cost Accounting CodesIT Cost Accounting TeamMay 13 - 14, 2009Presented by: Jim Goudouros, NESDIS OCIO
IntroductionPart 1 ApproachLearning ObjectivesBackgroundIT Cost Categories––––––––– Program ManagementDesktop ManagementEnd-User Service CenterCollaborationData NetworksTelecomData CenterApplication ManagementIT SecurityPart 2 Self ExaminationApplications––– Commerce Purchase Card SystemC.RequestTravel ManagerResourcesGetting HelpPoints of ContactReference SheetAcronym ListWord PuzzleMatchingSelection of IT Cost CategoriesPractice ExercisesBreak2
Approach To maximize the learning experience:– This will be an interactive training session– Many concepts will be repeated frequently– Active participation is strongly encouraged– Don’t be afraid to ask questions– Number of questions will be limited to 2 pertest question– You may be called upon for an answerPlease check that you have the following materials:– Acronym List– Answer Sheet– Reference Sheet– Word PuzzlePlease complete the Sign-up SheetPlease register at Commerce Learning Center– http://learning.doc.gov/index.htm3
Learning Objectives Upon completion of this training, you should be able to:1.EXPLAIN the business driver for creating these IT cost categories2.DEFINE the accounting mechanism used for IT cost categories3.IDENTIFY the nine (9) IT cost categories4.UNDERSTAND the broad boundaries for each IT cost category5.APPLY IT cost categories in CPCS, C.Request and Travel Manager6.IDENTIFY the primary location for IT cost accounting information7.IDENTIFY the IT point of contact in your organization4
Background The Department’s accounting system did not adequately capture thecost for providing IT services across NOAANOAA CFO requested additional granularity of IT cost by using nomore than ten (10) categoriesNOAA CIO formulated a cross cutting team to develop a list of ITcost categories for mission and non-mission useCross cutting team recommended the implementation of nine (9) ITcost categoriesNOAA CFO approved the use of Task Code in Q1 FY09 (except forNWS and OAR)Task codes will be used in conjunction with existing object classcodes to capture labor and non-labor IT cost (i.e. training and travel)Capture of non-labor IT cost begins on July 1, 2009Capture of labor IT cost is expected to begin on October 1, 20095
IT Cost Categories Program ManagementDesktop ManagementEnd-User Service CenterCollaborationData NetworksTelecomData CenterApplication ManagementIT SecurityIT cost categories can be thought of as basic IT services6
Program Management Program Management includesstrategic planning, capital planning,enterprise architecture, IT governance,activities related to Planning,Programming, Budgeting, andExecution System (PPBES) andconsulting services.Also includes compliance withGovernment Performance Results Act(1993), Clinger-Cohen Act (1996),Government Paperwork EliminationAct (1998), E-Government Act (2002),Federal Information SecurityManagement Act (2002) and otherregulatory guidance.Normally reserved for overheadpositions (e.g. IT personnel located inHQ/Field). Does not include costsassociated with managing an ITSecurity program.Use Task Code B00 for Program Management7
Desktop Management Applies to desktops, laptops, kiosks,peripherals (e.g. printers, scanners,etc.), copiers, fax machines, USBstorage devices, office productivityapplications, tools and utilities.Involves desktop setup and delivery,customer support, problem trackingand resolution, hardware/softwaremaintenance and repair, centraladministration/management ofdesktops, software deployment,removal and sanitization of assets.Includes Tier 2 (Field) & Tier 3(Technical/Engineering) HW/SWsupport.Includes IT operational relatedfunctions/tasks such as configurationmanagement, patch management andmedia sanitization.Does not include applicationdevelopment tools or items listed inCollaboration.Use Task Code D00 for Desktop Management8
End-User Service Center Includes Tier 0 (Self Help) & Tier 1(Phone/Online) HW/SW support.Establishes a single point of contact tohandle all customer inquiries spanningall IT related services.Includes incident creation, tracking,trending and resolution. Maintains theproblem resolution database andworks collaboratively with Tier 2 (Field)and Tier 3 (Technical/Engineering) toimprove service delivery.Includes IT operational relatedfunctions/tasks such as accountsmanagement and incident (security)notification.Use Task Code E00 for End-User Service Center9
Collaboration Installation, operation, securing andmaintenance of E-Mail, Calendaring,Blackberry Enterprise services,Messaging, Video Streaming, VideoTeleconferencing, Web Conferencing,Discussion Groups, Blogs, Wikis,Records and social networking (e.g.Twitter).Includes HW & SW purchases andmaintenance.Includes IT operational relatedfunctions such as systemadministration, configurationmanagement, patch management andspam filtering.Does not include items listed in DataCenter, Data Networks or Telecom.Use Task Code G00 for Collaboration10
Data Networks Installation, operation, securing andmaintenance of the data networkinginfrastructure (e.g. cabling, switches,routers, LANs, NACs, remote access,firewalls, VPN, and web filtering).Includes Installs, Moves, Adds andChanges to equipment.Includes directory services and 24/7Network Operations Center (i.e., datanetwork portion).Includes IT operational relatedfunctions such as system/networkadministration, configurationmanagement, patch management andmedia sanitization.Use Task Code J00 for Data Networks11
Telecom Installation, operation, securing andmaintenance of the telecommunicationsinfrastructure (e.g. Voice, FAX, PBX,POTS, VoIP, CSU/ DSU, CATV, andSatellite).Includes Installs, Moves, Adds andChanges to equipment.Services for audio conferencing, local/longdistance, voice mail, calling cards, cellular(i.e., cell phones & monthly bills), radio,paging, carrier circuits, dedicated/leasedlines/trunks, Internet access/service and24/7 Network Operations Center (i.e.,Telecom portion).Includes IT operational related functionssuch as system administration,configuration management, patchmanagement and media sanitization.Use Task Code N00 for Telecommunications12
Data Center Installation, operation, securing andmaintenance of all components withina data center or similar environment.Includes appliances, servers,minicomputers, mainframes, storage(e.g. SAN, NAS), backup (e.g. tapelibraries/silos), high performancecomputing, job scheduling, enterprisemonitoring and terminal services.Contractual services such as webhosting and web caching are alsoincluded.Includes IT operational relatedfunctions such as systemadministration, configurationmanagement, patch management andmedia sanitization.Does not include items listed inApplication Management orCollaboration.Use Task Code Q00 for Data Center13
Application Management Includes designing, developing, testing,securing, operating, and maintaining ntier applications. Applies equally toalgorithms, archives, contentmanagement, data acquisition,databases, data/statistical modeling,data mining, data warehouses,firmware, GIS, metadata, scripting, webdesign & maintenance, utilities, andwrappers.Includes application developmentsuites/tools (e.g. IDEs, SDKs, CASE,ETL) and version control. Also includesdevelopment and maintenance ofsecurity related documentation.Includes IT operational relatedfunctions such as databaseadministration, configurationmanagement and patch management.Use Task Code R00 for Application Management14
IT Security Includes cost associated with managing an ITSecurity Program.Includes centralized enterprise security servicessuch as annual awareness training, computerforensics, creating, testing & maintaining commoncontrols, audit log reviews, disaster recovery, COOP,incident handling, intrusion detection/prevention,24/7 Security Operations Center, C&A activities (i.e.,FIPS-199, SSP, CP, RA, ST&E, CT&E, SAR, andPOA&Ms) and Continuous Monitoring activities (i.e.,SSP updates, CP tests, assessment of securitycontrols, and POA&M management).Includes labor associated with ITSOs, ISSOs,Security Administrators and Auditors.Typically does not include operationalfunctions/tasks performed by other IT professionals(i.e. system administrators, developers) or non-ITsecurity personnel (e.g. scientists)Includes cost for implementing new mandatesimposed by OMB, DOC, IG, or NOAA requiringsignificant resources to meet short term (i.e. 1Year) deadlines.Use Task Code U00 for IT Security15
Word PuzzleCan you find the IT categories hidden in thebox? They may be horizontal, vertical,diagonal, forwards or RTLAPTOPYTIRUCESTIXGIIT CategoriesApplication Mgt., Collaboration, DataCenter, Data Networks, DesktopManagement, End-User Service Ctr., ITSecurity, Program Management,TelecomMiscellaneousAccreditation, Architecture, Blackberry,Certification, Customer, Database,Desktop, Firewall, High Performance,Incident, ITSO, LAN, Laptop, Metadata,NAS, POA&M, Printer, Risk Assessment, Router, SAN, Scripting, Server,Storage, Switch, Video, VoIP, VPN,WAN, Web Hosting, Wrapper16
MatchingMatch the items on the right with the items on the left.IT CategoryExamplesA.Program Management1)Cell Phone10)ServerB.Desktop Management2)Disaster Recovery11)WikiC.End-User Service Center3)Storage12)SwitchD.Collaboration4)SW Development13)C&AE.Data Network5)Desktop14)BlogsF.Telecom6)Incident Handling15)USB Thumb DriveG.Data Center7)Router16)Call CenterH.Application Management8)Email17)Long DistanceI.IT Security9)Laptop19)Strategic Planning10)Video Streaming20)Copier17
Selection of IT Cost Categories The proper selection of IT cost categories may appear difficult atfirst, but it will become easier over time with practiceIT cost categories are just broad high-level “IT services” performedwithin NOAAWhen we acquire a specific product or service from a vendor, wemust understand how the acquisition or service aligns or fits with ournine (9) broad high-level “IT services” (i.e. IT cost categories)Once you understand how the specific product or service aligns orfits with an “IT Service”, selecting a task code should become easier– Be inquisitive and get in the habit of asking something like: “What IT service (category) does this acquisition/product align with?” “What IT service (category) does this acquisition/product link to?” “What IT service (category) does this acquisition/product ultimately support?” If you have trouble selecting an IT cost category, ask your IT point ofcontact for assistanceHelp is right around the corner. Don’t be afraid to ask your IT point of contact!18
Practice Exercises Ten (10) practiceexercises are provided All are multiple choicequestions Take your time Read carefully Select the best answer Click your mouse to seethe best answer andexplanationLet’s get started!19
Practice Exercise (1)SituationThe NOAA OCIO is planning tohire a consultant to study thefeasibility of implementing acustomer support center in SilverSpring. The study will alsoinclude a brief comparativeanalysis with other agenciessimilar in size. Which ITcategory would you select?A. CollaborationB. Data CenterC. End-User Call CenterD. Program Management20
Practice Exercise (2)SituationDOC policy requires that alllaptop hard drives be encryptedwith a product called Safeboot.The NOAA OCIO collects fundsfrom all the Line Offices topurchase annual maintenance forthis product. Which IT costcategory would you select?A. Application ManagementB. Desktop ManagementC. IT SecurityD. Telecom21
Practice Exercise (3)SituationThe NESDIS OCIO requires six(6) laptops for certification andaccreditation (C&A) work. Thelaptops will be used bycontractors at the NationalClimatic Data Center andNESDIS HQ LAN. Which IT costcategory would you select?A. Data CenterB. Data NetworksC. Desktop ManagementD. IT Security22
Practice Exercise (4)SituationThe NOAA OCIO is purchasingnew software and servers to hosta new messaging platform, suchas Microsoft Exchange. The newservers will be installed in theData Center. Which IT costcategory would you select?A. CollaborationB. Data CenterC. Data NetworksD. Telecom23
Practice Exercise (5)SituationThe NESDIS OCIO hired acontractor to implement a callcenter in Silver Spring. The callcenter will be used by NOAAemployees to obtain various ITsupport services involved withapplications, desktops, laptops,email, calendaring, landline andcell phones and VTC. Which ITcategory would you select?A. Desktop ManagementB. End-User Call CenterC. TelecomD. Application Management24
Practice Exercise (6)SituationThe IPO is purchasing CiscoNetwork Access Control (NAC)equipment in order to improve ITSecurity. The equipment will beinstalled in the LAN room. WhichIT cost category would youselect?A. Data CenterB. Data NetworksC. IT SecurityD. Telecom25
Practice Exercise (7)SituationThe NWS OCIO has decided tolease additional T1 & T3 linesthat will connect to the MAN andprovide backup capability forSilver Spring. This capability isrequired to support contingencyplanning and close a POA&Mitem. Which IT category wouldyou select?A. Data CenterB. Data NetworksC. IT SecurityD. Telecom26
Practice Exercise (8)SituationDue to age, the Office of SatelliteOperations needs to replacesome of its servers and storagedevices that support a satelliteground system. A contractor isalso hired to assist in developingconfiguration baselines for thenew equipment. Which ITcategory would you select?A. Data CenterB. Data NetworksC. End-User Service CenterD. IT Security27
Practice Exercise (9)SituationThe OMAO needs to improve itscorrespondence and actiontracking system. OMAO hires acontractor to develop areplacement using Linux,Apache, MySQL, PHP—softwareinstalled and running on serversin the OMAO data center. WhichIT category would you select?A. Application ManagementB. Data CenterC. Desktop ManagementD. Program Management28
Practice Exercise (10)SituationThe NMFS OCIO must certifyand accredit its HQ LAN systemby Christmas. It procurescontractor support to update itsexisting C&A package. Which ITcost category would you select?A. Program ManagementB. Data NetworksC. End-User ServiceD. IT Security29
10 Minute BreakProgram ManagementIT SecurityDesktop ManagementApplication ManagementEnd-User Service CenterData CenterCollaborationData NetworkTelecommunications0123456Time Remaining7891030
Self Examination Now it’s your turn to test yourknowledgeTwenty (20) multiple choicequestionsHints– Read carefully– Look for key words– Identify fit or alignment withthe IT service– Select the best answer– Click the mouse to revealthe answerDon’t hesitate to discuss any question or answer with your IT point of contact.31
Self Examination (1)The DOC OCIO requires youroffice to perform a selfassessment of your ITinvestment managementpractices to determine overallmaturity. Which IT cost categorywould you select?A. Program ManagementB. End-User CenterC. Desktop ManagementD. IT Security32
Self Examination (2)The NOAA CFO wants to replacethe Program InformationReporting System (PIRS). Acontractor is hired to develop,implement and maintain the newsystem. Which IT cost categorywould you select?A. Application ManagementB. CollaborationC. Data CenterD. Program Management33
Self Examination (3)OAR requires 12 additionalblackberry cell phones andmonthly service for its seniorprogram managers. Which ITcost category would you select?A. Application ManagementB. CollaborationC. Program ManagementD. Telecom34
Self Examination (4)The NESDIS OCIO requirescontractor support to define theorganization’s current and targetIT architecture. Which IT costcategory would you select?A. Data NetworksB. Application ManagementC. Program ManagementD. Collaboration35
Self Examination (5)The NOAA OCIO manages andoperates the NOAA ComputerIncident Response Team (NCIRT). The N-CIRT requires thepurchase of new intrusiondetection equipment. Which ITcost category would you select?A. End-User Service CenterB. Data CenterC. IT SecurityD. Program Management36
Self Examination (6)The Search and Rescue SatelliteAided Tracking (SARSAT)Program will be procuringcontractor support to register andmaintain emergency beaconinformation supplied by thepublic. Which IT cost categorywould you select?A. Application ManagementB. Desktop ManagementC. CollaborationD. End-User Service Center37
Self Examination (7)The NWS OCIO requirescontractor support in developingan Exhibit 300 (IT CapitalPlanning) for OMB. Which ITcost category would you select?A. CollaborationB. Data CenterC. IT SecurityD. Program Management38
Self Examination (8)NWS requires a new satelliteantenna for the NationalHurricane Center in Miami.Which IT cost category wouldyou select?A. TelecomB. Data NetworksC. CollaborationD. Application Management39
Self Examination (9)The National Geophysical DataCenter needs to replace some ofits switches, routers andfirewalls. Which IT cost categorywould you select?A. Data CenterB. Data NetworksC. CollaborationD. Application Management40
Self Examination (10)The NESDIS OCIO is replacingits outdated videoteleconferencing equipment withnew high definition Polycomequipment. Which IT costcategory would you select?A. Application ManagementB. Data CenterC. Desktop ManagementD. Collaboration41
Self Examination (11)The NOS OCIO is purchasingannual maintenance for HEAT—software used by the Help Deskfor incident tracking. Which ITcost category would you select?A. Desktop ManagementB. End-User Service CenterC. IT SecurityD. Telecom42
Self Examination (12)The NMFS CFO is purchasing 25OptiPlex 960 desktops loadedwith Windows XP Professionaland 10 Fujitsu ScanSnap S510scanners. Which IT costcategory would you select?A. Desktop ManagementB. End-User Service CenterC. Application ManagementD. Collaboration43
Self Examination (13)The NMFS CIO is purchasing aone year online subscriptionservice called “Gartner for ITLeaders”. The office plans toaccess articles regarding datacenter consolidation, unifiedmessaging and softwaredevelopment tool sets. Which ITcost category would you select?A. Application ManagementB. Data CenterC. CollaborationD. Program Management44
Self Examination (14)The NOAA OCIO received fundsthrough the Stimulus Package toimprove its High PerformanceComputing platform. Funds willbe used to replace aginghardware and software. WhichIT cost category would youselect?A. Data CenterB. Data NetworksC. Desktop ManagementD. Telecom45
Self Examination (15)The NWS OCIO is purchasingIBM Tivoli Storage Manager—software used to backup andrecover enterprise data. Thesoftware also meets IT securityrequirements. Consultingsupport will be included to assistwith the installation. Which ITcost category would you select?A. CollaborationB. Data CenterC. Data NetworksD. IT Security46
Self Examination (16)The Center for SatelliteApplications and Research ispurchasing annual maintenancefor MATLAB—software used foralgorithm development andnumeric computation. Which ITcost category would you select?A. IT SecurityB. Desktop ManagementC. CollaborationD. Application Management47
Self Examination (17)The OMAO CIO will be acquiringcontractor support for the annualIT security controls test and toreview evidence for POA&Mclosure. Which IT cost categorywould you select?A. Application ManagementB. Desktop ManagementC. IT SecurityD. Telecom48
Self Examination (18)The NOS OCIO has agreed tosend several of its systemadministrators to Monterey, CAto attend a SANS class onsecuring Windows servers.Which IT cost category wouldyou select?A. Data CenterB. Data NetworksC. IT SecurityD. Program Management49
Self Examination (19)The Integrated Program Office isprocuring a remote access serverand Voice over IP (VoIP) phonesfrom Cisco. The remote accessserver will be used by scientiststo access calibration andvalidation data. The VoIPphones will be used by the HelpDesk. Which IT cost categorieswould you select?A. Data CenterB. Data NetworksC. End-User Service CenterD. Telecom50
Self Examination (20)The NMFS CIO is acquiringcontractor support to maintain itsIT infrastructure composed ofdesktops, laptops, peripherals,switches, routers and servers.Which IT cost categories wouldyou select?A. Desktop ManagementB. Data CenterC. Data NetworksD. All of the Above51
Applications Commerce PurchaseCard System (CPCS) C.Request Travel Manager52
CPCS - NavigatorClick on Reconcile Transactions53
CPCS – Reconcile TransactionsClick on a Transaction (e.g., GUS*GLOBALSTAR USA)54
CPCS – ACCS DetailsClick the line to view the Partial Account Classification Code Structure55
CPCS – Partial ACCSUpdate the Task Field with the appropriate IT Cost Category (e.g., N00)56
CPCS Implications Purchase card holdersare now required toupdate and reconciletransactions with theproper IT cost category Purchase card holdersshould get in the habit ofreviewing task codes inconjunction with objectclass codes57
C.Request – Requisition SummaryClick on Sections Line Items for Line Item Management58
C.Request – Line Item ManagementClick on Line Item 0001 for Line Item Detail59
C.Request – Line Item DetailClick on Tools Accounting for Account Code Management60
C.Request – Account Code Mgt.Click on any Account Code String to enter Account Code Detail61
C.Request – Account Code DetailUpdate the Task (3) Field with the appropriate IT Cost Category62
C.Request Implications C.Request initiator must createat least one Line Item with oneor more accounting strings tocapture all IT cost categoriesthat may applyCreation of multiple accountingstrings may cause roundingerrors [Known issue]Contact C.Request Help Deskfor assistance– M - F, 7 AM – 5 PM– (301) 427-1023, Option 263
Travel ManagerClick on the Travel Voucher (TV) icon64
Travel ManagerClick on Accounting or Accounting Details65
Travel ManagerClick on the Pencil Icon to Edit66
Travel ManagerExamine the PROJ/TSK(10) field and update accordingly (e.g. P00 B00)67
Travel Manager Implications Travel Manager preparersneed to create a uniqueaccounting code for each ITcost category and add them tothe Master Accounting CodeListTravel Authorizations, TravelVouchers created from TravelAuthorizations, and LocalVouchers must use the properIT cost category68
Resources The NOAA CFO Finance Office web site is the officiallocation to find the latest in IT cost accountinginformation– http://www.corporateservices.noaa.gov/ finance/ Consult with your organization’s IT point of contact69
Getting Help Employees are suggested to use the following approachwhen encountering difficulty in determining the proper ITcost category––––Review the Reference SheetConsult with the person requesting the IT product or serviceConsult with your nearby IT Power/Super UserConsult with your organization’s IT point of contact70
Points of ContactLine/Staff OfficeIT Points of ContactFinancial Points of ContactNESDISAngela Kuhn, (301) 713-1201Jim Gouduros, (301) 713-3388 x298Jim Lewis, (301) 713-1259NMFSKevin Holland, (301) 713-2372 x176Nancy Majower (301) 713-2372 x174Tonya Coleman, (301) 713-2245 x182NOSIris Kole, (301) 713-1156 x101Renee Galloway, (301) 713-3050 x119Lorne Williams, (301) 713-3050 x 168 (alt)NWSMaria Sims, (301) 713-0262 x133Sue Bracey, (301) 713-9050 x160Jeff Hare, (301) 713-9050 x183OAREugene Burger (206) 526-4586Vince Garcia, (301) 734-1109 (alt)Dinara Holmes, (301) 734-1162Doug Perry, (301) 713-7673Gerald Thomas, (301) 713-7627Tejuana Hickerson, (301) 713-1622 x191Tejuana Hickerson, (301) 713-1622 x191Dave McClure, (301) 713-3555 x198Kathy Stowe, (301) 713-3573 x165CFO, FSDKathy Stowe, (301) 713-3573 x165Annette Brown, (301) 444-2833CFMDKathy Stowe, (301) 713-3573 x165Jim LeDuc, (202) 482-3939 (Acting)USAOKathy Stowe, (301) 713-3573 x165Jim LeDuc, (202) 482-3939 (Acting)OMAOPPIOCIO71
Reference SheetIT Categoryv1.0 (Initial Release, 5/11/09)Brief DescriptionProgramManagement(B00)Includes strategic planning, capital planning, enterprise architecture, IT governance, activities related to Planning, Programming, Budgeting, and Execution System(PPBES) and consulting services. Also includes compliance with Government Performance Results Act (1993), Clinger-Cohen Act (1996), Government PaperworkElimination Act (1998), E-Government Act (2002), Federal Information Security Management Act (2002) and other regulatory guidance. Normally reserved foroverhead positions (e.g. IT personnel located in HQ/Field). Does not include costs associated with managing an IT Security program.DesktopManagement(D00)Includes Tier 2 (Field) & Tier 3 (Technical/Engineering) HW/SW support. Involves desktop setup and delivery, customer support, problem tracking and resolution,hardware/software maintenance and repair, central administration/management of desktops, software deployment, removal and sanitization of assets. Applies todesktops, laptops, kiosks, peripherals (e.g. printers, scanners, etc.), copiers, fax machines, USB storage devices, office productivity applications, tools and utilities.Includes IT operational related functions/tasks such as configuration management, patch management and media sanitization. Does not include applicationdevelopment tools or items listed in Collaboration.End-UserService Center(E00)Includes Tier 0 (Self Help) & Tier 1 (Phone/Online) HW/SW support. Establishes a single point of contact to handle all customer inquiries spanning all IT relatedservices. Includes incident creation, tracking, trending and resolution. Maintains the problem resolution database and works collaboratively with Tier 2/3 to improveservice delivery. Includes IT operational related functions/tasks such as accounts management and incident (security) notification.Collaboration(G00)Installation, operation, securing and maintenance of E-Mail, Calendaring, Blackberry Enterprise services, Messaging, Video Streaming/Teleconferencing, WebConferencing, Discussion Groups, Blogs, Wikis, Records and social networking (e.g. Twitter). Includes HW & SW purchases and maintenance. Includes IToperational related functions such as system administration, configuration management, patch management and spam filtering. Does not include items listed inData Center, Data Networks or Telecom.Data Networks(J00)Installation, operation, securing and maintenance of the data networking infrastructure (e.g. cabling, switches, routers, LANs, NACs, remote access, firewalls, VPN,and web filtering). Includes Installs, Moves, Adds and Changes to equipment. Includes directory services and 24/7 Network Operations Center (i.e., data networkportion). Includes IT operational related functions such as system/network administration, configuration management, patch management and media sanitization.Telecom(N00)Installation, operation, securing and maintenance of the telecommunications infrastructure (e.g. Voice, FAX, PBX, POTS, VoIP, CSU/DSU, CATV, and Satellite).Includes Installs, Moves, Adds and Changes to equipment. Services for audio conferencing, local/long distance, voice mail, calling cards, cellular (e.g. cells phones& monthly bills), radio, paging, carrier circuits, dedicated/leased lines/trunks, Internet access/service and 24/7 Network Operations Center (i.e., Telecom portion).Includes IT operational related functions such as system administration, configuration management, patch management and media sanitization.Data Center(Q00)Installation, operation, securing and maintenance of all components within a data center or similar environment. Includes appliances, servers, minicomputers,mainframes, storage (e.g. SAN, NAS), backup (e.g. tape libraries/silos), high performance computing, job scheduling, enterprise monitoring and terminal services.Contractual services such as web hosting and web caching are also included. Includes IT operational related functions such as system administration, configurationmanagement, patch management and media sanitization. Does not include items listed in Application Management or Collaboration.ApplicationManagement(R00)Includes designing, developing, testing, securing, operating and maintaining n-tier applications. Applies equally to algorithms, archives, content management, dataacquisition, databases, data/statistical modeling, data mining, data warehouses, firmware, GIS, metadata, scripting, web design/maintenance, utilities, andwrappers. Includes application development suites/tools (e.g. IDEs, SDKs, CASE, ETL) and version control. Also includes development and maintenance ofsecurity related documentation. Includes IT security related functions such as database administration, configuration management and patch management.IT Security(U00)Includes all cost associated with managing an IT Security Program. Includes centralized enterprise security services such as annual awareness training, computerforensics, creating, testing & maintaining common controls, audit log reviews, disaster recovery, COOP, incident handling, intrusion detection/prevention, 24/7Security Operations Center, C&A activities (i.e., FIPS-199, SSP, CP, RA, ST&E, CT&E, SAR, POA&Ms) and Continuous Monitoring activities (i.e., SSP updates, CPtests, assessment of security controls, and POA&M management). Includes labor associated with ITSOs, ISSOs, Security Administrators and Auditors. Typicallydoes not include operational functions/tasks performed by other IT professionals (
2. DEFINE the accounting mechanism used for IT cost categories 3. IDENTIFY the nine (9) IT cost categories 4. UNDERSTAND the broad boundaries for each IT cost category 5. APPLY IT cost categories in CPCS, C.Request and Travel Manager 6. IDENTIFY the primary location for IT cost accounting in
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