ISO 9001:2015 ISO 14001:2015 ISO 45001: 2016

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 8 of 55Integrated Management System ManualMANAGEMENTSYSTEMSet of interrelated or interacting elements of an organization (3.1.4) to establishpolicies and objectives (3.2.5) and processes (3.3.5) to achieve those objectivesENVIRONMENTALPOLICYIntentions and direction of an organization (3.1.4) related to environmentalperformance (3.4.11) as formally expressed by its top management (3.1.5)ORGANIZATIONPerson or group of people that has its own function with responsibilities,authorities and relationship to achieve its objectives (3.2.5) (3.16) / company,corporation, firm, enterprise, authority or institution, or part or combinationthereof, whether incorporated or not, public or private, that has its ownfunctions and administrationTOP MANAGEMENTPerson or group of people who directs and controls an organization (3.1.4) atthe highest levelINTERESTEDPARTYPerson or organization (3.1.4) that can affect, be affected by, or perceive itselfto be affected by decision or activity / Person or organization (3.1), that canaffect, be affected by, or perceive itself to be affected by a decision or activity,also refers requirements (3.8) with respect to workers (3.3) who are alsointerested parties.ENVIRONMENTSurroundings in which an organization (3.1.4) operates, including air, water,land, natural resources, flora, fauna, humans and their interrelationships.ENVIRONMENTALASPECTElement of an organization’s (3.1.4) activities or products or services thatinteracts or can interact with the environment (3.2.1)ENVIRONMENTALCONDITIONState or characteristic of the environment (3.2.1) as determined at a certainpoint in time.ENVIRONMENTALIMPACTChange to the environment (3.2.1), whether adverse or beneficial, wholly orpartially resulting from an organization’s (31.4) environmental aspects (3.2.2)OBJECTIVESResult to be achieveENVIRONMENTALOBJECTIVESObjectives (3.2.5) set by the organization (3.1.4) consistent with itsenvironmental policyPREVENTION OFPOLLUTIONUse of processes (3.3.5), practices, techniques, materials, products, services orenergy to avoid, reduce or control (separately or in combination) the creation,emission or discharge of any type of pollutant or waste, in order to reduceadverse environmental impacts (3.2.4)REQUIREMENTNeed or expectation that is stated, generally implied or obligatoryCOMPLIANCEOBLIGATIONS(Preferred term)Legal requirements (3.2.8) that and organization (3.1.4) has to comply with andother requirements that an organization has to or chooses to comply withRISKEffect of uncertaintyRISK ANDOPPORTUNITIESPotential adverse effects (threats) and potential beneficial effects(opportunities)COMPETENCEAbility to apply knowledge and skills to achieve intended resultsDocumentedInformationInformation required to be controlled and maintained by an organization(3.1.4) and the medium on which it is containedLife CycleConsecutive and interlinked stages of a product (or service) system, from rawmaterial acquisition or generation from natural resources to final disposalOutsource (Verb)Make an arrangement where an external organization (3.1.4) performs part of8 P ageConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 9 of 55Integrated Management System Manualan organization’s function or process (3.3.5)ProcessSet of interrelated or interacting activities which transforms inputs into outputsAuditSystematic, independent and documented process (3.3.5) for obtaining auditevidence and evaluation it objectively to determine the extent to which theaudit criteria are fulfilledConformityFulfillment of a requirement (3.2.8)NonconformityNon-fulfillment of a requirement (3.2.8)Correction ActionAction to eliminate the cause of a nonconformity (3.4.3) and to preventrecurrence / Action to eliminate the cause of a detected nonconformity (3.34)or an incident (3.35) to prevent recurrenceContinualImprovementRecurring activity to enhance performance (3.4.10) / Recurring activity toenhance performance (3.27)EffectivenessExtent to which planned activities are realized and planned results achievedIndicatorMeasurable representation of the conditions or status of operations,management or conditionsMonitoringDetermining the status of a system, a process (3.3.5) or an activityMeasurementProcess (3.3.5) to determine a valuePerformanceMeasurable resultEnvironmentalPerformancePerformance (3.4.10) related to the management of environmental aspects(3.2.2)HazardSource, situation, with a potential to cause injury and ill health (3.18)WorkerPerson performing work or work-related activities under the control ofthe organization (3.1)ParticipationInvolvement of workers (3.3) in decision-making process(es) in the OH&Smanagement system (3.11)ConsultationProcess (3.25) by which the organization (3.1)the workers (3.3) before it makes a decisionContractorExternal organization (3.1) providing services to the organization ata workplace (3.6) in accordance with agreed specifications, terms andconditionsRequirementNeed or expectation that is stated, generally implied or obligatory / commonpractice for organization (3.1)Legal and OtherRequirements(3.8) established by law that are applicable to the organization (3.1), legally–binding obligations of the organization and requirements to whichthe organization subscribesManagementSystemSet of interrelated or interacting elements of an organization (3.1) toestablish policies (3.14) and objectives(3.15) and processes (3.25) to achievethose objectivesOH&S and SafetyManagementSystemManagement system (3.10) or part of a management system used to achievethe OH&S policy (3.15)Top ManagementPerson or group of people who directs and controls an organization (3.1) at thehighest levelseekstheviewsof9 P ageConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 10 of 55Integrated Management System ManualEffectivenessExtent to which planned activities are realized and planned results achievedPolicyIntentions and direction of an organization (3.1), as formally expressed byits top management (3.12)OH&S PolicyPolicy (3.14) to prevent work-related injury and ill health (3.18)to worker(s) (3.3) and to provide a safe and healthy workplace(s) (3.6)ObjectivesResult To Be AchievedOH&S ObjectivesObjective (3.16) set by the organization (3.1) to achieve specific resultsconsistent with the OH&S policy (3.15)Adverse effect on the physical, mental or cognitive condition of a personInjury and Ill Health Note 1 to entry: These conditions may include occupational disease, illness anddeath.HazardSource or situation with a potential to cause injury and ill health (3.18)OH&S RiskCombination of the likelihood of occurrence of a work-related hazardous eventor exposure(s) and the severity of injury and ill health (3.18) that can be causedby the event or exposuresOH&S OpportunityCircumstance or set of circumstances that can lead to improvementof OH&S performance (3.28)CompetenceAbility to apply knowledge and skills to achieve intended resultsDocumentedInformationInformation required to be controlled and maintained by an organization (3.1)and the medium on which it is containedProcessSet of interrelated or interacting activities which transforms inputs into outputsProcedureSpecified way to carry out an activity or a process (3.25)PerformanceMeasurable resultPerformance (3.25) related to the effectiveness (3.13) of the prevention of injuryOH&S Performance and ill health (3.18) to workers (3.3) and the provision of safe andhealthy workplace(s) (3.6)Outsource (Verb)Make an arrangement where an external organization (3.1) performs part of anorganization’s function or process (3.25)IncidentOccurrence(s) arising out of or in the course of work that could or does resultin injury and ill health (3.18)10 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 11 of 55Integrated Management System Manual3.6 AMENDMENT OF MANUALAny amendment to this Integrated Manual shall be reviewed by the ManagementRepresentative and approved by the General Manager as per control of documentinformation procedure. The revision, updating and distribution will be the responsibility ofthe Management Representative. In case of minor changes, requiring amendment of one orseveral pages of the IMS Manual, only such page or pages shall be revised. In such cases therevision number of the relevant page(s) will be incremented, printed, inserted and the issueindicator will remain unchanged. The type of amendment will be denoted on the History ofRevision List. In case of the change to the IMS Manual require amendment of a severalnumbers of pages, or after a significant number of minor changes, the document will bereissued. In this case the issue indicator will be incremented, and the revision number shallbe re-set to zero.11 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 12 of 55Integrated Management System ManualSECTION 1Clause 4ISO 9001:2015ISO 14001:2015ISO 45001: 201612 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 13 of 55Integrated Management System Manual4.0CONTEXT OF THE ORGANIZATION (QMS 4.0, EMS 4.0, OHSMS 4.0)Five Stars Management & Quality Consultant determined the internal and external issues which haveability to effect on achieving its intended results of its Integrated Management System.Five Stars Management & Quality Consultant conducted a detailed analysis by considering the externaland internal issues and maintained. Five Stars Management & Quality Consultant is planned toperiodically review this data during the management review meeting.Five Stars Management & Quality Consultant considered the positive and negative issues, which rosefrom external or internal origin while understanding the context. The main sources of issues fromexternal origin are already identified by Five Stars Management & Quality Consultant and are fromlegal, technological, competitive, market, cultural, social and economic environments, whetherinternational, national, regional or local.The internal issues which identified are related to values, culture, knowledge, structure andperformance of the organization.4.1UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT (QMS 4.1,EMS 4.1, OHSMS 4.1)Organization has determined external and internal issues that are relevant to its purpose andits strategic direction and that affect its ability to achieve the intended results(s) of its QHSEmanagement system.The Organization has established system to monitor and review information about theseexternal and internal issues.4.2UNDERSTANDING THE NEEDS AND EXPIATIONS OF INTERESTEDPARTIES (QMS 4.2, EMS 4.2, OHSMS 4.2)Organization has determined the needs and potential effect which may affect to the consistentperformance in terms of products and services, and meeting the applicable statutory andregulatory requirements, the organization has determined;a) The interested parties in addition to its workers, that is relevant to the QHSEmanagement system.b) The requirements of these interested parties that are relevant to the QHSEmanagement system and Which of these needs and expectations become itscompliance obligations and legal requirements?Organization will monitor and review the information about these interested parties andother relevant requirements.13 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date:01-11-2017Doc No:FSMQC/IMS/01Page 14 of 55Integrated Management System Manual4.3

Issue #: 01Issue Date:01-11-2017Doc No:FSMQC/IMS/01Page 15 of 55Integrated Management System Manual4.4

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 16 of 55Integrated Management System Manual4.5Report ofIncidentReceivedIs It ForHSE?Step 1.1Is it an incident ofspecial interest, apotential Majorincident or a fatality?Step 1.2Register In Incident LogStep 1.1Check with concern departmentand register thereStep 1-1Take immediate action andprepare incident reportForward details toappropriate personfor decision aboutwhether toinvestigateStep 1.6Discuss regardingincident with HSEteam members, firstaider, fire fighter andothers if its requiredto investigate then gotoStep 1.2Notify HS representative whothen notify others Steps1.2, 1.3Step 1.2If a fatal or serious incident, considerand implement immediate response,contacting other enforcingauthorities/emergency services asnecessaryStep 1.5HSE Management SystemConfidential: Not to be copied, altered or reproduced without the approval of the MRif a potential Major Incident – go toMajor Incident ResponseArrangementsStep 1.4Follow up and preparedFull incident report withevidence and record acommunicate to allStep 1.716 P a g e

Issue #: 01Issue Date:01-11-20174.6Doc No:FSMQC/IMS/01Page 17 of 55Integrated Management System Manual

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 18 of 55Integrated Management System Manual4.6DETERMINING THE SCOPE OF QUALITY, ENVIRONMENTAL, HEALTH ANDSAFETY MANAGEMENT SYSTEM (QMS 4.3, EMS 4.3, OHSMS 4.3)The organizations have determined the boundaries and applicability of the QHSEMS and establish thescope taking in consideration the following:a)The external and internal issues.b)The requirement related to interested parties.c)The products and services of the organization.d)The work-related activities performed.e)The compliance obligations.f)Its organizational units, functions and physical boundaries.g)Its activities products and services.h)Its authority and ability to exercise control and influence.The organization has applied all the requirement of this QHSEMS where applicable within thedetermined scope and includes activities, products & services within the organization’s control orinfluence that can impact the organization’s OH&S Performance.The scope of the organization’s business and its QHSEMS has determined and maintain as documentedinformation / business profile. In the scope all products and services are covered and as per QHSEMSif any justification for requirement which is not applicable to the scope is mentioned. This is alsofocused for the conformity of this international standard that if any requirement which is notapplicable to the scope must not affect the organization’s ability or responsibility to ensure theconformity of its products and services and the enhancement of customer satisfaction.4.7QUALITY ENVIRONMENTAL, HEALTH AND SAFETY MANAGEMENT SYSTEMAND ITS PROCESS (QMS 4.4, EMS 4.4, OHSMS 4.4)The organization has established, implemented, maintained and continually improve the QHSEmanagement system, including all the processes needed interaction accordance with the requirementof this international standard in order to achieve the intended outcomes, including enhancingenvironmental performance.The organization has determined the all processes needed for the QHSE management system and theirapplication throughout the organization, and has:a)Defined the inputs required and the outputs expected from these processes.b)Defined the sequence and interaction of these processes.c)Defined and apply the criteria and methods (including monitoring, measurements and relatedperformance indicators) needed to ensure the effective operation and control of theseprocesses.d)Defined the resources needed for these processes and ensure their availability.18 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 19 of 55Integrated Management System Manuale)Assigned the responsibilities and authorities for these processes.f)Addressed the risk and opportunities.g)Evaluated these processes and implemented any changes needed to ensure that theseprocesses achieve their intended results;h)Improved the processes and the QHSE management system.To extent necessary; the organization has:1. Maintained documented information to support the operation of its processes.2. Retained documented information to have confidence that the processes are beingcarried out as planned.19 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 20 of 55Integrated Management System ManualSECTION 2Clause 5ISO 9001:2015,ISO 14001:2015ISO 45001: 201620 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 21 of 55Integrated Management System Manual5.0LEADERSHIP (QMS 5.0, EMS 5.0, OHSMS 5.0)5.1LEADERSHIP AND COMMITMENT5.1.1 GENERALTop management has demonstrated leadership and commitment with respect to the QHSEManagement systems by;a) Taking overall responsibility and accountability for the protection of worker’s work-relatedhealth and safety;b) Taking accountability for the effectiveness of the QHSE Management system.c) Ensuring that the Quality, Environment and Health & Safety Policy and objectives areestablished for the QHSE Management system and are compatible with the context andstrategic direction of the organization;d) Ensuring the integration of the QHSEMS requirements into the organization’s businessprocesses;e) Promoting the use of the process approach and risk-based thinking;f) Ensuring that the resources needed to establish, implement, maintain and improve QHSEMSare available;g) Ensuring active participation of workers, and where they exist, workers; representatives, usingconsultation and the identification and removal of obstacles or barriers to participation;h) Communicating the importance of effective QHSEMS and of conforming to QHSEMSrequirements;i) Ensuring that the QHSEMS achieves its intended results;j) Engaging, directing and supporting persons to contribute to the effectiveness of the QHSEMS;k) Ensuring and Promoting continual improvement of the QHSMS to improve performance bysystematically identifying and taking actions to address nonconformities, opportunities, andwork related hazards and risks, including system deficiencies;l) Supporting other relevant management roles to demonstrate their leadership as it applies totheir areas of responsibility.m) Developing, leading and promoting a culture in the organization that supports the QHSEmanagement system.5.1.2CUSTOMER FOCUS (QMS 5.1.2)Top management has demonstrated leadership and commitment with respect to customer focusby ensuring that:a) Customer and applicable statutory and regulatory requirements are determined, understoodand consistently met;b) The risks and opportunities that can affect conformity of products and services and the abilityto enhance customer satisfaction are determined and addressed;c) The focus on enhancing customer satisfaction is maintained.5.2QUALITY, ENVIRONMENT, HEALTH & SAFETY POLICY (QMS 5.2, EMS5.2, OHSMS 5.2)21 P a g eConfidential: Not to be copied, altered or reproduced without the approval of the MR

Issue #: 01Issue Date: 01-06-2017Doc No: KSB/IMS/01Page 22 of 55Integrated Management System Manual5.2.1 ESTABLISHING THE QUALITY, ENVIRONMENT, HEALTH & SAFETY POLICY(QHSE)Top management has established, implement and maintained a QHSE policy within the defined scopeof QHSEMS. They are also in consultation with workers at all levels of the organization. This policy;a) Is appropriate to the purpose and context of the organization and supports its strategic direction;Including nature, scale and environmental impacts of its activities, products and services;b) Includes a commitment to p

ISO 9001:2015 ISO 14001:2015 ISO 45001: 2016 Management Representative General Manager Issued & Prepared By Reviewed & Approved By This Integrated Management System Manual is Issued and Controlled by Management Representative (MR). This is a controlled do