To: All Toyota Dealer Principals, Service Managers, Parts .

3y ago
52 Views
2 Downloads
418.11 KB
16 Pages
Last View : 2d ago
Last Download : 2m ago
Upload by : Esmeralda Toy
Transcription

To:All Toyota Dealer Principals, Service Managers, Parts ManagersSubject:Safety Recall – 90L Phase 112006 Through Certain 2010 Model Year RAV4 VehiclesPotential Floor Mat Interference with Accelerator PedalAs previously announced, on Thursday, February 24, 2011, Toyota filed an amendment to the DefectInformation Report (DIR) which was filed in October, 2009, with the National Highway Traffic SafetyAdministration (NHTSA). The amendment will add 2003 through certain 2009 model year 4 Runner vehicles,and 2006 through 2010 model year RAV4 vehicles, as well as one Lexus model.CTS Cutting Template(Color: Orange)Denso Cutting Template(Color: Yellow)CTS & Denso Shape Gauge(Color: Yellow)Toyota is now launching Phase 11 of Safety Recall 90L on 2006 though certain 2010 RAV4 vehicles forpotential floor mat interference with the accelerator pedal.BackgroundThe defect is the potential for an unsecured or incompatible driver’s floor mat to interfere with the acceleratorpedal and cause it to get stuck in the wide open position. A stuck open accelerator pedal may result in veryhigh vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury ordeath. Toyota has determined that this defect does not exist in vehicles in which the driver’s side floormat is compatible with the vehicle and properly secured.90L – Potential Floor Mat Interference with Accelerator Pedal (Remedy Launch Date)Safety Recall No.PhaseModelDealer12007 – 2010 Camry/Camry HV (Denso)02/02/201022007 – 2010 Camry (CTS)02/04/201032005 – 2010 Avalon02/23/201042008 – 2010 Highlander HV03/22/201052004 – 2009 Prius04/12/20102008 – 2010 Highlander (Non-Hybrid),04/16/201062007 – 2010 Tundra90L2009 – 2010 Corolla,706/08/20102009 – 2010 Matrix82007 – 2010 Camry (Sport Pedal)07/02/20102005 – 2010 Tacoma,907/16/20102009 – 2010 Venza102003 – 2009 4Runner02/24/2011112006 – 2010 Rav4Early April 2011Owner Letter /2010Highlander – 04/30/2010Tundra – 05/05/201006/21/20107/16/2010Late July 2010Early April, 2011Mid-April 2011

Safety Recall 90L (Phase 11) - D - Page 2Safety Recall Remedy for RAV4 VehiclesTo make it less likely that an unsecured or incompatible driver’s floor mat can interfere with the acceleratorpedal, dealerships are requested to do the following:Rav4 Modify the rigid plastic accelerator pedal (floor surface modification is not necessary on RAV4 vehicles). If the vehicle is equipped with a set of optional genuine Toyota All Weather Floor Mats (AWFM), it must beinspected to determine if the AWFM set is of an older design. If it is, the older design AWFMs for thedriver and the front seat passenger positions will be replaced with newly designed mats. Before the vehicle is returned to the customer, inspect the front carpet and floor mat and clean them asappropriate.The following vital information is provided to inform you and your staff of the dealer and owner notificationphase of the Safety Recall and your degree of involvement.1.Owner Notification Letter Mailing DateThe owner notification will commence in mid- April 2011.If your dealership is contacted by an owner of a RAV4 vehicle who has not yet received a notification,dealers are reminded that owners do not need the owner letter to have this important Safety Recallremedy performed. Please verify eligibility by confirming through Dealer Daily/TIS prior toperforming the remedy. Dealers should perform the remedy as outlined in the Technical Instructionslocated on TIS.2.Tools, Equipment and MaterialsIn a shipment scheduled to arrive in mid April 2011, your dealership was sent a Toyota RAV4accelerator pedal template and gauge. When received, the package displayed a fluorescent (green,orange, yellow or pink) label like the sample seen below for easy identification.Your dealership will also need to utilize the required orbital sander and reciprocating saw provided inearly February 2010. Additional required tools and equipment are listed in the Technical Instructionsfound on TIS.3.Repair ProceduresRefer to TIS for the appropriate Technical Instructions. Please verify all applicable Safety Recallsand campaigns have been performed prior to returning the vehicle to the customer.

Safety Recall 90L (Phase 11) - D - Page 34.Number and Identification of Vehicles Covered by Phase 11There are approximately 760,000 RAV4 (2006 through certain 2010 model year) covered in Phase 11of this Safety BD34VBD35VBK31VBK32VBK33VSerial Range5000052 - 50512266000010 - 60226065000029 - 50512226000002 - 60226075000007- 50512646000046 - 60225965000058 - 50511645000031 - 50512485000008 - 50126906000001 - 60100025000003 - 50126866000003 - 60100065000022 - 50126926000008 - 60099925000002 - 50126735000010 - 50126945000027 - 50325866000026 - 60207835000006 - 50325346000002 - 60207985000019 - 50325876000005 - 60208425000025 - 50325076000001 - 60000015000005 - 50325735000007 - 50058696000007 - 60031295000001 - 50056886000002 - 60031315000011 - 50056906000008 - 60031325000004 - 50056816000003 - 60000045000060 - 50056845051303 - 51242546022623 – 60547285051315 - 51242856022613 - 60547375051301 - 51243086022615 - 60547365052182 - 51240685051278 - 51242785012706 - 50407416010008 - 60280745012016 - 50407436010025 - 60280665012697 - 50407476010022 - ZD32VZD33VZD34VZD35VZK31VZK32VZK33VSerial Range5012752 - 50407425012701 - 50406985031315 - 50779366020846 - 60529705031131 - 50779846019942 - 60529845032593 - 50780256020843 - 60529935032641 - 50778585032630 - 50779975005691 - 50161366002895 - 60100165005392 - 50161236003133 - 60100135005699 - 50161376003135 - 60100175005692 - 50161225005728 - 50160215122515 - 52159126054747 - 60897305124567 - 52158956054743 - 60897185124318 - 52159286054075 - 60897295124315 - 52156835124310 - 52159065040755 - 50714756028076 - 60500785039902 - 50714626028075 - 60500825040768 - 50407476010022 - 60500665040763 - 50714355040804 - 50714795078027 - 50779366052994 - 60810565078035 - 51170866053001 - 60810485076662 - 51171466052995 - 60810845078041 - 51170375078033 - 51171445015779 - 50240476010018 - 60160585016141 - 50240486010023 - 60160555016138 - 50240376010021 - 6016053

Safety Recall 90L (Phase 11) - D - Page 4(Number and Identification of Vehicles Covered by Phase 11 Continued. . .)ModelWMIYearVIN RangeVDSRangeModelWMIYear5000104 - 5017181BF31VBF32VBF33V2009BF31VW001119 - W0241196000003 - 6000003BF32VW001207 - W024120D000148 - D021298BF33VW001117 - W0241175000105 - 5017187BF34VW003775 - W0216816000000 - 6000000BF35VW001421 - W024111D000170 - D021282BK31VW001143 - W0137745000109 - 5017205BK32VW001142 - W0136936000004 - 6000004BK33VW001162 - W013773D000124 - D021303BK34VW001688 - W0107625000106 - 5011765BK35VW002139 - W013749BF35V5000103 - 5017199ZF31VW001050 - W0168805070458 - 5084189ZF32VW001048 - W016874BK31V6041373 - 6041905ZF33VW001049 - W016918D000125 - D010236ZF34VW003810 - W012950RAV42T320095057953 - 5084187ZF35VW001625 - W0169166049697 - 6049713ZK31VW001081 - W003645D000150 - D010128ZK32VW001149 - W0036425057681 - 5084128ZK33VW001076 - W003644D000101 - D010235ZK34VW001670 - W002621BK34V5071496 - 5084167ZK35VW001965 - W003631BK35V5071507 - 5084172BK33VJTMRangeBF34VBK32VRAV4VIN RangeVDS5000103 - 5014236ZF31V6000000 - 6000002D000102 - D0155035000110 - 5014237ZF32V6000001 - 6000004D000101 - D0155075000105 - 5014242ZF33V6000003 - 6000007D000109 - D015511ZF34V5000120 - 5014170ZF35V5000104 - 5014232ZK31V5023836 - 5026109D000103 - D0031765023823 - 5026102ZK32V6015916 - 6015951D000112 - D0031745024054 - 5026039ZK33V6015898 - 6015967D000101 - D003135ZK34V5024061 - 5026106ZK35V5024071 - 5025801NOTE: Check Dealer Daily/TIS to confirm the VIN isinvolved in this Safety Recall. This will verify thevehicle is covered and has not already beencompleted prior to dealer shipment or by anotherdealer. Warranty will not reimburse dealers for repairsconducted on vehicles that are not covered orwere previously completed. For 2010 Model Year RAV4 VIN Break Down,refer to the proceeding page.

Safety Recall 90L (Phase 11) - D - Page 5(Number and Identification of Vehicles Covered by Phase 11 Continued. . .)ModelWMIYearVIN RangeVDSBF4DVBK4DVDF4DVYearVIN RangeVDSRange5017206 - 5037249BF4DVW022899 - W082387D021304 - D039942BK4DVW013775 - W0368815084190 - 5098459DF4DVW024130 - W082385D010244 - D017766DK4DVW013776 - W0369005017212 - 5037209EF4DVW024745 - W069582D021305 - D039591EK4DVW014634 - W0367005084192 - 5098458JF4DVW024129 - W082307JK4DVW013811 - W036888EF4DV5021182 - 5033749KF4DVW016950 - W052601EK4DV5084606 - 5096973KK4DVW003824 - W008864JF4DV5017209 - 5037237RF4DVW022777 - W082383JK4DV5084196 - 5098439RK4DVW013813 - W036821KF4DV5014245 - 5032167WF4DVW016936 - W052514KK4DV5026161 - 5027285WK4DVW003659 - W0088635017208 - 5037242XF4DVW018112 - W052094D021309 - D039590XK4DVW003701 - W006779RF4DVJTMWMID010237 - W016920 - W052604YK4DVW003435 - W0088605014246 - 5032119ZF4DVW016923 - W052607D015514 - D028128ZK4DVW003652 - W0088615026116 - 5027361D003177 - D004794XK4DV5026233 - 5027247ZF4DVZK4DV20105084203 - 50984575016939 - 5031934YK4DV2T3D010242 - D017704XF4DVYF4DVRAV45013774 - 5032161D015517 - D0294405026113 - 5027372D003141 - D0047965014243 - 5032169D015512 - D0294695026110 - 5027371D003182 - D004788NOTE: Check Dealer Daily/TIS to confirm the VIN isinvolved in this Safety Recall. This will verify thevehicle is covered and has not already beencompleted prior to dealer shipment or by anotherdealer. Warranty will not reimburse dealers for repairsconducted on vehicles that are not covered orwere previously completed. For 2009 Model Year RAV4 VIN Break Down,refer to the previous page.

Safety Recall 90L (Phase 11) - D - Page 65.Parts OrderingTo support customers that have Genuine Toyota RAV4 All Weather Floor Mats, Toyota will bereplacing the customer's existing driver and passenger side front floor mats using the 2-piece mat setbelow. These accessory part numbers are currently not on Manual Allocation and do not have DealerMaximum Order Quantity limits:All Weather Floor Mat (AWFM) ReplacementMakePart NumberDescriptionRAV4PT908-4200W-20 2 pc. AWFM SetColorBlack*AWFMs replaced under this Safety Recall will be placed on Warranty Parts Recovery. To assure the AWFMs are rendered unusable, they should be cut prior to return. Floor mats that are not returned will result in the claim being debited. If a customer has disposed of their older design Toyota genuine AWFM, he/she may receive thereplacement AWFMs for the driver and front passenger seating positions upon proof-of-purchaseof the original set. Please return a copy of the proof-of-purchase stapled to the repair order in anenvelope in lieu of the actual AWFM for warranty parts recovery.IMPORTANT PARTS ORDERING REMINDEREffective March 1, 2009, Safety Recall, Service Campaign (SSC/LSC) and Customer SupportProgram (CSP) parts do not earn Parts Return Credit Accrual and are not returnable under themonthly Return Program.It is recommended that you order these parts based on appointments or immediate customerneeds using a "Sell One-Buy One" ordering pattern. Please refer to PANT Bulletin 09-12 foradditional details.In the event the grommet area requires repair, a new repair part is available. Please refer to TSB0397-09 for additional information on grommet repair.Part No.58297-50020Part NameRetainer, Floor ClampQty/UnitDepending Upon NeedAny questions, request or concerns regarding the parameters established above should be directed toyour regional representative.

Safety Recall 90L (Phase 11) - D - Page 76.Warranty Processor InstructionsPlease note the following for this Safety Recall:Verify Vehicle Eligibility1. Check the VIN range.2. Check the TIS Vehicle InquirySystem.Not InvolvedNo further action required.InvolvedModify the accelerator pedal.Inspect the floor mat.Campaign completed, returnthe vehicle to the customer.NOTE: You may remove the semipermanently installed plastic strapsfor the carpeted floor mat once therepair is completedOperation codes for this Safety Recall:SafetyRecall #Op. CodeDescription1. Accelerator Pedal Modification2. Replacement of the All Weather Floor Mat1923B13. Inspect the front carpet and floor mat and clean them as90Lappropriate.RAV41. Accelerator Pedal Modification1923B22. Inspect the front carpet and floor mat and clean them asappropriate. Flat Rate Hour0.9 hr/vehicle0.9 hr/vehicleThe above flat rate time includes 0.1 hour for administrative cost per unit.Additional materials used for the remedy on each vehicle (replacement saw blades (amortizedover several repairs), replacement sanding disks (amortized over several repairs), etc.) can beclaimed as a sublet type “ZZ” at a rate of 1.00 per vehicle.AWFM’s replaced under this Safety Recall will be placed on Warranty Parts Recovery.The above flat rate time includes the necessary time to repair the floor carpet grommets on an asneeded basis. Please refer to TSB 0397-09. If necessary, please provide replacement floor matclips to the customer.*If the RAV4 vehicle is equipped with an accessory accelerator pedal cover, the cost of theaccessories accelerator pedal will be reimbursed under the sublet cost column. Utilize sublet type“PC” at a maximum of 80.00 per vehicle.

Safety Recall 90L (Phase 11) – D – Page 87.Customer HandlingPlease consider this Safety Recall a great opportunity to focus on assuring customers that their safetyremains Toyota’s highest priority. Customers who receive the owner letter may contact yourdealership with questions regarding the letter and/or Safety Recall remedy. Please ensure that allcustomer contact personnel are aware of this Safety Recall and know how to accurately answercustomer’s questions or how to direct the customer to someone that can. Please welcome them toyour dealership and answer any questions that they may have. A Q&A is provided to assure aconsistent message is communicated. In addition, please: Encourage owners of 2006 through certain 2010 model year RAV4 vehicles who have not yetreceived the Safety Recall remedy letter to take out any removable driver’s floor mat and NOTreplace it with any other floor mat until the safety recall (campaign) remedy has been completed onthe vehicle. If a customer chooses not to remove the floor mat currently installed in his/her vehicle, they mustmake sure the floor mats are compatible for their model and model year. Also, they need to besure they are properly secured using the appropriate retention device (clips). Driver’s floor matsshould never be stacked. Consumers should never place any floor mat (aftermarket or not) on topof another driver’s floor mat. Mats should also not be flipped over with the bottom-side up.Information on proper floor mat installation can be found in the January 2010 Sales Hot Sheet andon http://www.toyota.com/floormats. Assist any customer who asks to verify correct floor mat application and secure installation. It is important that your dealership perform all applicable Safety Recalls, SSC and LSC remediesin a single service visit and correctly submit the associated warranty claims. Customers with additional questions or concerns are asked to please contact the Toyota CustomerExperience Center (1-888-270-9371). Although Toyota is making every effort to replace the Toyota Genuine All Weather Floor Mats(AWFMs) with newly designed ones in the vehicles covered by the 90L Safety Recall, somecustomers may decide to retain their original Toyota AWFMs. In these cases, we request that thefollowing verbiage be written in the Repair Order and signed by the customer:To Be Signed by Customers Who Decline to Have an All Weather Floor Mat Replaced Under SafetyRecall 90LThe owner of a [MODEL YEAR, MAKE, MODEL], VIN , which is covered bySafety Recall 90L, has declined to have the All-Weather Floor Mat (AWFM) in his or her vehiclereplaced as a part of the Safety Recall remedy. The customer has been advised that the newAWFM will reduce the risk of accelerator pedal entrapment. The customer understands andaccepts this and agrees to not hold [DEALER], Toyota Motor Sales, or any other Toyota companyresponsible in the event that the current AWFM interferes with the accelerator pedal.The customer also understands and accepts that it will be his or her responsibility to advise andinform any other potential driver or future owner of this vehicle that the AWFM has not beenreplaced as part of this recall.Customer’s Name (Printed):Customer’s Signature:Date:

Safety Recall 90L (Phase 11) – D – Page 9(Customer Handling Continued. . . )What if a customer does not want Safety Recall 90L performed?Although Toyota is making every effort to quickly remedy all vehicles covered by Safety Recall 90L, inrare cases customers may decline the remedy. In these cases, we request you work with thecustomer following these steps:1. Determine why the customer has declined the Safety Recall 90L remedy. Utilize the Safety Recall90L Q&A and ASM Job Aid to educate the customer on the remedy as necessary.2. Remind the customer (as stated in the Owner’s Letter) that if they are not satisfied with themodification of the accelerator pedal after it is completed, a replacement accelerator pedal will beoffered.3. Immediately contact your Field Technical Specialist (FTS) for further instructions.Service Department:Since some customers may have misconceptions in relation to this Safety Recall. Two key elements ofcustomer satisfaction and retention are to ensure you have time during the reception and write-upprocess to accurately address all of the customer’s questions and concerns. Next, and mostimportant, is a quality service delivery.Make sure your delivery process includes: Assemble the paperwork and store it in a location that is easy to access The customer keys are organized and stored in a secure location Staffing allows you to have extra time to review the details of the remedy Review the work completed Review any approved customer pay maintenance or repair work performed outside the scope ofthe recall Review the “Customer Health Check” that was performed on their vehicle Review any multipoint inspection that was performed with the customer’s approval Offer to set the next appointment for scheduled maintenance for customer Request the customer’s vehicle to be staged for delivery Provide the keys to the customer and thank them for their businessPlease review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Safety Recall.Thank you for your cooperation.TOYOTA MOTOR SALES, U.S.A., INC.

APPENDIXPROCEDURE SUMMARY CHARTCleanCarpetasNeededBOSColorCarpetReshapeShape GageRubberStopperColorTibia PadPedal tsPedal**Replace the factory installed metallic accelerator sports pedalfoot pad with a newly designed wYellowCorolla &MatrixHighlanderRAV4* Some supplemental templates may not have the stamping.** Factory Installed Metallic Sports Pedal – Safety Recall 90L Phase‡†Part number is specific to Corolla & Matrix.Non-Hybrid Camry Vehicles ONLY.

2006 Through Certain 2010 Model Year RAV4 VehiclesPotential Floor Mat Interference with Accelerator PedalSafety Recall CampaignPlease make an appointment with your local Toyota Dealer to have this important remedy completed.[VIN]Dear Toyota Owner:This notice is being se

8 2007 – 2010 Camry (Sport Pedal) 07/02/2010 7/16/2010 9 2005 – 2010 Tacoma, 2009 – 2010 Venza 07/16/2010 Late July 2010 10 2003 – 2009 4Runner 02/24/2011 Early April, 2011 11 2006 – 2010 Rav4 Early April 2011 Mid-April 2011

Related Documents:

Toyota Toyota Avalon PC 55% 15% J US US US J Toyota Toyota Camry PC 55% 20% J US J US J US Toyota Toyota Highlander MPV 55% 15% J US US US J Toyota Toyota Sequoia MPV 55% 20% J US US J Toyota Toyota Tacoma Truck 55% 20% J US MX US J US TH Ford Motor Company Lincoln Navigator MPV 50% US US US

Buffalo Wild Wings Burger King Chick-Fil-A Chipotle Mexican Grill Dairy Queen . Acura Dealer ARCO Gas Stations Autozone Chevrolet Dealer Dodge Dealer Fiat Dealer Ford Dealer Hertz Rent A Car Honda Dealer Hyundai Dealer Infiniti Dealer Jaguar Dealer Jeep Dealer Jiffy Lube Kia Dealer Lands’ End Land Rover Dealer Lexus

Toyota Avensis Verso 2005 - 2010 Toyota Land Cruiser 2001 - 2008 VW Eos 2005 - 2013 Toyota Camry 2002 - 2006 Toyota Land Cruiser 2008 - 2012 VW Golf / GTI 2005 - 2013 Toyota Celica 2000 - 2005 Toyota Prado 2011 - 2013 VW Golf / GTI 2014 - 2016 Toyota Corolla 2003 - 2009 Toyota Prius C 2012 - 2014 VW Jetta 2005 - 2015 Toyota Corolla 2009 - 2012 .

Beck Toyota Indianapolis, IN Cronin Toyota of Richmond Richmond, IN Andy Mohr Toyota Avon, IN O’Brien Toyota Indianapolis, IN Tom Wood Toyota Whitestown, IN Kokomo Toyota Kokomo, IN Carver Toyota Taylorsville, IN Toyota of Muncie Muncie, IN Royal South Toyota Bloomington, IN O cial Vehicle of the Indianapolis Indians S:5" S:8" T:5.5"

Toyota Collision Repair & Refinish Training Toyota Certified Collision Centers Toyota Genuine Parts Toyota Technical Education Network Toyota Wholesale Parts & Certified Collision Department REFER ALL CORRESPONDENCE TO: Collision Pros Toyota Motor North America, Inc. 6565 He

end option, such as: 5 . Toyota Camry . Lease a New Toyota Visit your local Toyota dealer to make any desired repairs Schedule a turn-in appointment with your originating Toyota dealer Return your vehicle at the appointed time Pay any remaining amounts owed under your lease . Purchase Your Current Toyota

TO: ALL TOYOTA DEALER PRINCIPALS, SERVICE MANAGERS, PARTS MANAGERS SUBJECT: SPECIAL SERVICE CAMPAIGN (SSC) – 10F (2000 - 2001 MY ECHO AND AVALON TETHER ANCHOR UPGRADE) Toyota will initiate a Special Service Campaign (SSC) to upgrade the child restraint tether an

To: All Toyota Dealer Principals, Service Managers, and Parts Managers Subject: Safety Recall D0H – Remedy Available Certain 2010 Model Year Prius Brake Booster Pump Assembly (Accumulator) As previously announced in June 2013, Toyota