Service Guide - FedEx
ServiceGuidefedex.com/serviceguideJanuary 6, 2020Updated September 28, 2020ServicesRatesTermsIndex
CONTENTSSERVICESRATESTERMSINDEXContentsThis book includes an overview of FedEx services; FedEx Express and FedExGround standard list rates effective January 6, 2020, for U.S., U.S. exportand U.S. import services; FedEx One Rate pricing for FedEx Express U.S.services; FedEx Express Terms and Conditions; the FedEx Ground Tariff; andthe FedEx SameDay City Tariff. This information, along with U.S. retail rates1and the service information at fedex.com/serviceguide, constitutes theFedEx Service Guide. The FedEx Express Terms and Conditions, the FedEx GroundTariff, the FedEx SameDay City Tariff, as applicable, and rates in this book andat fedex.com/serviceguide make up the contract of carriage under which yourshipments are transported, unless modified under a separate agreement.Overview of ServicesStandard List Rate, Surcharge and Fee ChangesHow to Calculate Your RateZone ChartsInternational Express PackageInternational Express FreightCanadaU.S. Express Package RatesZones 2–8To Alaska and HawaiiFrom Alaska and HawaiiWithin HawaiiMultiweightFedEx SameDay and FedEx SameDay FreightFedEx SameDay City RatesFedEx One RateU.S. Express Freight RatesInternational Express Package RatesU.S. ExportMultiweight, U.S. ExportU.S. ImportMultiweight, U.S. ImportFedEx International Next Flight, U.S. ExportFedEx International Next Flight, U.S. ImportInternational Express Freight RatesU.S. ExportU.S. ImportFedEx International Premium Zones and RatesFedEx Ground and FedEx Home Delivery RatesZones 2–8Alaska and HawaiiCanadaFees and Other Shipping InformationTermsFedEx Express Terms and ConditionsFedEx Ground TariffFedEx SameDay City 95–202For FedEx Retail Rates, go to fedex.com/ratefinder and select the Rate Tools tab.fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXU.S. Package ShippingDetails at fedex.com/uspackagesSAME-DAY DELIVERYFedEx SameDay FedEx SameDay CityDoor-to-door delivery in just hoursCross-city, door-to-door delivery in just hours betweenselect ZIP codesAvailable 365 days a year throughout all 50 statesGo to fedexsameday.com or call 1.800.399.5999 torequest pickupGovernment-issued photo ID required at pickup for allFedEx SameDay servicesAvailable within select U.S. metro areasRequest our contract-only FedEx SameDay City Routeservice for shipments that follow a regularly scheduledroute with multiple stopsFor more information, go to fedex.com/uspackagesand select Same-Day Delivery, then FedEx SameDay CityGo to fedex.com/samedaycity or call 1.800.399.5999to see if we serve your city and to request pickupEXPLORE FEDEXPACKAGING.See p. 16 for the packagingoptions we offer for your FedExExpress U.S. and internationalpackage shipments. For allFedEx Express packaging,contents should be compatiblewith the container and packedsecurely. Contents that distortthe shape or size of the packagemay impact rating.NEXT-BUSINESS-DAY DELIVERYFedEx First Overnight Delivery first thing the nextbusiness-day morning by 8, 8:30,9 or 9:30 a.m. to most areas andby 10 a.m., 11 a.m. or 2 p.m. toextended areasAvailable to most ZIP codes in theU.S.Saturday pickup and deliveryavailable for an additional charge.Go to fedex.com and selectShipping Rates & Delivery Timesfrom the Shipping tab to confirmwhether Saturday service isavailable for your locationFedEx PriorityOvernight FedEx StandardOvernight Next-business-day delivery by10:30 a.m. to most businesses andby noon, 4:30 p.m. or 5 p.m. toresidences and some rural areasDelivery the next business dayin the afternoon by 4:30 p.m. (by 8p.m. to residences)Available to most ZIP codes in theU.S. (Hawaii outbound only)Delivery in 2 business days forcertain shipments to and fromAlaska and HawaiiSaturday pickup available for anadditional chargeAvailable to all ZIP codes in the U.S.Saturday pickup and deliveryavailable for an additional charge2FULFILL ONLINEORDERS FAST.Most online orders are placedlate in the day. With FedExExtra Hours, you can offercustomers in your local areanext-day delivery for theirorders to gain a competitiveedge. We provide a late pickupat qualified locations combinedwith next-day FedEx Express local delivery. See p. 12.fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXU.S. Package ShippingDetails at fedex.com/uspackages2- OR 3-BUSINESS-DAY DELIVERYFedEx 2Day A.M.FedEx 2Day FedEx Express Saver Second-business-day delivery by10:30 a.m. to businesses and bynoon to residences and rural areasSecond-business-day delivery by4:30 p.m. to most areas (by 8 p.m.to residences)Third-business-day delivery by4:30 p.m. to most areas (by 8 p.m.to residences)Available to most ZIP codes in theU.S. (Hawaii outbound only)Delivery in 3 business days forcertain shipments to Alaskaand HawaiiAvailable to most ZIP codes in thecontiguous U.S.; not available inAlaska and HawaiiAvailable to most ZIP codes in theU.S. except intra-HawaiiCHOOSE HOW FASTYOUR SHIPMENTNEEDS TO GETTHERE.Count on us for the deliveryand on-time reliability you need.Most of the FedEx Express and FedEx Ground services onpp. 2–10 are backed by a moneyback guarantee.2BUSINESS DELIVERY VIA GROUNDFedEx Ground Day-definite delivery in 1–5 business days (3–7 business days to andfrom Alaska and Hawaii) based on distance to destinationDelivery by end of business dayREACH MANYCUSTOMERS 7 DAYSA WEEK WITH FEDEXHOME DELIVERY .Available to every business address in all 50 states (inbound-only servicefor certain remote locations in Alaska and Hawaii)FedEx Ground Multiweight rating can help you save money onmultiple-piece shipments weighing 200 lbs. or more. Ask your FedExaccount executive if you qualifyRESIDENTIAL DELIVERY VIA GROUNDFedEx Home Delivery FedEx SmartPost Day-definite residential delivery in 1–5 business days(3–7 business days to and from Alaska and Hawaii)based on distance to destinationFor shipping low-weight packages to residences;P.O. boxes; and APO, FPO and DPO destinationsDelivery by end of dayAvailable to every U.S. residential address Mon.–Fri.,and to most on Sat. and Sun.1Packages up to 150 lbs.Options for appointment and evening deliveryrequirements1For more information, go to fedex.com/homedeliveryCustomers shop online 24/7and expect fast delivery. Youcan meet those expectationsand earn customer loyalty byproviding delivery to theirhomes throughout the week— including most residences onSaturdays and Sundays.1It’s available within the U.S.for packages up to 150 lbs.Delivery typically in 2–7 business days based ondistance to destination (longer time-in-transit outsidethe contiguous 48 states)We route packages to a FedEx Ground or U.S. PostOffice facility for final deliveryPackages up to 70 lbs.Contract-only service; contact your FedEx accountexecutive for more informationS tandard Saturday and Sunday delivery and FedEx Home Delivery convenient delivery options are not available to all areas. Saturday and Sunday delivery are availablefor packages with a scheduled transit time of 1, 2 or 3 business days. For more information on transit times, go to fedex.com and select Shipping Rates & Delivery Timesfrom the Shipping tab, or contact your FedEx account executive.2 See the FedEx Express Terms and Conditions and FedEx Ground Tariff for details. The FedEx Money-Back Guarantee does not apply to FedEx SmartPost shipments.Post Office is a trademark of the U.S. Postal Service (USPS).13fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXAlaska and Hawaii ShippingDetails at HI-shipping-informationALASKATo obtain offshore rate quotes, email InternationalRateQuotes@fedex.com or call 1.800.351.5187, option 4.Zone pricingExceptionsRefer to the following pages:Delivery times are extended by 2–5 days (based onlocation), packages are delivered by a third-partycarrier, tracking information might be delayed,shipments of alcohol are prohibited and pickup/outbound service is not available to the Alaska ZIPcodes found at ces/DAS ContiguousExtended Alaska Hawaii 2020.pdfU.S. Express Package Rates To Alaska: pp. 51–53 From Alaska: pp. 54–55FedEx Ground and FedEx Home Delivery Rates Alaska: pp. 110–112SurchargesDangerous goods/hazardous materialsFor delivery area surcharge information, go to p. 120Get information on Alaska dangerous goods andhazardous materials shipping at HI-shippinginformationGet more information on Alaska-specific surcharges vices/DAS Contiguous Extended AlaskaHawaii 2020.pdfREACH ALASKA ANDHAWAII WITH EASE.Check the Terms section of theService Guide for specific termsand conditions for shipping toand from Alaska and Hawaii.And get more information andresources at HI-shippinginformation.HAWAIITo obtain offshore rate quotes, email InternationalRateQuotes@fedex.com or call 1.800.351.5187, option 4.Zone pricingExceptionsRefer to the following pages:ZIP code 96742: Delivery times are extended by 2–3days, with delivery by a cartage agent; there is anadditional delivery area surcharge; and dangerousgoods shipments are not availableU.S. Express Package Rates To Hawaii: pp. 51–53 From Hawaii: pp. 54–55 Within Hawaii: p. 56FedEx Ground and FedEx Home Delivery RatesHana Highway and Lánai Island: FedEx Ground deliversone day a week; FedEx Express delivers Monday–Friday;delivery area surcharge does not apply Hawaii: pp. 110–112Lánai Island and Moloka’i Island: There is no FedExGround outbound service; outbound shipments mustbe through FedEx ExpressSurchargesDangerous goods/hazardous materialsFor delivery area surcharge information, go to p. 119Get information on Hawaii dangerous goods andhazardous materials shipping at HI-shippinginformationGet more information on Hawaii-specific surcharges vices/DAS Contiguous Extended AlaskaHawaii 2020.pdf4fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXInternational Package ShippingDetails at fedex.com/internationalpackagesFASTEST-POSSIBLE FEDEX DELIVERYFedEx International Next FlightFedEx International First Delivery in just hours, depending on flight availabilityDelivery in 1, 2 or 3 business days to select postalcodes in more than 20 key global marketsTo major cities in more than 220 countries andterritoriesAvailable 24 hours a day, 365 days a yearFor packages up to 2,200 lbs. (more with prior approval)Delivery by 10 a.m. in 1 business day to Canada andby 11 a.m. in 1 business day to Mexico (2 businessdays for nondocument shipments to Mexico)Call 1.800.974.7333 to request pickupInbound delivery to select U.S. ZIP codes by 8, 8:30,9 or 9:30 a.m. to most areasGovernment-issued photo ID required at pickup.The courier will provide a specialized air waybillGo to fedex.com/internationalpackages andselect FedEx International First for more informationDELIVERY IN 1, 2 OR 3 BUSINESS DAYSFedEx International Priority Delivery typically in 1, 2 or 3 business days to more than 220 countriesand territoriesSHIP UP TO 150 LBS.You can ship envelopes andpackages up to 150 lbs. usingmost FedEx Express and FedExGround U.S. and internationalpackage services. Someexceptions apply, so go tofedex.com/packageshipmentsand select a service to confirmweight limitations and packagesize requirements.Reach major cities in Canada and Mexico typically in 1 business dayReach major cities in Europe and Asia by noon typically in 2 business daysU.S.-inbound delivery by 10:30 a.m. to businesses in most areas and bynoon, 4:30 p.m. or 5 p.m. to residences and businesses in some rural areasShip until close of business from Western Europe to major East Coastmarkets in the U.S. for delivery by 4:30 p.m. the next business dayGO ONLINE TOGET QUOTES.See pp. 25–27 for countries and territories served by FedEx InternationalPriority and other FedEx Express international package servicesFor rate and transit time quotes,go to fedex.com and selectShipping Rates & Delivery Timesfrom the Shipping tab. You canalso get a quote using theFedEx Mobile app on yourphone. See p. 19 for moreinformation on FedEx Mobile.FLAT-RATE INTERNATIONAL SHIPPINGFedEx 10kg Box and FedEx 25kg BoxAn easy, economical way to ship internationally. Pay a flat rate (based ondestination) when you ship up to 22 lbs. in the FedEx 10kg Box and up to56 lbs. in the FedEx 25kg BoxDelivery via FedEx International Priority typically in 1, 2 or 3 business daysto more than 220 countries and territoriesOrder these boxes at fedex.com or call 1.800.GoFedEx 1.800.463.3339(say “order shipping supplies”)5fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXInternational Package ShippingDetails at fedex.com/internationalpackagesDELIVERY WITHIN 5 BUSINESS DAYSFedEx International Economy Cost-effective delivery typically in 2–5 business days to more than215 countries and territoriesDelivery in 2 or 3 business days to key markets such as Canada, Mexicoand Puerto RicoU.S.-inbound delivery from more than 90 countries and territoriesGROUND DELIVERY TO CANADASIMPLIFY YOURSUPPLY CHAIN.FedEx International Ground Streamline your global shippingwith our direct-distributionsolutions for internationalpackage and freight shipments.See p. 10 for details.Economical day-definite ground delivery to Canada typically in2–7 business days based on distance to destinationDelivery by end of business dayFedEx Ground Multiweight rating can help you save money onmultiple-piece shipments weighing 150 lbs. or more. Ask your FedExaccount executive if you qualifyCustoms clearance is included through our brokerage-inclusive service(a fee applies). Ask your FedEx account executive how this service cansimplify payment of duties and taxes assessed in CanadaINTERNATIONAL MAIL DELIVERYFedEx International MailService Fully customizable solution for mailing low-value, low-weight itemssuch as apparel, books, brochures, catalogs and CDsFedEx or our designee sorts and stamps each piece, then tenders theshipment to the postal service in the destination country for deliveryDelivery in 4–7 (Premium) or 7–11 (Standard) business days from pickupto hand-off to the destination country postal serviceGo to fedex.com/us/fims for detailsContract-only service; contact your FedEx account executive for moreinformation6fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXU.S. Freight ShippingDetails at fedex.com/usfreightURGENT DELIVERYFedEx SameDay FreightCREATE YOURSHIPMENT.For your most urgent freight shipmentsDelivery in just hours for shipments of 151 lbs. or more composed ofmultiple packages or palletized freightGo to fedex.com and select Shipor call 1.800.332.0807 to ship viaFedEx First Overnight Freight,FedEx 1Day Freight, FedEx 2DayFreight and FedEx 3Day Freight.Available 365 days a year throughout all 50 statesGo to fedexsameday.com or call 1.800.399.5999 to request pickupDELIVERY IN 1, 2 OR 3 BUSINESS DAYSFedEx FirstOvernight FreightFedEx 1Day FreightFedEx 2Day FreightFedEx 3Day FreightNext-business-day morningdelivery for critical palletizedfreightNext-business-day delivery by10:30 a.m. or noon to mostlocationsSecond-business-day delivery bynoon to most locationsThird-business-day delivery by3 p.m. to most locationsDelivery by 9 or 10:30 a.m. to mostprimary service area ZIP codesAvailable throughout all 50 states(Hawaii service is to and from theisland of Oahu only)Available throughout all 50 states(Hawaii service is to and from theisland of Oahu only)Available throughout all statesexcept Alaska and HawaiiAvailable throughout all 50 statesSaturday pickup and deliveryavailable in many major marketsfor an additional chargeAdvance confirmation requiredSaturday pickup and deliveryavailable in many major marketsfor an additional chargeSaturday pickup and deliveryavailable in many major marketsfor an additional chargeSaturday pickup available in manymajor markets for an additionalchargeAdvance confirmation required7fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXU.S. Freight ShippingDetails at fedex.com/usfreightLESS-THAN-TRUCKLOAD (LTL) FREIGHT DELIVERYSIMPLIFY LTLFREIGHT SHIPPING.FedEx Freight (U.S. and international)The FedEx Freight box makestransporting LTL freight shipmentseasy. It helps protect yourshipments and provides youwith a simple, predictableflat rate 3 — and no freightclassification is required.The box is available in twoconvenient sizes for shipmentsweighing less than 1,200 lbs.within the contiguous U.S.Go to fedex.com/freightboxfor more information.Value-added delivery of LTL freight, palletized or nonpalletizedOne streamlined network with two reliable shipping services: ChooseFedEx Freight Priority when speed is critical or FedEx Freight Economywhen you can trade time for savingsA.M. Delivery 1 and Close of Business Delivery options available for anadditional charge when you want delivery by a scheduled timeNo-fee money-back guarantee 2 offered for FedEx Freight Priority shipments(for customers on our standard rate tariff)All-points coverage throughout the contiguous U.S., with extensiveservice to Alaska, Hawaii, Puerto Rico, Canada and MexicoFor more information, go to fedex.com/usfreight or call 1.866.393.4585CRITICAL DEADLINES AND SPECIALTY SHIPMENTSFedEx Custom Critical (U.S. and international)Same-day or next-business-day delivery of your most challengingshipments, from specialty freight to shipments on critical deadlinesSAVE ONMULTIPLE-PIECESHIPMENTS.Services include Surface Expedite solutions throughout North America(no size or weight restrictions) and global air solutions, plus services fordelicate, high-security or temperature-sensitive freightWith our FedEx ExpressMultiweight rating, qualifyingshipments weighing 100 lbs.or more (200 lbs. or more forFedEx Express Saver) arerated on both a per-packageand a total-shipment-weightbasis; you pay the lower rate.International shipments are ratedon a total-shipment-weight basis.Available 365 days a yearFor more information, go to customcritical.fedex.com or call1.800.762.3787USE OF AN ENTIRE AIRCRAFTFedEx ChartersCharter an entire FedEx aircraft for special shipmentsYou choose the origin and destination airports, with airport-to-airportservice available in the U.S. and internationallyFor more information, go to fedex.com/charters or emailchartersales@fedex.comA.M. Delivery is not available to all locations. To check destination eligibility, go to fedex.com/amfreight.All FedEx Freight services are subject to the terms and conditions of the FXF 100 Series Rules Tariff.3Flat rates based on zone pricing. Find rates and zone information at fedex.com/freightbox.128fedex.com 1.800.GoFedEx 1.800.463.3339
CONTENTSSERVICESRATESTERMSINDEXInternational Freight ShippingDetails at fedex.com/internationalfreightDELIVERY IN 1, 2 OR 3 BUSINESS DAYSFedEx International Priority FreightDelivery typically in 1, 2 or 3 business days to more than 130 countriesand territoriesU.S.-inbound delivery by 10:30 a.m. or noon to many locationsPickup and delivery options at your door or the airportAdvance confirmation requiredTo use this service, select Ship at fedex.com or call 1.800.332.0807See p. 29 for countries and territories served by FedEx International PriorityFreight and FedEx International Economy FreightSHIP 151 LBS. ORMORE.DELIVERY IN 5 BUSINESS DAYSFedEx International Economy FreightFedEx Express Freight servicesaccept pallets weighing 151 lbs.or more, most with no limit ontotal shipment weight. Someexceptions apply, and priorapproval may be required. Go tofedex.com/freightshipmentsand sel
1 fedex.com 1.800.GoFedEx 1.800.463.3339 CONTENTS SERVICES RATES TERMS INDEX Contents This book includes an overview of FedEx services; FedEx Express and FedEx Ground standard list rates effective January 6, 2020, for U.S., U.S. export
FedEx International Priority, FedEx International Priority Freight, FedEx International Priority Plus, FedEx International Broker Select, FedEx International Priority DirectDistribution, FedEx International Economy, FedEx International Economy Freight, FedEx International MailService, FedEx 1Day Freight, FedEx
If you generate an inaccurate invoice, FedEx may bill or refund to you the FedEx Service Guide shall be governed by the FedEx Automation Agreement difference according to the FedEx Service Guide, tariff service agreement or and the FedEx Service Guide, in that order. other terms or instructions pro
Complete the steps in this checklist before you begin the installation of FSMS software. D Action Who FedEx Account If you are a new FedEx shipper, sign up for a FedEx account at www.fedex.com or contact a FedEx representative for assistance at 1.800.Go.FedEx (800.463.3339). You need an account number to register for an FSMS Meter number
materials, dry ice and lithium batteries over 100 watt hours, are not accepted at FedEx Express Drop Box locations, FedEx Office Print and Ship Center locations, FedEx World Service Center locations, FedEx Express station or ramp locations, FedEx . When non-specification pac
Assistance with FedEx shipping solutions, including FedEx Ship Manager at fedex.com, FedEx Ship Manager hardware or software and FedEx Ship Manager Enterprise. 1.877.339.2774 FedEx Customer Claims and Revenue Services Assistancewithclaims, creditsand refunds,invoice copies,billing inquiries, and duty and tax inquiries. 1.800.GoFedEx 1.800.463 .
Shipping Administration User Guide. FedEx Administration . User Guide. FedEx Administration User Guide II. The information contained in this publication is confidential and proprietary to FedEx Corporate Services, Inc., and its affiliates (“FedEx”). No part of this publication may be di
There is an extensive “help” section which can be accessed via the application from the left navigation menu. For an overview, key benefits and the FAQ of the New FedEx Ship Manager, please visit the “Shipping Tools” page on fedex.com. You can always contact your local FedEx support via
The API Standard 2000 5th Edition takes into account Tank Volume, Liquid Flow, and Temperature Change. It was written as a basis for the pressure control of hydrocarbons, and considered industrial tanks as well. It is this 5th Edition that is probably in widest use today. In 2009, this was updated to the API Standard 2000 6th Edition.
