Institute Of Leadership And Management (ILM)

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WHY DLC TRAININGWe are the UK’s leading provider of distance learning courses. Renowned for our industryexpertise, unrivalled support packages and our unparalleled dedication to each and every learner.Choosing the right training provider is just as important as choosing the right qualification tostudy - which is why at DLC Training we work closely with you to ensure your specific trainingrequirements and preferences are met with our highly flexible courses.Our 98.6% pass ratehighlights the benefits ofstudying with DLC TrainingExpert AdvisorsFully Supported LearningFlexible Study and PaymentFrom your first discussionwith the team, our ExpertILM Advisors will assist youwith choosing the rightcourse for you.With your own ILM qualifiedTutor to contact at anytime, andour friendly student supportteam, we’re confident we canguarantee your successWe offer the widest range of ILM unitsavailable via Distance Learning, givingyou the opportunity to tailor thequalification, and with interest-freemonthly payment plans beginning yourstudies couldn’t be 2 Talk to us.

ILM: The gold standard in leadership and managementThe Institute of Leadership and Management are the UK’s largestmanagement body. Specialising in raising and setting the standards oflearning and management within the workplace, they combine industryleading qualifications with specialist member services designed to improvethe understanding and skill sets of those in the industry, from novice teamleaders to experienced senior managers.ILM Qualifications arenationally recognised over750,000 MANAGERShave benefited from an ILM qualificationin the past ten years, while35,000 MANAGERS ARE ILM MEMBERS.Your Membership Includes:Access to a wealth of ILM e-learning resourcesILM recommended readingFirst sight of ILM reports and surveysILM MembershipNetworking opportunities both online and meet up eventsYou’ll become a student member of ILM for the duration ofyour studies, giving you access to a wealth of ILM e-learningresources, books, magazine and networking events.Support from noted professionals across the industryBeing a member of ILM will help you in completing your studies,your personal development and standing out from the 3 Talk to us.

YOURSTUDENTJOURNEY.Get expert advice andbegin your studies Study at your own pace, in your own timeand in the comfort of your own home Whether you’ve decided on a course, oryou’re still researching your options, we’drecommend speaking with our expertILM advisors. The team are trained by theInstitute, and will take the time to understandyour current experience, education level andcareer goals to provide you with a tailoredrecommendation of the most suitable coursefor you.You can begin your studies whenever youchoose, completing the course at any pacewithin the support period - you even havethe option to extend your studies if you needadditional time. All material will be deliveredto your doorstep, with additional resourcesavailable on our learning platform - givingyou the flexibility to study at any time.Keep track of your progression and receive feedback every step of the way We provide you with progress checks throughout your course, helping both you and your Tutorknow exactly how you’re doing. Each unit is assessed by one written submission, uploaded to theLearning Platform in your own time. Your Tutor will provide you with feedback, and guidance, withthe opportunity to re-submit your work, if necessary.Unlimited support from your dedicatedTutor & Student Support team From the moment you enrol with DLCTraining, you’ll receive one to one supportand guidance from our Enrolments andStudent Support team, making embarkingon a qualification even easier. Throughoutyour studies, you’ll be supported by an ILMaccredited Tutor - selected carefully ontosuit the units and level you’re enrolled to,available to speak with you over the phone, byemail or through our direct messaging 4 Achieve your goals with DLC Training An ILM qualification is the ideal way toachieve career success. From the ease ofenrolment, and flexibility in our courses,to the industry expertise on hand to sharetheir experience and understanding ofthe industry, we guarantee to provide ourstudents with an outstanding learningjourney.Talk to us.

ILM Leadership and Management – Which level is right for you?Whether you’re beginning your development into a career in Management, or you are already establishedin a Management position and are looking to further your knowledge, we offer a qualification to suit allcircumstances. Use our handy guide below to identify the right level of study - and remember, our team ofexpert ILM advisors are on hand over the phone, by email or through livechat to support you in deciding on this.LEVEL2LEVEL3LEVEL4LEVELFor practicing or aspiringteam leaders, with no/minimal experienceFor junior managers, orsupervisors, with experience butno formal training, or those witha Level 2 equivalent courseFor first-line managers,looking to lead a larger teamand develop into middlemanagement roles, or developfrom a Level 3 equivalent courseFor middle managers, withconsiderable experience lookingto develop strategic skills, orthose who have achieved aLevel 4 equivalent courseVIEW COURSEVIEW COURSE 5 5VIEW COURSETalk to us.

Is this level right for me?ILM Level 2Leadership and Team SkillsAward, CertificateThe Level 2 is designed to support those starting out in their managementcareer, who want to develop skills in leadership and self-management. Thiscourse is also ideal for those established within a team and heading towardsa promotion to team leader, or new team leaders looking to develop coreskills, and knowledge to further enhance their ability to lead, organise andmotivate a team.What will I gain?Entry RequirementsThe aim of the ILM Level2 course is to provide youwith the understanding andknowledge needed to developthe core management skillsthat are vital in today’sdynamic business environment.It will enable you tocommunicate clearly andconfidently, engage andsupport your team, buildpositive and productiveworking relationships andtake control of your .ukFLEXIBLEPAYMENTOPTIONSYou don’t need any formal qualifications or experience to enrol on this course.You must have access to the Internet, and be proficient in English.AWARDPassing the course, whats involved?Deposit 61The ILM Level 2 Award and Certificates are gained through building up creditsfrom unit groups to ensure the course suits each individual learners requirementsand training needs. You can build credits to achieve the full Certificate, or if youpreferred, complete the Award with the option to progress at a later date.Learners need to complete a minimum number of credits to achieve the courses(as shown below), if completing the Award qualification you MUST complete 2 units.Monthly Payments 12 x 44Total Fee 589CERTIFICATEDeposit 105Monthly Payments 12 x 77Total Fee 1,029AWARDCERTIFICATE3 credits13 creditsCOURSE DURATIONAward - 6 MonthsCertificate - 12 Months 6 Talk to us.

1 Credit UnitsILM Level 2Leadership and Team SkillsAward, CertificateDeveloping Yourself as a Team LeaderDiversity in the WorkplaceWorking within Organisational and Legal Guidelines The role and responsibilities of the team leader Seek feedback on workplace performance to identifystrengths, weaknesses and areas for improvement Contributing to a positive workplace environment Explain how a team leader can promote equality &diversity in the team Understand how to deal with difficulties arising fromdiverse individuals Understand employees legal rights Outline parts of organisational policy that coveremployee rights & responsibilities Understand organisational disciplinary and grievanceprocedureManaging YourselfMethods of Communicating in the WorkplaceDeveloping the Work Team Understand the nature of teams Explain how teams differ from groups in the workplace Understand the advantages and disadvantages of teamworking Identify the responsibilities of team membersBriefing the Work TeamUnit Breakdown Understand how to plan for a team briefing Be able to deliver a team briefing Be able to report back on a team briefingUsing Information to Solve Problems Be able to use information to solve problems Use different methods to gather and/or retrieveinformation involving the team to help solve theproblem Apply a recognised technique to solve the problemSatisfying Customer Requirements Know how to satisfy customer requirements Explain how service level agreements and customersatisfaction levels are set and monitored Identify internal and external customersUnderstanding Effective Team Working Understand effective working teams Identify possible barriers to effective team working Explain how to create and maintain an effective team Understand the importance of effective communication Outline the possible impacts of poor communication Understand how to use methods to communicateeffectively Identify barriers to communication and how these couldbe overcomeWorking with Customers Legally Understand the customer’s rights in line with current UKlegislation Understand the responsibilities of the team in line withorganisational policy Understand the organisation’s complaints procedureWorkplace Records and Information SystemsWorkplace CommunicationProviding Quality to Customers Understand the importance of effective communication Understand methods of communication Understand the importance of maintaining accuraterecords of communication The importance of quality within the organisation Outline a quality system relevant to the organisation Know how to deliver quality within the organisation Understand the reasons for keeping records within anorganisation Understand how data and information is stored,indexed and retrieved Understand the importance of ensuring theconfidentiality and security of recordsMaintaining a Healthy and Safe Working EnvironmentCommunicating with People Outside the Work TeamUsing Resources Effectively and Efficiently in theWorkplace Understand the importance of using resourceseffectively and efficiently in the workplace Explain why it is important to have sufficient levels ofmaterials and labour in the workplace Explain how to ensure the safe and effective use ofresources within the teamImproving Performance of the Work Team Understand the organisation’s requirements in relationto team performance Understand how to address under-performance The role of motivation in improving Know how to use effective personal time managementto achieve team goals Identify strengths and weaknesses in time management Know how to manage own stress Understand responsibilities for health and safety Explain how to communicate health & safetyrequirements to a team Know how to conduct a risk assessment of the team’swork environment Understand the importance of effective communicationwith people outside the team Give examples of the methods of communicating withthose outside of team Understand how to present a positive impression tothose outside the teamGathering, Interpreting and Utilising Data in theWorkplace Know how to gather and interpret data for action Explain how to select the appropriate data for theidentified purpose Describe how to use the data effectively for theidentified purpose 7 Talk to us.

2 Credit UnitsILM Level 2Leadership and Team SkillsAward, CertificatePlanning and Monitoring WorkLeading Your Work TeamSetting Team Objectives in the Workplace Understand how to work within organisationalguidelines to achieve team goals Understand how to plan and allocate work How to monitor a team’s performance against the plan Understand the difference between leadership andmanagement Explain why leadership is important within own team Understand a range of leadership styles, their benefitsand potential impact on individuals and performance Understand methods of time management. Be able to set, prioritise and monitor SMART objectivesfor the team Be able to assess achievement of workplace objectivesInduction and Coaching in the Workplace Describe the benefits of induction Understand how to integrate new members in the team Know how to coach individuals in the teamUnderstanding the Change in the WorkplaceUnit Breakdown Understand change in the workplace Understand internal or external reasons or factorsfor change in the workplace Know how to support the implementation of changein the workplaceBusiness Improvement Techniques Understand the importance of continuous quality andperformance improvement within the workplace Know how to use business improvement tools andtechniques to continuously improve the workplace Know how to communicate the benefits of theidentified improvement for implementationMeeting Customer Needs Understand customer care and benefits of goodcustomer care Know how to meet customer needs Understand the importance of collecting, storing andinterpreting customer feedback3 Credit UnitsEnterprise Awareness the enterprise environmentUnderstand finance and enterpriseUnderstand resources within enterpriseUnderstand customer focus 8 Talk to us.

Is this level right for me?ILM Level 3Leadership and ManagementAward, Certificate, DiplomaWhat will I gain?The aim of the ILM Level 3qualification is to support youin developing your foundationalleadership skills using your ownknowledge, values and motivations.It will support you in becoming aconfident manager, with the abilityto motivate and engage your team,manage relationships and identifythe correct way to implement yournewly acquired skills into yourworking role.You’ll develop a range of keymanagement skills, includingorganisation and delegation, as wellas how to lead meetings, motivateyour team and plan for change inyour Level 3 is designed for those who have management responsibilities, butwould like to formalise this with an accredited qualification. If you’re ready totake the next step and progress from a team leader position, this is the perfectcourse to develop new skills and understanding.FLEXIBLEPAYMENTOPTIONSEntry RequirementsYou don’t need any formal qualifications or experience to enrol on thiscourse. You must have access to the Internet, and be proficient in English. Itis recommended that students embarking on this course would have either aLevel 2 qualification, or equivalent experience.AWARDDeposit 72Monthly Payments 12 x 52.25Total Fee 699Passing the course, whats involved?The ILM Level 3 Awards, Certificates and Diplomas are gained through buildingup credits from unit groups to ensure the course suits each individual learnersrequirements and training needs. You can build credits to achieve the fullDiploma, or if you prefer, you can complete the Award/Certificate with theoption to progress at a later date.Learners need to complete a minimum number of credits to achieve thecourses (as shown below), if completing the Award qualification you MUSTcomplete 2 units.AWARDCERTIFICATEDIPLOMA4 credits13 credits37 credits 9 COURSE DURATIONAward - 6 MonthsCertificate - 12 MonthsDiploma - 24 MonthsCERTIFICATEDeposit 127Monthly Payments 12 x 93.50Total Fee 1249DIPLOMADeposit 247Monthly Payments 12 x 183.50Total Fee 2,449Talk to us.

1 Credit UnitsWriting for BusinessILM Level 3Leadership and ManagementAward, Certificate, DiplomaUnit Breakdown Know how to write for business Use effective and appropriate tone, language and level offormality to meet specified standards when writing for abusiness purpose Incorporate basic statistics and visual material in thecontent or in an appendixUnderstand How to Establish an Effective Team Understand how to develop and maintain effectiveworking relationships Describe behaviours which could develop and maintaintrust at work Understand how to build a team Describe the stages of an established model of groupformationUnderstanding the Induction of New Staffin the Workplace Understand how to organise people to achieveobjectives Explain how to identify the appropriate person for anactivity in the workplace Understand how to delegate to achieve workplaceobjectives Explain a technique that could be used to monitor theoutcomes of delegation in the workplace Understand the induction process Describe which legal aspects should be included in anorganisation’s induction process Understand the effectiveness of an induction process Explain how an induction process could be evaluatedUnderstanding Stress Management in the Workplace Know how to manage stress in the workplace Explain a practical stress management technique Understand how to support individuals in the team andminimise stress in others Explain how and when to provide advice, mentoring orcounseling to support individuals in the workplaceUnderstanding Conflict Management in the Workplace Understand conflict management in the workplace Explain the effects of conflict on individual and teamperformance at work Describe how a manager could promote a positiveatmosphere in order to minimise the adverse effects ofconflictUnderstanding Costs and Budgets in an Organisation Understand budgets within an organisation Describe a method to monitor variance between actualand budgeted performance Understand costs within an organisation Describe mechanisms in the organisation to maintaincontrol of costsUnderstanding Discipline in the Workplace Understand the legal aspects and organisational policyrelating to discipline in the workplace Identify an organisation’s employment policies andprocedures that could guide the manager in dealing withdisciplinary issues Understand how to monitor discipline in the workplace Identify the interpersonal behaviour and support skillsrequired by a manager to monitor discipline in theworkplaceUnderstanding Workplace Information Systems Understand the need to maintain information systems. Identify records which are included under relevantlegislation Understand the use and application of IT applications forinformation systems in an organisation Describe how data used to manage workplaceinformation is backed up in the standing Organising and Delegatingin the WorkplaceUnderstanding Negotiation and Networkingin the Workplace Know how to influence and negotiate with others toachieve objectives Describe how to reduce resistance and minimise conflictto achieve a win-win situation in the workplace duringnegotiations Understand the value of networking Describe methods to establish and maintain effectiveprofessional relationships with the identified networkUnderstanding Marketing for Managers Understand basic marketing concepts Identify key elements of an organisations marketingstrategy Understand the marketing context Organisational SWOT analysis in the marketing context 10 Talk to us.

2 Credit UnitsUnderstanding Quality Management in the WorkplaceILM Level 3Leadership and ManagementAward, Certificate, DiplomaUnit Breakdown Understand the importance of quality managementwithin the workplace Explain the difference between design quality standardsand process quality standards Understand how quality is delivered within theworkplace Describe records for maintaining quality in theworkplace Know how to manage a simple workplace project Use a project evaluation technique to evaluate theproject Understand the financial and non-financial implicationsof a workplace project Identify wider non-financial implications that can resultfrom the workplace project Understand how material stocks are acquired,controlled and recorded in an organisation Understand the need for effective and efficient use ofequipment Know how to minimise waste in an organisationUnderstanding the Communication Processin the WorkplaceGiving Briefings and Making Presentations Be able to plan a briefing or presentation Be able to conduct a briefing or presentation Be able to evaluate a briefing or presentationUnderstanding Health and Safety in the Workplace Understand the organisation as an entity Describe the roles and responsibilities of managers atdifferent levels of an organisation Understand the context within which the organisationoperates Prepare a PESTLE analysis of an organisationUnderstand How to Lead Effective MeetingsUnderstand how to prepare and plan a meetingDescribe how to prepare prior to a meetingUnderstand how to manage a meetingExplain the purposes of minutes and action plansDeveloping Yourself and OthersKnow how to identify development needsIdentify potential barriers to learningExplain how barriers to learning can be overcomeKnow how to develop self and others to achieveorganisational objectives Describe a method that could be used to monitor thedevelopment of self and another member of the team Explain any recognised technique a manager could useto minimise and resolve conflict in the Understand the legal and organisational requirement formanaging customer service Understand customer service standards Know how to monitor customer service performanceUnderstanding How to Motivate to ImprovePerformanceUnderstand the Organisation and its Context Understanding How to Manage the EfficientUse of Materials and Equipment Understand the nature and importance of thecommunication process in the workplace Understand the methods of communication Be able to assess own effectiveness in communicationManaging Workplace Projects Understanding Customer Service Standardsand Requirements Understand the factors that influence motivation levelsin the workplace Explain the potential impact on organisationalperformance if employee motivation levels are low Understand how a theory of motivation can be used toimprove performance levels Explain how to use employee engagement to increasemotivation levels Understand the organisation’s policy andresponsibilities for ensuring a safe and healthy workingenvironment List current legislation and industry regulations relatingto health, safety and welfare at work as relevant to aspecific organisation Understand own responsibilities for health and safety inthe workplace Describe how to monitor health and safety in theworkplaceUnderstanding Recruitment and Selectionof New Staff in the WorkplaceUnderstanding Training and Coachingin the Workplace Know how to plan to recruit and select new staff in theworkplace Explain how to conduct a job analysis and prepare ajob description and person specification for an identifiedpost Know how to select the right person. Explain a recognised selection technique that could beused during interviews Understand how to provide training appropriate to theworkplace Explain how knowledge of different learning styles canassist when training individuals in the workplace Understand how to coach an individual in anorganisation Describe a method of evaluating the effectiveness ofcoaching in the workplaceUnderstanding Performance Management Understand the value of assessing performance to meetorganisational and individual needs How to manage performance of individuals in the team Understand the value of feedback in the workplace. Know how to manage under-performance in theworkplace 11 Talk to us.

Is this level right for me?ILM Level 4Leadership and ManagementAward, Certificate, DiplomaWhat will I gain?The aim of the ILM Level 4qualification is to support you inconsolidating your managementskills and experience, enabling youto develop the capabilities andpersonal awareness needed to bea successful leader. Through thecompletion of this qualification,you’ll develop the ability to assessyour own leadership performance,utilise skills and techniques thatwill enable you to make effectivedecisions and implement solutionsand develop strategies to supportyou in handling challenges,opportunities and stressors in Level 4 is designed for new and aspiring department heads, regional teamleaders and other first-line managers, who are looking to gain comprehensivebusiness knowledge, and develop the skills needed to lead a team of leaders.Ideal for those looking to take on higher level responsibilities.FLEXIBLEPAYMENTOPTIONSEntry RequirementsYou don’t need any formal qualifications or experience to enrol on thiscourse. You must have access to the Internet, and be proficient in English. Itis recommended that students embarking on this course would have either aLevel 3 qualification, or equivalent experience.AWARDDeposit 77Monthly Payments 12 x 56Total Fee 749Passing the course, whats involved?The ILM Level 4 Awards, Certificates and Diplomas are gained through buildingup credits from unit groups to ensure the course suits each individual learnersrequirements and training needs. You can build credits to achieve the fullDiploma, or if you prefer, you can complete the Award/Certificate with theoption to progress at a later date.Learners need to complete a minimum number of credits to achieve thecourses (as shown below), if completing the Award qualification you MUSTcomplete 2 units.AWARDCERTIFICATEDIPLOMA5 credits13 credits37 credits 12 COURSE DURATIONAward - 6 MonthsCertificate - 18 MonthsDiploma - 30 MonthsCERTIFICATEDeposit 132Monthly Payments 12 x 97.25Total Fee 1,299DIPLOMADeposit 252Monthly Payments 12 x 188.50Total Fee 2,514Talk to us.

2 Credit UnitsILM Level 4Leadership and ManagementAward, Certificate, DiplomaUnit BreakdownManaging a Healthy and Safe EnvironmentMotivating People in the Workplace Understand the importance of working in a healthy andsafe environment Review current UK law and legislation on health andsafety Be able to manage a healthy and safe environment Plan the implementation of recommendations to healthand safety policy in own area of operation, usingmeasurable targets Understand the factors that may affect performance andmotivation in the workplace Evaluate the principal factors that may affectperformance and motivation in the workplace Be able to improve levels of motivation and increaseperformance in the workplace Evaluate the impact of applying the theory of motivationon performance in the workplace3 Credit UnitsSolving Problems by Making EffectiveDecisions in the Workplace Know how to describe a problem, its nature, scope andimpact Know how to gather and interpret information to solvea problem Know how to evaluate options to make a decision. Know how to plan, monitor and review theimplementation and communication of decisionsBudgetary Planning and Control Understand different types of meetings and theirsuitability for different purposes Understand how to prepare effectively for a meeting Be able to develop own performance in managingmeetings Understand how budgetary planning and the effectiveand controlled implementation of budgets both supportand deliver the organisation’s objectivesManaging Marketing ActivitiesDelegating Authority in the Workplace Understand the benefits of delegation Be able to delegate effectively in the workplace Be able to improve own ability to delegate and ging Meetings Understand the concepts involved in managingmarketing Evaluate a range of marketing strategies Be able to review the effectiveness of marketing in anorganisation 13 Review the effectiveness of the organisation’s budgetaryplanning process in supporting the delivery of theorganisation’s strategic objectives and policies Understand how to measure and monitor performanceagainst budgets and their objectives Recommend improvements to the organisation’sbudgetary planning and implementation processesTalk to us.

4 Credit UnitsUnderstanding the Importance of Marketing for anOrganisationUnderstanding the Management Role to ImproveManagement Performance ILM Level 4Leadership and ManagementAward, Certificate, Diploma Understand the market within which an organisationoperatesReview the market within which own organisationoperates, focusing on market size, the organisation’sshare of that market and its competitor profileUnderstand the effectiveness of marketing within ownorganisationMake recommendations to improve the effectiveness ofa marketing campaign within own organisationPlanning and Leading a Complex Team ActivityUnit Breakdown Be able to plan a complex team activityBe able to communicate information on the activity toyour teamBe able to review own ability to lead a team through acomplex activity Understand the specific responsibilities of middlemanagers in enabling an organisation to achieve itsgoalsUnderstand how communication and interpersonalskills affect managerial performance in the workplaceBe able to assess personal development opportunitiesto improve own managerial performanceManagement Communication Understand the importance of effective communicationin managementBe able to develop effective communication skills as areflective managerUnderstand the impact of development on workplaceperformanceManaging Equality and Diversity in Own Area Understand equality and diversity law, legislation andinternal policies in relation to own area of responsibilityExplain the implications of the legal requirements forequality and diversity on own area of responsibilityBe able to influence the management of equality anddiversity in own area of responsibility6 Credit UnitsManaging and Implementing Ch

ILM Membership You’ll become a student member of ILM for the duration of your studies, giving you access to a wealth of ILM e-learning resources, books, magazine and networking events. Being a member of ILM

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