The Baldrige Excellence Framework - Scoring Dimensions

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8 of 12CWMWDB Baldrige Criteria for PerformanceExcellence Scoring DimensionsThe Baldrige Excellence Framework - Scoring DimensionsCITATIONBaldrige Performance Excellence Program. 2019. 2019–2020 Baldrige ExcellenceFramework: Proven Leadership and Management Practices for High Performance.Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards andTechnology. https://www.nist.gov/baldrige.HISTORYMalcolm Baldrige served Secretary of Commerce from 1981 until his tragic death in arodeo accident in 1987. His managerial excellence contributed to long-term improvementin efficiency and effectiveness of government. In 1987, the Malcolm Baldrige NationalQuality Award was created under the authority of the Malcolm Baldrige NationalQuality Improvement Act of 1987 (Public Law 100-107; codified at 15 U.S.C. § 3711a)within the National Institute of Standards and Technology (NIST). It is the highest levelof national and Presidential recognition for performance excellence that a U.S.organization can receive.PURPOSEThe Baldrige Excellence Framework is an official publication of The National Instituteof Standards and Technology (NIST) under the Malcolm Baldrige National QualityImprovement Act. It was developed to help organizations achieve the same Baldrigecriteria that award winning well-functioning organizations use. State Policy PY16-04,dated September 30, 2018 identifies it as a recognized certification mechanism andallows for a combination of Baldrige criteria and other methods as determined by thelocal board.PROCESSESProcess refers to the methods the organization uses and improves itself with. The fourfactors used to evaluate process are approach, deployment, learning, andintegration (ADLI). Baldrige-based feedback reflects strengths and opportunities forimprovement in these factors. A score for a process item is based on a holistic assessmentof your overall performance, taking into account the four process factors.Approach (A) comprises the methods used to carry out the process,the appropriateness of these methods to the item questions and your operatingenvironment,the effectiveness of the use of the methods, andthe degree to which the approach is repeatable and based on reliable data andinformation (i.e., systematic).

CWMWDB Baldrige Criteria for PerformanceExcellence Scoring Dimensions9 of 12PROCESSES (continued ADLI):Deployment (D) is the extent to which the approach addresses item questions that are relevant and important to yourorganization,the approach is applied consistently, andthe approach is used by all appropriate work units.Learning (L) comprises the refinement of your approach through cycles of evaluation and improvement,the encouragement of breakthrough changes to your approach throughinnovation, andthe sharing of refinements and innovations with other relevant work units andprocesses in your organization.Integration (I) is the extent to which your approach is aligned with the organizational needs identified in theOrganizational Profile and other process items;your measures, information, and improvement systems are complementary acrossprocesses and work units; andyour plans, processes, results, analyses, learning, and actions are harmonizedacross processes and work units to support organization-wide goals.RESULTSResults are the outputs and outcomes the organization achieves.The four factors used to evaluate results are levels, trends, comparisons, andintegration (LeTCI). A score for a results item is based on a holistic assessment of theoverall performance, taking into account the four results factors.Levels are the current performance on a meaningful measurement scale.Trends comprise your rate of performance improvement or continuation of goodperformance in areas of importance (i.e., the slope of data points over time).Comparisons comprise your performance relative to that of other, appropriateorganizations, such as competitors or organizations similar to yours, or benchmarks.

10 of 12CWMWDB Baldrige Criteria for PerformanceExcellence Scoring DimensionsRESULTS (continued (LeTCI)Integration is the extent to which your results measures (often through segmentation)address important performance requirements relating to customers, products, markets,processes, action plans, and organization-wide goals and in process items.In the scoring of results items, look for data on performance levels, trends, and relevantcomparisons for key measures and indicators of your organization’s performance, as wellas integration with your organization’s key requirements. Results items should also showdata on the breadth of the performance results reported. This is directly related todeployment and organizational learning; if improvement processes are widely sharedand deployed, there should be corresponding results.

11 of 12CWMWDB Baldrige Criteria for PerformanceExcellence Scoring DimensionsPage 32. Baldrige Performance Excellence Program. 2019. 2019–2020 Baldrige Excellence Framework:Proven Leadership and Management Practices for High Performance

12 of 12CWMWDB Baldrige Criteria for PerformanceExcellence Scoring DimensionsPage 33. Baldrige Performance Excellence Program. 2019. 2019–2020 Baldrige Excellence Framework:Proven Leadership and Management Practices for High Performance

The Baldrige Excellence Framework is an official publication of The National Institute of Standards and Technology (NIST) under the Malcolm Baldrige National Quality Improvement Act. It was developed to help organizations achieve the same Baldrige criteria that award winning well-functioning organizations use. State Policy PY16-04, dated September 30, 2018 identifies it as a recognized .

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