Introduction To Baldrige Excellence Framework

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Introduction to BaldrigeExcellence FrameworkA systems approach toimproving your college.AAWCC-National ConferencePresented Oct. 28, 2016

IntroductionsName and what you do at whatcollege?What compelled you to attendthis session?What do you like to do whennot working?

IntendedOutcomesTo introduce participants to Baldrige as aresource for achieving performanceexcellence.To share best practices from awardingwinning schools based on Baldrigecriteria.To provide an alternative to achievingperformance excellence that may be tiedto accreditation standards.

Who/What is Baldrige Criteria for performance excellence developed by U.S.Sen. Malcom Baldrige (1987) in collaboration withdiverse group of business experts and practitioners. 1995:Legislature added criteria to ED and HC 2006: legislation passed for non-profitorganizations.

Who/What is Baldrige Represents leading edge of validated leadership andperformance practices (based on role-model practices) Criteria updated every two years with input frombusiness, industry literature, and all sectors. Contributors include program participants, current andformer Board of Examiners and JudgesPanel.

Who/What is Baldrige Most states have a local or state Baldrige-basedprogram. Criteria is widely used in U.S and 100 other countries. A national alliance for Performance Excellencesupports all 50 states.

Why Baldrige(2013 Data) 90 award recipients have demonstrated a ROI 820:1. 1,000 award applicants reported improved operations,engagement, outcomes. 10,000 applications, 20,000 new examiners and40,000 conference goers. Rated in top 10 best leadership development programsfor past 16 years (No. 1 in 2014)Source: Leadership Excellence Magazine

Why BaldrigeWe’ve seen student achievement go up . . . we’vebecome more efficient and more effective . . . in theprocess, we’ve become an innovative force ineducation.For those pondering whether or not to pursue[Baldrige], I say boldly, “Why wouldn’t you?”—JoAnn Sternke, Superintendent, Pewaukee School District

Why BaldrigeIt amazes me that U.S. businesses spend so muchmoney on “how-to” books and course work to teachleaders how to build successful organizations.My recommendation: implement the Baldrige-basedcriteria in your business. No other single documentcan help build a long-term successful organization.—Jerry Rose, Vice President, Cargill, Inc.

Why BaldrigeFramework is the basis for . . . focus on continuous improvement; in-depth look at systems; andFramework includes . . . Core values and concepts; Proven and improving criteria; and Peer rating and scoring for process and results.

Core Values(Inter-related concepts representing beliefs/behaviors found in top organizations) Focused excellence Systemsperspective Visionaryleadership(for customers/ students) Valuing people“How-to” ofa successfulorganization Learning and agilityOutcomes of a Baldrigeframework: Focus on success Ethics Transparency Managing for innovation Results Management by fact Value Societal responsibility

Proven 30-year history-Defining performance excellence-Helping organizations improve(Specialized criteria exists for Business/Nonprofit(manufacturing and service organizations),Education and Healthcare

Performance Excellence CriteriaBackground: describes organization and itsstrategic situation and key factorsCriteria includes sevencategories, including KMThe system’s foundation or“brain center”Embedded in highperforming organizations

Start improving your college

Start improving your college Pick up the Baldrige Excellence framework foreducation today or download free content. Become a Baldrige examiner or attend examinertraining for a better understanding of the criteria. Attend a national or regional Baldrige conference. Complete a Baldrige self-assessment.

Start Improving your College Contact your state or local Baldrige-basedprogram. Consider the Baldrige Executive Fellows Programfor senior leaders. Contact a Baldrige Award recipient. Apply for a Baldrige-based award.

Demonstrated outcomes fromBusiness and Educational Partnerships Increased satisfaction for parents, students, faculty. 68 percent increase in work exp. prior to graduation. Corporate sponsorships young inventors (4th - 9th grade)resulting in inventions based on math and science.Source: Baldrige Performance Excellence Program CEO Issue Sheet

What can the frameworkdo for your college? Jump-start change initiativesEnergize improvement initiativesEnable a focus on common goalsAssess performance against competitionAlign resources w/strategic objectives

Who is PENW Performance Excellence Northwest (formerly WSQA) isthe regional authority for Baldrige with over 20 yrs. exp. It is 1 of 30 state & regional programs in U.S. Theregion it serves includes Washington, Oregon, and Idaho. All-volunteer org. run by volunteer board, judges andexaminers serving all states and sectors in its region. Patterned after Nat’l Quality Award and criteria andsupporting all on the journey toward excellence.

REVIEW AND AWARD PROCESSEvaluatingProcessesApproach: Are keyprocesses systematic?Deployment: Are keyprocesses consistent?Learning: Processesbeen evaluated and/or improved? Shared?Integration: How doprocesses addressneeds?Evaluating ResultsLevels: What is currentperformance level?Trends: Are results worse?Improving? Staying same?Comparisons: How doesperformance comparew/others?Integration: Trackingimportant results? Usingresults?

PENW Award LevelsCommitment Award – Organizations started ajourney toward performance excellence.Achievement Award – Organizations havemade progress in adopting sound approaches toadvance performance excellenceLeadership Award – Organizations that demonstrate the use of sound,effective approaches to advance performance excellenceExcellence Award – Organizations demonstrate the use of systematicapproaches that results in sustained performance excellence.

Submission RequirementsFULL APPLICATION Intent to Apply 50 pages Organizational Profile(5 pages max.) Applications submitted annually 4 Levels of Recognition/Award Levels Comprehensive feedback report Best-Fit Baldrige scoring bands Executive BriefingLITE ASSESSMENTAPPLICATION Intent to Apply 20 pages Organizational Profile(5 pages max.) Applications throughout the year Short feedback report; 5-10 pages Executive briefing*Fees based on size of organization.

Results Higher Productivity Greater Student Loyalty/Satisfaction Increased Enrollment Improved Profitability Better Employee Relations

FOR MORE INFORMATIONPENW Website: http://performanceexcellennw.org;253-277-1142 or call me (Swafford):541-956-7087National Website: http://www.nist.gov/Baldrige;301-975-2036; Baldrige@nist.gov

Pick up the Baldrige Excellence framework for education today or download free content. Become a Baldrige examiner or attend examiner training for a better understanding of the criteria. Attend a national or regional Baldrige conference. Complete a Baldrige self-assessment. The Baldrige Criteria are built on these interrelated core values and concepts. They represent beliefs and .

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The Baldrige Excellence Framework is an official publication of The National Institute of Standards and Technology (NIST) under the Malcolm Baldrige National Quality Improvement Act. It was developed to help organizations achieve the same Baldrige criteria that award winning well-functioning organizations use. State Policy PY16-04, dated September 30, 2018 identifies it as a recognized .

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Malcolm Baldrige Education Criteria for Performance Excellence were piloted, and education was adopted as a category for the Malcolm Baldrige National Quality Award. The Baldrige Education Criteria for Performance Excellence embody eleven core values, from which all methods, criteria, and me

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during the 1990s. Today, the Baldrige Performance Excellence Program and the Baldrige Award recipients are imitated and admired worldwide. More than 30 states and many countries, including Japan, have programs modeled after Baldrige. In particular, the Baldrige Criteria for Performance Excell

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