STUDENT COUNSELLING POLICY

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STUDENT COUNSELLINGPOLICY

Student Counselling PolicyContentsSECTION A - INTRODUCTION .3A.1A.2A.3A.4Purpose .Scope .Definitions .Acronyms .3334SECTION B - POLICY STATEMENT .5B.1 Principles . 5B.2 Policy . 5SECTION C - GOVERNANCE .8C.1 Responsibility . 8C.2 Version Control . 8C.3 Legislative and Organisational Context . 8SECTION D - PROCEDURE .9D.1 Related Procedures . 9D.2 Related Policies. 9v2.1Page 2 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling PolicySECTION A - INTRODUCTIONA.1 PurposeThe purpose of this policy is to outline the scope of the Counsellor’s services which provide access toindependent and confidential counselling at Eynesbury College. Counselling is intended to provide supportand/or intervention (practical or therapeutic) in order to enhance student well-being and/or academicprogress.A.2 ScopeThis policy applies to all current students of any of the programs operated by Eynesbury College. It does notcover students in Eynesbury Senior College.A.3 DefinitionsWord/TermDefinitionAcademic DirectorManager responsible for academic leadership and management of all courses andprograms, staff and students in the relevant academic directorateAttendanceThe presence of students in class during scheduled class timeChild or youngpersonA person under 18 years of age as defined in the Children and Young People(Safety) Act 2017ClassA scheduled teaching blockCounsellorAccording to professional standards and required understandings, a counselloractively listens and works to empower students to desire and bring about change inthe way that they experience themselves, their personal circumstances and/or theiracademic studiesInterventionMeasures, strategies or practices which have a theoretical and professional basisLimited disclosureRevealing essential details about a student’s circumstances in order to restorestability, safety and functioning at a time of personal crisis. Disclosure may occurwithin Eynesbury College or to external agenciesNon-award ELICOSEnglish language study that does not result in a qualificationOrientationAn information day/week that all students attend when commencing their programor course or non-award ELICOSProgramAn approved combination of approved courses in which a student is enrolledRegistered Medicalor ation/Registers-of-Practitioners.aspxv2.1Page 3 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling PolicyRiskCircumstances that could potentially be a threat to life, health, well-being andacademic successStaffAll employees, contractors and volunteers of Navitas SA (excluding casual examinvigilators and short term professional appointments such as external auditors orconsultants)A.4 AcronymsELICOSEnglish language intensive courses for overseas studentsPACFAPsychotherapy and Counselling Federation of Australiav2.1Page 4 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling PolicySECTION B - POLICY STATEMENTB.1PrinciplesStudents will have access to independent and confidential counselling from a dedicated, professionalCounsellor.Providers of counselling at Eynesbury College pay attention to the individual circumstances and needs ofenrolled students. In order to encourage the achievement of full potential, counselling addresses personalmental and physical health issues as well as specific learning issues with the intended result that, where astudent seeks or is referred for counselling, the student’s success and enjoyment of the academic experiencewill also be improved.B.21PolicyReferrals1.1Referrals to the Counsellor1.1.1Referrals to the Counsellor may be recommended/initiated by: 1.1.21.2Any member of staff may encourage students to access counselling without the need fordiscussion with or approval of others about the students or their circumstances.Referrals to other professionals1.2.12Self-referralAcademic Directors or members of academic staffAny member of general staffA parent or carer, including home-stay parents. (Note: Student permission isrequired in order for the Counsellor to discuss academic progress or personal issueswith the parent, carer or home-stay of any student aged over 18 years)A registered medical or health practitionerThe counsellor will provide support and therapeutic intervention and may refer for otherspecialist advice and assistance where it is considered necessary. In such cases thecounsellor may continue to work in collaboration with the student and the externalagency.Interventions2.1In working with a student the Counsellor’s approach will be flexible, using a variety ofprofessionally recognised interventions with the aim of empowering the student to bring aboutchange in self or circumstances and to enhance the likelihood of improved personal and/oracademic outcomes.2.2The Counsellor will liaise with relevant academic staff, where appropriate, in responding torequests for assistance and in the provision of support to students deemed to be at academicrisk.2.3Joint intervention involving other relevant staff and/or students may also be undertaken inparticular situations where the participants agree to meet.v2.1Page 5 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling Policy34Appointments with the Counsellor3.1It is the responsibility of a student to ensure that appointments with the Counsellor do not clashwith class/lecture times, unless in a genuine emergency.3.2The frequency and length of appointments will depend on the nature and complexity of theissue(s) involved, and/or the point reached within an intervention.3.3The Counsellor is available during working hours and often available after hours in anemergency. If the Counsellor is not available in an emergency, students can access a number ofemergency mental health services including, Kid’s Helpline, Lifeline or the Mental Health TriageService.Confidentiality4.1The relationship between the Counsellor and the student is considered to be fundamental toeffective counselling. It is an essential professional requirement of counselling (PACFAprofessional body) that the confidential nature of the information provided by the student isrespected.Student permission to share information (as detailed above) may not be needed incircumstances as is detailed in 4.2 and 4.3 below.4.2In accordance with the Child Protection Act 1993, in certain circumstances the Counsellor has alegal obligation and duty-of-care to the student to report any instance of child abuse or neglect.In South Australia once a young person reaches 16 years of age they have the right to seekmedical consultation and to consent to or refuse treatment.4.3Where the Counsellor believes that a student is clearly at risk or in danger of attempting orcompleting suicide, is unable to function, care for his or herself, make his or her own decisions oris deemed to be at risk of harming another person, external assistance may need to be sought.Gaining assistance may require limited disclosure. Close examination of individual circumstanceswill determine who should be privy to information.In rare circumstances the Counsellor may be required to disclose information from counsellingcase notes to outside authorities. Any disclosure of confidential information will be restricted torelevant information, conveyed only to appropriate people and for appropriate reasons likely toalleviate the exceptional circumstances.The requirement for confidentiality still applies to children and young people. Individualcircumstances and duty of care will determine to whom disclosure is made if at all. For instance,parents will likely be contacted and often the counsellor may share limited/essential information,with other key people.All students over the age of 18 years have the right to reverse or negate previous permissionnoted on the student management system in regard to releasing information to parents/family.4.4The Counsellor may, with the student’s permission, share information with key people withinEynesbury College where it could be beneficial to the understanding of extenuating personalcircumstances that impact on well-being, and hence, academic progress and/or attendance. Anymember of staff made privy to such information is required to observe confidentiality and notdiscuss details with others either within or external to Eynesbury College.4.5The counsellor’s obligations regarding confidentiality and duty of care requirements and practiceswill be specifically explained to students at counselling, including obligations relating tocircumstances outlined in 4.2 and 4.3.v2.1Page 6 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling Policy4.65All students present at orientation will, where an opportunity is offered, be made generally awareof confidentiality and of the requirements for disclosure under certain circumstances of risk.Counselling Records5.1Professional records5.1.15.2Student records5.2.15.3Where issues are relevant to a student’s academic circumstances and/or theirattendance pattern, the Counsellor may place a note on the Student System indicatingthat the student sees/has seen the Counsellor. Relevant academic staff may then consultthe Counsellor in order to make informed decisions on the basis of any extenuatingcircumstances that are able to be revealed.Reports to Eynesbury Executive Group5.3.15.4In order to comply with professional counselling standards, records confidential to theCounsellor will be maintained with each student’s name, the date of counselling, a briefaccount of the issue(s) discussed and/or of interventions undertaken. Notes will be takenof relevant telephone conversations and/or email discussions relating to a student’ssituation and retained by the Counsellor. Confidential case note books and/or files will bekept in a secure place by the Counsellor.Six monthly reports will be submitted to the Eynesbury Executive Group and AcademicBoards. A general indication of trends may be included in order to inform and advise.Length of maintenance of counselling records5.4.1Counselling records will be kept for ten years except in the case of students who areunder the age of 18. In the case of students who are under the age of 18 years, recordswill retained for an additional year for each year a student is underage, i.e. 11 yearswhere a student is 17 years, 13 years where a student is 15 years.v2.1Page 7 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling PolicySECTION C - GOVERNANCEC.1ResponsibilityIdentificationStudent Counselling PolicyPolicy OwnerCounsellorApproving AuthorityEynesbury Executive GroupInitial Issue dateMay 2012Directory LocationStudent Services, policiesC.2Version ControlCurrent Version Number2.1Date of Effect8/2018Review Date4/2021Privilege LevelPublicC.3Legislative and Organisational ContextNameELICOS National StandardsHigher Education StandardsNational Foundation Program StandardsThe National Code of Practice 2017Psychotherapy and Counselling Federation of Australia (PACFA) Standards/Code of ConductChildren and Young People (Safety) Act 2017v2.1Page 8 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling PolicySECTION D - PROCEDURED.1Related ProceduresStudent Counselling ProcedureD.2Related PoliciesNonev2.1Page 9 of 9ONCE PRINTED THIS DOCUMENT IS NO LONGER A CONTROLLED DOCUMENT

Student Counselling Policy v2.1 Page 2 of 9 . independent and confidential counselling at Eynesbury College. Counselling is intended to provide support and/or intervention (practical or therapeutic) in order to enhance student well-being and/or academic . medical consultatio

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