WILL THE HOME OFFICE

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INKJET vs LASER:BATTLING FORDOMINATION INTHE HOME OFFICEHOW SAFEIS YOURHOMEPRINTER?PAGE 06PAGE 14DEBATEWHAT’S NEW FORPOST-COVIDPRINTING?E-COMMERCEAND THE NEWNORMALPAGE 23PAGE 30T Most TrustedTheTrust Name in Print in 5 LanguagesWILL THEHOMEOFFICEBE THE NEW NORMAL?Argentina-based Enriqué Stura joins countlessmillions at home. Read some of their storiesPAGE 24EXPORemaxWorldOCTOBER 15-17HOSO

2CONTENTSIssue97 www.RTMworld.com

CONTENTS3IMAGINGWORLDNo. 114 202005 EDITORIAL37 LATIN LETTERSAdapting to New Normality orParadigm Shift?20 MARKET TRENDSChina Confronted by Surge ofthe Home Office38 SOHO PRINTERSTop 10 SOHO Printers43 CHINA PRINTERSInnovative "Made-in-China" Printersfor Home Use30 IN MY VIEWAre you more productive working athome or the office?30 NEW NORMALThe New Normal for OfficePrinting34 LIFTOUT CHECKLISTTips and Tricks for BuyingPrinter Cartridges for Home or theSmall OfficeThe global pandemic has forced countless millions into lockdownand having to work from home. It’s looking like this will becomethe permanent new normal. To support our advertisers and readers,RT staff also worked from home during China’s lockdown. Picturedis Amber Guan, Manager of the Communication Department forComexposium Recycling Times Exhibition Services Limited (RT).45 INTERNET OF PRINTINGAdjust Your Business Modelin the Face of the Pandemic47 OUT OF AFRICAStriving for 'Into Africa'48 THE LISTSBerto's last laugh on finding a SOHOprinterFEATURES24 FRONT COVER STORYWill the Home Office be the NewNormal?INKJET vs LASER:BATTLING FORDOMINATION INTHE HOME OFFICEHOW SAFEIS YOURHOMEPRINTER?PAGE 06PAGE 14DEBATEWHAT’S NEW FORPOST-COVIDPRINTING?E-COMMERCEAND THE NEWNORMALPAGE 23PAGE 306 Debate: Inkjet vs Laser Which Will Dominate theHome Office—Jarek Yang / Graham GallifordThe battle for supremacy has become more intense duringCOVID-19.23 6 QUESTIONSE-commerce and the New NormalAaron LeonThe Most TrustThTrusted Name in Print in 5 Languages14 How Safe is Your Home Printer?WILL THEHOMEOFFICE—Mark PatenaudeTo guarantee complete security for your print environment, thepriority in such scenarios should be to secure the wireless networkto which that printer is linked.BE THE NEW NORMAL?Argentina-based Enriqué Stura joins countlessmillions at home. Read some of their storiesPAGE 2416 New "Make-in-India"Policy—Is this an Opportunity for Printing Consumables?EXPORemaxWorldOCTOBER 15-17HOSOEnrique Stura has been a writer and trainerfor remanufactured cartridges for morethan 30 years and is based in BuenosAires, Argentina.—Dhruv MahajanThe government is also not going to ban imports from Chinaor any country who is a WTO member, but is only going to beencouraging Indian-made products under their AtmanirbharBharat.Comexposium Recycling Times Exhibition Services and RT ImagingWorld magazine informs, educates, and nurtures the global printer consumables industry innovatively through an integrated broadcast, print, digitaland social media strategy. As such, we honor and respect the intellectual property of all businesses and individuals. Consequently, we take a zero tolerance position to the manufacture, distribution and sale of patentBobo Wang, AETASinfringing and counterfeit printer cartridges and components. We continue to strive to avoid promoting such in our advertisements, articles and editorial content.Photo Credit: David GibbonsAll rights reserved. October 2020 by Recycling Times Media Corporation. No content is to be copied or republished without official written consent.The views of the writers and columnists in this magazine do not necessarily reflect the official position and views of Recycling Times Media Corporation. They are published to encourage thinking and discussionamong and between the Aftermarket and OEM imaging sectors. The content provided for publication by Recycling Times Media is the sole responsibility of each respective contributor, being their own proprietarywork. Such content is not subject to fact-checking, but is edited for its reasonableness. Recycling Times Media may correct or enhance previously published content at its sole discretion.Readers are further advised to apply due diligence when doing business with any advertiser or company mentioned in this publication.www.RTMworld.com Issue114

EDITORIAL5Tricia JudgeSomething that can’t even be seen hassickened millions and killed too many. Ithas literally stopped entire economies. Ithas exacted a heavy toll on the imagingsupplies industry too.Numbers from the experts differ, butthe industry shrank up to 35 percent,as customers turned off their printingdevices, and went home to be safe.OEMs, aftermarket manufacturers andremanufacturers alike were impacted hard.In this issue, you will read aboutPublishersDavid Gibbons Tony LeeEditorialUSATricia Judge (Senior Consulting Editor) Tricia@RTMworld.com ChinaMaggie Wang Maggie.Wang@RTMworld.com Tequila Yan Amber GuanDesignMiuling PengPartnersLatin AmericaGustavo Molinatti gmolinatti@guiadelreciclador.com EuropeMark Dawson Mark.Dawson@RTMworld.com AfricaStuart Lacey stuart@delace.co.za IndiaDhruv Mahajan Dhruv.Mahajan@RTMworld.com RussiaBusiness InformStanislav Malinskiy malinskiy stas@mail.ru EgyptArab Print MediaWalid Qorish walid@arabprintmedia.com OfficesAustraliaSabrina Lo Sabrina.Lo@RTMworld.com KoreaJames Hwang jdhwang@hotmail.com JapanIemori Kanetoyo kanetoyo@sunwise2001.com the impact on the industry from everygeographic region and how different theresponses have been. There are someconstants, such as the explosion in SOHOproducts that some have turned into asmall bright spot.To lighten the COVID dark days, manyhave found productivity and even humorin quarantine at home. Check out our talesfrom folks around the globe.The COVID nightmare was destinedto have some silver linings. Here’s one:we’ve come together to find ways tothrive once it’s over. In this issue, everypopulated continent has checked in toshare their ideas for moving forward.Industry leaders from Europe, India,China, the U.S. and elsewhere have addedtheir views. We have a debate: Laserversus Inkjet post-COVID. CartridgeWorld has shared its pick for the bestprinters for every environment. And fromChina, some cool new printing productsthat I want for my home office.And we will work through it. At the endof the nightmare, we will still be here,helping each other.New business models will be adopted,and the industry will adapt to them.Google, Facebook, Dell and Walmart haveall told their telecommuters to continueto work from home, even when the virusis eradicated. Other companies will aswell, which means that printing will beoccurring at home in a big way. Printingwill also return to corporate offices.The “office” will take on many newmeanings. And the imaging industry willfind a way to service all offices in all theirsplendor.China-Head OfficeOffice 2302, Building 2, V12 Creative Park, No. 32 NanwanNorth Road, Zhuhai, ChinaTel: 86 (0)756 3220716SubscriptionsMaggie Wang Maggie.Wang@RTMworld.com AdvertisingVictoria Zhao Victoria.Zhao@RTMworld.com Senior Consulting EditoEditorEmail: editor@RTMworld.comWebsite: www.RTMworld.comwww.RTMworld.com Issue114

6TONER & INKJET DEBATEIssue114 www.RTMworld.com

TONER & INKJET DEBATE7www.RTMworld.com Issue114

8TONER & INKJET DEBATEInkjet is a Better BusiJarek YangGoing back ten years, the debate has ragedwhether the laser printer or inkjet printeris more suitable for commercial printing.The answer has been beyond a doubt: laserprinters are more suitable for commercialprinting. Today, we should question thatconclusion. From an industry perspective,let’s consider our options by creating ahypothetical small business with a monthlyprint volume of less than 3000 pages.Printing Speed: More Options in InkjetPrinting than Laser ProductsIn the prevalently-held industry opinion,the speed of inkjet is slow and unsuitablefor business applications. However, with thedevelopment of precision manufacturing andthe improvement of print head manufacturingtechnology, the speed of inkjet printers hasgenerally been improving. A business with amonthly print volume of 3000 pages is mostlikely a small office environment with threeto five people.color printers, models with print speeds of11-20 ppm account for 22.9 percent of laserprinters, and 58.57 percent of inkjet printers.So in terms of speed, inkjet printers offermore options than laser printers.According to experience, such a workgroupprints documents relatively comprehensively,and the output is more black. However, colorprinting options are also preferred. Efficiency(speed) is usually not a primary concern.Studies have demonstrated that the printingspeed of ten to 20 PPM is acceptable.Judging from the speed distribution of blackInkjet Power Consumption is Lower thanthat of LaserGenerally speaking, the power of inkjetprinters is generally between 10W-40W,and laser printers are generally between200-400W. To determine optimum choices,compare the printer models with high sales inthe European market designed for a workloadof 3000 pages.Canon MAXIFYiB4050HP OFFICEJETpro8720Epson WORKFORCEWF-5110Brother HL-L3210CWKyocera ECOSYS P5026cdn20W/H35W/H20W/H390W/H390W/HLaser PrintersInkjet PrintersCost per Page is Lower than LaserNow consider the cost-per-page of the above products as follows:DevicesCanon MAXIFYiB4050HP OFFICEJETpro8720Epson WORKFORCEWF-5110Brother HL-L3210CWKyocera ECOSYS P5026cdnPriceUS 170.32US 234.71[Athema Services]US 46.66[Stonehill Of ice Supplies]US 289.63[Amazon]US T7901-4TN247KBMYTK-5240BKUS 43.57/2500 US 0.017US 69.74/3000 US 0.023US 64.35/2000 US 0.032US 43.35/2600 US 0.017US 77.23/3000 US 0.026US 90.34/4000 US 0.023US 32.17/1750 US 0.018US 42.90/1600 US 0.027US 38.43/2000 US 0.019US 77.23/2300 US 0.034US 89.65/3000 US 0.030Canon Official SiteHP Official SiteAmazonBrother Official SiteAmazonCMYSourceLaser PrintersInkjet PrintersIssue114 www.RTMworld.com

TONER & INKJET DEBATE9ness ToolThe Operating Failure Rate of Inkjet isLower than that of Laser ProductsInkjet is a non-contact printing operation.The print head and the paper are not indirect contact, and there are only two stepsfrom inkjet to imaging. The imaging pathis short, and the machine failure rate is low.Laser printing involves contact printing.The imaging unit is in close contact withthe paper, and there are seven large units incontact with the paper, which leads to morepaper jams and a higher failure rate.Other Factors in the Debate: Paper has been designed for a host ofdifferent printing applications. However,the application range of inkjet paperis better than that of laser printers inoffice settings. There are slightly morecategories for paper designed for inkjet use than those designed for lasers,such as commonly used adhesive paperand photo paper. And laser printers arefar more demanding of its paper andtherefore have relatively higher quality(and therefore price?)photos. In terms of color reproduction ofthe photos, inkjet printers are better thanlaser printers. Comprehensive operating costperformance: The overall operatingcost of inkjet is lower than that of laserproducts. We can apply a formulato make a calculation: Printer price /service life consumable price / numberof printed pages electricity bill comprehensive cost performance. The price of the printer here is fixed.Given the above several machines usedin our hypothetical, the price of the laserprinters is higher than that of the inkjetprinters. The price of the inkjet cartridges isgenerally lower than that of lasercartridges. The power consumption ofinkjet printers is about one tenth that oflaser machines, so the electricity bill islower in terms of usage rates.In conclusion, inkjet printers are nowbetter suited to serve businesses with 3000page monthly usage than laser printers. Small office uses often include printingThe views and opinions expressed in this article are those of the author and do not necessarily reflect the officialpolicy or position of any agency or company to which the author may belong.www.RTMworld.com Issue114

10 TONER & INKJET DEBATEToner/Laser Will Continue toHow is “dominate” defined? It can meanrule or control, exert the supreme determininginfluence, overlook from a superior heightor be predominant in something. To most,I believe, it is the latter that would berecognized as the indication of dominance ofone print technology compared to another,but dominance in what way? Is it in numberof cartridges sold to the market, value ofsupplies sold to the market, profit made insales to the market or the number of pagesprinted by users? I believe the dominance isdefined by the latter.Why is toner-based printing currentlydominant in the global office printingmarket? The predominance of the volumeof prints made using toner compared toinkjet for business will continue, becauseof the large number of toner-based printersin the installed base, and the higher averagemonthly print volume for toner-baseddevices. In addition to this, the advantagesin hard copy characteristics means that thereis a user preference for pages printed usingtoner.Worldwide Printer Page VolumesThe total toner that will be consumedworldwide will continue to be about 180,000metric tons per year and this will be used tomake the equivalent of 2.75 trillion pages.Eighty thousand metric tons of toner isused in desktop laser printers each year.Therefore, globally 1.2 trillion A4-equivalentpages are printed by toner-based printers/MFPs. This compares to slightly less thanone-half trillion by inkjet.Worldwide page volumes printed fromoffice printers are severely down in 2020,due to many offices being closed and manyremote workers are not able to print at home.This is not only because of lockdowns, butalso as the Covid-19 pandemic changeswhere and how work is done. Publishedresearch from International Data Corporationforecasts that total page volume will fall13.7 percent from 3.2 trillion pages in 2019to 2.8 trillion pages in 2020. It is predictedthat the market will bounce back slightly in2021, but page volume is now predicted tosee a negative compound annual growth rate(CAGR) of -4.8 percent through 2024.Issue114 www.RTMworld.comOver recent years, there has been agrowing preference for digital collaborationin business and this will continue in the postCovid world. This digital transformationwill give rise to the growth of cloudprint, digital workflow and changed printinfrastructure. There may be a shift to theuse of more distributed printers instead oflarger workgroup printers. The pandemic hasand will continue to accelerate the digitaltransformation of business and this will havean effect on print volumes. The predictedworldwide print volume is shown in the chartthat follows.Average Monthly Page Volume and DigitalTransformationSo, total page volume worldwide willdecrease, and the average number of pagesprinted per printer will also decline withthe growing digital transformation of theoffice. However, the average number ofpages printed per month by toner-basedprinters will remain much higher than that ofinkjet. Shown below is the predicted averagemonthly print volume from office printers bytechnology.

TONER & INKJET DEBATEDominateTypically, the job type produced on laserprinters is different from inkjet. The jobsprinted on laser printers tend to be longer runsof multi-page documents. Such documentsare less subject to digital transformation thansimpler single-page types which are moretypically produced using inkjet.From the current moderated level, it issure that business will resume substantially,meaning that business printing will resumesubstantially too. Changes in the workingenvironment predicted are that 25 percent ofworkers will continue to work from home11Graham Gallifordeither 100 percent or a proportion of the time.through cloud printing will become moreAs a result, the digital transformation indocuments in business will continue andlikely accelerate. However, when workingremotely, some workers will need to print.A large proportion of employees who wereprinting regularly in the office and are nowworking from home are printing less andworking more digitally. Those that do have aprinter at home are unlikely to have a devicethat adheres to the tight security standardsthat would be expected in a corporateenvironment so printing on an office deviceprevalent. Cloud print services are emergingas an effective way to implement a costeffective print infrastructure enabling reducedcapital expenditure and operating costs and isexpected to expand.Why Are Laser Toner Printers Dominant?The existing installed base of tonerbased printers is robust and is not going tobe reduced substantially in the near future.The forecast for the worldwide office printerinstalled base is shown below:Graham GallifordII’veve Been innRemanufacturing forr38years!It was May of 1982. Canon had just launched the first print engine using the then revolutionary “all-in-one” toner cartridge. Throwing away the CanonPC-10 cartridges almost amounted to throwing away the whole copier!I believed that the cartridge components must be good for longer service after the alleged 2000-page life. It is just that the toner would run out. I drilleda hole in a spent cartridge, poured in some Canon NP155 toner, reinstalled the cartridge, powered up, pressed print, and crossed my fingers. Eureka! Itworked! That may have been the first remanufacturing experiment ever and it was the start of my journey in remanufacturing.As the CEO of Coates in the U.S., I built a toner manufacturing plant and made the business into the most profitable operating unit in the globalCoates Group. Despite resistance from the Group headquarters in London, I transitioned the company from an OEM supplier to focus on serving thethen embryonic remanufacturing industry. After some years of refining and growing Coates U.S. business, I decided to take an opportunity to join ArtDiamond in launching activities to support the worldwide recharging and remanufacturing industry.In 1993 we developed the “R&R News” magazine and hosted the “R&R Show” in Las Vegas in October that year and “R&R Europe” in March 1994. Asmanaging editor of the magazine, my objective was to answer some important needs of remanufacturers not being satisfied at the time. Our vision wasto “foster the growth of recycling” by “advancing skills, broadening scope and deepening the professionalism of rechargers and recyclers.”Many issues addressed in the October 1993 premier issue of R&R News I am holding in the photograph are exactly the same today. The headline articlewas titled “Thar’s Gold in Color Cartridges” - as true today as yesterday. Another major feature was concerning Ricoh’s patent infringement actionagainst U.S. aftermarket suppliers.This year marks my 52nd in printing, my 46th in toner technology and the 26th anniversary of my company Galliford Consulting & Marketing. I continuemy work in product R&D, business research and consultancy. After having published the definitive study of chemical toner manufacturing andmarketing with continuous updates over the last 12 years, I am currently compiling an important new study of the global toner manufacturing industry,including all markets and companies, forecasting in detail out to 2023. I plan to release the study in November 2020.Toner continues to be an exciting and dynamic field of endeavor in which I plan to be involved for years to come.go to page13www.RTMworld.com Issue114

12 TONER & INKJET DEBATEIssue114 www.RTMworld.com

TONER & INKJET DEBATE13from Page 11There is, as can be seen, going to bea continued decline in the installed baseof printers and this is of course signalinga change in work practices from digitaltransformation. The installed base of inkjetmachines however will decrease more steeplythan that of toner-based printers.Already printer shipments worldwidecontracted 7.5 percent

The global pandemic has forced countless millions into lockdown and having to work from home. It’s looking like this will become the permanent new normal. To support our advertisers and readers, RT staff also worked from home during China’s lockdown. Pictured is Amber Guan, Manager of the Communication Department for

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