CQE QUALITY ENGINEER CERTIFIED - ASQ

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CQECERTIFIEDQUALITY ENGINEERQuality excellence to enhance your careerand boost your organization’s bottom lineasq.org/cert

Certification from ASQ is considered a mark ofquality excellence in many industries. It helps youadvance your career and boosts your organization’sbottom line through your mastery of quality skills.Becoming certified as a Quality Engineer confirmsyour commitment to quality and the positive impactit will have on your organization.ExaminationEach certification candidateis required to pass a writtenexamination that consists ofmultiple-choice questions thatmeasure comprehension ofthe body of knowledge.2Certified Quality Engineer

INFORMATIONCertified Quality EngineerThe Certified Quality Engineer (CQE) is a professional who understands theprinciples of product and service quality evaluation and control. This body ofknowledge and applied technologies include, but are not limited to, developmentand operation of quality control systems, application and analysis of testingand inspection procedures, the ability to use metrology and statistical methodsto diagnose and correct improper quality control practices, an understanding ofhuman factors and motivation, familiarity with quality cost concepts and techniques,and the knowledge and ability to develop and administer management informationsystems and to audit quality systems for deficiency identification and correction.CQEComputer Delivered – the CQEexamination is a alf-hour exam and isoffered in English only. Onehundred and sixty questions arescored and 15 are unscored.Paper and Pencil – The CQEexamination is a one-part,160-multiple-choice-question,five-hour exam and is offeredin English only.For comprehensive exam information on the Quality Engineer certification,visit asq.org/cert.Certified Quality Engineer3

Education and/or ExperienceYou must have eight years of on-thejob experience in one or more of theareas of the Certified Quality EngineerBody of Knowledge.A minimum of three years ofthis experience must be in adecision-making position. “Decisionmaking” is defined as the authorityto define, execute, or control projects/processes and to be responsible for theoutcome. This may or may not includemanagement or supervisory positions.Work experience must be in afull-time, paid role. Paid intern,co-op, or any other course workcannot be applied toward the workexperience requirement.If you were ever certified by ASQ as: Quality Auditor (CQA) Reliability Engineer (CRE) Software Quality Engineer (CSQE) Manager of Quality/OrganizationalExcellence (CMQ/OE) Supplier Quality Professional(CSQP)4Certified Quality EngineerExperience used to qualify forcertification in these fields appliesto certification as a QualityEngineer (CQE).If you have completed a degree*from a college, university, ortechnical school with accreditationaccepted by ASQ, part of theeight-year experience requirementwill be waived, as follows (only oneof these waivers may be claimed): Diploma from a technicalor trade school–one yearwill be waived. Associate’s degree–two years waived. Bachelor’s degree–four years waived. Master’s or doctorate–five years waived*Degrees or diplomas from educational institutions outsidethe United States must beequivalent to degrees fromU.S. educational institutions.

Minimum Expectations Will have a fundamentalunderstanding of qualityphilosophies, principles,systems, methods, tools,standards, organizationaland team dynamics, customerexpectations and satisfaction,supplier relations andperformance, leadership,training, interpersonalrelationships, improvementsystems, and professional ethics. Will have a fundamentalunderstanding of a qualitysystem and its development,documentation, and implementationto domestic and internationalstandards or requirements. Will have a basic understandingof the audit process including typesof audits, planning, preparation,execution, reporting results,and follow-up. Will be able to develop andimplement quality programs,including tracking, analyzing,reporting, and problem solving. Will be able to plan, control,and ensure product and processquality in accordance withquality principles, which includeplanning processes, materialcontrol, acceptance sampling,and measurement systems. Will have basic knowledge ofreliability, maintainability, andrisk management, including keyterms and definitions, modeling,systems design, assessmenttools, and reporting. Will have a thoroughunderstanding of problemsolving and quality improvementtools and techniques. This includesknowledge of management andplanning tools, quality tools,preventive and corrective actions,and how to overcome barriers toquality improvements. Will be able to acquire andanalyze data using appropriatestandard quantitative methodsacross a spectrum of businessenvironments to facilitate processanalysis and improvements.Certified Quality Engineer5

BODY OF KNOWLEDGECertified Quality Engineer (CQE)Topics in this body of knowledge (BoK) include subtext explanationsand the cognitive level at which the questions will be written.This information will provide useful guidance for both the ExamDevelopment Committee and the candidate preparing to take theexam. The subtext is not intended to limit the subject matter or beall-inclusive of that material that will be covered in the exam. It ismeant to clarify the type of content that will be included on the exam.The descriptor in parentheses at the end of each entry refers to themaximum cognitive level at which the topic will be tested. A completedescription of cognitive levels is provided at the end of this document.I. Management andLeadership (18 Questions)A. Quality Philosophiesand FoundationsDescribe continuous improvement tools,including lean, Six Sigma, theory ofconstraints, statistical process control(SPC), and total quality management,and understand how modern qualityhas evolved from quality controlthrough statistical process control(SPC) to total quality managementand leadership principles (includingDeming’s 14 points). (Understand)B. The Quality ManagementSystem (QMS)1. Strategic planningIdentify and define topmanagement’s responsibility forthe QMS, including establishingpolicies and objectives, settingorganization-wide goals, andsupporting quality initiatives. (Apply)2. Deployment techniquesDefine, describe, and use variousdeployment tools in support of theQMS such as:6Certified Quality Engineera. BenchmarkingDefine the concept ofbenchmarking and why itmay be used. (Remember)b. StakeholderDefine, describe, and usestakeholder identificationand analysis. (Apply)c. PerformanceDefine, describe, and useperformance measurementtools. (Apply)d. Project managementDefine, describe, and use projectmanagement tools, includingPERT charts, Gantt charts,critical path method (CPM),and resource allocation. (Apply)3. Quality information system (QIS)Identify and describe the basicelements of a QIS, including whowill contribute data, the kind ofdata to be managed, who willhave access to the data, the levelof flexibility for future informationneeds, and data analysis.(Understand)

C. ASQ Code of Ethicsfor Professional ConductDetermine appropriate behavior insituations requiring ethical decisions.(Evaluate)D. Leadership Principlesand TechniquesAnalyze various principles andtechniques for developing andorganizing teams and leadingquality initiatives. (Analyze)E. Facilitation Principlesand Techniques1. Roles and responsibilitiesDescribe the facilitator’s rolesand responsibilities on a team.(Understand)2. Facilitation toolsApply various tools used withteams, including brainstorming,nominal group technique, conflictresolution, and force-field analysis.(Apply)F. Communication SkillsIdentify specific communicationmethods that are used for deliveringinformation and messages in a varietyof situations across all levels of theorganization. (Analyze)G. Customer RelationsDefine, apply, and analyze the resultsof customer relation tools such asquality function deployment (QFD) andcustomer satisfaction surveys. (Analyze)H. Supplier Management1. TechniquesApply various supplier managementtechniques, including supplierqualification, certification, andevaluation. (Apply)2. ImprovementAnalyze supplier ratings andperformance improvement results.(Analyze)I. Barriers to Quality ImprovementIdentify barriers to quality improvement,analyze their causes and impact, andimplement methods for improvement.(Analyze)II. The Quality System(16 Questions)A. Elements of the Quality System1. Basic elementsInterpret the basic elements of aquality system, including planning,control, and improvement, fromproduct and process designthrough quality cost systemsand audit programs. (Evaluate)2. DesignAnalyze the design and alignmentof interrelated processes to thestrategic plan and core processes.(Analyze)B. Documentation ofthe Quality System1. Document componentsIdentify and describe qualitysystem documentation components,including quality policies andprocedures to support the system.(Understand)2. Document controlEvaluate configuration management,maintenance, and document controlto manage work instructions andquality records. (Evaluate)C. Quality Standardsand Other GuidelinesApply national and internationalstandards and other requirementsand guidelines, including the MalcolmBaldrige National Quality Award(MBNQA), and describe key pointsof the ISO 9000 series of standards.(Note: Industry-specific standards willnot be tested.) (Apply)3. RiskUnderstand business continuity,resiliency, and contingencyplanning. (Understand)Certified Quality Engineer7

D. Quality Audits1. Types of auditsDescribe and distinguish betweenvarious types of quality audits suchas product, process, management(system), registration (certification),compliance (regulatory), first,second, and third party. (Apply)2. Roles and responsibilities in auditsIdentify and define rolesand responsibilities for auditparticipants such as audit team(leader and members), client,and auditee. (Understand)3. Audit planningand implementationDescribe and apply the stagesof a quality audit, from auditplanning through conductingthe audit. (Apply)4. Audit reporting and follow-upApply the steps of audit reportingand follow-up, including the needto verify corrective action. (Apply)E. Cost of Quality (COQ)Identify and apply COQ concepts,including cost categorization, datacollection, reporting, and interpretingresults. (Analyze)F. Quality TrainingIdentify and apply key elements of atraining program, including conductinga needs analysis, developing curriculaand materials, and determining theprogram’s effectiveness. (Apply)III. Product, Process,and Service Design(23 Questions)A. Classification ofQuality CharacteristicsDefine, interpret, and classify qualitycharacteristics for new and existingproducts, processes, and services.(Note: The classification of defectsis covered in IV.B.3.) (Evaluate)8Certified Quality EngineerB. Design Inputs and Review1. InputsTranslate design inputs suchas customer needs, regulatoryrequirements, and risk assessmentinto robust design using techniquessuch as failure mode and effectsanalysis (FMEA), quality functiondeployment (QFD), Design for X(DFX), and Design for Six Sigma(DFSS). (Analyze)2. ReviewIdentify and apply common elementsof the design review process,including roles and responsibilitiesof participants. (Apply)C. Technical Drawingsand SpecificationsInterpret specification requirementsin relation to product and processcharacteristics and technical drawings,including characteristics such asviews, title blocks, dimensioningand tolerancing, and GD&Tsymbols. (Evaluate)D. Verification and ValidationInterpret the results of evaluationsand tests used to verify and validatethe design of products, processesand services, such as installationqualification (IQ), operationalqualification (OQ), and processqualification (PQ). (Evaluate)E. Reliability and Maintainability1. Predictive and preventivemaintenance toolsDescribe and apply the tools andtechniques used to maintain andimprove process and productreliability. (Apply)2. Reliability andmaintainability indicesReview and analyze indices suchas MTTF, MTBF, MTTR, availability,and failure rate. (Analyze)3. Reliability modelsIdentify, define, and distinguishbetween the basic elementsof reliability models such asexponential, Weibull, andbathtub curve. (Apply)

4. Reliability/Safety/Hazard Assessment ToolsDefine, construct, and interpret theresults of failure mode and effectsanalysis (FMEA), failure mode,effects, and criticality analysis(FMECA), and fault tree analysis(FTA). (Evaluate)IV. Product and ProcessControl (25 Questions)A. MethodsImplement product and processcontrol methods such as control plandevelopment, critical control pointidentification, and work instructiondevelopment and validation. (Analyze)B. Material Control1. Material identification,status, and traceabilityDefine and distinguish betweenthese concepts, and describemethods for applying them invarious situations. (Analyze)2. Material segregationDescribe material segregationand its importance, and evaluateappropriate methods for applyingit in various situations. (Evaluate)3. Material classificationClassify product and processdefects and nonconformities.(Evaluate)4. Material review boardDescribe the purpose andfunction of an MRB and evaluatenonconforming product or materialto make a disposition decision invarious situations. (Evaluate)C. Acceptance Sampling1. Sampling conceptsInterpret the concepts of producerand consumer risk and related terms,including operating characteristic(OC) curves, acceptable qualitylimit (AQL), lot tolerance percentdefective (LTPD), average outgoingquality (AOQ), and averageoutgoing quality limit (AOQL).(Analyze)2. Sampling standards and plansIdentify, interpret, and applyANSI/ASQ Z1.4 and Z1.9standards for attributes andvariables sampling. Identifyand distinguish between single,double, multiple, sequential, andcontinuous sampling methods.Identify the characteristics ofDodge-Romig sampling tablesand when they should be used.(Analyze)3. Sample integrityIdentify and apply techniquesfor establishing and maintainingsample integrity. (Apply)D. Measurement and Test1. Measurement toolsSelect and describe appropriateuses of inspection tools suchas gage blocks, calipers,micrometers, and opticalcomparators. (Analyze)2. Destructive andnondestructive testsIdentify when destructive andnondestructive measurement testmethods should be used andapply the methods appropriately.(Apply)E. MetrologyApply metrology techniques such ascalibration, traceability to calibrationstandards, measurement error and itssources, and control and maintenanceof measurement standards anddevices. (Analyze)F. Measurement SystemAnalysis (MSA)Calculate, analyze, and interpretrepeatability and reproducibility(gage R&R) studies, measurementcorrelation, capability, bias, linearity,precision, stability and accuracy, aswell as related MSA quantitative andgraphical methods. (Evaluate)Certified Quality Engineer9

V. Continuous Improvement(27 Questions)A. Quality Control ToolsSelect, construct, apply, and interpretthe following quality control tools:1. Flowcharts2. Pareto charts3. Cause and effect diagrams4. Control charts5. Check sheets6. Scatter diagrams7. Histograms (Analyze)B. Quality Managementand Planning ToolsSelect, construct, apply, and interpretthe following quality management andplanning tools:1. Affinity diagramsand force field analysis2. Tree diagrams3. Process decisionprogram charts (PDPC)4. Matrix diagrams5. Interrelationship digraphs6. Prioritization matrices7. Activity network diagrams(Analyze)C. Continuous ImprovementMethodologiesDefine, describe, and apply thefollowing continuous improvementmethodologies:1. Total quality management (TQM)2. Kaizen3. Plan-do-check-act (PDCA)4. Six Sigma5. Theory of constraints (ToC)(Evaluate)10 Certified Quality EngineerD. Lean toolsDefine, describe, and apply thefollowing lean tools:1. 5S2. Value stream mapping3. Kanban4. Visual control5. Waste (Muda)6. Standardized work7. Takt time8. Single minute exchangeof die (SMED) (Evaluate)E. Corrective ActionIdentify, describe, and apply elementsof the corrective action process,including problem identification, failureanalysis, root cause analysis, problemcorrection, recurrence control, andverification of effectiveness. (Evaluate)F. Preventive ActionIdentify, describe, and apply variouspreventive action tools such as errorproofing/poka-yoke, robust designand analyze their effectiveness.(Evaluate)VI. Quantitative Methodsand Tools (36 Questions)A. Collecting and Summarizing Data1. Types of dataDefine, classify, and comparediscrete (attributes) and continuous(variables) data. (Apply)2. Measurement scalesDefine and describe nominal,ordinal, interval, and ratio scales.(Understand)3. Data collection methodsDescribe various methods forcollecting data, including tallyor check sheets, data coding,automatic gaging, and identifythe strengths and weaknessesof the methods. (Apply)

4. Data accuracy and integrityApply techniques that ensuredata accuracy and integrity,and identify factors that caninfluence data accuracy suchas source/resource issues,flexibility, versatility, inconsistency,inappropriate interpretation of datavalues, and redundancy. (Apply)5. Descriptive statisticsDescribe, calculate, and interpretmeasures of central tendency anddispersion (central limit theorem),and construct and interpret frequencydistributions, including simple,categorical, grouped, ungrouped,and cumulative. (Evaluate)6. Graphical methods fordepicting relationshipsConstruct, apply, and interpretdiagrams and charts such asstem-and-leaf plots, and boxand-whisker plots. (Note: Scatterdiagrams are covered in V.A.)(Analyze)7. Graphical methods fordepicting distributionsConstruct, apply, and interpretdiagrams such as normal andnon-normal probability plots.(Note: Histograms are coveredin V.A.) (Analyze)B. Quantitative Concepts1. TerminologyDefine and apply quantitativeterms, including population,parameter, sample, statistic,random sampling, and expectedvalue. (Analyze)2. Drawing statistical conclusionsDistinguish between numericand analytical studies. Assess thevalidity of statistical conclusionsby analyzing the assumptionsused and the robustness of thetechnique used. (Evaluate)3. Probability terms and conceptsDescribe concepts such asindependence, mutually exclusive,multiplication rules, complementaryprobability, and joint occurrenceof events. (Understand)C. Probability Distributions1. Continuous distributionsDefine and distinguish betweenthese distributions such asnormal, uniform, bivariate normal,exponential, lognormal, Weibull, chisquare, Student’s t and F. (Analyze)

2. Discrete distributionsDefine and distinguish betweenthese distributions such asbinomial, Poisson, hypergeometric,and multinomial. (Analyze)D. Statistical Decision Making1. Point estimates andconfidence intervalsDefine, describe, and assess theefficiency and bias of estimators.Calculate and interpret standarderror, tolerance intervals, andconfidence intervals. (Evaluate)2. Hypothesis testingDefine, interpret, and applyhypothesis tests for means,variances, and proportions.Apply and interpret the conceptsof significance level, power, andtype I and type II errors. Defineand distinguish between statisticaland practical significance.(Evaluate)3. Paired-comparison testsDefine and use paired-comparison(parametric) hypothesis tests, andinterpret the results. (Apply)4. Goodness-of-fit testsDefine chi square andother goodness-of-fit tests,and understand the results.(Understand)2. Simple linear correlationCalculate the correlation coefficientand its confidence interval, andconstruct and interpret a hypothesistest for correlation statistics. (Analyze)3. Time-series analysisDefine, describe, and use timeseries analysis, including movingaverage to identify trends andseasonal or cyclical variation.(Apply)F. Statistical Process Control (SPC)1. Objectives and benefitsIdentify and explain the objectivesand benefits of SPC. (Understand)2. Common and special causesDescribe, identify, and distinguishbetween these types of causes.(Analyze)3. Selection of variableIdentify and select characteristicsfor monitoring by control chart.(Analyze)4. Rational subgroupingDefine and apply the principles ofrational subgrouping. (Apply)5. Analysis of variance (ANOVA)Define and use ANOVAs andinterpret the results. (Analyze)5. Control chartsIdentify, select, construct,and use various control charts,including X-R, X-s, individualsand moving range (ImR or XmR),moving average and movingrange (MamR), p, np, c,and u. (Analyze)6. Contingency tablesDefine and use contingencytables to evaluate statisticalsignificance. (Apply)6. Control chart analysisRead and interpret control chartsand use rules for determiningstatistical control. (Evaluate)E. Relationships Between Variables7. Pre-control chartsDefine and describe these chartsand how they differ from othercontrol charts. (Understand)1. Linear regressionCalculate the regression equationfor simple regressions and leastsquares estimates. Constructand interpret hypothesis tests forregression statistics. Use linearregression models for estimationand prediction. (Analyze)8. Short-run SPCIdentify and define short-runSPC rules. (Understand)Certified Quality Engineer 13

G. Process andPerformance Capability1. Process capability studiesDefine, describe, calculate,and use process capabilitystudies, including identifyingcharacteristics, specificationsand tolerances, developingsampling plans for such studies,and establishing statistical control.(Analyze)2. Process performancevs. specificationsDistinguish between naturalprocess limits and specificationlimits, and calculate percentdefective, defects per millionopportunities (DPMO), and partsper million (PPM). (Analyze)3. Process capability indicesDefine, select, and calculate Cp,Cpk, Cpm, and Cr, and evaluateprocess capability. (Evaluate)4. Process performance indicesDefine, select, and calculate Ppand Ppk, and evaluate processperformance. (Evaluate)H. Design and Analysisof Experiments1. TerminologyDefine terms such as dependentand independent variables, factors,levels, response, treatment, error,and replication. (Understand)2. Planning andorganizing experimentsIdentify the basic elements ofdesigned experiments, includingdetermining the experimentobjective, selecting factors,responses, and measurementmethods, and choosing theappropriate design. (Analyze)3. Design principlesDefine and apply the principlesof power and sample size,balance, replication, order,efficiency, randomization,blocking, interaction, andconfounding. (Apply)14 Certified Quality Engineer4. One-factor experimentsConstruct one-factor experimentssuch as completely randomized,randomized block, and Latin squaredesigns, and use computational andgraphical methods to analyze thesignificance of results. (Analyze)5. Full-factorial experimentsConstruct full-factorial designsand use computational andgraphical methods to analyze thesignificance of results. (Analyze)6. Two-level fractionalfactorial experimentsConstruct two-level fractionalfactorial designs and applycomputational and graphicalmethods to analyze the significanceof results. (Analyze)VII. Risk Management(15 Questions)A. Risk Oversight1. Planning and oversightUnderstand identification,planning, prioritization, andoversight of risk. (Understand)2. MetricsIdentify and apply evaluationmetrics. (Apply)3. Mitigation planningApply and interpret risk mitigationplan. (Evaluate)B. Risk AssessmentApply categorization methodsand evaluation tools to assess risk.(Analyze)C. Risk Control1. Identification and documentationIdentify and document risks, gaps,and controls. (Analyze)2. Auditing and testingApply auditing techniques andtesting of controls. (Evaluate)

LEVELS OF COGNITIONBased on Bloom’s Taxonomy—Revised (2001)In addition to content specifics, the subtext for each topic in this BoK alsoindicates the intended complexity level of the test questions for that topic.These levels are based on “Levels of Cognition” (from Bloom’s Taxonomy—Revised, 2001) and are presented below in rank order, from least complexto most complex.REMEMBER Recall or recognize terms,definitions, facts, ideas, materials, patterns,sequences, methods, principles, etc.UNDERSTAND Read and understanddescriptions, communications, reports,tables, diagrams, directions, regulations, etc.APPLY Know when and how to useideas, procedures, methods, formulas,principles, theories, etc.ANALYZE Break down information intoits constituent parts and recognize theirrelationship to one another and how theyare organized; identify sublevel factors orsalient data from a complex scenario.EVALUATE Make judgments about thevalue of proposed ideas, solutions, etc.,by comparing the proposal to specificcriteria or standards.CREATE Put parts or elements togetherin such a way as to reveal a pattern orstructure not clearly there before; identifywhich data or information from a complexset is appropriate to examine further orfrom which supported conclusions canbe drawn.Visit asq.org/cert for comprehensive exam information.

Enhance your careerwith ASQ certification today!Visit asq.org/cert for additionalcertification information including: Applications Available certifications andinternational language options Reference materials Study guides and test-taking tips Comprehensive exam information ASQ sections International contacts EndorsementsItem B0050

Certified Quality Engineer 3 The Certified Quality Engineer (CQE) is a professional who understands the principles of product and service quality evaluation and control. This body of knowledge and applied technologies include, but are not limited to, development and operation of quality

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