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Speakers:Zach NelsonCEONetSuite, IncMax ManciniSenior DirectoreBay Copyright NetSuite Inc., All Rights Reserved.AgendaNetSuite Company OverviewChallenges & Solutions for Mid-market1998: Founded by Larry Ellison & Evan GoldbergStrategy:Deliver integrated business applications as onlineservices to small and mid-sized businessesNetSuite eBay MarketplaceLive NetSuite Product DemonstrationCustomer PanelResults: 500 employees HQ in San Mateo, CA with officesworldwide in: Q&AToronto, CANLondon, UKSydney, AUSSingaporePhilippines Largest integrated on-demand customerbase (over 7000 customers) 1,500 ecommerce companies runon NetSuite Copyright NetSuite Inc., All Rights Reserved.Best Software ServiceThe CPA TechnologyAdvisor Copyright NetSuite Inc., All Rights Reserved.Last Slide FirstNetSuite Brings Integrated, On-Demand Suite toMid-Sized Companies Web OperationsNew Features Meet Complex Mid-Market NeedsBest Solution Is Also Most Affordable Solution Copyright NetSuite Inc., All Rights Reserved.NetSuite EcommerceProven Ecommerce Leaderfor Companies with Sales 10 Million Copyright NetSuite Inc., All Rights Reserved.1

Why NetSuite Ecommerce?More than the Tip of the Iceberg!Today Website Content Shopping Cart Checkout Real-time Order Management, Inventory B2B Payments: Invoices, P-cardsNetSuite ExtendsEcommerce Leadershipto Mid-sized Companies UPS/FedEx Shipping Customer Self-Service Site Analytics Sales Force Automation Marketing, Customer Support Accounting, Purchasing And so much more! Copyright NetSuite Inc., All Rights Reserved.Mid-Market Ecommerce Needs Copyright NetSuite Inc., All Rights Reserved.Mid-Market Ecommerce NeedsBusiness Process AutomationBusiness Process Automation“The Full Multi” for Globalization:“The Full Multi” for Globalization– Multi-Site– Multi-ChannelSophisticated Selling Tools– Multi-Currency– Multi-LingualSuperior Business IntelligenceSophisticated Selling ToolsSuperior Business Intelligence Copyright NetSuite Inc., All Rights Reserved. Copyright NetSuite Inc., All Rights Reserved.Tightly Coupled ProcessesThe Mid-market ishigh volume, multichannel. Typicalmanual ecommerceprocesses can’tkeep up.ShopPick & PackWebStoreWarehouseOrderMgmt Copyright NetSuite Inc., All Rights Reserved.Customer ServiceInvoiceWeb OrderSupportFinance Copyright NetSuite Inc., All Rights Reserved.2

Manual Processes, FragmentedInformation & ChannelsTightly Coupled ProcessesWeb StoreShopPick & PackCustomer ServiceInvoiceWeb ce Copyright NetSuite Inc., All Rights Reserved.NetSuite: The Intelligent Brain Copyright NetSuite Inc., All Rights Reserved.Mid-market Ecommerce NeedsBusiness Process AutomationWeb StoreWeb SiteThe Full Multi!MarketingCampaignsSales ForceAutomationCustomerPortalSophisticated Selling ToolsSupport MgmtPartner MgmtVendorPortalSuperior Business IntelligenceOrder MgmtRev RecFinancialsPurchasingBillingPayroll Copyright NetSuite Inc., All Rights Reserved.Multiple Site/Company Copyright NetSuite Inc., All Rights Reserved.Multi-CurrencyMultiple websitesSite-specific web storesAll from a single accountSales roll-up for globalvisibility & reportingYou can sell in multiplecurrencies from a singlesite, or set a defaultcurrency per-site.Shoppers will see a dropdown with the currenciesyou offer and can switchfrom one to the other. Copyright NetSuite Inc., All Rights Reserved. Copyright NetSuite Inc., All Rights Reserved.3

Multi-LanguageMulti-Channel - And Now eBayYou can translate everypage, every field andevery button into a nearlyunlimited number oflanguages.WebStoreShoppers will see a dropdown with the names ofthe languages you displayin. As soon as theychoose a new language,the entire website istranslated to thatlanguage.OfflinePhone Copyright NetSuite Inc., All Rights Reserved.Marketplace Copyright NetSuite Inc., All Rights Reserved.eBay Marketplace OvervieweBay has a global presence in 33 markets, with222 million registered users worldwideIn Q4-06, gross merchandise volume (GMV), thetotal value of all successfully closed items oneBay’s trading platforms, was 14.4 billion. TotalGMV for the full year 2006 was more than 52billionMax ManciniSenior DirectorPlatform & Innovation eBay Copyright NetSuite Inc., All Rights Reserved.eBay users worldwide trade more than 1,812worth of goods on the site every secondAt any given time, there are approximately 100million eBay listings worldwide, andapproximately 6.6 million listings are added eachday Copyright NetSuite Inc., All Rights Reserved.Challenges Come with GrowthFor Large Volume eBay Sellers Managing back office functions (e.g. inventory,accounting, purchasing)Streamlining high volume fulfillmentEnd-to-End Ecommerce SolutionFor Growing & Midsize Businesses Copyright NetSuite Inc., All Rights Reserved.Providing effective customer serviceAutomating highly manual business processesIntegrating other sales, service channels Copyright NetSuite Inc., All Rights Reserved.4

Manual Processes, FragmentedInformation & ChannelsNetSuite: The Intelligent BrainWeb StoreShippingWeb StoreWeb SiteSFAMarketingCampaignsSales ForceAutomationCustomerPortalSupport MgmtPartner MgmtVendorPortalOrder MgmtRev ketplace Copyright NetSuite Inc., All Rights Reserved.NetSuite Helps Run the EntireBusiness More Effectively Copyright NetSuite Inc., All Rights Reserved.NetSuite Users:Sell More Through New Channel: eBayListing managementInventory managementWeb StoreOrder management/fulfillmentCustomer service &supportWeb SiteMarketingCampaignsSales ForceAutomationCustomerPortalUPS and FedEx shippinglabelsVendorPartner MgmtPortalSelling through multiplechannelsMarketing automationAccounting, PurchasingWebStoreOfflineSupport MgmtPhoneMarketplaceOrder MgmtRev RecFinancialsPurchasingBillingPayroll Copyright NetSuite Inc., All Rights Reserved. Copyright NetSuite Inc., All Rights Reserved.Mid-market Ecommerce NeedsBusiness Process Automation The Full MultiSophisticated Selling ToolsEnd-to-End Ecommerce SolutionFor Growing & Midsize Businesses Copyright NetSuite Inc., All Rights Reserved.Superior Business Intelligence Copyright NetSuite Inc., All Rights Reserved.5

Amazon.com-like ToolsAmazon.com-like ToolsAutomated Upsell, Cross-sellGift CertificatesItem CouponsShipping Cost EstimatorMinimum OrderAmount/QuantityE-mail Page to a FriendFree Shipping (if buy item X)– Complements if order x ( amount)Ship Complete Order Option Copyright NetSuite Inc., All Rights Reserved.Mid-market Ecommerce Needs Copyright NetSuite Inc., All Rights Reserved.Superior IntelligenceReal-time DashboardsBusiness Process AutomationSite AnalyticsThe Full Multi– Individual, AggregateSophisticated Selling ToolsRich, Customizable Reports– Paid, Natural Search– Marketing Campaigns– Cart AbandonmentSuperior Business Intelligence Copyright NetSuite Inc., All Rights Reserved. Copyright NetSuite Inc., All Rights Reserved.NetSuite Meets Mid-Market Needs9 Business Process Automation9 “The Full Multi” for Globalization: NetSuite EcommerceIn ChannelBaruch GoldwasserNetSuite Product Management9 Sophisticated Selling Tools9 Superior Business Intelligence Copyright NetSuite Inc., All Rights Reserved. Copyright NetSuite Inc., All Rights Reserved.6

NetSuite Ecommerce CustomersJesse MenczerCIO, DiscounTechnologyJesse MenczerAva DeMarcoCEO, Littlearth CorporationCIO, DiscounTechnologywww.discountechnology.com Copyright NetSuite Inc., All Rights Reserved.DiscounTechnology Copyright NetSuite Inc., All Rights Reserved.Use of NetSuite & eBayA value-added reseller of information technologyequipment, hardware and systemsHeadquartered in San DiegoFounded in 2003Specialization in enterprise storage, networking,server systems, and wirelessCarries over 500 unique products, over 11,000items in stockMulti-million dollar annual revenueAverages 400 orders per month Copyright NetSuite Inc., All Rights Reserved.18 month user of NetSuiteManage the entire business in NetSuiteHas always sold through both eBay and Web StoreSell subset of products on eBayQuickest, easiest way to access 90 million eyeballs– Use to access huge customer base– Offer special deals, tiered pricing for eBay customers –more price sensitive market Copyright NetSuite Inc., All Rights Reserved.Value of NetSuite/eBayIntegrationTremendous labor savings in order entry– Used to manually enter orders and customers intoNetSuiteFacilitates end-to-end electronic order processingReduces time to create eBay listingsWill provide near real-time eBay ordermanagement Copyright NetSuite Inc., All Rights Reserved.Ava DeMarcoCEOLittlearthwww.littlearth.com Copyright NetSuite Inc., All Rights Reserved.7

Littlearth ProductionsLittlearth ProductionsDistribution:Founded 1993Brought “ecofashion” tothe accessories arenaMultiple brands:– Retail presence: Distribution in theUSA through 2000 outlets, from“mom and pop” boutiques to nationalretailers such as Nordstrom andJourneys. ProFanity NFL productsare also sold through NFL team storesand online e-tailers such as NFL.com– Littlearth Classics - Eco-fashionaccessories– LE Designer - Designer style pluseco-fashion– Pro-FAN-ity – Sports team fashionaccessories– K. Lianna for Littlearth – Designerhandbags featuring collaged graphic panels– Web store: online sales direct toconsumers from www.littlearth.comrepresent about 7% of sales– International Distribution: Grew from3% of sales in 2005 to 11% in 2006Hundreds to thousands of productsship daily- 550,000 items shipped in 2006 Copyright NetSuite Inc., All Rights Reserved. Copyright NetSuite Inc., All Rights Reserved.History with NetSuiteChallenge: Integrate Web store withinventory and accounting systemsNetSuiteResults with NetSuite:–Web store sales up 189 percent from 2004 to 2006–Web orders magically appear in NetSuite! No more manualentry.– Most credit cards on web orders come through preapproved; saves time running cards manually or packingorders only to find that the credit card is declined.–Putting new items up on the site takes only a few minutesonce photos and item descriptions are uploaded.–International distributors enter orders themselves throughthe customer center in NetSuite. Saves 1 day of time, andgreatly increases accuracy of orders.–Because of time differences, it is easier for customers toaccess information regarding shipments, payments etc.through their customer center.Far More for Far Less Copyright NetSuite Inc., All Rights Reserved. Copyright NetSuite Inc., All Rights Reserved.NetSuite – Far MoreNetSuite – Far MoreCRM, Accounting/ERP FeaturesSuperior EcommerceEcommerce FeaturesCRM, DemandwareWebsite9999Order Management9Web Store/Shopping Cart9999Accounting9Upsell Manager (auto recommend)9Real-time Inventory Mgmt99Paid/Natural Keyword report9Fulfillment Mgmt99Cart Abandonment report9UPS/FedEx Shipping Labels9Subsidiary Websites9Pick, Pack and Ship9Shipping Estimates pre-checkout9Drop Shipping9Search Report9Multi-Location Inventory (multiple warehouse support)9UPS and FedEx Shipping Labels & Rates9Vendor Mgmt9Matrix Items9Recurring Billing (memorized transactions)9eBay Integration9Purchasing9Multi-Site9Customer lf-Service Support9Sales Force Automation9Affiliate Mgmt99Returns99Email Marketing99Bar Coding9999Digital Downloads99Gift Certificates99Coupons99Customer Center99Product Feeds to shopping engines999 Copyright NetSuite Inc., All Rights Reserved.9MarketLiveDemandware999999999 Copyright NetSuite Inc., All Rights Reserved.8

NetSuite – Far More For Far LessVendorVendaDemandwareEstimated Monthly Cost*Question and Answer SessionComments 10,000Ecommerce 10,000 EcommerceMarketLive 8,500EcommerceNetSuite 6,500EcommerceCRM: Sales, Mktg, SupportAccounting/ERPAdd 300,000 for Great Plains or another package to run the rest of thebusiness. And about 3X for implementation.NetSuite includes CRM and Accounting/ERP to run your entire business.*Sources: Website and Sales quote at list price. February 2007. Copyright NetSuite Inc., All Rights Reserved.Additional fees may apply. Copyright NetSuite Inc., All Rights Reserved.SummaryNetSuite Brings Integrated, On-Demand Suite toMid-Sized Companies Web OperationsNew Features Meet Complex Mid-Market NeedsBest Solution Is Also Most Affordable Solution Copyright NetSuite Inc., All Rights Reserved.9

Deliver integrated business applications as online services to small and mid-sized businesses Results: . – LE Designer - Designer style plus eco-fashion – Pro-FAN-ity – Sports team fashion accessories – K. Lianna for Littlearth – Designer . orders only t

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