City Of Chandler 2021 TEAM CHANDLER BENEFITS GUIDE

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City of Chandler2021TEAM CHANDLERBENEFITS GUIDE.for active employees & their familiesSusan Richardson (Recreation)Traci Tenkely (Human Resources)April Long-Blanchard & Judy Mandt (Police)INSIDEGet the details about the benefits available to you as a member of the City of Chandler Team.Thank you to all the Team Chandler Members who submitted photos for the 2021 Benefits Guide

Marisela Southern (Library)Marybeth Gardner (Library)The City of Chandler provides a comprehensive benefits program and offerings to promotehealth and financial security for you and your family. This guide provides a summary ofyour benefit options. Please review this guide carefully. Talk it over with your family. Thenmake the best decision for you and your family for 2021.This guide should provide you with what you need to know about your benefit choices for2021. Remember, once you make your benefit elections you will not be allowed to make achange unless you experience a qualifying life event.You can find the Important BenefitProgram Notices for Active Employeesand Summaries of Benefits andCoverage (SBC) for each plan on bothchandleraz.gov/benefits and theBenefits page on ChanWeb or contactCity of Chandler Human Resources.BENEFITS INFORMATION ONLINE!Make sure your family knows they can getthe latest benefits information andresources at chandleraz.gov/benefits.This guide provides a general overview and summary of the City’s benefit program. It is not intended to be an authoritative or exhaustivedescription of these benefits nor does it create any contract for, or entitlement or right to, any of the benefits described herein. In the event of aconflict, the terms of the City of Chandler’s agreements with the benefit providers and the provider-supplied materials describing the coverageoffered have precedence over the benefit descriptions contained in this guide.2

Find Your BenefitsGot Questions?. 2Human Resources Contacts. 2Benefits Eligibility. 3Qualified Life Events/Midyear Benefit Changes. 42021 Plan Rates & Payroll Deductions. 5Coordination of Benefits. 52021 Medical Options & Resources. 6Key Terms. 72021 Medical Plan Comparisons. 8Alternate Medical Care Options. 10BlueCare Anywhere—Telehealth. 10Telemedicine. 10Dispatch Health. 10Health Savings Account (HSA) White Plan Only. 11Flexible Savings Accounts (FSA). 12Health Care Flexible Spending Account (HCFSA). 12Glenn Rehberg (Solid Waste)Dependent Care Flexible Spending Account (DCFSA). 13Mobile Tools & Resources. 14Health & Wellness. 16Wellness Tools and Resources , Tumbleweed Recreation Center. 16Blue365 . Because Health is a Big DealSM. 17Nurse on Call and HealthyBlue Beginnings. 17Vision and Hearing. 18Dental. 19Life Insurance – City Paid - Basic Life, Basic AD&D, Commuter. 21Accidental Death & Dismemberment (AD&D)-Voluntary. 21Term Life Insurance – Voluntary. 22Short-Term and Long-Term Disability. 23Family and Medical Leave. 23Retirement Benefits. 24Employee Assistance Program (EAP). 26Extra Benefits. 27Important Contact Information. 301Joe Keeley (Water Distribution)

Got Questions?When you have questions, there are helpful people ready to assist you. You can call our carriers directly—there is a list of their website addresses and phone numbers on the back cover of this guide.Human Resources ContactsIf you have benefits questions, contact Human Resources for further assistance.CALLFORHuman Resources480-782-2350General HR InformationCarol OsterhausDee Hooker480-782-2371Benefit life event changes. general information about medical, dental, vision, voluntary life, FSA, EAP,home/auto insurance, HSA/457(b) contribution changes, city paid/voluntary life and other voluntarybenefitsCarol OsterhausLynna Soller480-782-2371Benefit plans eligibility. Questions about benefit plans, benefit claims issues, compliance relatedmatters and appeals to benefit providersLynna SollerCarol Osterhaus480-782-2359Comments about benefit providers' performance and/or benefit plan designChris JarosikNichole Bombard480-782-2372480-782-2384Family Medical Leave (FMLA), Worker's Compensation, Long Term Diability, Short Term DisabilityKara Boley480-782-2354Wellness programs, health coachingTraci Tenkley480-782-2356Tuition ReimbursementSonia Ebert480-782-2352Employee/Manager Self ServiceYou can find additional City of Chandler benefit plans information and administrative regulations on Chanwebor at chandleraz.gov/benefits. ASD-30 – Active Employee Benefits Plan Eligibility ASD-33 – Benefit Plan Termination ASD-31 – Retiree Benefit Plan Eligibility and ProceduresASD-32 – Proof of Dependent Status for City of ChandlerHealth PlansASD-34 – Benefit Plan Mid-Year/Special EnrollmentChangesASD-37 – City of Chandler Benefits Plans - Definitions,Quick Reference Chart & Required NoticesASD-39 – Retirement Health Savings Plan (RHSP)Lynna Soller (Human Resources), Jermaine Swinton (Ocotillo WRF),Lauren Koll (Neighborhood Resources)KEEP YOUR INFORMATION UP TO DATEHave you moved recently or are you planning to move? If so, make sure you update your address using OracleEmployee Self Service. You may also include your personal email address. You could miss out on an opportunity toparticipate in valuable benefits if we don’t know how to reach you. While the City can provide you with a wealth ofresources, they are only valuable if you use them. And don’t forget, in Oracle Employee Self Service, you can accessyour current benefit elections and beneficiaries, as well as important documents related to your coverage.You must change your address and retirement beneficiaries with ASRS/PSPRS or ICMA-RC (457(b) DeferredCompensation & RHS) by contacting them directly. See contact information at the back of the Guide.2

Benefits EligibilityELIGIBILITYInitial eligibility occurs on the 1st of the month after afull calendar month of employment for employees andany eligible dependents. See ASD-30 for exceptions.Eligibility for medical plan benefits include: A full-time budgeted employee averaging at least30 hours of service per weekA part-time budgeted employee averaging at least20 hours of service per weekA non-budgeted employee averaging at least 30hours of service per weekDavid Owens (Housing & Redevelopment)An Elected OfficialELIGIBLE DEPENDENTSYour eligible dependents include:Eligibility for dental plan, vision plan and otheremployee benefits include: A regular employee or initial probationaryemployee who works in a budgeted positionaveraging at least 20 hours of service per week An Elected OfficialYour legally married spouse (If you are divorcedyou must contact HR to drop the ex-spouse)A child who is married or unmarried, and is lessthan 26 years old1, including your: Biological or birth child Legally adopted children (or a child placed forNote: All other employees are not eligible for thesebenefits.adoption with the employee) Stepchild (when the parent is legally married toIF BOTH YOU AND AN ELIGIBLE DEPENDENTWORK FOR THE CITYthe eligible employee) Foster child Child under legal custody or legal guardianshipFor medical, dental and vision plan benefits:Eligible employees who are legally married to each othermay both enroll as individuals, or one may enroll as aneligible dependent, but not both. Any eligible dependentsmay enroll as dependents of one employee or the other,but not both. The same rule applies if a parent and childboth work for the City and are eligible for benefits. Theymay either both enroll as individuals, or the dependentchild may enroll on their parent’s plan as an eligibledependent. For Voluntary Life and Accidental Death andDismemberment (AD&D) benefits:1Each employee may have spouse and child voluntarylife and AD&D insurance coverage on the otheremployee/dependents. Each employee may havevoluntary life and AD&D insurance coverage on thesame child.of the employeeChildren who are the subject of a valid QualifiedMedical Child Support Order (QMCSO) asdetermined by Human ResourcesA disabled child of an eligible employee who hasreached age 26, if the disabled child is unmarried,primarily supported by the employee andincapable of sustaining employment by reason ofmental or physical disability--see Human Resourcesfor more details.An adult child is eligible through the end of the month of their 26th birthday. See ASD-32for required documentation.IF TWO CITY EMPLOYEES HAVE THE SAMEELIGIBLE DEPENDENT(S) Any eligible dependent may be enrolled in medical,dental or vision coverage as a dependent of oneemployee or the other, but not both. Each employee may have voluntary life insuranceand/or AD&D coverage on the same child.Corey Hillman (Streets)3

Qualified Life EventsMAKING CHANGES TO YOUR COVERAGEAccording to IRS rules, you are allowed to makecertain benefit changes during the plan year onlyif you experience a qualifying life event. To make achange, you must notify Human Resources within 31calendar days of the event.Examples of qualifying life events include: Marriage, divorce, death of spouse andannulmentBirth, death, adoption and placement foradoption of a childChange in employment status for you, yourspouse or your dependentA significant cost change (up or down)Teo Ruiz (Recreation)Change in dependent eligibility due to ageThe following qualified events have a 60 daynotification period: MID-YEAR BENEFIT CHANGESYou must notify the City of Chandler, in writing,within 31 calendar days of a qualifying event. Youwill be required to complete a Benefits Changeform and provide required documentation showingproof of dependent eligibility to make a qualifiedchange. You can email notification to benefits@chandleraz.gov or contact City of Chandler HumanResources.Lose Medicaid or Children’s Health InsuranceProgram Reauthorization Act (CHIPRA) coveragebecause you are no longer eligible, orBecome eligible for a state’s premium assistanceprogram under Medicaid or CHIPRA.Benefit changes must be consistent with thequalifying life event. See ASD-34 (Benefit PlanMid-Year/Special Enrollment Changes) on Chanwebor chandleraz.gov/benefits for your individualsituation.DO NOT wait to notify the City of Chandler orcomplete the Benefits Change form until youhave the required proof of dependent verificationdocumentation or your dependent(s) may be deniedcoverage.If you have questions, see the benefits AdministrativeRegulations for additional benefit details andinformation on Chanweb orchandleraz.gov/benefits.See ASD-34-Benefit Plan Mid-year/SpecialEnrollment Changes and/or ASD-32—Proof ofDependent Status for City of Chandler Health Planson Chanweb or at chandleraz.gov for additionalinformation.NEED TO ADD A BABY TO THE PLAN?Notify Human Resources right away, but no laterthan 31 days after birth. You do not need the birthcertificate/social security card to notify the City ofthe birth. Those can be provided when you receivethem.George Pastore (Fire)4

2021 Plan Rates and Payroll DeductionsHere is what you pay for your coverage.RED PLANMEDICALMonthlyTotalpremiumEmployee only 765.74Employer80%Employee20% 612.58 153.16Employee spouse 1,278.70 1,022.96Employee child(ren) 1,133.18Employee familyBLUE PLANEmployeeper payperiod E PLANEmployeeper Employeeper payperiod 643.54 514.84 128.70 64.35 514.84 514.84 0.00 0.00 255.74 127.87 1,074.66 859.72 214.94 107.47 859.74 859.74 0.00 0.00 906.54 226.64 113.32 761.88 190.46 95.23 761.90 761.90 0.00 0.00 1,860.58 1,488.46 372.12 186.06 1,563.70 1,250.96 312.74 156.37 1,250.98 1,250.98 0.00 0.00DENTAL 952.34MonthlyTotal premiumEmployerEmployeeEmployee per pay periodEmployee only 51.00 51.00 0.00 0.00Employee one 83.00 58.00 25.00 12.50 135.00 67.50 67.50 33.75Employee two or moreVISIONMonthlyTotal premiumEmployerEmployeeEmployee per pay periodEmployee only 10.88 0.00 10.88 5.44Family 23.60 0.00 21.26 11.80NOTE: If you are in a non-pay status, you are still responsible for paying your monthly premium.Benefits contributions are made on a pre-tax basis for medical, dental, vision, HSA and FSA.For voluntary term life rates, see the table on page 22. The Voluntary Accidental Death and Dismemberment(AD&D) rates are also on page 22.COORDINATION OF BENEFITS (COB)When another commercial carrier/administrator is the primarypayer and BCBSAZ is the secondary payer: The combined payments by the primary payer and BCBSAZ willnot exceed the greater of the primary payer or BCBSAZ’s allowedamount. BCBSAZ’s payment will be the higher allowed amountminus the amount paid by the primary payer, not to exceed whatBCBSAZ would have paid as the primary payer. Employees will be responsible for the difference between thehigher allowed amount and the total of BCBSAZ and the primarypayer’s payments if the provider is an in-network provider. Employees will be responsible for the difference between theprovider’s billed charges and the total of BCBSAZ and the primarypayer’s payments if the provider is out-of-network (except foremergency services).NOTE: This does not apply when the primary payer is Medicare.Kristi Smith (Accounting)5

2021 Medical Options & Resources2021 MEDICAL RATESRED PLANMEDICALMonthlyTotalpremiumEmployee only 765.74Employer80%Employee20% 612.58 153.16Employee spouse 1,278.70 1,022.96Employee child(ren) 1,133.18Employee familyBLUE PLANEmployeeper payperiod E PLANEmployeeper Employeeper payperiod 643.54 514.84 128.70 64.35 514.84 514.84 0.00 0.00 255.74 127.87 1,074.66 859.72 214.94 107.47 859.74 859.74 0.00 0.00 906.54 226.64 113.32 761.88 190.46 95.23 761.90 761.90 0.00 0.00 1,860.58 1,488.46 372.12 186.06 1,563.70 1,250.96 312.74 156.37 1,250.98 1,250.98 0.00 0.00 952.34NOTE: If you are in a non-pay status, you are still responsible for paying your monthly premium.Medical plan contributions are made ona pre-tax, 24 pay period basis.When it comes to our medical plans, you should choose what works best for you and your family. Each healthplan offered by the City of Chandler has its unique features. The Red and Blue plans are similar with onlyminor differences. The White Plan is a high-deductible health plan (HDHP) that puts you in control of yourhealth care spending and saving. You should choose a medical plan that fits your needs and budget based onbalancing the cost of: Premiums Deductibles Coinsurance CopaysGenerally, if you choose a plan with a higher deductible and coinsurance, your monthly premium will be smalleror you won’t pay a contribution at all. Consider your family’s overall health situation in order to choose the planthat’s right for you.PLAN QUALITIESRED PLANBLUE PLANWHITE PLANCostHighest monthly premium, butlower deductible and some copays(see chart on page 8)Lower monthly premium, butNo monthly premium in 2021, but highesthigher deductible on page 8 thandeductible (see chart on page 8)the Red Plan (see chart on page 8)Flexibility tochoose doctorsSame level of flexibility to choose doctors using the BCBS of Arizona network — generally, out-of-pocket costs arelower when you use an in-network provider.Prescription drugsYou pay a copay when you fill a prescription with an in-networkpharmacy. Refer to out-of-network pharmacy description on the nextpage.In-network provideradvantageYou save money when you choose in-network providers because you receive negotiated discounts for services.ProtectionSame level of protection. All three plans feature an out-of-pocket maximum to protect you in case you and your familyhave unusually large health care expenses in a single plan year — if you reach the out-of-pocket maximum, the planwill pay the rest of your covered charges for the remainder of the year.6You pay the full cost of prescription drugsuntil you satisfy the deductible, then you paya copay when you fill a prescription with anin-network pharmacy. Refer to out-of-networkpharmacy description on the next page.

TermsTERMDEFINITIONCoinsuranceYour share of the costs of a covered health care service, calculated as a percent of the allowed amount for the service.You have to pay the deductible before you receive the coinsurance benefit. Your coinsurance share is higher for out-ofnetwork claims.CopayA flat amount you pay when you visit a health care provider or fill an in-network prescription. For example, if youenroll in the Red Plan and have an office visit with your Primary Care Physician (PCP), you would pay a 25.00 copay.DeductibleA fixed amount you pay before the Red, White or Blue plans begin to pay. Deductibles are higher on out-of-networkclaims. Amounts applied to the in-network deductible will also apply to meet the out-of-network deductible; theamounts applied to the out-of-network deductible do not apply to meet the in-network deductible.Dependent CareFlexible SpendingAccount (DCFSA)The DCFSA is used to pay expenses related to dependent day care services, which allow you to work, for yourchild(ren) under the age of 13 as well as older children or adults who are mentally or physically incapable of caringfor themselves.Health Care FlexibleSpending Account(HCFSA)The HCFSA is used to pay for eligible health care expenses that are not already covered by your medical, dentalor vision plans for you and your qualified dependents. When you enroll, you determine how much you want tocontribute per year to your FSA. The amount is then deducted from your pay before federal, state and SocialSecurity (FICA) taxes are deducted, thereby reducing your taxable income. White Plan participants may not enroll inthe HCFSA.Health SavingsAccount (HSA) (WhitePlan only)An HSA is a medical savings account available to taxpayers who are enrolled in a high-deductible health plan. When youenroll, you determine how much you want to contribute per year to your HSA. The amount is then deducted from yourpay before federal, state and Social Security (FICA) taxes are deducted, thereby reducing your taxable income. Fundsmust be used to pay for qualified medical expenses. Unlike a Flexible Spending Account (FSA), funds roll over year toyear if you don’t spend them. You may not be reimbursed for expenses through the HSA unless the funds are in theaccount. White Plan participants only. You must make a new election every year - Elections from the prior year do notcarry forward. See page 11 for additional information.High DeductibleHealth Plan (HDHP)A high-deductible health plan (HDHP) is a health insurance plan with lower premiums and higher deductibles than atraditional health plan. Being covered by an HDHP is also a requirement for having an HSA.In-network providerA provider who contracts with the City’s claims administrator, Blue Cross Blue Shield of Arizona (BCBSAZ), andprovides a discount off their regular fees.Out-of-networkproviderProviders who are not contracted with BCBSAZ.Out-of-pocketmaximum (OOP)This is your safety net in the City of Chandler medical plans that protects you from catastrophic medical expenses.Once you pay the individual maximum or family maximum, additional covered medical claims for the year arepaid 100 percent by the City and you pay nothing. Deductibles, coinsurance you pay after meeting the deductible,copays for doctor visits or prescriptions, and emergency room access fee (what you pay in addition to thedeductible) apply toward the OOP.PrecertificationThis is the process of getting approval for certain health services before you have those health procedures performed.The goal is to assure services occur for the right reasons at the right time and in the right setting with full collaboration ofphysicians and health care providers.Preventive servicesRed, White and Blue plans cover 100 percent of preventive service visits made to in-network providers. Preventiveservices provide the care you need to help avoid illness and disease. Mammograms, flu shots, prostate exams andwell-baby visits are examples of preventive services.NOTE: If you discuss another health issue during a preventive service visit, you may have to pay a fee for your visit.TelehealthTelehealth allows you to speak with doctors, counselors and psychiatrists 24/7 using your computer, smartphone ortablet. Telehealth can be used to address many common health conditions and some behavioral health challenges.Telehealth should not be used in emergencies and should not replace regular visits with your doctor.TelemedicineTelemedicine is a virtual doctor’s visit with your own doctor that happens using your computer, tablet, or mobiledevice. It’s a good way to get non-emergency care without going to the doctor’s office.Rachelle Faherty (Information Technology)7

2021 MEDICAL PLAN COMPARISONNOTE: ALL SERVICES MUST BE MEDICALLY NECESSARY.RED PLANBENEFITSIN-NETWORKBLUE PLANOUT-OF-NETWORKIN-NETWORKWHITE eMember 500 1,000 750 1,750 1,750 5,000 1,000 2,000 1,500 3,500 3,500 10,000 2,500 5,000 2,750 6,500 3,500 10,000 5,000 10,000 5,500 13,000 7,000 20,000Primary careoffice visit 25 copay40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductiblePreventive Care(a list of covered preventiveservices can be found in yourBenefit Booklet)No chargeNot coveredNo chargeNot coveredNo chargeNot coveredSpecialist office visit 40 copay40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductible100%140% afterdeductible100%150% afterdeductible15% afterdeductible40% afterdeductible15% afterdeductible40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductible100%140% afterdeductible100%150% afterdeductible15% afterdeductible40% afterdeductibleApplicable officevisit copay applies40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductiblePap test (preventive)No chargeNot coveredNo chargeNot coveredNo chargeNot coveredMammography (preventive)No charge40% (deductiblewaived)No charge50% (deductiblewaived)No charge40%(deductiblewaived)Inpatient (including semi-privateroom and board and physicianand surgeon charges)15% afterdeductible40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductibleOutpatient surgery15% afterdeductible40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductible*Family*Family deductible must be metbefore the plan pays.Out-of-Pocket MaximumMemberFamilyPhysician ServicesDiagnostic ServicesX-rayComplex radiology (MRI, MRA,CT Scan, PET Scan)LabAllergy tests and treatmentHospital ServicesEmergency ServicesHospital emergency roomAmbulance 100 access fee plus 15% after deductible 100 access fee plus 20% after deductibleNo chargeNo charge15% after deductible15% afterdeductible40% afterdeductible 50 copay40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductibleSkilled nursing facility15% afterdeductible240% afterdeductible220% afterdeductible250% afterdeductible215% afterdeductible240% afterdeductible2Home health care15% afterdeductible40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductibleInpatient15% afterdeductible40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductibleOutpatient (individual orgroup counseling)No charge40% afterdeductibleNo charge50% afterdeductible15% afterdeductible40% afterdeductibleUrgent care facilitiesOther FacilitiesMental Health Treatment8

RED PLANBLUE PLANWHITE F-NETWORKIN-NETWORKInpatient15% afterdeductible40% afterdeductible20% afterdeductible50% afterdeductible15% afterdeductible40% afterdeductibleOutpatientNo charge40% afterdeductibleNo charge50% afterdeductible15% afterdeductible40% afterdeductibleDurable medical equipmentNo charge40% afterdeductibleNo charge50% afterdeductible15% afterdeductible40% afterdeductibleProstheticsNo charge40% afterdeductibleNo charge50% afterdeductible15% afterdeductible40% afterdeductibleOutpatient short-termrehabilitation (physical therapy) 40 copay3Chiropractic care 35 copay440% afterdeductible340% afterdeducitble420% afterdeductible320% afterdeducitble415% afterdeductible315% re benefits 40 copay5 40 copay520% afterdeductible550% afterdeductible350% afterdeductible420% after innetworkdeductible540% afterdeductible340% afterdeductible415% afterin-networkdeductible5Telehealth (Medical) 10 copayN/A 10 copayN/ATelehealth (Mental health)No chargeN/ANo chargeN/ATelemedicineNo chargeN/ANo chargeN/ABENEFITSNETWORKSubstance Abuse TreatmentOther Services15% afterdeductible5 59.00 untildeductible is metthen 15% afterdeductible 199/ 95/ 99until deductiblethen 15% afterdeductible615% afterdeductibleN/AN/AN/APrescription Drugs You can find a list of medications and their tiers on azblue.com.Retail – Up to 30-day supplyLevel one 10 copayLevel two 30 copayLevel three 50 copayLevel four 100 copayMail order – Up to 90-day supply1234562x retail copay 10 copayApplicable copay,plus differencebetweenpharmacy priceand allowedamount 30 copay 50 copay 100 copayNot coveredApplicable copay,plus differencebetweenpharmacy priceand allowedamount2x retail copayNot covered 10 copay,after deductible 30 copay,after deductible 50 copay,after deductible 100 copay,after deductible2x retail copay,after deductible100% Freestanding Independent Lab or if only service performed in physician’s office; physician office visit cost shareapplies if x-ray received in a physician’s office and an office visit is billed.Annual limit of 240 days applies.Annual 60 visit limitation (PT, OT, ST) applies.Annual 20 visit limitation applies.Acupuncture has a 500.00 annual limit. Balance billing may apply for out-of-network services in all three plans in excessof the BCBSAZ allowed amount.Copay for mental health telehealth coverage is dependent on the type of visit and education level of the provider.ALWAYS LOOK FOR AN IN-NETWORK PROVIDERWith all plans you can use in-network and out-of-networkproviders, but your costs will be lower when you stay in-network.Before receiving care, be sure to verify that your provider is innetwork to avoid surprise costs. To find doctors, hospitalsand other healthcare providers in the BC/BS of Arizona network,use the Find a Doctor tool Stephen Pfeifer (Police)940% afterdeductible,plusdifferencebetweenpharmacyprice andallowedamountNot covered

Alternative Medical Care OptionsBLUECARE ANYWHERESMMost of us don’t have timeto be sick. Whether you’re athome, work or on vacation, aboard certified doctor is ready to connect with youwhenever and wherever you need help. You cansimply login to any mobile device, table or computerwith an internet connection, and select a provider.If you are a member of the City’s Blue Cross/BlueShield of Arizona medical plan you will have accessto remote medical, counseling or psychiatry services.Virtual visits are available 24/7 for common illness,aches and pains and medications and/or counseling/psychiatry concerns. A key benefit of BlueCareAnywhereSM is convenience.Telehealth should not be used for emergencies. Inan identified or probable emergency, the virtual visitprovider will direct the patient to seek emergencycare and you would not be charged for that remotevisit.Virtual visits do not replace your annual physical orregular visits with your doctor.The following is the payment structure for thisbenefit:RED PLANBLUE PLANMedical 10.00 Copay 10.00 CopayCounseling/PsychiatristNo ChargeNo ChargeWHITE PLAN 59.00 untildeductible metthen 15%Psychiatry*Initial - 199*Followup - 95Psychotherapy- 99*Charges for white plan will vary based on the education level and the type of visitTo sign up forTelehealth, visitBlueCareAnywhereAZ.com or download theBlueCare Anywheremobile app.TELEMEDICINEAccess to care has changed recently and with thatwe are pleased to offer telemed

certificate/social security card to notify the City of the birth. Those can be provided when you receive them. Teo Ruiz (Recreation) MID-YEAR BENEFIT CHANGES You must notify the City of Chandler, in writing, within 31 calendar days of a qualifying event. You will be required to complete a Be

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