The Link - Hunter Douglas

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The Link

More Business, Less EffortTHE MOBILE SELLING APP HELPS ME GET MORE DONE QUICKLYRACHELBeyond Shades“What I love about the mobile selling app is the ability to price out the entire homeor project, for example with PowerView Automation, and then adjust options for aparticular room, to ensure we arrive at the client’s “magic number.” I rely on the appevery day to allow me to only quote what can actually be done, and to quickly adjustan out-of-spec window within the space to a design option that will work. I sharethe videos a lot, especially the ones that show all the available operating systemsfor a product, so that my client knows what to expect and can share with others, too.There’s no re-work either, no calls to discuss alternative options once I’m back in theshowroom, and this helps me to achieve the client’s absolute trust.”With The Link in action every dayacross the Hunter Douglas network,we’re hearing from Alliance Dealersabout their successes both withcustomer relationship managementand mobile selling. But as with mostsoftware, we’ll never be done. TheLink continues to evolve with newdevelopments to help you do morebusiness, and make more money, withless effort. Online Tools — For All Dealers and Installers C ustomer Relationship Management(CRM) — For Alliance Dealers i Pad Mobile Selling App — For AllianceDealersShown at left: A preview of the new presentertool planned for a future release of the iPadMobile Selling App.

HUNTER DOUGLAS DEALERSMARKETINGProfessional ProductPhotos and VideosREFERENCEProduct CatalogReference GuideReference Guide AppALLIANCE EXCLUSIVEORDERINGRUN YOUR BUSINESSOnline Ordering (DirectConnect)HD InstallaHon ServicesQuickBooks IntegraHon*Quotes / OrdersBusiness ReporHngSalesforce CRMLeads Management (US)Advanced SchedulerFEEDBACKSubmit and voteon ideas to advance The LinkWhat’s in The LinkSUPPORTEDUCATIONSupport CasesLive ChatHow To VideosKnowledge ArHclesLearning CenterNewsroomVideos*Optional integration with paid subscription.PRO MARKETINGPROJECT MGNTProject and Task ManagementAdverHsing Fund ReporHngAuto Task CreaHonMarkeHng ToolsSales Pipeline ManagementRebate FormsCampaignsAutomated MarkeHngConstant Contact Email MarkeHng*Campaign ProfitabilityIPAD SELLING APPProduct VideosDealer Extended PriceCollect SignatureDealer/Installer Online Tools — All yourfavorites under one roof with one login,from Learning Center, Newsroom andReference Guide to newer features likeChat, Knowledge and Support Cases.Alliance Dealer CRM — Createcustomers for life and realize newbusiness efficiencies with our best-inclass Salesforce customer relationshipmanagement (CRM) program. C ustomers, opportunities, tasks and schedulesare connected for easy management. P roduct mix, sales pipeline and other reportingprovide invaluable insights to steer a clearbusiness course. M arketing postcards and design emailsnurture repeat and referral business. I ntegrations with DirectConnect andQuickBooks streamline workflows.

THE MOBILE SELLING APPHELPS ME GROW MY BUSINESSTHE MOBILE SELLING APPHELPS ME ONBOARD NEW STAFFMIKEDon’s Drapery ServiceRACHELBeyond Shades“I take it everywhere. My sales areup 10% thanks to the mobile sellingapp, and my margins are protected.When I’m in front of the customer andI provide a price from the app, they’remuch less likely to ask for a discount.Also, I close the sale in the home toblock the competition. Of course, I canrest assured that what I promise themcan actually be built. I call it my peaceof mind app!”“The app definitely offers an advantagefor my new people. Not only is the appnice to look at and simple to navigatefor them, it acts as their guided sellingtool, filling in gaps in their productknowledge, ensuring they ask all theright questions and are reminded ofall the available operating systemsand design options that might suit theparticular customer and situation.”Mobile Selling App for iPad The Link’s easy-to-use iPad mobileselling app helps dealers discuss,quote and order Hunter Douglasproducts, on-the-go, to block thecompetition and accelerate revenue.Smart Selling S tart with window sizes and the app guidesyou through what you can build. P owered by DirectConnect , preset pricingand additional charges to protect yourprofitability on every order. P resent a shopping cart of product/priceoptions, giving customers a choice of whatthey’d like to spend, and avoid needlessdiscounting. A dd non-Hunter Douglas products to yourquotes, collect a signature and email quotes/invoices to your customer right from the app. C OMING SOON! A new front-end presentertool with videos, photos, promotions andproduction alerts helps you share productfeatures and benefits before starting thequote. There’s also an option to upload photosto showcase your own work.

SUSIEFurniture Finesse“I love the ease of receiving and respondingto new leads, as well as the step-by-stepdetail, from creating the opportunity throughto the sale. My clients love getting the thankyou cards.”CARYNDrapery Street“I like the opportunities pipeline. If you keepclose dates current, you get great visibilityinto what your current and future monthslook like.”Nurture Every Leadfor Business GrowthFrom Hunter Douglas leads toevery walk-in, caller, website visitoror networking event, never missan opportunity by capturing everyprospect in The Link.Create More Opportunities I n just under a minute you can create anOpportunity for each prospect, quote orproject. Then, access real-time data aboutprojected sales, productivity and more,plus automate tasks like customer follow-upemails and staff reminders.Manage Your Day the Kanban WayKanban View of Opportunities O pportunities summaries or “Kanban” givea clear picture of where your projects arein the sales process, from quote to close.Use Kanban views to prioritize your dayand determine how best to keep your salesmoving and your staff focused.

Team Sales PerformanceTHE LINK GIVES ME AMARKETING EDGEJASONSkyline Window Coverings“Quit wasting time and money onineffective marketing. With TheLink we track every marketingcampaign and can tell quicklywhat is creating busy work versuswhich campaigns are generatingrevenue. We also track ROI sowe never waste marketing dollars.And with new leads flowing rightinto The Link we can track thesuccess of our Hunter Douglasleads as well.”Marketing ROIInsights to ActionWith The Link’s robust reportingcapabilities, it’s never been easier togain insights to make business-buildingdecisions that drive growth.Improve Sales Performance S ee how your team is doing so you canguide them to more effective selling withat-a-glance views of their open-through-wonopportunities ratios.Spend Wisely on Marketing E asy-to-access reports show which marketingefforts have the most impact on your sales.With insights into your campaign success,you can prioritize your marketing efforts,media mix and tactics.Optimize Your Product MixProduct Mix by Staff S ee how your product mix is performing — yourpurchasing history flows into The Link. Forgross profit reporting, connect your quotes/orders to opportunities in The Link with asimple “sync quote” activity. See your productmix by individual staff and coach them onupselling of your most profitable lines.

Supporting Your SuccessOne-On-One CoachingOur Customer Success Managers are standingby to answer your deeper questions andsupport your specific needs for The Link. Bookin for an individual success consultation atlivedemos.hunterdouglas.com. (Pre-requisite:please take Learning Center classes and/orattend group demos first.)Live Group DemosLive group demos on our most popular topicshappen every week online via WebEx. Sessionssupport you with all aspects of The Link’sCustomer Relationship Management (CRM)program from beginner to advanced. Sign up atlivedemos.hunterdouglas.com.Release NewsNew features and enhancements are summarizedat thelink-release.hunterdouglas.com, and joinThe Link product team for Release Live events tosee all the latest developments and hear what’scoming up.SupportUse Live Chat or create a Support Case in TheLink, or call Customer Support and follow theprompts for the Online Tools team:US: 1.844.HUNTER-DCanada: 1.800.265.8000iPad is a trademark of Apple Inc., registered in the U.S. and other countries. 2020 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas or their respective owners. 5/20

to the sale. My clients love getting the thank-you cards.” CARYN Drapery Street “I like the opportunities pipeline. If you keep close dates current, you get great visibility into what your current a

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