RX 350 - Lexus

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2017RX 350WARRANTY AND SERVICES GUIDEOwner Amenities Warranty Information Maintenance Requirements16-TCS-09622Printed 8/160050517WSGRX350

AUTHORIZEDDEALERSHIPMAINTENANCE ANDREPAIRSLexus recommends havingmaintenance and repairs for yourvehicle performed by an authorizedLexus dealership. To locate yournearest authorized Lexus dealership,log on to www.lexus.com or contactLexus Customer Satisfaction at(800) 255-3987.

WELCOME TO THE LEXUS FAMILYFrom everyone at Lexus, thank youfor purchasing one of our vehicles.Your Lexus is designed to deliveruncompromising luxury andperformance. We are committedto providing you with an ownershipexperience that is second tonone, and we look forward toserving you in the years ahead.Welcome to the Lexus family!Taking Delivery ofYour New LexusAs you take delivery of yournew vehicle, there are someimportant services you shouldknow about. These include:Lexus Personalized Settings: Yourvehicle includes a variety of electronicfeatures that can be personalizedto your preferences. For example,doors can be programmed toremain locked when you shift into“Park.” See your dealer for details.Pre-Delivery Service: Your dealershiphas performed a thorough serviceto prepare your vehicle for delivery.This includes initializing certainelectronic features, such as theone-touch power windows.Scheduled Maintenance: Yourvehicle requires main tenance everysix months or 5,000 miles, whichevercomes first. See page 44 for details.Dealership Service Department:Your service department iscommitted to helping you keepyour Lexus performing at its best.Your dealer will provide you withthe department’s hours of operation,appointment procedures andinformation on any special services.Warranty Coverage: Your Lexus iscovered by one of the finest warrantiesin the industry. See page 15 for asummary of coverages.Roadside Assistance: Roadsideassistance is provided for 48 monthsfrom your vehicle’s in-service date,regardless of mileage. See page 6for details.Again, thank you for choosingLexus. We wish you many yearsof safe and pleasurable driving.Vehicle Ownershipand Contact InformationUpdatesIf you would like to updateyour vehicle ownership orcontact information, youmay do so by registering atwww.lexus.com/drivers, oryou can complete and mailthe business reply card at theback of this booklet. You willneed your full 17-digit VehicleIdentification Number (VIN)to input the new information.1

TABLE OF CONTENTSOWNER AMENITIESComplimentary ServicesFirst Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Other Benefits and AssistanceQuality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8WARRANTY INFORMATIONIntroductionIf You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Your Warranties in DetailGeneral Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

TABLE OF CONTENTSCalifornia Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Your ResponsibilitiesOperation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37MAINTENANCE INFORMATIONIntroductionThe Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39.Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Scheduled Maintenance LogDetermining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 44Special Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . 45Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . 46Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

AMENITIESCOMPLIMENTARY SERVICESTo help ensure that your ownershipexperience is pleasant, convenientand trouble-free, Lexus providesyou with a variety of complimentaryser vices. These services aredescribed on the following pages.Other valuable owner benefitsare described in the sectionentitled “Other Benefits andAssistance” beginning on page 7.First ScheduledMaintenance Service:Six Months or 5,000 MilesThis complimentary service isperformed at six months or 5,000miles, whichever occurs first. To obtainthis service, contact your Lexusdealership. Your complimentaryservice will include these items: Inspect and adjust all fluid levels Program Lexus PersonalizedSettings, if requested eset scheduled maintenance Rreminder Rotate tires Visually inspect brake pads,calipers and rotors Inspect wiper blades Check installation of driver’sfloor mat Road-test vehicle4Complimentary ServicesWhat are LexusPersonalized Settings?Your vehicle includes a variety ofelectronic features that can beprogrammed to your preferences. Forexample, doors can be programmedto remain locked when you shift into“Park.” (For more information, seethe “Customizable Features” sectionof the Specifications chapter in yourOwner’s Manual.) Programming ofthese features is performed once atno charge, provided you obtain theservice at the six-month/5,000-milescheduled maintenance service.Programming of some LexusPersonal ized Settings requiresspecial equipment and may beperformed only by an authorizedLexus dealership.Second ScheduledMaintenance Service:12 Months or 10,000 MilesThis complimentary service isperformed at 12 months or 10,000miles, whichever occurs first. Toobtain this service, contact your Lexusdealership. Your complimentaryservice will include these items: Replace engine oil with0W-20 oil; replace oil filter* Replace cabin air filter

COMPLIMENTARY SERVICES Reset oil maintenance Reset scheduled maintenancereminder Rotate tires Visually inspect brake pads,calipers and rotors Inspect wiper blades Check installation of driver’sfloor mat Road-test vehicle* Replace the engine oil andoil filter every 12 months or10,000 miles, or when the oilmaintenance reminder appears,whichever comes first.If you do the majority of yourdriving under certain specialoperating conditions, additionalitems are included in this service.See the “12 Months or 10,000Miles” chart on page 48.Travel ProtectionLexus will reimburse for a rentalcar for up to five days and forovernight lodging for up to threenights (not to exceed 200 pernight) if all of the following occur: Your vehicle becomesinoperable or unsafe todrive when you are morethan 100 miles from home.AMENITIESreminder, if oil was changed Your vehicle’s malfunctionis caused by a warrantycovered condition. Repairs will take longer thaneight hours to complete.To obtain reimbursement for rentalcar and lodging expenses, contact aLexus dealership service consultant.Loaner VehicleIf your vehicle must be kept overnightat a Lexus dealership for a warrantycovered condition that requires morethan eight hours to repair, Lexus willprovide you with a complimentaryloaner vehicle for up to five days.Complimentary Services5

COMPLIMENTARY SERVICESAMENITIESRoadside AssistanceLexus roadside assistance coverageis for 48 months from your vehicle’sin-service date, regardless of mileage.Coverage is provided 24 hours a day,365 days a year, for vehicles operatedin the United States and Canada.Assistance is administered throughthe American Automobile Association.Services Provided Roadside services such asbattery jump-start, tire change,fuel delivery, lockouts, vehicleextrication and towing incase of minor accident. Towing to the nearest Lexusdealership (or an alternaterepair facility, if necessary). Assistance in locating alternatetransportation and lodging. Visit the Apple and Googleapp stores to downloadthe complimentary LexusRoadside Assistance app.How to Get HelpTo obtain roadside assistance,take the following steps:1) Call (800) 25-LEXUS(800/255-3987).6Complimentary Services2) Have as much of the followinginformation as possible: 1 7-digit Vehicle IdentificationNumber (VIN) found on thevehicle registration paperworkand on the certification labellocated inside the driver’sdoor jamb Owner’s name andhome address Vehicle license plate number Location of vehicle, includingthe nearest major intersection3) Wait at your vehicle or in a nearbysecure location for the roadsideassistance provider to arrive.Additional CoverageAfter your roadside assistancecoverage expires, you may join amotor club created exclusively forLexus owners. Benefits includeroadside assistance coverage, atrip-planning service and discountson travel and dining. For furtherinformation, call (800) 25-LEXUS(800/255-3987).

OTHER BENEFITS AND ASSISTANCEQuality ControlIf you’d like to know more about Lexusquality-control procedures, ask aLexus dealership service consultant.Vehicle Service HistoryWhen you have your vehicle servicedat a Lexus dealership, your serviceinformation is recorded in the LexusNational Service History database.This is the first database of its kindin the automotive industry. It can beaccessed by any Lexus dealershipin the United States — a greatconvenience if you relocate or needto have your vehicle servicedwhile traveling.Vehicle Service AgreementsIf you plan to keep your vehicle forseveral years or if you accumulateAMENITIESYou may have noticed a few mileson the odometer when you tookdelivery of your Lexus. This mileageis a result of the comprehensiveprocess used to ensure the quality ofyour vehicle. This process includesextensive inspections during andafter production. The final inspectiontakes place at the selling dealershipand includes a road-test conductedby a trained Lexus technician.mileage quickly, you may want topurchase a Lexus vehicle serviceagreement. These agreements coverthe cost of specific repairs beyondthe factory warranty period. Theyalso cover services such as towing,substitute transportation and lodgingto minimize your inconvenienceshould your vehicle require repair.Lexus vehicle service agreements areavailable with a variety of coverageoptions. A Lexus dealership salesconsultant can help you select theplan that’s best for you.Body RepairsIf you’re involved in a collision, youwant your vehicle to be returnedto its pre-accident condition whenrepaired. That’s why it is important tomake sure repairs are made only withGenuine Lexus Parts. Some repairshops and insurance companies maysuggest using imitation or salvagedparts to save money. However,these parts do not meet Lexus’ highstandards for quality, fit and corrosionresistance. In addition, imitation andsalvaged parts (and any damageor failures they may cause) are notcovered by any Lexus warranty.Other Benefits and Assistance7

AMENITIESOTHER BENEFITS AND ASSISTANCEThe best way to ensure that yourvehicle is repaired with Genuine LexusParts is to take it to a Lexus dealership.Each dealership works with selectedcollision repair centers that meetLexus’ strict requirements for training,equipment, quality and customersatisfaction. These repair centersuse Genuine Lexus Parts exclusivelyin the repair of Lexus vehicles.The Smart KeyYour Lexus vehicle was made withtwo “Smart Keys” and an aluminumkey-number plate. Each Smart Keyincludes an electronic main key thathas an integrated mechanical backupkey. The electronic key controls theremote-entry and theft-deterrentsystems, enables the push-buttonstart switch and controls the engineimmobilizer. The mechanical keycan be removed from the electronickey and used to operate the driver’sdoor lock, the glove box lock andthe trunk lock (if equipped).Replacing the KeyYour Lexus dealer can generatereplacement keys. Certain bonded/registered locksmiths may also beable to generate replacement keys.When ordering a new key, bring allkeys for the vehicle to your dealership.8Other Benefits and AssistanceIf a Smart Key or the key-numberplate is not available, a Lexus dealeror certain locksmiths can obtain thekey code from a restricted-accessdatabase. These businesses can alsoaccess a service utility to register thekeys to the vehicle if all registeredkeys have been lost.If you lock your key in your vehicleand do not have a spare, your dealercan make a new mechanical keyfrom the code on the key-numberplate. Certain bonded/registeredlocksmiths may also be able togenerate a replacement mechanicalkey. If a Lexus dealer is not available,please refer to www.aloa.org to find abonded/registered locksmith whoperforms high-security key service.Keeping the Key SafeReplacing a Smart Key may be costly.We advise you to keep a spare SmartKey and the key-number plate in asafe place. If you record the keynumber in more than one place, donot record it in a way that can beeasily identified and associatedwith the vehicle. For example, don’tleave the number somewherethat can be accessed by a valet. Itis wise to keep a copy of the keynumber outside of the vehicle.

IF YOU NEED ASSISTANCEBoth Lexus and your Lexus dealer arededicated to serving your automotiveneeds. Your complete satisfaction isour first priority. Should you have aproblem or concern, please takethe following steps to ensure thequickest possible response:You may also write to us at: Lexus Customer Assistance Center Lexus, a division ofToyota Motor Sales, U.S.A., Inc.P.O. Box 259001Plano, Texas 75025-9001Whether calling or writing, pleaseprovide the following information: 1 7-digit Vehicle IdentificationNumber (VIN) found on thevehicle registration paperworkand on the certification labellocated inside the driver’sdoor jambWARRANTYStep 1Discuss the situation with a dealershipmanager, such as the service manageror customer satisfaction manager. Ifnecessary, ask the dealership owneror general manager for assistance.In most cases, a satisfactory solutioncan be reached at this step.Step 2If the dealership does not addressyour concern to your satisfaction,call the Lexus Customer SatisfactionDepartment at (800) 25-LEXUS(800/255-3987). In Canada, call(800) 26-LEXUS (800/265-3987).In Mexico, call 95-1-310-328-2075. Current vehicle mileage Name of your selling andservicing Lexus dealerships Your day and eveningtelephone numbersIntroduction9

IF YOU NEED ASSISTANCEStep 3If your concern has still not beenresolved to your satisfaction, Lexusoffers additional assistance through:WARRANTYNational Center for DisputeSettlement (NCDS)P.O. Box 457Mt. Clemens, MI 48046(866) 272-4872Important: You must use NCDSprior to exercising rights or seekingremedies available to you througha court action pursuant to theMagnuson-Moss Warranty Act.In addition, you must use NCDS ifyou are required to do so prior toexercising certain rights or seekingcertain remedies available underthe Lemon Laws of your state. Seethe Lemon Law Guide for specificrequirements applicable in your state.However, if your state law permits andif you choose to exercise rights andseek remedies that are not createdby the Act, you need not use NCDS.10IntroductionNCDS ArbitrationWhat is the DisputeSettlement Program?This program consists of localprofessionals who are trainedand experienced in arbitration.The arbitrator(s) appointed byNCDS will arbitrate your case byreviewing the facts you present;having the vehicle inspected, ifnecessary; and promptly renderinga fair and equitable decision.How much will it cost?The service is provided at no costto you. It is part of Lexus’ effort topromptly and equitably resolveyour concerns. The decision-makeris an impartial third party. Thedecision of the arbitrator(s) isbinding on Lexus but not on you.

IF YOU NEED ASSISTANCEHow long is thearbitration process?The entire process — from the timeNCDS receives your request forarbitration to the arbitrator’s decision —is designed to take no more than40 days. A decision may be delayed if: You fail to provide certaininformation required by NCDS. You fail to make your vehicleavailable for inspection byNCDS in a timely manner(if an inspection is required).How do I request arbitration?To initiate arbitration, you mustcomplete an NCDS customer claimform and mail it to NCDS. A claimform is included in the Lemon LawGuide located in your vehicle, oryou may request a form by callingNCDS at (866) 272-4872. Whenyou call, please have ready yourvehicle identification number(VIN), the names of your sellingand servicing dealerships, and thecurrent mileage on your Lexus.IntroductionWARRANTYWhat types of disputesare eligible?NCDS resolves disputes involvingLexus product reliability and warrantyperformance that arise during thegreater of 1) four years or 50,000miles from the vehicle’s in-servicedate, whichever is earlier; or 2) theappli cable provision of the LexusNew Vehicle Limited Warranty.However, NCDS will not arbitrate1) claims involving a vehicle usedprimarily for commercial purposesunless the Lemon Laws of yourstate cover vehicles used forcommercial purposes; or 2) claimsthat an air bag failed to deploy ordeployed when it should not have;or 3) disputes regarding fires and/oraccidents and/or theft. Since thereare other additional exclusions,please contact NCDS for furtherinformation on eligibility guidelines.You must file a request for arbitrationwith NCDS within six months ofthe expiration of the eligibilityperiod, provided th

1 From everyone at Lexus, thank you for purchasing one of our vehicles. Your Lexus is designed to deliver uncompromising luxury and performance.

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iPod directly from the controls on your factory Lexus radio. Features The LEXPD2 uses a simple “Y” harness for installation using . LEXUS GS300/350/430/450H 2006–2009 All LEXUS GX470 2003–2008 All LEXUS IS300** 2001–2005 All LEXUS IS250/350 2006–2008 All LEXUS LS430 2001–2006 All . Cables or wiring that obstruct or get caught .

See your Lexus dealer for details. Lexus reminds you to wear seatbelts, secure children in rear seat, obey all traffic laws and drive responsibly. For more information, call 800-USA-LEXUS (872-5398) or visit lexus.com. To learn more about your financing options, contact your Lexus dealer or call Lexus Financial Services at 800-874-7050.

Lexus reminds you to wear seatbelts, secure children in rear seat, obey all trafficlaws and drive responsibly. For more information, call 800-USA-LEXUS (872-5398) or visit lexus.com. To learn more about your financing options, contact your Lexus dealer or call Lexus Financial Services at 800-874-7050. WARRANTY

LEXUS ENFORM 23 DELIVERY AND TECHNOLOGY SPECIALISTS To help you get the most out of these and other Lexus features, a Vehicle Delivery Specialist will walk you through nearly every setting and function you desire. And to answer questions . 2016 Lexus IS 200t, IS 300, IS 350, IS F Sport Brochure .

AutoPark Dallas is excited to offer you this 2016 Lexus IS 350 with F-Sport Package for sale! There isn’t a person who doesn’t know that Lexus goal in the car industry is comfortable luxury. With the IS-series being that small tier sedans of Lexus line of cars, it still provides Luxury/Comfort that is equivalent to the top tier LS. To make .

Lexus Customer Service Assistance 1-800-25-LEXUS (Toll-Free) (1-800-255-3987) Please leave this Owner’s Manual in this vehicle at the time of resale. The next owner will need this information also. All information and specifications in this manual are current at the time of printing. However, because of the Lexus policy

and Lexus Financial Services. To Purchase Your Lexus Outright: Call us at (800) 286-0653 to obtain current payoff amount, mailing address and . necessary sale documents Mail payment and necessary documentation. Note: Options are available on approved credit through your dealer and Lexus Financial Services for qualified applicants. Additi