Restaurant, Food And Beverage Services

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Pathway Assessment BlueprintRestaurant, Food and Beverage ServicesTest Code: 1286 / Version: 01

Restaurant, Food and Beverage ServicesSpecific Competencies and Skills Tested in this Assessment:General Hospitality and Tourism Technical Skills Demonstrate knowledge of hospitality and tourism management (e.g., no-shows,overbooking) Apply marketing strategies and techniques within a hospitality and tourismcontext Apply customer service techniques in a hospitality and tourism context Identify elements of geography and climate that affect the hospitality andtourism industryRestaurant, Food and Beverage Services Technical Skills Plan, prepare, and cost menus Describe techniques for food preparation Identify and describe the correct use of restaurant tools and equipment Explain procedures for kitchen and restaurant sanitation Identify various types of food service operations and career options Provide effective customer and table serviceAcademic Foundations Apply reading skills in a hospitality and tourism career environment Apply writing skills in a hospitality and tourism career environment Apply mathematical skills in a hospitality and tourism career environment Apply knowledge of economics in a hospitality and tourism career environmentSystems Describe the relationship of roles andresponsibilities among hospitality andtourism professionals Analyze impact on hospitality andtourism systems based on influencessuch as changes in technologyEthics and Legal Responsibilities Apply appropriate laws, regulations, industry standards to hospitality/tourismsituations Identify ethical issues and demonstrate ethical behavior in hospitality andtourism situationsPage 1 of 5Pathway AssessmentCopyright Nocti Business Solutions, Inc. All Rights Reserved

Restaurant, Food and Beverage ServicesSpecific Competencies and Skills continued:Communications Locate, organize, reference written information to communicate withcoworkers/clients Develop and deliver formal and informal presentations using media to engageand inform diverse audiences Apply listening skills; interpret verbal and nonverbal behaviors to communicatewith coworkers and clients Interpret and use tables, charts, and figuresInformation Technology Applications Use word processing, presentation, and email applications to preparecommunications Use spreadsheet and database applications to manage and communicate dataand informationProblem Solving, Critical Thinking, and Decision Making Use problem solving/critical thinking to locate information about problems anddetermine causes Use problem solving/critical thinking; determine root causes of problems;evaluate solutionsLeadership and Teamwork Exhibit leadership qualities to improve the quality of work and the workenvironment Work effectively in a team environment to improve the quality of work and thework environmentSafety, Health, and Environmental Identify/practice appropriate safety and health procedures for hospitality andtourism occupations Demonstrate emergency/first-aid knowledge and procedures for hospitality andtourism occupationsEmployability and Career Development Demonstrate employability skills related to a career in hospitality and tourism Pursue career development skills to advance in hospitality and tourism careersPage 2 of 5Pathway AssessmentCopyright Nocti Business Solutions, Inc. All Rights Reserved

Restaurant, Food and Beverage ServicesWritten Assessment:Administration Time:Number of Questions:2 hours103Areas Covered:Page 3 of 5Pathway AssessmentCopyright Nocti Business Solutions, Inc. All Rights Reserved

Restaurant, Food and Beverage ServicesSample Questions:Dividing the total consumer market into small groups of potential customers isreferred to as marketA. segmentationB. researchC. integrationD. developmentAirlines often offer faster boarding services usingA. electronic ticketingB. ATMsC. text messagesD. passwordsWhen an employee is given an oral presentation, he/she should speakA. clearly and confidentlyB. in a low voiceC. quickly and urgentlyD. in a monotone voiceFood preparation surfaces should be cleaned and sanitizedA. after every shiftB. twice a dayC. after every item preppedD. at the end of the dayOne entry-level position in the food service industry is a/anA. chefB. sous chefC. prep cookD. assistant buyerWhich of the following terms is correctly spelled?A. gretuityB. cordinationC. reservationsD. resturantPage 4 of 5Pathway AssessmentCopyright Nocti Business Solutions, Inc. All Rights Reserved

Restaurant, Food and Beverage ServicesSample Questions (continued)When traveling outside the United States, the traveler is required to obtain aA. driver's licenseB. passportC. social security cardD. birth certificateCombining address file data with a form letter is calledA. mail mergeB. a personal letterC. a business letterD. auto-addressingThe term used to describe vegetables and pasta that are cooked until they are tender,but firm, isA. â la carteB. au gratinC. al denteD. a l'anglaiseThe "back of the house" refers toA. individuals or departments who have direct contact with the guestB. individuals or departments who have indirect contact with the guestC. operational functions in the rear of the buildingD. departments in the front of the buildingPage 5 of 5Pathway AssessmentCopyright Nocti Business Solutions, Inc. All Rights Reserved

Pathway Assessment Blueprint Restaurant, Food and Beverage Services Test Code: 1286 / Version: 01. Restaurant, Food and Beverage Services Page 1 of 5 . Identify various types of food service operations and caree r options Provide effective customer and table service .

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