UNIVERGE SV8300 - Nec-enterprise
UNIVERGE SV8300The ultimate in Unified Communicationswww.nec-enterprise.com
Contents23Introduction4True Unified Communications6Powerful and versatile7UNIVERGE SV8300 Communication server8Digital and IP terminals11True Business Mobility13Presence and collaboration14MA4000 - Centralised Management15Communications platform at a glance
UNIVERGE SV8300 IntroductionWhy choose UNIVERGE SV8300?Why choose NEC? A leading global enterprise telephony solutionThe dynamics of business today demands efficient, seamlesscommunications to enable rapid decision making and customerresponsiveness. To succeed at this accelerated level, businesses musthave the right communication tools. NEC provides those businesses withthe communications and networking solutions that enable themto succeed.provider, known for driving innovation Empowering our customers through over100 years of experience in IT and networking Spanning the full spectrum of ICT productsand solutions Investing over 2,7 billion Euro in research anddevelopment every yearNEC is uniquely positioned to help companies unify business communicationsand create a competitive advantage. Our UNIVERGE 360 framework ensuresthat employees — and their roles — determine the best means to get informationto those who need it, when they need it. A key component of this is unifiedcommunications. The only global company in the world’s top 5 inboth computers and communications A reliable, stable partner with the mission torealize an information society friendly to humansand the earth Stimulates and adheres to open standards,UNIVERGE SV8300 from NEC delivers the promise of UNIVERGE 360 byenabling your executives, knowledge workers, Contact Center agents, operatorsensuring optimal flexibility An evolutionary approach towards newand both mobile and remote workers to effectively communicate with each othertechnologies, protecting existing investmentsand with customers, channels, suppliers and business partners. It enables you toto the maximumtake a unified approach to all the ways your organization communicates; externallyand internally, desktop-to-desktop, by phone, email, fax, wireless, instantmessaging or chat via your website. A user-centric approach, placing people at thecentre when developing new applications anddesigning customised solutions Products and solutions that are environmentallyfriendly and low in energy consumption A front runner in mobile technology and solutionsMany needs.One Solution. Extensive experience and expertise in providingUC solutions, including advanced Microsoft application integration.3
UNIVERGE SV8300 True Unified CommunicationsTrue Unified CommunicationsPowerful applications that improve business processesNEC understands that today’s businesses are lookingOperator communicationsfor new ways to manage change more efficiently andA PC-based operator console enables your receptionist toretain customers through high quality service. The suiteprovide service that is vastly superior to using an ordinaryof powerful applications supported by SV8300 Seriesconsole. For example, he or she can see and answer priorityincludes:callers first, see who is on hold, and create multiple queues todifferentiate callers. What’s more, for optimum efficiency, Business ConneCThe or she can see the extension status before callers are Operator consolestransferred. Contact Center Management applicationsContact Center Expense ManagementA Contact Center tool that supports up to 500 agents. IP multimedia softphoneWith features such as CTI, preview and power dialling, and Voicemail and Unified Messagingautomated email responses, agents will always be able to Fixed Mobile Convergenceexpertly handle customer enquiries, whether they are via the Hospitality Managementweb, email, telephone, voicemail or fax.Business ConneCTManagement applications (MA4000)Today people want a choice of modes of communication,A suite of user-friendly tools for easy communications systemmedia and devices to communicate with anyone, anywhere,management, including configuration, cost reporting andat any time. Business ConneCT supports this wealth ofbudget control, and security. And because it is modular, we cancommunication methods, mobile and fixed devices andassemble and design a package that fits your needs precisely.converged networks and applications to truly answer theneed for Unified Communications. NEC developed BusinessExpense ManagementConneCT as its all-in-one Unified Communications solutionExpense control solutions enhance your organization’s efficiencywhich allows employees to switch between various roles in theand cost validation by providing the right tools to effectivelycompany: Contact Center Agent, Operator and Desktop Usermanage IT operations and services. Modular architecture lets(Employee).you expand system functionality, giving you the flexibility tomeet special project requirements and market trends.4
At a glance Empower your employees to do more,faster, easier Enhance customer responsiveness Encourage teamworkIP multimedia softphoneFixed Mobile ConvergenceIn today’s work environment, employees require communicationWhy manage multiple communications devices, phone numberstools that allow them to easily share real-time information andand voice mailboxes for each user? With NEC’s Mobility Accessideas as well as provide them with the flexibility to work fromsolution, employees can be reached anytime, anywhere with adifferent locations. The NEC Softphone provides employeessingle phone number. Mobility Access means that traffic from andwith a versatile, converged communications tool that offers anto the mobile device passes through the UNIVERGE SV8300impressive array of features and functionality. The Softphone isCommunications Server, integrating mobile devices as if theya versatile, multimedia IP phone that resides within a personalare normal system extensions. In parallel routing all calls via thecomputer (PC) and delivers high quality voice via a USB-company’s communications server, reduces telephone cost.connected headset/handset. Designed to meet the needs ofThe Mobility Access solution can help organizations improveany employee, it can be used as a primary desktop telephone,customer satisfaction and make business more efficient,a supplemental desktop telephone or a remote/telecommutingresponsive, collaborative and productive. Support your increasingly mobile workforcedevice.Hospitality ManagementWith NEC’s Softphone, employees will have the advantagesThe Hospitality Management solution for the UNIVERGE of a converged voice and data network whether they’re in theSV8300 Communications Server allows specific applications tooffice or on the road. Softphones combine traditional businessintegrate with business processes based on specialized rolescommunications needs with the data applications employeeswithin an organization. These role-enabled communicationsrequire.are a core component of NEC’s UNIVERGE 360 approach.It provides advanced services to ensure your guests have aPowerful voicemail and Unified Messaging solutionmemorable stay. They can access the latest messaging services,A powerful IP voicemail and Unified Messaging solution thatand your business benefits from extensive features includingallows staff to receive emails on any phone using text-to-flexible numbering, room status and toll-restriction check-inspeech. Users can also record calls for later reference, and themode. Hospitality Management even works with your Propertyintuitive visual interface helps staff prioritize messages and workManagement System (PMS) through Property Managementmore productively. And of course, the applications integrate withSystem Integration (PMSI) to support many key front and back-Microsoft Outlook, Lotus Notes and/or Novell GroupWise.office functions.5
UNIVERGE SV8300 Powerful and versatileAt a glance Powerful networking for economy and efficiency Scalability for the growing businessPowerful and versatilePowerful networking for economy and efficiency Support for VoIP and traditional voice Simplified management and reduced Total Costof Ownership Increased productivityThe SV8300 provides IP communications, such as data,Simplified management and reduced Total Costmultimedia and voice, over one network. There is noof Ownershipneed to run two sets of wires for voice and data; oneTraditionally, voice solutions have been difficult and cryptic towire does it all.administer. No more. SV8300 includes a centralized voicemanagement solution that lets you manage all of yourBranch or remote locations can be seamlessly linked to shareorganization’s voice services simultaneously via any connectedresources and features through peer-to-peer connectivity; thewebbrowser. It has a friendly, intuitive, easy-to-use interface.SV8300 easily links to other NEC Communications servers suchAn administrator can begin using it with virtually no training.as the SV8500. A geographically distributed unified system witha single image can be produced by using NEC’s UNIVERGE Investment protectionMA4000 Management System to ensure application integration,Protect your technology investment while providing a migrationfeature transparency and survivability in the event of network fail-path to pure IP. The SV8300 has the flexibility to support yourures. For medium-sized businesses that want the communicationexisting traditional circuit-switched technology and can be fullycapabilities of a large enterprise, NEC’s SV8300 Communicationutilized to run in a pure IP environment. Investment protection isServer provides the scalability and flexibility to meet all of youralso provided by the SV8300’s open SIP (Session Initiating Proto-communication needs.col), a foundation for future services ad integrations.Scalability for the growing businessIncreased productivityThe SV8300 functions alone or in a network and can expandThe SV8300 delivers a full suite of advanced applications and ato meet all of your business communication needs, includinghigh-powered feature set that helps businesses run smoothly.mission-critical data applications.Workers can manage their calls more easily, and the mobilitythat the SV8300 provides to staff, helps customers access yourSupport for VoIP and traditional voiceemployees even while they are away from their desks.You can deploy a pure IP solution or any combination of IP andNo other solution provides medium-sized businesses with morefeature-rich solution that istraditional circuit-switched technology on a single SV8300.versatility than the SV8300. Designed to be both versatile andcompletely scalableIt provides the ability to customize the best communicationsscalable, the SV8300 meets a growing business’s needs. Itssolution for your business.resources and features can be transparently shared betweenThe SV8300 is a robust,branches or remote locations by networking SV8300s, whichprovides a lower Total Cost of Ownership.6
UNIVERGE SV8300 UNIVERGE SV8300 Communication serversUNIVERGE SV8300 Communication ServerAt a glance 19-inch stackable chassis architectureA world-class Communication Server Support of up to 1024 IP stations Wired and wireless extensions Open standards and Open Application Interface,NEC knows the best UC solution isn’t complete without Scalability - As your business grows, so do its communi-the finest communication server and managementcation needs. The SV8300 seamlessly scales to a 2048 portssolution. That is why UNIVERGE SV8300 includes asingle image system, distributed over multiple sites.including SIP and XMLrobust, feature-rich IP communication server as wellas a centralized voice management solution that relieves the management burden for IT departments. High reliability – The architecture of the SV8300 is ideal formissioncritical situations and ensures highest availability andbusiness continuity. Besides its flash technology for systemThe UNIVERGE SV8300 solution is completely scalablereliability with a very high MTBF, IP fail-over for stations andand can be expanded to meet a medium-sized business’strunking and clustered survivability, CPU redundancy providescommunications needs now and in the future. Benefits ofhigh availability and operational continuity. the SV8300 include: Rack-stackable architecture - The SV8300’s stackable Support for both VoIP and traditional voice - Deployment of a pure IP solution or any combination of IP andchassis supports server functions, media gateways andmedia converters in a single unit.traditional circuit-switched technology is supported on asingle SV8300 system. Application integration - Application options that deliveryou better customer service and improved teamwork anduser productivity.UNIVERGE SV8300 server19-inch7
UNIVERGE SV8300 TerminalsUnique business terminals and handsetswith an interchangeable designOur UNIVERGE DT range of terminals and handsets are like no other.Their modular construction means you can chop and change the designfor exact business requirements. They can then be upgraded at a laterstage without having to replace them – a great investment protection.Bluetooth handsetoption - up to 50metres wirelessrangeAdd-on 8 line keys or60 DSS key module ideal for receptionsand Call CentresFeature-wise, time saving features such as company directories, call historyand speed dial are instantly accessible. Not only does this improve productivity, it increases customer service levels too. Top end features on the IP phonesinclude colour touch screens and an ‘XML open interface’ which providesintegration with Microsoft Outlook databases and more.5 good reasons to choose UNIVERGE DT terminalsand handsets Modular construction - the interchangeable design provides easyand cost-effective upgrades, helping to future-proof this businessesinvestment Customisable design - choose from a range of add-on line keymodules, faceplates, LCDs, keypads and even printable side panels C ustomisable function keys - can be adapted to the exactindividual requirements of a businessChoice of functionkeys - 12, 24 or‘Desiless’ LCDChoice ofkeypads User-friendly interface - little or no staff training required U nique Bluetooth handset option - provides wireless freedomfrom a desk, also links with Bluetooth headsets and PDAs X ML open interface – integrates into your other applications e.g.Business ConneCT Client8Choice of side panelcolours with option oflogo printing
UNIVERGE SV8300 TerminalsDigital and IP terminalsDT310 Digital terminalDT710 Value LCD IP terminalDT330 Digital terminal Available in 2 key non display or 6 key display User-friendly LCD function screen Available with 12, 24 or 32 programmable keys Economical entry level phone Hands-free / speaker phone Backlit keypad Hands-free Easy to use soft keys / LCD prompts Hands-free, full duplex Easy to use soft keys/LCD prompts on display model Directory dial: 1000 system, 1000 group, Headset support Directory dialling10 personal, 600 phone book Easy to use soft keys/LCD prompts Conference key Navigation wheel Directory dialling Wall mountable Call history Navigation wheel Message waiting indicator Wall mountable Call history Ideal for hotdesking Wall mountableDT710 IP terminal - features as DT310 plus: Backlit LCD Low cost IP phone (ideal for office or home workers) XML Open Interface - Capable of integration XML open interface - integrates into your otherapplications e.g. Business ConneCT ClientDT730 IP terminal - features as DT330 plus:into standard & bespoke applications eg. Backlit LCD screenMicrosoft Outlook and more Security lock key VoIP encryption XML open interface - integrates into yourother applications e.g. Business ConneCT Client9
UNIVERGE SV8300 TerminalsDT330 LCD Digital terminalBluetooth handsetDT750 IP terminal Flexible user interface Class 1 Bluetooth - 50 metre range 7.5-inch colour TFT touch screen Backlit keypad 8 programmable keys on handset Backlit keypad Hands-free, full duplex Backlit keypad and display Security lock key Headset support Same user interface as the displayphone XML open interface - integrates into your Easy to use soft keys/LCD prompts Directory dialling Directory dialling Navigation wheel Hands-free, full duplex Navigation wheel Call history Headset compatible Call history Wall mountableother applications e.g. Business ConneCT Client Easy to use soft keys/on screen promptsAvailable on the DT330 Directory dialling Navigation wheelDT730 LCD IP terminal - features as DT330 LCD plus: Call history Ideal for hotdesking Wall mountable Backlit LCD screen Security lock key XML open interface - integrates into yourother applications e.g. Business ConneCT Client10
UNIVERGE SV8300 True Business MobilityTrue Business Mobility10 good reasons for IP DECT Established DECT technology — reliableand secureThe SV8300 offers a range of mobility solutions, Scaleable from 1 to 48 Access Points,including IP DECT, Voice over WLAN and the supportand even beyondof applications on the mobility handsets. This offersM155 Messenger Attractively pricedorganizations the choice to use the technology that suitIdeal for healthcare and Makes employees more reachable, helping tothe specific requirements best. Business Mobility offershospitality environmentsa flexible way of working and mobility, making sure that Calling name/number Drastically reduces mobile phone costsemployees are more reachable and responsive. Internal directory: 5 Is integrated with features from the SV8300 SOS alarm key Wide range of handsets for all user types andIP DECT Location detection Messaging (LMRS) Hands-freeAdd IP DECT to your networkincrease customer service levelsenvironments Unified communications - shared corporatedirectory access, plus excellent presence feature Powerful text messaging and alarms, enableThe SV8300 with IP DECT provides a single converged networkquicker responseswith both fixed and wireless telephony. Your mobile voice Future-proof investment - uses ‘open standards’network can easily integrate with applications as they are partsuch as the open messaging interface,of the same network infrastructure. Remote locations becomeSIP technology and standard GAP compatibilityan integral part of your centralized mobile voice communicationinfrastructure.IP DECT handsetsC124Business Mobility IP DECT provides a range of DECT handsets.Ideal as cost effectiveThe integration of IP DECT with Business ConneCT offers centralentry level DECTdirectory with presence on the phone. The DECT handsets Calling name/number,can also provide text messaging information to alert staff aboutincidents such as fire, nurse calls or industrial process.call logging Internal directory: 40 Headset support11
UNIVERGE SV8300 True Business MobilityAssured mobility WLANCombine wireless data and voiceThe SV8300 also offers Voice over WLAN, with a dedicatedWLAN handset MH240 and NEC WLAN Access Pointsto guarantee high quality voice and integration. By addingBusiness Mobility WLAN, employees enjoy wireless mobilityand wireless data access everywhere it is required.Deploy effortlessly with NEC Access Pointsand MH240 handsetThe MH240 handset is designed to offer users high voicequality combined with the SV8300 system features such asmulti-line support. It also provides integrated speakerphoneand directory. It works with NEC’s WL1500/1700 seriesAccess Points to offer a simple means of deployment andeasy WLAN network scalability for your growing business.G355G955I755Ideal for the demandingIdeal for office users whoIdeal for healthcare oroffice userrequire advanced voice anddemanding environments,MH240 Calling name/number,messaging featureseg industrial, manufacturing,Multiline mobile handset Calling name/number,retail & warehousing Calling name/number, call logging Calling name/number, Internal directory: 500call logging Internal directory: 200call logging Central directory Internal directory: 200 SOS alarm key Central directory Internal directory: 200 Multi-line keys: 8 Location detection SOS alarm key SOS alarm key Supports 802.11b and g Headset compatible Location detection Location detection Message waiting Messaging (LMRS) Man-down alarm Broadcast messaging Messaging (LMRS) Headset compatible, Broadcast messagingincluding Bluetooth Headset compatible,call loggingincluding Bluetooth12 Loudspeaker operation
UNIVERGE SV8300 Presence and collaborationPresence and collaboration10 good reasons for Business ConneCT One solution for Operators, Contact Center Agentsand EmployeesWith organisations becoming increasingly fragmented,Business ConneCT offers all the advanced communicationsdepartments more flexibile and employees morefunctionality you need, including call control and groupmobile, collaboration is a means of enabling them toinformation, voicemail, directory services, operator and Single point of contact for your customers, 24/7work together, in real time, and interact efficiently andcall routing. Simple and cost-effective to deploy, Business Simplified call handling - users manage all theireffectively with each other, with clients and suppliers.ConneCT’s three user modes – Operator, Contact Center AgentPresence is about being able to share one’s availabilityand Employee – use the same server, a single database andstatus so everyone is aware of it and can act accordingly.with a common user interface, and are managed from acentral point. Improves efficiency, flexibility and productivity ofyour employeescommunications from their desktop. Reduceswaiting times and lost calls Facilitates mobile and home workers. Treats themobile and the desk phone as a single device,using one numberOur all-in-one Unified Communications suite Business ConneCThelps unify an entire organization, enabling individuals,Business ConneCT Multilingual announcements and user interfacedepartments and locations to work more efficiently by ensuring Business ConneCT offers Unified Communications for a Monitor and improve your business process.seamless internal and external communications. Users canconnect from wherever they are via phones, PCs, mobiledevices and the web - effortlessly.really affordable price. Business ConneCT is very easy to use and hardly requiresany end-user training. One intuitive user interface shows therelevant items on the screen, depending on your role. Business ConneCT offers tight integration with DECT andmobile phones. The central company directory is alsoaccessible from DECT, Mobile and Desktop Phones.Text messages can be sent to DECT and mobile phonePresence reporting allows managers to monitoractivity of their team, helping to enhance employeeperformance Secure instant and mobile messaging, richpresence management and directories Integrates with Lotus Notes, Microsoft Outlook,Microsoft Office Minimal required user trainingusers from anywhere in Business ConneCT.BusinessConneCT Business ConneCT enables you to improve your business.Business ConneCT Contact Center creates a consistentcustomer experience with a single point of contact for voicecalls and emails.OperatorContactCenterEmployee Business ConneCT is easy to install and maintain. Theinstallation process is guided via wizards and a system healthscreen confirms that all critical components are functioningcorrectly.13
UNIVERGE SV8300 MA4000 - Centralised ManagementKeeping in controlCentralised Management Centralized administration that integratesseamlessly Powerful, intuitive tools for simplified configurationand performance managementThe ability to centrally manage its communication systemmanage IT operations and services. Modular architecture letsis of strategic importance to any company, enabling anyou expand system functionality, giving you the flexibility to meet Reliable fault managementorganisation to keep a firm grip on communication costs,special project requirements and market trends. Advanced security through extensive controlsreachability and the serviceability of its system.Single centralised database Directory synchronisation Reliable accounting and billingSecure, easy-to-use and robust, our suite of managementAll relevant site and network data is centralised in a singlesolutions are designed to increase overall productivity whiledatabase. Changes can easily be prepared off-line for anydelivering flexibility and simplicity. Integrating with your currentselected node. This is carried out by means of so-calledadministration, IT-friendly user interfaces take the mystery out ofprojects. With the scheduler function, these projects can bevoice system configuration and administration.programmed to be executed at any given time. The advantageof this is simple querying the network configuration, without theExpense control solutions enhance your organization’s efficiencyneed for time-consuming dialogues with the servers.and cost validation by providing the right tools to effectivelySystem Expense ManagementMA400014
UNIVERGE SV8300 Communications platform at a glanceUNIVERGE SV8300 Communications platform at a glanceUnified CommunicationsBusiness ConneCTMA4000 - Systems andExpense ManagementSP30 - softphoneUnified MessagingUM8000SmartMobileClientWLanhandsetIP DECT handsetsDigital and IP terminalsDT300/DT700 rangeUNIVERGE SV8300 server19-inch15
For further information please contact your local NEC representative or:EMEA (Europe, Middle East, Africa)NEC Enterprise Solutionswww.nec-enterprise.comAbout NEC Corporation: NEC Corporation is one of the world’s leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of its diverse and global base of customers. NEC delivers tailored solutions in the key fieldsof computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 150,000 people worldwide. For additionalinformation, please visit the NEC home page at: http://www.nec-enterprise.com10-077-03 April 12 2010 NEC Corporation. All rights reserved. NEC and the NEC logo are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All trademarks identified with or TM are registered trademarks or trademarksof their respective owners. Models may vary for each country, and due to continuous improvements this specification is subject to change without notice. Please refer to your local NEC representative(s) for further details.
UNIVERGE SV8300 Powerful and versatile Powerful and versatile Powerful networking for economy and effi ciency 6 The SV8300 is a robust, feature-rich solution that is completely scalable At a glance Powerful networking for economy and effi ciency Scalability for the
Secondary SIP server for failover SECTION 2 NEC PBX CONFIGURATION This section provides information to NEC's solution providers and NEC Associates for configuring an NEC UNIVERGE SV8300 to connect to an Intermedia SIP Trunk service provider. 2.1 Prerequisites Before you configure the UNIVERGE SV8300, you must have the following
NEAX 2000 IPS and UNIVERGE 2000 IPS. UNIVERGE SV8300 . May 2008. UMSV93-15-002 July 22, 2015 Page . 4. of . 17. NEC Corporation of America . . 2000 IPS SV8300 SV9300 R14 R9 V2 V3. Multiple Call Forwarding - No Answer X X X X Split Call Forwarding - All Ca
NEC UNIVERGE ST500 MAKE YOUR SMARTPHONE SMARTER Voice & video mobile extension for your smartphone. Using your Apple iPhone, iPad and Android smart devices, the UNIVERGE ST500 enables your native contact lists to make and receive voice and video calls. Simply connect to Wi-Fi or use your mobile data (3G/4G) to handle your calls.
NEC 3 Professional Services Contract (PSC). NEC 3 Short Contract (ECSC) and Short Subcontract (ECSS). NEC 3 Adjudicator’s Contract (AC). NEC 3 Term Services Contract (TSC). NEC 3 Term Service Short Contract (TSSC). NEC 3 Framework Contract (Framework Contract). NEC 3 Supply Contract (SC).
Dec 02, 2017 · Based on 2017 National Electrical Code (NFPA 70) The Philippine Electrical Code Part 1 2009 Edition was based on NEC 2005 Regularly revised (every three years) to reflect the evolution of products, materials, and installation techniques. NEC 2008, NEC 2011, NEC 2014 & NEC 2017 NEXT NEC REVISION: NEC 2020, 2023, 2026, 2029
Associates for configuring an NEC UNIVERGE SV8100 to connect to a Intermedia SIP Trunk service provider, utilizing a DYNAMIC configuration. 2.1 Prerequisites Before you configure the UNIVERGE SV8100, you must have the following information available. 2.1.1 SIP Trunking Information from Intermedia Primary SIP Proxy Server IP Address
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