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Safer Healthcare Now!Instructions forData Entry and SubmissionUsingMeasurement WorksheetsSHN Central Measurement TeamUniversity of TorontoJanuary 30, 2009

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsTable of ContentsSection 1. General and Background Information . 2CAMPAIGN BACKGROUND. 3OBJECTIVE . 3CAMPAIGN QUESTIONS . 5METHOD . 5PURPOSE OF THIS MANUAL . 6Section 2. Instructions for Data Entry . 7INTRODUCTION . 7GENERAL TOUR OF THE EXCEL MEASUREMENTWORKSHEET . 10DATA ENTRY SHEET . 12Intervention Title . 12Data Collection Details . 12IMPLEMENTATION STAGE & collection method . 14DENOMINATOR, NUMERATOR, FINAL CALCULATION. 15FINAL CALCULATION . 15STEP-BY-STEP INSTRUCTIONS FOR ENTERING MONTHLYDATA INTO THE SHN MEASUREMENT WORKSHEETS - DATAENTRY SHEET . 17DENOMINATOR. 17NUMERATOR . 18FINAL CALCULATION & COMMENTS . 19Section 3. Instructions for Data Submission . 22INTRODUCTION . 23BEFORE YOU SUBMIT YOUR DATA . 23ON-LINE DATA TRANSMISSION . 23INTRODUCTION . 23ACCESSING THE DATA SUBMISSION WEBSITE . 23SUBMITTING YOUR DATA . 26QUESTIONS OR PROBLEMS? . 27SHN Central Measurement TeamUniversity of TorontoFebruary 22, 20061

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsSafer Healthcare Now!Instructions forData Entry and SubmissionUsingMeasurement WorksheetsSection 1. General andBackground InformationSHN Central Measurement TeamUniversity of TorontoFebruary 22, 20062

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsCAMPAIGN BACKGROUNDSafer Healthcare Now! is a campaign supported by and patterned after theInstitute for Healthcare Improvement’s (IHI’s) 100K Lives campaign and designedto enlist Canadian healthcare organizations in implementing six targetedinterventions in patient care. Safer Healthcare Now! is sponsored andsupported by the Canadian Patient Safety Institute and numerous other nationaland provincial healthcare organizations. Each of the six original and4 newinterventions has an evidence base indicating that appropriate implementationand practice can lead to reduced mortality and morbidity. Evidence clearlyindicates there is significant opportunity for improvement in implementing thesestrategies. For example, a review of post-AMI care in four Canadian provincesrevealed that although utilization rates for beta-blockers, ACE inhibitors andstatins increased over the study period, the rates were still far below optimallevels (Pilote, Beck et al., 2004). Similar results have been found inSaskatchewan (Chan, Brossart et al., 2004).Safer Healthcare Now! is a highly collaborative effort among healthcareorganizations across Canada. The campaign is open to all health careorganizations across Canada. To date, over 300 healthcare organizations andover 1000 clinical teams from across Canada have enrolled in the campaign. Thecampaign mission is to improve the health services delivered to Canadians andis guided by the philosophy of minimizing cost to those who enrol with noprovincial, territorial or jurisdictional barriers.OBJECTIVEThe six original and two of the new interventions, while primarily focused on theacute care sector, will draw on others who play a key role at the interface ofadmission, discharge, transfer of care and ongoing care in the community.Healthcare organizations are invited to participate in any or all of the sixevidence-based interventions.Objectives for the SHN groups are specific to each intervention group as listedbelow: ARO/MRSA- Antibiotic resistant organisms – Methicillin ResistantStaphylococcus aureus. Implement a series of evidence-basedguidelines to prevent harm from antibiotic resistant organisms. AMI - Improved care for Acute Myocardial Infarction: Prevent deathsamong patients hospitalized for acute myocardial infarction (AMI) byensuring the reliable delivery of evidence-based care. CLI - Prevention of Central Line-Associated Bloodstream Infection:Prevent central venous catheter-related bloodstream infection (CR-BSI)SHN Central Measurement TeamUniversity of TorontoJanuary 30, 20093

Safer Healthcare Now!Data Entry & Submission using Measurement Worksheets and deaths from CR-BSI by implementing a set of evidence-basedinterventions in all patients requiring a central line.Falls - *National collaborative on falls in long-term care” Prevent harmresulting from falls in long-term care settings.MedRec - Medication Reconciliation (Acute Care): Prevent adversedrug events (ADEs) by implementing medication reconciliation.MedRec (Long Term Care). Prevent adverse drug events (ADEs) byimplementing medication reconciliation in long term care (LTC) settings.RRT - Rapid Response Teams: Prevent deaths in patients who areprogressively failing outside the ICU by implementing rapid responseteams.SSI - Prevention of Surgical Site Infection: Prevent surgical siteinfection (SSI) and deaths from SSI by implementing a set of evidencebased interventions in all surgical patients.VAP - Prevention of Ventilator-Associated Pneumonia: Preventventilator-associated pneumonia (VAP) and deaths from VAP and othercomplications in patients on ventilators by implementing a set ofinterventions known as the "VAP bundle."VTE – Prevention of Venous Thromboembolism. Implement a series ofprotocols to ensure that general surgery and hip fracture surgery patientsreceive the appropriate thromboprophylaxis to prevent complications suchas deep vein thrombosis (DVT) and pulmonary embolus.Local teams will be supported by a variety of means including a series ofeducational workshops where teams and quality management staff learn abouthow to implement the desired changes, and through web and telephonecommunications. Three geographic “nodes” (Western Canada, Ontario andAtlantic Canada) as well as the Quebec Initiative have been established. Inaddition, Clinical Supports have been created to assist in the implementation andmaintenance of specific interventions. The Canadian ICU Collaborative issupporting the three ICU-related interventions (prevention of ventilatorassociated pneumonia, prevention of central line infections, and deployment ofrapid response teams). The Institute for Safe Medication Practices (ISMP)Canada is supporting the Medication Reconciliation intervention, and up toFebruary 2009 the Canadian Association of Paediatric Health Centres (CAPHC)is providing specific support to medication reconciliation for paediatrics.Sunnybrook and RNAO Further information on campaign supports and structurescan be found at www.saferhealthcarenow.ca.Tools have been created to provide additional support to local SHN teams and toassist you as you progress through enrollment and the implementation of yourselected interventions.SHN Central Measurement TeamUniversity of TorontoJanuary 30, 20094

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsCAMPAIGN QUESTIONSThe central research question is whether Canadian hospitals are able to learnand implement the changes in practice that have been shown in other settings toreduce adverse events, morbidity and mortality.Collection of the process and outcome data will be carried out by a University ofToronto based Central Measurement Team (CMT) funded by the CanadianPatient Safety Institute (CPSI) and led by Dr. G. Ross Baker.Data collected by the Central Measurement team will be used:1. To facilitate the testing of evidence-based strategies for better practice,shown in other settings to reduce morbidity and mortality2. To support the teams by providing information on their own performancerelative to the interventions for which they have enrolled through thecollection, analysis and reporting of organization-level, interventionspecific data.METHODData Collection Process- Data RequirementsData requirements have been based on balancing the benefits to the teams andto the campaign overall in tracking progress/ improvement and the desire tominimize measurement burden on teams as much as possible. The extent ofdata collection varies by intervention e.g., the VAP bundle reports on tworecommended measures; AMI intervention reports on ten measures. Anoperations manual, the “Getting Started Kit” (GSK) based on the original manualdeveloped by IHI has been prepared for each of the SHN interventions and isavailable on-line at www.saferhealthcarenow.ca. Each GSK identifies theintervention-specific data requirements and contains an individual MeasurementWorksheet for each component which explicitly defines the data to be collectedfor the measure and the related performance goal to be achieved.An external review of the SHN data collection process has been conducted by anindependent privacy consultant, David H. Flaherty, Ph.D. The external reviewconcluded that the data collection process should proceed as planned, and notedthat “the privacy measures adopted by the CMT have been extensive in order toensure robust data protection and security. These measures are voluntarily incompliance with the Ontario Personal Health Information Protection Act (PHIPA),even though they are not legally required, since the data are de-identified andaggregated.” A summary of this Privacy Impact Assessment is posted on theSHN website .SHN Central Measurement TeamUniversity of TorontoJanuary 30, 20095

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsData CollectionData collection began in April, 2006 and will continue until December 2010 orbeyond.Data Monitoring and Reporting ProcessData submission will be monitored monthly by CMT in collaboration with theSafety and Improvement Advisors (SIAs) at each node (Atlantic, Ontario andWestern). The Quebec Campaign: Together, lets improve healthcare safety! willmonitor its own data and submit those for which they have approval to share withSHNThe CMT will analyze the submitted data and report back quarterly toparticipating healthcare organizations on their individual performance relative tothe national average for each intervention. The CMT will also report to the SHNNodes and National Steering Committee.PURPOSE OF THIS MANUALThis manual has been developed to ease the burden of monthly data reportingand submission. It is a collection of step-by-step instructions for completing theSHN Measurement Worksheets and submitting the completed worksheets to theCentral Measurement Team (CMT). Teams are asked to report the data on theMS Excel worksheets and submit them on-line.To access the SHN Measurement Worksheets, visit the SHN website(www.saferhealthcarenow.ca) and click on “Measurement” or “Target Measures”in the left navigation bar.The manual is divided into two sections:1. Data entry using SHN Measurement Worksheets in MS Excel formatMethods of data submission (fax and online) of SHN MeasurementWorksheets in both formats (Excel and Word).For further information contact the SIA at your Node.SHN Central Measurement TeamUniversity of TorontoJanuary 30, 20096

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsSafer Healthcare Now!Section 2. Instructions forData EntryUsingSHN MeasurementWorksheetsINTRODUCTIONAn individual Measurement Worksheets have been developed in MS Excel foreach measure within each “Intervention” (see below). All Excel worksheetsfollow the same format for data entry although the number of data entry steps(rows of data to be entered) may vary across worksheets. Not all healthcareorganizations will be implementing all interventions. Not all intervention teamswill be implementing all measures within a specific intervention.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 20067

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsReport only on those intervention measures which you are implementing.InterventionMeasureImproved Care for AMI1. Aspirin at arrival2. Aspirin at discharge3. Beta Blocker at discharge4. Timely initiation of reperfusion (Thrombolysis orPCI)5. ACE-I or ARB at discharge (in LVSD)6. Smoking cessation counseling7. Perfect care for AMI8. AMI inpatient mortality9. Statis prescribed at dischargeARO/MRSA – Methicillin-resistantstaphylococcus aureus1. Percent availability of Hand Hygiene Products2. Percent appropriate hand hygiene practice3. Percent appropriate environmental cleaningpractice using fluorescent marker4. Reduction in mean time to placement oncontact precautions for MRSA positive5. Reduction in mean time from lab notificationsto placement on contact precautions6. Active screening on admission for positiveMRSA cases per 1000 admissions7. Incidence of HA-MRSA clinical isolates per1000 patient daysPrevention of Central LineAssociated Primary BloodStream InfectionFalls in Long-Term Care1. CL-BS infection rate per 1000 CL days2. CL insertion bundle compliance3. CL maintenance bundle compliance1. Falls rate per 1000 resident days2. Percentage of harmful falls3. Percentage of residents with completed fall riskassessment on admission4. Percentage of residents with completed fall riskassessment following fall or change in medicalstatus5. Percentage of “At Risk” residents with FallsPrevention/protection intervention implemented6. Percentage of residents with restraintsMedication Reconciliation –Prevention of adverse drugevents (ADEs) – Acute Care1. Mean number of UndocumentedIntentional discrepancies2. Mean number of Unintentionaldiscrepancies3. Med-Reconciliation success index4. Med-Reconciliation at dischargeSHN Central Measurement TeamUniversity of TorontoFebruary 22, 20068

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsMedication Reconciliation –Prevention of adverse drugevents (ADEs) – Long-term CareRapid Response TeamsSSI - Surgical Site InfectionVAP - Prevent VentilatorAssociated PneumoniaVTE – Prevention of Venousthromboembolism1. Mean number of UndocumentedIntentional discrepancies in LTC2. Mean number of UnintentionalDiscrepancies in LTC3. Percentage of LTC residents reconciled atadmission1. Codes per 1000 discharges2. Percent of codes outside of ICU3. Utilization of Rapid Response Team1. Percent of surgical patients with timelyprophylactic antibiotics2. Percent of surgical patients withappropriate prophylactic antibioticdiscontinuation3. Percent of clean surgical patients withsurgical infections4. Percent of clean surgical patients withappropriate hair removal5. Percent of major cardiac surgical patientswith controlled post operative glucose6. Percent of colorectal or open abdominalsurgical patients with normothermia in PACU7. Percentage of surgical patients withappropriate selection of prophylactic antibiotic(Optional measure)1. VAP rate in ICU per 1000 ventilator days2. VAP Bundle compliance1. Percent of patients receiving appropriatevenous thromboembolism prophylaxis2. Type of thromboprophylaxis delivered3. Reasons that recommendedthromboprophylaxis was not usedSHN Central Measurement TeamUniversity of TorontoFebruary 22, 20069

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsGENERAL TOUR OF THE EXCEL MEASUREMENT WORKSHEET3 Worksheet tabsWhen you open the Measurement Worksheet / Workbook look to the bottom ofthe screen. You will notice three labelled tabs which represent differentworksheets for the data collection tool including: Chart, Data Entry Sheet, andSubmitted By. Each worksheet has a specific role in the data submissionprocess and should be completed every time data is submitted. The threeworksheets are described in detail in the following pages.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200610

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsCHARTOn the Chart worksheet the monthly results you enter on the Data Entryworksheet are automatically captured in a line graph called a Run Chart.Monthly data points are recorded along the horizontal (‘X’) axis and the mean,percentage or raw count along the vertical (‘Y’) axis. In the example displayedeach point on the line graph represents the “mean number of undocumentedintentional discrepanciesin each monthly Med Rec sample. The red linetraversing the graph represents the calculated or recommended goal for theintervention measure. Note the line graph returns to baseline until the nextmonth of data is entered (see July through November 2008 above).SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200611

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsDATA ENTRY SHEETAll Data Entry Sheet worksheets have the same five sections regardless of themeasureincluding: intervention title, data collection details, denominator,numerator, and final calculation.1 Teams must complete all items outlined inred.INTERVENTION TITLEDefinition:Intervention,definition & goalThe Intervention Title section includes the s intervention,definition, and goal. The “intervention” listed on the Data EntrySheet corresponds with the name of the intervention (MedRec) ofwhich this particular “measure” (Undocumented IntentionalDiscrepancies) is one . The “definition” describes or defines theintervention measure for the selected worksheet. The “goal” isthe recommended target for this measure and is based onevidence from the healthcare literature.DATA COLLECTION DETAILSHealthcare Organization & Health Regionname and description of patient sampleDefinition: Data Collection Details on the Data Entry Sheetare outlined in red, and must be completed the first time you use thisspreadsheet. The information includes the Hospital Name, Health Region and1Three worksheets – CL insertion bundle compliance, CL maintenance bundle compliance, andVAP bundle compliance - contain an additional section called Implementation of BundleComponents.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200612

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsPatient Sample (Team # if applicable and Transfer point (Med Rec only).HOSPITALNAMEEnter the name of the hospital or healthcare organization wherethe intervention is being implemented and the data collected. Note: It is important to use the same name every time youor any other team from your organization submits data,whether for the VAP intervention, the AMI intervention, etc.For example, if entered as Essex General Hospital on the firstVAP worksheet it should always be entered as Essex GeneralHospital on all worksheets for VAP, AMI, etc., and not EGH forVAP 2 or Essex GH for AMI etc. Tip: Select the worksheettemplate(s) which corresponds with the intervention measuresfor which you wish to submit data. Enter the name of thehospital or healthcare organization in the space provided andall other fields within the “Data Collection Details” section thatdo not change from month to month i.e. hospital name, andhealth region. Save on your hard drive as a worksheettemplate e.g. c:/MedRec 1 GeneralHospital.xls and eachmonth use the template for your report saving it as a new filedesignating the date of the last data contained on theworksheet i.e. c:/MedRec 1 GeneralHospital 0901.xls.HEALTHREGIONEnter the name of the provincial health region or LHIN number inwhich your hospital or healthcare organization is located. Data Entry: Enter “NA” (not applicable) if your hospital orhealthcare organization is not associated with a health region;otherwise enter the name of the health region in the spaceprovided. . Tip: Enter the name of the Health Region and save on theworksheet template as described above in Hospital Name.PATIENTSAMPLEEnter a brief description of the source of the patient sample forexample, AMI patients admitted through Emergency Department. Note: It is important to use a consistent description for thesame type of patient sample across all measurementworksheets for a particular intervention. For example, thedescription of your sample in the VAP rate measure should bethe same as that in the VAP bundle compliance measure. Note: All data entered on the Data Entry Sheet of an individualmeasurement workbook must be for the same patient sample;if the organization decides to apply the intervention to adifferent patient sample a new workbook must be started.For example, in SSI if you start with a sample of CABGSHN Central Measurement TeamUniversity of TorontoFebruary 22, 200613

Safer Healthcare Now!Data Entry & Submission using Measurement Worksheetspatients and then decide to also collect data for Hysterectomypatients you must start a new workbook for the second samplepopulation. IMPLEMENTATION STAGE & COLLECTION METHODImplementation Stageand Collection MethodIMPLEMENTATION Click on the box below the year and month for which youSTAGEwish to enter data and select from the options that appear(Baseline, Early or Full) the most appropriateimplementation stage for this patient sample and QIprocess. . Note: Baseline Stage - Pre-intervention. Datacollected for Baseline should be collected prior toimplementing small tests of change and reflect thecurrent process. Note: Early (Partial) Implementation Stage(Working to goal) - The team has set a clear aim(s)for this intervention (i.e. AMI, ARO/MRSA, CLI, Falls,MedRec, RRT, SSI, VAP or VTE), identified whichmeasures will indicate if the changes will lead toimprovement, and started to implement small tests ofchange (PDSA) to identify and refine processes,procedures and practices which will lead toimprovement and achieving the aim. When the teamhas reached goal and held their gains for threeconsecutive data points they are ready to move to FullImplementation (At Goal) . Note: Full Implementation Stage (At Goal) - Theprocesses, procedures and practices are finalized andhave lead to significant improvement. These practiceson the selected unit are being consistently applied andmonitored, showing a sustained performance at orclose to goal. The team has achieved their aim(s) andis ready to spread to other areas.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200614

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsCOLLECTION Click on the box below the year and month for which you wish toMETHODenter data and select from the options that appear (Baseline,Early or Full) the most appropriate collection method for thispatient sample and QI process i.e. Concurrent or Retrospective.DENOMINATOR, NUMERATOR, FINAL CALCULATIONThe data displayed in the sections of the Data Entry Sheet above represents alldata collected to month to month for the intervention measure. The first columncorresponds with the numbered steps in the calculation of the denominator(numerator or final calculation). The remaining columns are individually labelledby year and month and contain the data entered month-over-month. The dataentered into these cells automatically populate the Run Chart.FINAL CALCULATIONThis section contains two rows. The first row contains the formula and finalcalculation for the measure. The cells in this row are automatically populatedfrom the data entered in the numerator and denominator. The second rowcontains the goal for that measure. This information is used to generate the goalline in the run chart (see Chart tab). For the majority of measures, the goal ispredetermined and constant (i.e. the same for all hospitals and other healthcareSHN Central Measurement TeamUniversity of TorontoFebruary 22, 200615

Safer Healthcare Now!Data Entry & Submission using Measurement Worksheetsorganizations). However, for a number of measures the goal must becalculated by each organization, based on their baseline rate, percentageor score or other information. Instructions for calculating the goal arefound in the row below the goal.For example, the goal for the VAP rate measure is to reduce VAP rate by 50% inone year. In order to determine the goal rate, organizations first need to knowwhat their starting point or baseline VAP rate is. Because the baseline VAP rateis going to vary from one organization to the next, each organization has tocalculate this individually. For many healthcare organizations, this baseline willbe determined from the first month or first few months of data collection, duringthe pre-implementation stage. It is up to each organization, however, to decideon its baseline.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200616

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsSTEP-BY-STEP INSTRUCTIONS FOR ENTERING MONTHLYDATA INTO THE SHN MEASUREMENT WORKSHEETS - DATAENTRY SHEETThe first step for data entry is to select the appropriate worksheet for data entry.All worksheets are available on the SHN webstie under the individual TargetInterventions. Note: be sure to save the worksheet to your hard-drive beforeentering data or it will not be saved. Enter the one-time demographic /indentifying information on the Data Entry Sheet of each worksheet for which youhave data to report. The cells you need to complete are those outlined inred.YEAR & MONTHOn the DATE ENTRY SHEET, select the column thatrepresents the year and appropriate month for which youhave data to enter. Indicate the Implementation Stageand Collection Method as described above for thespecific month. This may vary month-over-month.DENOMINATORDefinition:Calculation of DenominatorDenominator is the section within which the inclusion andexclusion criteria for the denominator or sample population arerecorded. The criteria for each intervention measure differ to acertain extent. However the format of this section of theworksheet is standardized across all interventions and measures.The first measurement recorded is the base sample populationfollowed by individual counts for a number of specific exclusionse.g. Age less than 18 years old. After each exclusion amathematical calculation (subtraction) is automatically performedfor you, resulting in a revised sample population. Continueperforming the steps outlined in each row of the Denominatorsection to the end at which point the Denominator for the month’ssample will be calculated.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200617

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsNUMERATORCalculation of NumeratorDefinition:The Numerator is the section within which all components to beincluded in the numerator are recorded. The numerator criteriafor each intervention measure differ to a certain extent. Howeverthe format of this section of the worksheet is standardized acrossall interventions and measures. The numerator may be onecomponent or calculated as a sum of a number of components.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200618

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsFINAL CALCULATION & COMMENTSFinal CalculationDefinition:COMMENTSThe Final Calculation is the section within which the outcomeresult for the specific intervention measure is calculated. Thecalculation involves dividing the final numerator by the finaldenominator, and is automatically calculated for you. This is thevalue displayed on the Run Chart to monitor performance overtime.Please enter in this space any information that will help usto clearly identify your data. For example, if yourhealthcare organization is participating in MedicationReconciliation and is implementing it in a number ofservice areas, each area should submit data individually.Specify the service area (e.g. paediatric) or if you havepooled data (e.g. Hip and Knee) for which the data isbeing submitted to facilitate the interpretation of theresults.SHN Central Measurement TeamUniversity of TorontoFebruary 22, 200619

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsSUBMITTED BYThe Submitted By tab is the 3rd worksheet to be completed and isextremely important. The SHN Central Measurement Teamreviews every worksheet submitted to SHN. If we identify anyissues we will need to contact the data submitter to clarify thedata.Submitted By tabSHN Central Measurement TeamUniversity of TorontoFebruary 22, 200620

Safer Healthcare Now!Data Entry & Submission using Measurement WorksheetsCOMPLETED Enter the name of the person who entered the data on theBY NAMEworksheet for each month. Note: The person entering the data may change from monthto month therefore this field should

SHN Measurement Worksheets and submitting the completed worksheets to the Central Measurement Team (CMT). Teams are asked to report the data on the MS Excel worksheets and submit them on-line. To access the SHN Measurement Worksheets, visit the SHN website (www.saferhealthcarenow.ca) and cli

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