While We Wait, Please Log Into My Turn Clinic: Https .
While we wait, please log into My TurnClinic: https://mycavax.cdph.ca.gov/s/1Locate your email welcomingyou to the Salesforce platformand select "Register."2Create a password3Take note of your username(format: YourEmail.myturn),password, and the URL for futurereference If you will be away from the system for an extended period of time, you should LOG OUT. Please do not use "forgot your password”—instead, contact your Clinic Manager.
Clinic ManagerTrainingMarch 20213/23/2021Copyright 2021 My Turn. All rights reserved.2
Please fill out this quick poll!How comfortable do you feel using My Turn to fulfill yourClinic Manager responsibilities?1 - Not Comfortable2345 – Extremely Comfortable3/23/2021Copyright 2021 My Turn. All rights reserved.3
Today’s AgendaTRAINING STAGEAPPROX LENGTH1Log in to My Turn Clinic2Opening Poll2.5 min3Review Agenda, Objectives and Training Norms2.5 min4LHJ/Provider Onboarding Journey and CM Readiness Checklist2.5 min5Participation Disclaimers2.5 min6Setup a Clinic*15 min7Learning Check5 minPLEASE DROP FROM THISSESSSION IF YOU HAVENOT:Break5 min 8Schedule Clinic Hours of Operation*5 minLaunched at leastone My Turn clinic9Add Users*10 min10View and Export Reports5 min 11Recap: Clinic Manager Resources and Readiness Checklist*5 minAttended the My TurnEnd-to-End Demo orUser Training12Special Use Cases5 min13Closing Poll5 min14Q&A Session50 minTotal Training Time:120 min3/23/20215 minCopyright 2021 My Turn. All rights reserved.4
ObjectivesAfter completing the Clinic Manager Training Session, ClinicManagers will be able to do the following:1Navigate My Turn2Set up a clinic3Schedule a clinic’s hours of operation4Add vaccine administrators5View and export clinic data6Navigate My Turn resources and support5
Training Norms1.Ask questionsPing yourquestions in thechat or ask duringour closing Q&A3/23/20212.3.Be presentParticipateFollow along tosetup a clinic.Overachievers,please do not goahead of usAvoid multitaskingpleaseCopyright 2021 My Turn. All rights reserved.6
LHJ / Provider Onboarding JourneyJoinLaunchGet ReadyOperationalizeTraining Support:Provide an introductoryunderstanding of the end-to-endcapabilities of My TurnProvide My Turn users a deeperunderstanding of their specificcapabilities, enabling a Train-theTrainer model if desiredPath to Operationalize:Transition My Turn Clinic Managercapabilities (e.g., Clinic Creation) toenable greater self-sufficiencyFocus for TodayMy Turn Sets Up Your Initial Clinic Go-Lives3/23/2021Empower users to successfully useMy Turn in initial clinics, leveragingtraining resources as neededLHJ / ProviderComplete GoLives with MyTurn GuidanceCopyright 2021 My Turn. All rights reserved.LHJ / Provider RunsClinic Go-Lives withContinued My TurnSupport as Needed7
Clinic Manager p a ClinicClinicManagerOngoingSupportMy TurnEducation3/23/2021 Add a Clinic to an Account Add Vaccine Inventory to Account Add Vaccine Supply to a Clinic Setup Clinic Schedule Schedule Clinic Hours of Operation Add Vaccine Administrators to an Account (Bulk User Upload Template) View Aggregate Patient and Appointment Data View and Export Data Reports Notify your My Turn Clinic Operations Team of your planned Clinic Activations As needed, contact your My Turn Clinic Operations Team for additional guidance around Clinic Managerresponsibilities outlined Access Help Desk for My Turn system level support (e.g., user account deletion & password reset) Escalate critical issues to your My Turn Clinic Operations Team Access My Turn Training Materials on EZIZ and YouTube (Materials are refreshed every other week) Register for My Turn Trainings on EZIZ if needed Access new release functionality information (What’s New in My Turn Session and Release Notes) Copyright 2021 My Turn. All rights reserved.8
UserPersona:ClinicManagers3/23/2021 Setup a Clinic Add a Clinic to Account Add Vaccine Inventory to Account Adding Vaccine Supply to a Clinic Setup clinic Schedule Schedule Clinic Hours of Operation Add Vaccine Administrators to a Clinic View Aggregate Patient andAppointment Data View and Export Data ReportsSlide 83Copyright 2021 My Turn. All rights reserved.9
Creating a test clinic in My TurnThese safeguards ensure your test clinic does not go live for scheduling:1.Use clinic name “Test Clinic (DO NOT USE) – Vaccine Brand – Dose Type”2.Hide from public scheduling (Step 1) when setting up a clinic (Exclude from Search)3.Set “Vaccine Supply” (Step 2) Current Stock to zero4.Set “Vaccine Inventory” (Step 3) Total Doses to zero and DO NOT make available5.DO NOT add Vaccine AdministratorsWe will remind you of these details during the demonstrationTherefore, please DO NOT go ahead of us!3/23/2021Copyright 2021 My Turn. All rights reserved.10
Clinic ManagersSetup a Clinic Create the Clinic Add Vaccine Supply to a Clinic Add Vaccine Inventory to a Clinic Setup Clinic Schedule Learning3/23/2021CheckCopyright 2021 My Turn. All rights reserved.11
2 Options to Create a ClinicOption 1:Option 2:Setup a ClinicAdd a ClinicIncludes:Only creates a new Clinic. Does not:Adding a ClinicAdd Vaccine SupplyAdding Vaccine SupplyAdd Vaccine InventoryAdding Vaccine InventorySet up Clinic ScheduleSetting Clinic ScheduleYou will have to do those things separately.3/23/2021Copyright 2021 My Turn. All rights reserved.12
Add a Clinic to Account (Setup a Clinic)1.3/23/2021Copyright 2021 My Turn. All rights reserved.StepsSelect Clinics13
Add a Clinic to Account (Setup a Clinic)3/23/2021Copyright 2021 My Turn. All rights reserved.2.StepsClick the dropdown besideRecently Viewed3.Select All14
Add a Clinic to Account (Setup a Clinic)4.3/23/2021Copyright 2021 My Turn. All rights reserved.StepsClick Setup a Clinic15
Add a Clinic to Account (Setup a Clinic)5.StepsFill out the followinginformation forStep 1: Set up yourclinic: Clinic Name(Format: ClinicName – Location –Vaccine Brand –Dose; Ex: MissionDolores – SanFrancisco – Pfizer –Dose 2 Only) Clinic Address(Street, City, State,Zip/Postal Codeand Country) Provider Location(Provider Accounthosting this clinic;e.g., Sutter Health)6.3/23/2021Copyright 2021 My Turn. All rights reserved.Click Next16
Add a Clinic to Account (Setup a Clinic)7.StepsFill out the followinginformation forStep 2: Clinicoperations: Available Date(The first daypatients can viewand startschedulingappointments onmyturn.ca.gov) Start Date (The firstday your clinic isgiving shots)3/23/2021Copyright 2021 My Turn. All rights reserved. End Date (The lastday your clinic isopen; if you havea both dose clinicthis must accountfor the 21 or 28day intervalbetween doses)17
Add a Clinic to Account (Setup a Clinic)Steps8.Next, Indicate whetheryour clinic will usea third-party site forscheduling (If yes,you will beprompted to enteran External URL)Note: Only applicablefor LHJs/Providers usingtheir own EHR/EMR forscheduling3/23/2021Copyright 2021 My Turn. All rights reserved.18
Add a Clinic to Account (Setup a Clinic)Important: Do notmake the clinicavailable in MyTurn – Publicscheduling portaluntil you areready for patientsto scheduleappointments.3/23/2021Copyright 2021 My Turn. All rights reserved.Steps9.Next, Indicate if youwould like this clinicvisible on the MyTurn publicscheduling portal(If you select “Yes”clinic will beavailable forscheduling onAvailable Date; werecommendsetting to “No” untilyou are ready forpatients to startschedulingappointments atyour clinic)19
Add a Clinic to Account (Setup a Clinic)Steps10. Next enter thefollowingAppointmentSchedulinginformation: Time perappointment slot inminutes (This is thelength of eachappointment slot,excluding theobservationperiod) Indicate if yourclinic offersscheduling for oneor both doses at atime11. Click Next3/23/2021Copyright 2021 My Turn. All rights reserved.20
Add a Clinic to Account (Setup a Clinic)Steps12. Fill out the followinginformation for Step3: Vaccineinventory andcapacity: Select brand ofvaccine you willadminister from thedrop-down menu Indicate whetheryou have inventoryfor this vaccine by(If No, you canenter thisinformation later inthe “VaccineInventory” tab)3/23/2021Copyright 2021 My Turn. All rights reserved.21
Add a Clinic to Account (Setup a Clinic)Steps13. If you choose Yes,fill out the followinginformation: Total Doses (Mustbe 0 for VaccineAdministrators toselect; werecommendinputting an upperlimit such as10,000) Lot Number (Lot #for this asset) Expiration Date(Date this assetexpires)3/23/2021Copyright 2021 My Turn. All rights reserved.22
Add a Clinic to Account (Setup a Clinic)Steps14. Indicate whetheryou want thisvaccine inventoryto be available forselection byvaccineadministrators tovaccinate patientsNote: This can beupdated in theVaccine Inventory tab3/23/2021Copyright 2021 My Turn. All rights reserved.23
Add a Clinic to Account (Setup a Clinic)Steps15. Next, fill out Stockcapacity whichaffects your clinic’s“Vaccine Supply”.Enter: Stock count forsingle dose (This isthe maximumstock your clinichas to administer adose to patients;pre-populated to10,000 to ensurestock count doesnot limitappointment slotsavailable; must be 0 to releaseappointments)3/23/2021Copyright 2021 My Turn. All rights reserved. Date of StockCount (The dayyou counted thisstock) 24
Add a Clinic to Account (Setup a Clinic)Steps16. Once you’veverified thisinformation, clickNext3/23/2021Copyright 2021 My Turn. All rights reserved.25
Add a Clinic to Account (Setup a Clinic)Steps17. For Step 4: Clinicavailability,navigate to yourclinic Details pageby clicking thehyperlinked ClinicName3/23/2021Copyright 2021 My Turn. All rights reserved.26
Add a Clinic to Account (Setup a Clinic)Steps18. Click theAvailability tab toenter hours ofoperationNote: On the clinicDetails page you can:3/23/2021Copyright 2021 My Turn. All rights reserved. View and updatethe Exclude FromSearch checkbox Edit the details ofyour newly createdclinic by clicking thepencil icon besidethe field you wish toalter. Click Save toapply edits27
Clinic ManagersAdd a Clinic to Account (Option 2)3/23/2021Copyright 2021 My Turn. All rights reserved.28
Add a Clinic to AccountSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.Select Clinics29
Add a Clinic to Account3/23/2021Copyright 2021 My Turn. All rights reserved.2.StepsClick the dropdown besideRecently Viewed3.Select All30
Add a Clinic to Account4.3/23/2021Copyright 2021 My Turn. All rights reserved.StepsClick New31
Add a Clinic to AccountSteps5.The Clinic Nameshould include thefollowing,separated by “–”: Clinic Name Clinic Location Vaccine Brand Which doses areoffered: 1st, 2nd,or BothNote: Type and Statusare not required.3/23/2021Copyright 2021 My Turn. All rights reserved.32
Add a Clinic to AccountSteps6.Enter ClinicAddress (includestreet, city, stateand zip code)7.If your clinic is inSan Diego: Enter San DiegoSite Code Otherwise, leavethis field emptyNote: If checked, theExclude From Searchcheckbox will hide yourclinic from publicscheduling (i.e.patients cannot view itto set appointments).3/23/2021Copyright 2021 My Turn. All rights reserved.33
Add a Clinic to AccountSteps8.Enter Account(provider accounthosting this clinic)9.Enter Region(Always California)10. And LocationSetting (AlwaysCalVax)Note: Start Date andClosing Date are notrequired, you canenter these fields in theAvailability tab3/23/2021Copyright 2021 My Turn. All rights reserved.34
Add a Clinic to AccountSteps11. Your new clinic hasbeen created12. Here you can viewand edit the detailsof your newlycreated clinicNote: On the clinicDetails page you can:3/23/2021Copyright 2021 My Turn. All rights reserved. View and updatethe Exclude FromSearch checkbox Edit the details ofyour newly createdclinic by clicking thepencil icon besidethe field you wish toalter. Click Save toapply edits35
Clinic ManagersAdd Vaccine Supply to a Clinic3/23/2021Copyright 2021 My Turn. All rights reserved.36
Add Vaccine Supply to a ClinicSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.From the Clinicdetails page,select theVaccine Supplytab37
Add Vaccine Supply to a ClinicSteps2.3/23/2021Copyright 2021 My Turn. All rights reserved.Click the Newbutton to the rightof “VaccineSupplies”38
Add Vaccine Supply to a ClinicSteps3.Important: Current Stockcan act as a limitingfactor for appointments.Enter an upper limit suchas 10,000 to ensure stockcount does not restrictappointment slotsavailable.Enter the VaccineSupply details usingthe followingformat: Vaccine: Pfizer SingleDose (VAX-0003) Pfizer Both Dose(VAX-0000) Moderna SingleDose (VAX-0004) Moderna BothDose (VAX-0001) Current Stock (mustbe 0) Date of Stock Count Dose Number Location3/23/2021Copyright 2021 My Turn. All rights reserved.39
Add Vaccine Supply to a ClinicSteps4.3/23/2021Copyright 2021 My Turn. All rights reserved.Click Save to addthe Vaccine Supply40
Add Vaccine Supply to a ClinicStepsYour vaccine supplyhas been added to theVaccine Supply tab!3/23/2021Copyright 2021 My Turn. All rights reserved.41
Add Vaccine Supply to a ClinicSteps5.update3/23/2021Copyright 2021 My Turn. All rights reserved.To edit a VaccineSupply, first clickthe dropdownarrow to the rightof the supply42
Add Vaccine Supply to a ClinicSteps6.3/23/2021Copyright 2021 My Turn. All rights reserved.Click Edit43
Add Vaccine Supply to a ClinicSteps7.3/23/2021Copyright 2021 My Turn. All rights reserved.Proceed to modifythe details youwould like tochange, then clickSave to finishediting44
Clinic ManagersAdd Vaccine Inventory to Account3/23/2021Copyright 2021 My Turn. All rights reserved.45
Add Vaccine Inventory to AccountSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.Select VaccineInventory46
Add Vaccine Inventory to AccountSteps2.3/23/2021Copyright 2021 My Turn. All rights reserved.Click the Newbutton located inthe top right corner47
Add Vaccine Inventory to AccountSteps3.Enter the VaccineInventory detailsusing the followingformat: Asset Name“[Brand] – Lot#” Brand/Manufacturer“Pfizer”, “Moderna”, or“Johnson & Johnson” ProductModerna, Pfizer,orJanssenNote: Serial Numberand Description arenot required.3/23/2021Copyright 2021 My Turn. All rights reserved.48
Add Vaccine Inventory to AccountStepsImportant:Leave “Status” as“--None–” when addingvaccine inventory4.Next, enter: Status Account Lot Expiration Date Total Doses Location5.3/23/2021Copyright 2021 My Turn. All rights reserved.Click Save to addthe VaccineInventory or clickSave & New if youwant to addmultiple entries49
Add Vaccine Inventory to AccountYour vaccineinventory has beensuccessfully created!You can view yourinventory in theVaccine Inventorytab.For the Asset to beviewable to VaccineAdministrators, itsstatus must be set toAvailable.3/23/2021Copyright 2021 My Turn. All rights reserved.50
Add Vaccine Inventory to AccountSteps6.3/23/2021Copyright 2021 My Turn. All rights reserved.To make thevaccineinventoryavailable toVaccineAdministrators,click the AssetName of thedesiredinventory51
Add Vaccine Inventory to AccountStepsYou will beredirected to thedetails page for thisAsset.7.3/23/2021Copyright 2021 My Turn. All rights reserved.Click the pencilicon to the rightof the Statusfield to edit52
Add Vaccine Inventory to AccountSteps3/23/2021Copyright 2021 My Turn. All rights reserved.8.Click the dropdown menu andselect Available9.Click Save53
Add Vaccine Inventory to AccountStepsYou have successfullymade this vaccineinventory available!Note: When an assethas been used up,change status toComplete.3/23/2021Copyright 2021 My Turn. All rights reserved.54
Clinic ManagersAvailability and Hours of Operation3/23/2021Copyright 2021 My Turn. All rights reserved.56
Availability and Hours of OperationSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.From the Clinicdetails page,select theAvailability tab57
Availability and Hours of OperationSteps3/23/2021Copyright 2021 My Turn. All rights reserved.2.Set the Timewindow durationwhich equals theamount of time ittakes to completeeachappointment, notincluding the time ittakes to monitor foradverse reactions3.Set the Start Date(opening date)and Closing Dateof your clinic4.Set the AvailableDate for your clinic– this is the dateyour clinic willbecome availablefor selection on MyTurn58
Availability and Hours of OperationSteps3/23/2021Copyright 2021 My Turn. All rights reserved.5.Select the daysyour clinic will beopen6.Set the clinicopening andclosing hours7.Enter the amountof Appointmentsper time window –this is how manyappointments yourclinic can take foreach Time windowduration (i.e., if youhave 8 staffmembers givingshots for each timeslot, enter 8)59
Availability and Hours of OperationSteps8.3/23/2021Copyright 2021 My Turn. All rights reserved.To add additionalshifts:1) click the threevertical dotsat the rightend of therow you wishto edit2) select Addanother time60
Availability and Hours of OperationSteps9.Enter the time youwill reopen andclose the clinic inthis shift10. You may also entera new numberunderAppointments pertime window if youhave a differentnumber of staffavailable toadministervaccines this shift3/23/2021Copyright 2021 My Turn. All rights reserved.61
Availability and Hours of OperationSteps11. After reviewing theavailability details,click the Savebutton3/23/2021Copyright 2021 My Turn. All rights reserved.62
Clinic ManagersAdd Users Add Vaccine Administrators Add Vaccine Administrator Assistants Bulk Upload Users3/23/2021Copyright 2021 My Turn. All rights reserved.63
Add Vaccine AdministratorsSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.From the Clinicdetails page, clickthe Add VaccineAdministratorsbutton64
Add Vaccine AdministratorsSteps2.Enter : First Name Last Name Email address Type of workOptional: Mobile LicensureNumber3/23/2021Copyright 2021 My Turn. All rights reserved.65
Add Vaccine AdministratorsSteps3.Review theentered detailsand click Next tofinalizeNote: My Turn username endsin “.myturn”Note: If, after clicking“Next,” you are alerted ofan account alreadyexisted, click “x” then see ifthat user exists in yourcontacts already3/23/2021Copyright 2021 My Turn. All rights reserved.66
Add Vaccine AdministratorsSteps4.3/23/2021Copyright 2021 My Turn. All rights reserved.To view the newlyadded VaccineAdministrator,select the Contactstab67
Add Vaccine AdministratorsSteps5.Here, you can viewrecently addedcontacts or clickView All to see allcontacts for thisclinicNote: VaccineAdministrators are addedto the Account level, notonly to the individual clinic!3/23/2021Copyright 2021 My Turn. All rights reserved.68
Add Vaccine AdministratorsSteps6.3/23/2021Copyright 2021 My Turn. All rights reserved.To view allcontacts underyour account, clickAccount Name69
Add Vaccine AdministratorsSteps7.3/23/2021Copyright 2021 My Turn. All rights reserved.Next, click theRelated tab70
Add Vaccine AdministratorsSteps8.3/23/2021Copyright 2021 My Turn. All rights reserved.Then click theContacts tab71
Add Vaccine AdministratorsStepsHere you can view allcontacts for thisProvider Account.Note: Training Statusmust be checkedfor this user to useMy Turn, this willbe checkedautomaticallyonce a ClinicManager addsthem. Licensed Verifiedis managedthrough theprovider side, thishas no impact onthe user abilities.3/23/2021Copyright 2021 My Turn. All rights reserved.72
Add Vaccine AdministratorsSteps9.3/23/2021Copyright 2021 My Turn. All rights reserved.To filter, click thefunnel icon, thensearch by name,role, email, etc.73
Add Vaccine Administrator AssistantsSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.From the Clinicdetails page,select the Contactstab74
Add Vaccine Administrator AssistantsSteps2.3/23/2021Copyright 2021 My Turn. All rights reserved.Click New75
Add Vaccine Administrator AssistantsSteps3.4.3/23/2021Copyright 2021 My Turn. All rights reserved.Fill out the followinginformation aboutthis VaccineAdministratorAssistant: First Name Last Name Email Role Check the“Assistant” box Account NameClick Save. Anemail will be sent tothe user to register.No further action isneeded.Note: No other fieldsare required but canbe entered at theClinic Manager’sdiscretion.76
Bulk Upload UsersSteps10. Alternatively, youcan select BulkUpload Users toupload up to 200VaccineAdministrators orClinic Managers atonce3/23/2021Copyright 2021 My Turn. All rights reserved.77
Bulk Upload UsersSteps11. Select DownloadTemplate3/23/2021Copyright 2021 My Turn. All rights reserved.78
Bulk Upload UsersStepsupdate12. On the UploadContact form, fillout the followingdetails for eachuser: First Name Last Name Email Role t orClinic Manager) Username Account Name3/23/2021Copyright 2021 My Turn. All rights reserved.79
Bulk Upload UsersSteps13. Lastly, selectChoose File, selectyour completedUpload Contactform, and clickUpload File3/23/2021Copyright 2021 My Turn. All rights reserved.80
Account Troubleshooting1Determine whether the user already has an account Check your LHJ/Provider contacts to see if the individual already had an account created. If the individual is on the user roster, ask them to check their email. They should have received an email with instructions toreset their password. If the individual cannot locate the email, please proceed to Step 2 below.2If the user has an account and cannot log in, complete “User Account Creation/Reset” template (Found on Eziz) 3CountyLocation/Clinic NameFirst NameLast NameEmail AddressRequested Role/ProfileRequest TypeVolunteer or EmployeeSend Completed Template to Help Desk Clinic Manager emails completed template to My Turn Help Desk at MyTurn.Clinic.HD@accenture.com If necessary, the Help Desk can also be reached at (415) 621-9494.The Help Desk can also be contacted for user deletion.3/23/2021Copyright 2021 My Turn. All rights reserved.81
Clinic ManagersClinic Dashboard3/23/2021Copyright 2021 My Turn. All rights reserved.82
View Aggregate DataSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.Select“Dashboard” fromthe navigationbar83
View Aggregate DataSteps2.View thenumber ofcompleted/pendingappointmentsbroken downby date(yesterday,today andtomorrow)My Turn Tip! To seethe data in a report,click View Reportunderneath thegraph3/23/2021Copyright 2021 My Turn. All rights reserved.84
View Aggregate DataSteps3.3/23/2021Copyright 2021 My Turn. All rights reserved.Scrolling down willrevealappointmentstatistics brokendown by age85
View Aggregate DataSteps4.Scrolling downeven further willrevealappointmentsbroken down byethnicityMy Turn Tip! Toupdate the graphswith the latestinformation, clickRefresh in the topright corner3/23/2021Copyright 2021 My Turn. All rights reserved.86
Clinic ManagersReports3/23/2021Copyright 2021 My Turn. All rights reserved.87
View and Export ReportsSteps1.3/23/2021Copyright 2021 My Turn. All rights reserved.Select Reports fromthe navigation bar88
View and Export ReportsStepsHere, you can filterand/or search forreports3/23/2021Copyright 2021 My Turn. All rights reserved.89
View and Export ReportsSteps2.3.4.3/23/2021Copyright 2021 My Turn. All rights reserved.To find a particularreport, click AllFoldersSearch for yourProvider or ClinicfolderSelect the reportyou wish to view(e.g., Patient ExportReport)90
Clinic Managers have access to the following reports:Patient Export ReportSummary Reports:Breakdown by Age GroupBreakdown by Racial BackgroundIncludes the following fieldsWalk-in Appointment ReportJobs – Today/Tomorrow/Yesterday*To view these reports, go to the “Reports” tab, click “All Folders”, select yourprovider/clinic, then search for the report of your choice (e.g., Patient Export Report).3/23/2021Copyright 2021 My Turn. All rights reserved.91
View and Export ReportsSteps5.3/23/2021Copyright 2021 My Turn. All rights reserved.Scroll to the right ifnecessary, andselect Export fromthe drop-downarrow to the right92
View and Export ReportsSteps6.3/23/2021Copyright 2021 My Turn. All rights reserved.Choose your reportview and format.Then, click Export93
Clinic ManagerTrainingRecap3/23/2021Copyright 2021 My Turn. All rights reserved.94
FAQsHow is the number of available appointments calculated?For each shift: [Length of shift (min)/Time Window Duration (min)] * Appointments per time windowCan I make missed/cancelled appointments available on My Turn?If the appointment is cancelled in My Turn on the Vaccine Administrator/Clinic Manager's side, it does not free up anappointment slot. It is up to each clinic’s discretion if they want to accept walk-ins for those appointmentsCan I delete users or restrict access after they’ve been added?Yes, please send a list of the users you’d like removed to the Help Desk at MyTurn.Clinic.HD@accenture.comDo users need an email to be added as Vaccine Administrators?Yes, users need a unique email address tied to an account they can access on site in order to sign up
General Tips1 2 Prevent staff from getting locked out of their accounts by reminding them tosave their Username and Password Information and bookmark the URL:https://mycavax.cdph.ca.gov/s/Bookmark the Eziz and YouTube tube.com/playlist?list PLZqpl41f-8c9nIjyV-cElYT 1hyeHH1ft3 Use Chrome Browser. Clear cache before launching My Turn.4 When stepping away from your device, don’t forget to logout. When loggingback in, use the URL you bookmarked. Do not try logging in from the emailyou received because you will get locked out of your account.
Clinic Manager Support ResourcesCALL CENTERClick-by-Click DemoEZIZ.ORG/Covid/MyTurnClick-by-clickwalkthrough of ClinicManager capabilities,including special usecases andtroubleshootingadviceVideos: Recordings of Public & Clinic capabilities, process steps, and tasksby user/role type.Quick Sheets: Quick reference cards for users detailing key steps andassociated system thumbnails.Trainings: Live training registration and pre-recorded sessionsBite size videos byuser/rolePDF WalkthroughFor assistance with MyTurn system issues andpatient registration:Call 1-415-621-9494, or email:MyTurn.Clinic.HD@accenture.comUser-specific contentPDF QuickSheetsLive-Support97
Clinic Manager Readiness ChecklistCategoryResponsibilitiesReady?Setup a ClinicClinicManagerOngoingSupportMy TurnEducation3/23/2021 Add a Clinic to an Account Add Vaccine Inventory to Account Add Vaccine Supply to a Clinic Setup Clinic Schedule Schedule Clinic Hours of Operation Add Vaccine Administrators to an Account (Bulk User Upload Template) View Aggregate Patient and Appointment Data View and Export Data Reports Notify your My Turn Clinic Operations Team of your planned Clinic Activations Contact your My Turn Clinic Operations Team for additional guidance around Clinic Manager responsibilitiesoutlined Access Help Desk for My Turn system level support (e.g., user account deletion & password reset) Escalate critical issues to your My Turn Clinic Operations Team Access My Turn Training Materials on EZIZ and YouTube Register for My Turn Trainings Access new release functionality information (What’s New in My Turn Session and Release Notes) Copyright 2021 My Turn. All rights reserved.98
My Turn and myCAvax Integrated ViewOnboarding &TrainingEnroll in myCAvaxJoinmyCAvax TeamMy Turn Onboarding Team101: System Overview(Weekly)Intro to My Turn Onboarding(M, W, F: 1 PM PT)411: System Demo for NewFunctionality(Weekly)My Turn Onboarding Office Hours(T, Th: 1 PT)myCAvax Training(In-system)EHR Onboarding(T, Th: 11 AM PT)Get ReadyMy Turn User Training(T, W, Th: 3 PM PT)CommsOperationalizeClinic Manager Training(T: 10 AM PT)Train-the-Trainer Session(M: 1 PM PT)My Turn Volunteer Live Demonstrations(Th, F: 2 PM PT)My Turn Volunteer Office Hours(W: 8 AM PT)Provider Office Hours(M: 9 AM PT)Weekly Wrap-Up(Providers)LaunchMy Turn Clinic Operations TeamMy Turn Learning Materials: EZIZ YouTube(continuously updated)Email: Session Reminders and Follow-up postonboarding sessionEmail: WelcomeEnd of Week Email(LHDs/MCEs)Email: Clinic Go-Live, Command CenterInvitation, CM Training ReminderMy Turn Release NotesEZIZ – Includes FAQs(Continuously Updated)My Turn Core User Experience/Feedback Sessions(T: 4 PM PT)myCAvax and My Turn Office Hours for LHJs(M: 12 PM PT)UserEngagementWhat’s New in My Turn(Bi-weekly on F: 4 PM PT)FQHC Executive User Experience Sessions(TBC Monthly)LHJ Executive User Experience Sessions(TBC Monthly)ExecutiveEngagementAd Hoc Executive Briefings(As Needed)RequiredOptionalmyCAvaxMy TurnMy Turn myCAvax
Special Use CasesTable of Contents1My clinic is open for patients to schedule both 1st and 2nd dose appointments.2My clinic is only open for patients to schedule 1st dose (single dose) appointments.3My clinic offers multiple types of vaccines (e.g., Pfizer and Moderna)4How can I delete a duplicate vaccine inventory entry?5How do I set up a walk-in only clinic?
Special Use CaseCase: My clinic is open for patients to schedule both1st and 2nd dose appointments.1Create a clinic and indicate that it is a “Both Dose” clinic in the title.(Clinic title format: Provider – Clinic Location – Vaccine Brand – BothDose)2For “Vaccine Supply”, enter the corresponding “Vaccine” code for a 2Dose clinic and add supply for both 1st and 2nd doses separately (If youare using the Setup a Clinic function, indicate that your clinic will offer 2doses; 1st and 2nd doses will pre-populate to the same stock count)3F
User Persona: Clinic Managers Setup a Clinic Add a Clinic to Account Add Vaccine Inventory to Account Adding Vaccine Supply to a Clinic Setup clinic Schedule Schedule Clinic Hours of Operation Add Vaccine Administrators to a
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5. Capturing your experience: the log book 24 5.1 Why is the log book important? 24 5.2 Log book requirements 24 5.3 Preparing your log book 25 5.4 The APC log book in the workplace 25 5.5 Log book template outline with guidance notes 25 5.6 Log book examples 28 5.7 Style 30 5.8 Submitting your log book 30 6.
39 2. Optimize wait() Check rate of synchronization! Example: Processor: 200 MIPS Timer: sends an interrupt every 10 ms Processor can execute 2 million instructions before calling wait(), instead of calling wait() after every instruction Timer can wait for the total time immediately, without calling wait() at every count-down Accuracy reduced: reprogramming takes effect only on
the log splitter with two hands. The log splitter will freeze if both controls are not operated at the same time. Do not attempt to run this log splitter for more than 5 seconds at a time; the log splitter could become damaged if done so. Instead, rotate the log 90 degrees to see if the log
