Small Business Plan Template - BNZ

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Small businessBusiness plan templateI f you’re considering establishing or purchasing a small business,it’s important that you have a business plan.A plan will help provide you with an essential road map for your new business.It will also provide you with benchmarks against which you can measure the successof your activities as you build your business. he following template will help you generate a tailored business plan that’s rightTfor your business.How to use this business plantemplateYour business plan can be a project portfolio for gaining investment, a road map tofollow, a handy benchmark for your performance, or your first official introduction tomajor business partners.To get started, simply answer the questions and fill in the fields where required. If youneed some guidance, there is a help section at the end of the template.

Small businessBusiness plan template1. Business profileBusiness name2. Executive summaryBusiness structureBusiness ownersDate establishedDDMMYYDate registeredDDMMYYBusiness registration numberBusiness address – postalStreet addressSuburbTown/CityPostcodeCountryBusiness address – physicalStreet addressSuburbTown/CityPostcodeCountryContact detailsDDMobileEmailOnline presenceWebsiteFacebook pageTwitter accountBlogPage 2 of 21

3. BackgroundHistoryPatents and trademarksObjectivesLocationProducts and servicesPage 3 of 21

4. Goal settingSummary of future plansShort term goalsTarget dateLong term goalsTarget datePage 4 of 21

5. Management, team, and supportManagement structureNamePosition/responsibilityPhoneOverall governanceLawyerAccountantBNZ Small Business Specialist6. Key personal cationsQualificationsSpecialist areaSpecialist areaPage 5 of 21

NameVacant positionsRoleExperienceQualificationsBusiness support networksSpecialist areaOrganisational structureNamePosition/responsibilityReports toRecruitment policiesPage 6 of 21

7. Market research8. Competitor researchPrimary research undertaken so farCompetitor oneTheir strengths(Example: Swift and flexible customer service, efficientprocesses, high quality delivered, specialist staff, etc)Their weaknessesSecondary research undertaken so far(Example: Poor customer service, slow or inefficientprocesses, poor product quality, lack of human resources,the list could go on.)How we will compete with themFuture research requiredPage 7 of 21

Competitor twoCompetitor threeTheir strengthsTheir strengths(Example: Swift and flexible customer service, efficientprocesses, high quality delivered, specialist staff, etc)Their weaknesses(Example: Poor customer service, slow or inefficientprocesses, poor product quality, lack of human resources,the list could go on.)How we will compete with them(Example: Swift and flexible customer service, efficientprocesses, high quality delivered, specialist staff, etc)Their weaknesses(Example: Poor customer service, slow or inefficientprocesses, poor product quality, lack of human resources,the list could go on.)How we will compete with themPage 8 of 21

Competitor fourTheir strengths(Example: Swift and flexible customer service, efficientprocesses, high quality delivered, specialist staff, etc)Their weaknesses(Example: Poor customer service, slow or inefficientprocesses, poor product quality, lack of human resources,the list could go on.)How we will compete with themPage 9 of 21

9. SWOT analysisStrengthsWeaknessesRecord your strengths hereRecord your weaknesses hereI will take advantage of my strengths by.I will minimise my weaknesses by.Page 10 of 21

OpportunitiesThreatsRecord your opportunites hereRecord your threats hereI will take advantage of my opportunities by.I will minimise my threats by.Page 11 of 21

10. Market overviewMarket descriptionMarket opportunitiesMarket sizeFuture marketsLocal marketsMarket structureNational marketsInternational marketsPage 12 of 21

11. Target market12. MarketingTarget market descriptionMarketing strategyHow we will meet the targetmarket’s needsFactors influencing purchasing habitsMarketing budget Page 13 of 21

13. Financial planStart-up costs summaryDate you will break evenDDMMYYSources of funding(Existing capital, finance, asset sales, for example.)Profit and loss forecast summary1 year2 years3 yearsOverall sales forecast Overall costs forecast Overall profit/loss forecast Cash flow forecast summaryBalance sheet forecast summaryPage 14 of 21

14. Compliance15. Operational factorsLegal and regulatory considerationsBusiness premisesI have carried out the following:Confirmed my legal structure(Sole trader, Partnership, Company)Registered for GSTApplied for a tax numberArranged for insurance coverApplied for patents or trademarksApplied for local licences and permitsApplied for verification with the following standardsbodies and regulators specific to my ge 15 of 21

I.T.RequirementsProcess for handling returned ordersSolutionsProcess for data gatheringOrdersSuppliersProcess of fulfilling ordersWho they are and what they supplyPage 16 of 21

16. Exit planningWho will buy the business – family,employees, outside buyer?Delegate – who will be taking controlProcesses and documentation requiredProfessional advisors(8947) 06-20Timeline – define goals and planmilestonesbnz.co.nz/smallbusiness 0800 269 763 Visit your local branchPage 17 of 21

Small businessTemplate help1.Business profileThis section is where you introduce yourself, your businessand your support team to the reader. Here, we have chosenthe standard order of cover sheet contact details first,followed by the Executive Summary, before touching on thebackground of the business and your support team.2.Executive summaryAn executive summary gives an overview of your plan whilepromoting the important points you need to focus on. It isnormally only a few short paragraphs, aimed at and writtenfor those without technical or specialist knowledge (laymen,in other words), and is presented at the beginning. However,as a summary, it’s best to leave writing it to the very last.The executive summary is used as much to sell an ideaas summarise it. However, some argue that executivesummaries encourage the oversimplification of complex anddetailed ideas, and many business people choose not to usethem at all to ensure their business plans are read in-depth.3.BackgroundThis section gives a brief history and context to yourbusiness, if it is already running, or the business idea you arepromoting. This is also where you set out your objectives andexpand on your own business track record if you have one.HistoryFor an existing business: Give a brief timeline containingmajor turning points and events that have shaped orinfluenced the business. List successes, milestones and anychallenges you have overcome.For a business idea: Simply detail how the idea came aboutand expand on your own business background, listing all therelevant skills and experiences you bring to your business.ObjectivesList your short term (12 months) and longterm (up to fiveyears) objectives, with a timeline for expected milestones.Products and servicesClearly explain in plain language what you will be offeringyour customers. It is critical the reader actually understands“what you do” at this stage – otherwise the rest of the planmight not make sense to them.Patents and trademarksDetail any copyright protection you hold on an originalproduct or service concept. If you’re not sure if you shouldhave one, seek out advice from a patent attorney. Also detailhere any existing contracts for work or additional legalprotection you may have.LocationThis section is for explaining the competitive advantagesof your location. Retailers need locations with great foottraffic or convenience for customers, for example, whilemanufacturers are better located near freight transport links.Go online to stats.govt.nz to back up your argument withresearch on your existing or proposed business location.5. Management, team, andsupportList and describe your management team and any adviserssupporting you. The latter can include anyone from abusiness guru, accountant or lawyer, to a family memberwith a prominent reputation in your industry.Vacant positionsDetail any important posts that, once occupied, will have asignificant positive impact on the running of your business.For example: “Once I recruit two specialist machinists, Ican double our output and significantly increase our rate ofgrowth”.6. Key personal detailsList all the owners, plus their investments, liabilities andshare of profits. If there is more than one owner, include acopy of your Deed of Partnership.Organisational structureClearly defining roles is an essential part of inspiringconfidence in a business. Be as detailed as you can indescribing the responsibilities of each member of yourmanagement team and who each of them reports to beyondyourself.Recruitment policiesIf your plan involves recruiting staff, you need to detail yourrecruitment methods and policies here. If you are fillingspecialist trade roles, for example, make sure you state youwill be recruiting to at least the minimum national standards.This isn’t stating the obvious, as the less detail mentionedhere, the more the reader can assume you will not followstandard recruitment practices.8. Competitor researchCompetitor research is a vital task to carry out, but it’snot always easy. Gain an objective view of a competitor’sstrengths and weaknesses by being a mystery shopper. If youwill be recognised by a competitor, do this on the phone orsend a friend as a walk-in customer in your place.However you carry out your competitor research, you needto identify their points of difference, what they’re doing welland what they’re failing on in their service processes. It’stempting just to browse a competitor’s website and focus onprice differences to your product or service, but competitorPage 18 of 21

Small businessTemplate helpresearch needs to be much more in-depth and first-hand tobe of significant use.Important details – possibly game-changing factors –can often only be picked up by experiencing what yourcompetitor is offering for yourself. A restaurant chef, forexample, could only judge the astuteness of a rival eatery’spricing by tasting the quality of the food themselves.9. SWOT analysisSWOT stands for Strengths, Weaknesses, Opportunities,and Threats. A SWOT analysis is a method of assessing yourbusiness’s health or viability – depending on whether it’s anexisting business or a start-up being analysed – by looking atits internal and external influences.Market opportunitiesDetail the gap in the market you hope to fill. Is it completelyunidentified in the market or are there other competitorspositioned to compete with or follow you? What is therevenue potential of this opportunity?Market descriptionInclude demographic and geographical information ifrelevant. For example, 30- to 40-year-old singles with highdisposable income, living within the central city urban area.If your market is other businesses, describe the size andactivity of the industry you’re targeting, or even specificcompanies if the number of significant players is limited to afew big operators.List your business strengths, weaknesses, opportunities, andthreats below, before outlining how you will approach themto the benefit of the business.Future marketsStrengthsMarket sizeStrengths can include any internal positive influence on yourbusiness: design advantages, manufacturing efficiencies,brand strength, superior product quality, or even specialistknowledge in the form of personnel. List any point ofdifferent that sets you apart from the competition.WeaknessesWeaknesses can include any internal negative influence:disadvantages in human resources, finance, intellectualproperty, or any other part of the business. It’s important youremain objective in listing your weaknesses, because if youdo omit anything, nine times out of 10 the reader will pick upon it. However, don’t list the competition, because they arean external threat.OpportunitiesList any external change affecting your business in a positiveway: a growing market for your product (use demographicinformation to back your argument if need be), increaseddemand, a new bulk purchase contract, or even a lesscrowded market.ThreatsExternal threats can come from competitors (more in themarketplace, or the growing strength of one in particular)or economic factors such as a recession or a sign-postedchange in the tax regime that could negatively impact yourbusiness.10. Market overviewThis is where you place your findings from your marketresearch. This section is where you detail the size andpotential of your target group of customers.This sounds straightforward but if you intend to add largermarkets within a timeline, state it here.Include both volume and value statistics here, or any otherrelevant figures important to your business’ success. Forexample, if you worked in a specialist field of HR, you’dinclude the number of people the market employs locally ornationally.Market structureDescribe the supply chain of the market if relevant, includingthe relationship between producers, suppliers, distributors,and the end consumer. Say where you fit in or the potentialyour business has to usurp this structure by doing thingsdifferently (by, for example, cutting out the middleman withdirect imports).11. Target marketThis is where you detail your target market based onyour market research. Many start-ups are founded on theassumption that “everyone” is their target market. Thesebusinesses typically find it harder to succeed becausetheir lack of market research means they haven’t identifiedtheir most valuable (highest spending and most frequentspending) customers. Even businesses that look like generalservice industry operations from the outside usually havea more specific target market in mind. A shoe shop, forexample, could target trades people, school children orparents on limited budgets, teenagers looking for the latesttrainers or even wealthy socialites. It’s an important pointbecause the choice of target market defines a business,influencing many decisions such as its choice of product,staff, branding, and rate of growth.Target market descriptionDescribe the target customer types you have identified,including demographic statistics and your estimate of theiraverage spend.Page 19 of 21

Small businessTemplate helpMeeting its needsProfit and loss forecast summaryDescribe how you will provide your product or service,including the processes involved and the advantages ofthose processes. For example, “By offering a quote servicefrom an online portal where customers can send me theirmeasurements, my curtain-making business incurs feweroverheads than my competitor’s.”Predicting financial performance is a harder task withoutsome records or comparisons to go on. However, anygrey areas can be mitigated by presenting three sets ofpredictions: pessimistic, realistic and best-case scenario.This way, you can’t be accused of lacking objectivity.Factors influencing purchasing habitsWhat does your target market care about most when buyingyour product? Convenience, quality, price, environmentalimpact, the availability of a related product – list anyinfluences you’ve discovered through market research.12. MarketingMarketing is often confused for sales or advertising, but it isactually a term encompassing the entire process of matchingproduct to consumer. The typical marketing strategy couldbe segmented into the “4 Ps”: Product, Price, Place, andPromotion.Since the advent of the Internet, marketing strategies havebecome increasingly sophisticated, subtle and, in manycases, highly cost effective.13. Financial planThis is where readers will find all the financial nitty-grittyfor analysis. Financial records are typically presented in twoparts: Cash flow forecasts and Final accounts (containing theTrading, Profit and Loss accounts, and a Balance sheet).Existing businesses can use their cash flow records toforecast cash flow and performance, but those planninga start-up have to rely on market research – including anypublicly available financial records for other businesses oftheir kind – to make their predictions.Start-up costs summaryPick forecast timeframes relevant to your business; theperiods below are only an example. Include as much detailas appropriate. You will want to show your income andsales figures, cost of sales, operating expenses, gross profitor loss, tax and other expenses and your net profit/lossforecasts.If you prefer, you can summarise the information here andprovide a detailed forecast as an appendix.Cash flow forecast summaryMaking a cash flow prediction is harder without having cashflow records on hand. To firm up your predictions, you shouldmake sure you detail any predicted peaks or troughs in cashflow over the next calendar year. Few businesses enjoy aconsistent cash flow year-round, and unless you have goodreason to support a constant income, seeing it in a businessplan can raise questions. Include detailed monthly forecastsfor at least the next 12 months, and less detailed informationfor up to five years ahead.Balance sheet forecast summaryA balance sheet is essential for both ongoing concernsand start-ups, because either way you will have assets ofsome kind or be looking to purchase them. Balance sheetscalculate the assets owned to present a net worth (assetsminus liabilities) and show how these assets are financedand the owners’ equity. In the case of a start-up business, anestimate of future balance sheets – say a year or two yearsdown the track – could be useful to show how the business’forecast cash flow will start to balance out the financialdebts incurred getting it off the ground.Start-up costs can be wide and varied, so the two mostimportant factors here are presenting the costs objectively(don’t downplay these – you need to be realistic) and beingas thorough as possible. You have to think beyond premises,staff, machinery and vehicles and consider compliance andtax, professional services like accountants and solicitors, andmore – right down to the cash for incidentals. Any gaps inthe costs will be highlighted by any smart investor, so if youcan, have an experienced business peer or your solicitor gothrough your projected costs with a fine-tooth comb.As a general rule, you start-up costs will include the initialstart-up costs as well as six months’ operational costs to getyour business up and running.Page 20 of 21

Small BusinessTemplate help14. ComplianceCompliance is the term used to describe all the standardsand processes businesses have to meet and follow to operatelegally. There are many boxes that need to be ticked beforea business can begin trading, depending on the type ofoperation it is, so check with IRD or The Companies Office tosee if any of the below apply to you.StructureA business in New Zealand can use four basic businessstructures: sole trader, partnership or limited liabilitycompany. The choice has an impact on ownership liabilities,tax implications and a variety of other important areas, suchas how you keep your records.Business structures also encompass other preferences thatdefine how the business operates, like whether it runs as aco-operative (with the customers taking equal ownership) oruses a franchise model.Registering for GSTYou must register for GST if sales are expected to be 60,000a year or more. You can also register voluntarily if you arebelow this threshold.InsuranceDetail the cover you have secured. Every business needs tobe insured, but the type and number of policies can varydramatically between business categories. Consider if youneed any of the following. Premises insurance Contents insurance Asset / Vehicle insurance Employer’s liability insurance (in case of workplaceaccidents) Public liabilities cover (third party injury or death) Professional indemnity insurance (cover against claimsarising from your professional advice) Business interruption insurance Front of business insurance (covering repairs to front ofpremises) Legal expenses insurance Stock insurance15. Operational factorsBusiness premisesState whether you have bought or lease property, and why.There are short and long-term financial advantages to buyingand leasing property that can affect your business’s viability.Leasing premises doesn’t require the capital of buying acommercial property – freeing you up financially to investmore in the development of your business. However, owningproperty opens up a wide range of lending opportunities andgives you complete freedom to tailor the property to yourbusiness. In addition, property you own has a good chance ofaccruing value over time.Equipment requirements and solutionsList the equipment you need to purchase or have purchased,whether you have bought or leased this, and why.Depending on your business type, the advantages of buyingcan outweigh leasing and vice versa. Buying gives youownership – so the equipment becomes an asset – and itis normally less costly than leasing over the lifespan of theitem. Leasing doesn’t actually mean you have an asset andlocks you into payments for a set term, regardless of whetheryou need the equipment for that long. However, leasingrequires less capital up front, is easier to source finance for,and is a great option for companies using equipment thatneeds to be replaced frequently.IT requirementsInformation technology equipment, such as computersand servers, depreciates quickly, can require significantmanaging to keep updated and secure – as well as expertiseto run – and becomes superseded by new industrydevelopments faster than most other types of equipment.With this in mind, explain your IT requirements and how youplan to meet them, justifying any purchases as you do so.IT solutionsIf you are beyond the start-up phase, detail the IT set-upyou use, explaining its reliability, compliance standards, andability to be expanded.If you are seeking finance for an IT upgrade, explain hereexactly what you need and the impact such an investmentwould have on your business’s capabilities.This is not a comprehensive list – there are many typesof industry-specific specialist insurance offered to smallbusinesses.Page 21 of 2111128 BNZ14385 08/20This information is provided for general purposes only, and is a summary based onselective information which may not be complete for your purpose. To the extent thatany information or recommendations constitute financial advice, they do not take intoaccount your financial situation or goals and is not intended as personalised financialadvice. While BNZ has made every effort to ensure that the information provided isaccurate, you should not rely on this information to make any financial decision withoutfirst having sought advice specific to your circumstances from an authorised financialadviser.

Small business Business plan template. If you’re considering establishing or purchasing a small business, it’s important that you have a business plan. A plan will help provide you with an essential road map for your new business. It will also provide you

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