Welcome To Tyler EAM

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Welcome toTyler EAMExplore how Tyler EAM impacts the lives of citizens, keeps field technicians in thefield, and empowers managers to make more informed, data-driven decisions.

CITIZENFIELD TECHNICIANMANAGERJessicaBrandonJerry Has lived in the city for 20 years Drives her kids to school every morning Wants the city to be a safe place to live Wants easy access to each job’s information whilein the field Wants an easy-to-use software solution that tells himwhich jobs are on his schedule, and what they entail Responsible for properly allocating city resources Cares about field technician performance andcity assets Cares about the happiness of the citizens Wants to know where to go for each job in the fieldVIEW HOW TYLER EAMIMPACTS JESSICA’S DAYBACK TO HOMEVIEW HOW TYLER EAMIMPACTS BRANDON’S DAYVIEW HOW TYLER EAMIMPACTS JERRY’S DAY

JESSICA’S DAYA terrible storm blows through Tylerville on Sunday night. Jessica, a localcitizen, is driving her kids to school the following morning when she notices atree has caused a downed power line in her neighborhood.She pulls over on the side of the road and snaps a picture of the incident.She opens her Tylerville Branded App and reports the incident by inserting thepicture. The app uploads Jessica’s information into the incident report andautomatically loads the GPS coordinates.She can now resume her drive finding an alternate route. Jessica can thentrack the progress of the job until it is fixed.ACHIEVED BY.BACK TO OVERVIEW

TYLER 311/ MYCIVIC/ CSSJessica’s access to her city website is powered by MyCivic , a comprehensive, customizable platform designed to promote civic engagement and enhance thequality of life in her community. Through a single, public-facing app, she has access to all the services, resources, and information her community has to offer,enabling her to play a more active role in the area she calls home. Through MyCivic, Jessica accesses the Citizen Self Service (CSS) portal, which gives her onlineaccess to community development processes 24/7/365.Through Tyler 311 , Jessica submits her report of the power line, which is then properly routed, documented, and resolved as quickly as possible.BACK TO SCENARIOiLEARN MORE

BRANDON’S DAYBrandon, a field technician in his city, receives a push notification on histablet regarding Jessica’s issue. He clicks on the job in his tablet, and itnavigates him directly to the site.Brandon arrives on the scene and clears the roadway of the tree. Then he putsthat information into the mobile App and creates a follow-up work order forthe electric crew to fix the power line in the field.He updates the job in his tablet and – BOOM! He’s on his way to the nextjob! Brandon also inputs a resolution code with a comment, which will passthrough the city’s app via email to Jessica, informing her of the status of hersubmitted request.ACHIEVED BY.BACK TO OVERVIEW

ASSET MAINTENANCEDesigned for field and the office, Tyler EAM’s Asset Maintenance allows Brandon and other workers in the field to easily see their work and manage work ordersregardless of location by using online programs as well as iOS and Android apps.Brandon can maximize inventory efficiency with real-time insight via Tyler Hub , which notifies him if he has all the equipment he needs to remove the tree andfix the power line. Asset Maintenance allows the citizen to follow up-to date progress of work orders from creation to completion, meaning Jessica is notified onceBrandon completes the job.BACK TO SCENARIOiLEARN MORE

JERRY’S DAYJerry, manager of his city’s field technicians, receives the power line order while in the office. From thequeue, Jerry flags it as an emergency and endorses the malfunctioning power line as a work order,which is then assigned to Brandon based on his location in the field. After it is assigned to Brandon, Jerrycan access information including Brandon’s workload, miles on his truck, and when his truck is due formaintenance. He can easily run a report on all of Brandon’s jobs completed that day and the equipmentused. He has insight into Brandon’s performance and the health of the city’s assets in real time, so hecan plan and prioritize how to maximize ROI.Upon Brandon’s work closure, Jerry sits on reviewing and approving the work order for a day or two towait for the FEMA clarification on the storm that blew through Tylerville on Sunday night. Jerry finds outon Wednesday that the storm has been declared a natural disaster and is available for FEMA funding.Once Jerry finally reviews and approves the work order so it can be closed out, the FEMA reports will begenerated for Federal Reimbursement. Jessica then receives an email that the work has been done andthe incident is now closed.ACHIEVED BY.BACK TO OVERVIEW

ASSET PERFORMANCEDesigned to help Jerry plan for future expenses related to assets and make decisions on how to best use resources, Tyler EAM’s Asset Performance allows Jerry toplan and prioritize future budgets so he can maximize ROI. Jerry can access a dashboard that surfaces key asset-related data through Tyler Hub, allowing him tomake decisions with up-to-date information and analyze how an asset’s condition is trending over time.He can also see where Brandon’s truck is by managing the geo-location of the asset. Jerry can track large-scale capital improvement projects and manage ongoingmaintenance programs with the Work Project program.BACK TO SCENARIOiLEARN MORE

About Tyler Technologies, Inc.Tyler Technologies provides integrated software and technology services to the public sector. Tyler’s endto-end solutions empower local, state, and federal government entities to operate more efficiently andconnect more transparently with their constituents and with each other. By connecting data and processesacross disparate systems, Tyler’s solutions are transforming how clients gain actionable insights thatsolve problems in their communities. Tyler has more than 26,000 successful installations across morethan 10,000 sites, with clients in all 50 states, Canada, the Caribbean, Australia, and other internationallocations. A financially strong company, Tyler has achieved double-digit revenue growth every quarter since2012. It was also named to Forbes’ “Best Midsize Employers” list in 2019 and recognized twice on its“Most Innovative Growth Companies” list.More information about Tyler Technologies, headquartered in Plano, Texas, can be found at tylertech.com.CONTACT UStylertech.com I 1.888.355.1093 I info@tylertech.comBACK TO HOME

make decisions with up-to-date information and analyze how an asset’s condition is trending over time. He can also see where Brandon’s truck is by managing the geo-location of the asset. Jerry can track large-scale capital improvement projects and manage ongoing maintenance programs wit

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