Yealink SIP-T48G IP Phone - Intermedia

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Yealink SIP-T48G IP PhoneUser GuideVersion 1

CE Mark WarningThis device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.Part 15 FCC RulesAny Changes or modifications not expressly approved by the party responsible for compliance could void theuser’s authority to operate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1.This device may not cause harmful interference, and2.This device must accept any interference received, includinginterference that may cause undesired operation.Class B Digital Device or PeripheralNote: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 ofthe FCC Rules. These limits are designed to provide reasonable protection against harmful interferencein a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,if not installed and used in accordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occur in a particular installation. Ifthis equipment does cause harmful interference to radio or television reception, which can be determined byturning the equipment off and on, the user is encouraged to try to correct the interference by one or more of thefollowing measures:1.Reorient or relocate the receiving antenna.2.Increase the separation between the equipment and receiver.3.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.4.Consult the dealer or an experience radio/TV technician for help.WEEE WarningTo avoid the potential effects on the environment and human health as a result of the presence ofhazardous substances in electrical and electronic equipment, end users of electrical and electronicequipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose ofWEEE as unsorted municipal waste and have to collect such WEEE separately.User Guide for the SIP-T48G IP Phone2

GNU GPL InformationYealink SIP-T48G IP phone firmware contains third-party software under the GNU General Public License (GPL).Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms andconditions of the license.The original GPL license, source code of components licensed under GPL and used in Yealink products can bedownloaded aseInfoCateId 293&NewsCateId 293&CateId 293.User Guide for the SIP-T48G IP Phone3

About This GuideThank you for choosing the SIP-T48G IP phone, an ultra-elegant Gigabit IP phone which is exquisitely designed toprovide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Call Recording, MulticastPaging and Conference over an IP network. It also features an enhanced user experience and newly developedindustrial designs, with a large touch screen for easy and efficient use.This guide provides everything you need to quickly use your new phone. First, verify with your systemadministrator that the IP network is ready for phone configuration. Also be sure to read the Packaging Contentsand Regulatory Notices sections in this guide before you set up and use the SIP-T48G IP phone.User Guide for the SIP-T48G IP Phone4

Table of ContentsGNU GPL Information. 3About This Guide. 4Overview. 8Hardware Component Instructions. 8Icon Instructions. 10LED Instructions. 11Getting Started. 12Packaging Contents. 12Phone Installation. 13Phone Initialization. 16Phone Status. 16Touch Screen Display. 17Navigating Menus and Fields. 19Entering Data and Editing Fields. 20Customizing Your Phone. 24General Settings. 24Wallpaper. 24Backlight. 25Contrast. 26Language. 26Time & Date. 27Audio Settings. 29Ring Tones. 30Contact Management. 32Directory. 32Local Directory. 32Blacklist. 45Call History Management. 46System Customizations. 51User Guide for the SIP-T48G IP Phone5

Headset Use. 51Hotline. 52Basic Call Features. 53Placing Calls. 53Answering Calls. 55Ending Calls. 56Redialing Numbers. 57Auto Answer. 57Auto Redial. 58Call Mute. 60Call Hold/Resume. 61Do Not Disturb (DND). 62Call Forward. 63Call Transfer. 66Call Waiting. 68Conference. 68Local Conference. 69Call Park. 70Call Pickup. 70Anonymous Call. 71Anonymous Call Rejection. 72Advanced Phone Features. 74Voice Mail. 74Message Waiting Indicator (MWI). 76Troubleshooting. 77General Issues. 77Display Issues. 77Call Issues. 78Headset & Handset Issues. 78Audio Issues. 78Regulatory Notices. 79Service Agreements. 79User Guide for the SIP-T48G IP Phone6

Limitations of Liability. 79Safety Instructions. 79Appendix A - Time Zones. 82User Guide for the SIP-T48G IP Phone7

OverviewThis chapter provides the overview of the SIP-T48G IP phone. Topics include:Hardware Component InstructionsThe main hardware components of the SIP-T48G IP phone are the touch screen and the keypad.Hardware component instructions of the SIP-T48G IP phone are:1ItemDescriptionPower Indicator LEDIndicates phone power and some feature statuses.User Guide for the SIP-T48G IP Phone Receives an incoming call—Fast flashing Receives a voice mail or text message—Slow flashing8

2Touch ScreenThe screen is touch-sensitive. Tap to select and highlight screen items.Shows information about calls, messages, soft keys, time, date and otherrelevant data: Call information—caller ID, call duration Icons (for example, Missed call text or second incoming caller information Prompt text (for example, “Saving config file!”) Time and date)3HEADSET KeyToggles and indicates the headset mode.4MUTE KeyToggles and indicates mute feature.5HOLD KeyPlaces a call on hold or resumes a held call.6TRANSFER KeyTransfers a call to another party.7Speakerphone KeyToggles and indicates the hands-free speakerphone mode.8MESSAGE KeyAccesses voice messages.9REDIAL KeyRedials a previously dialed number.10Position the cursor within text you’re updating.Enable or disable fields.Turn pages or scroll through values for a field.Scroll through items.Access to History and Directory respectively.Confirms actions or answers incoming calls.Cancels actions or rejects incoming calls.11Volume KeyAdjusts the volume of the handset, headset, Speaker phone and ringer.12KeypadProvides the digits, letters and special characters in context-sensitiveapplications.13SpeakerProvides hands-free (speakerphone) audio output.14Hookswitch TabSecures the handset in the handset cradle when the IP phone is mountedvertically.15HookswitchPicking up the handset from the handset cradle, the hookswitch bounces andthe phone connects to the line, laying the handset down on the handset cradle,the phone disconnects from the line.User Guide for the SIP-T48G IP Phone9

Icon InstructionsIcons appearing on the touch screen are described in the following table:IconsDescriptionNetwork is unavailableThe private line registers successfullyRegister failed(Flashing)RegisteringThe shared/bridged line registers successfullyHands-free speakerphone modeHandset modeHeadset modeVoice MailText MessageAuto AnswerDo Not DisturbCall HoldCall MuteRinger volume is 0Phone LockReceived CallsPlaced CallsUser Guide for the SIP-T48G IP Phone10

Missed CallsCall ForwardForwarded CallsRecording box is fullBluetooth mode is onBluetooth headset is both paired and connectedWi-Fi connection is successfulWi-Fi connection failedThe default caller photo and contact iconLED InstructionsPower Indicator LEDLED StatusDescriptionSolid redThe phone is initializing.Fast flashing redThe phone is ringing.Slow flashing redThe phone receives a voice mail or text message.OffThe phone is powered off.The phone is idle. The phone is busy.The call is placed on hold or is held.The call is muted.User Guide for the SIP-T48G IP Phone11

Getting StartedThis chapter provides the following basic installation instructions and information for obtaining the bestperformance with the SIP-T48G IP phone.Packaging ContentsThe following components are included in your SIP-T48G IP phone package: SIP-T48G IP Phone Phone Stand Handset & Handset CordUser Guide for the SIP-T48G IP Phone12

Power Adapter Ethernet Cable Quick Start GuideCheck the list before installation. If you find anything missing, contact your system administrator.Phone InstallationThis section introduces how to install the phone:1.Attach the stand2.Connect the handset and optional headset3.Connect the network and power1) Attach the standDesk Mount MethodUser Guide for the SIP-T48G IP Phone13

Wall Mount Method (Optional)2) Connect the handset and optional headsetNoteThe EXT port can also be used to connect an expansion module EXP40. The USB port canalso be used to connect Wi-Fi USB Dongle WF40.For more information on how to use EHS36, EXP40, Bluetooth USB Dongle BT40 or WiFi USB Dongle WF40, refer to Yealink EHS36 User Guide, Yealink EXP40 User Guide, YealinkBluetooth USB Dongle BT40 User Guide or Yealink Wi-Fi USB Dongle WF40 User Guide.3) Connect the network and powerYou have two options for power and network connections. Your system administrator will advise you which one touse. AC power (Optional) Power over Ethernet (PoE)NoteThe IP phone should be used with Yealink original power adapter (5V/2A) only. The use of thethird-party power adapter may cause the damage to the phone.User Guide for the SIP-T48G IP Phone14

To connect the AC power:1.Connect the DC plug on the power adapter to the DC5V port on the phone andconnect the other end of the power adapter into an electrical power outlet.2.Connect the included or a standard Ethernet cable between the Internet porton the phone and the one on the wall or switch/hub device port.Power over EthernetWith the included or a regular Ethernet cable, the SIP-T48G IP phone can be powered from a PoE-compliantswitch or hub.To connect the PoE:Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line powerswitch/hub.User Guide for the SIP-T48G IP Phone15

NoteIf in-line power is provided, you don’t need to connect the phone to the power adapter. Makesure the switch/hub is PoE-compliant.The phone can also share the network with another network device such as a PC (personalcomputer). This is an optional connection.Important! Do not remove power to the phone while it is updating firmware andconfigurations.Phone InitializationAfter your phone is powered on, the system boots up and performs the following steps:Automatic Phone InitializationThe phone finishes the initialization by loading the saved configuration. The touch screen displays “WelcomeInitializing Please wait” during the initialization.DHCP (Dynamic Host Configuration Protocol)The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IPaddress, subnet mask, default gateway address and DNS address) by default.Phone StatusYou can view phone status via phone user interface or web user interface. Available information of phone statusincludes: General information (IPv4 address, MAC address and firmware version) Network status (e.g., IPv4 status, IP mode and MAC address) Phone status (e.g., device model, hardware version, product ID, MAC address and device certificatestatus) Account status (e.g., register status of SIP accounts)NoteYou can view the device certificate status via phone user interface only.To view the phone status via phone user interface:1.Press, or tapUser Guide for the SIP-T48G IP Phone- Status.16

2.Tap the desired item to view the specific information.Touch Screen DisplayIdle Screen DisplayIf the phone has successfully started up, the idle screen will be displayed. The following figure is an example ofwhat is displayed on the touch screen.User Guide for the SIP-T48G IP Phone17

No.NameDescription1Status BarDisplays the phone’s default account, icons and the time and date.2Default AccountThe label of the default account is displayed in the left of the status bar.If multiple accounts are already registered, tap and select the desireddefault account.3IconsIcons are displayed in the middle of the status bar.4Time and DateThe phone’s time and date are displayed in the right of the status bar.5Line Keys (1-11)The idle screen displays line keys 1-11. The line keys 1-6 on the left and theline keys 7-11 on the right can be used to activate up to 11 lines.Various features can be assigned to line keys.Each line key can display the label and indicate the status of the assignedfeature.6DSS KeyProvides a quick access to the line key screen.Then, you can tap the desired line key to configure it.7WallpaperShows the specified wallpaper, which can be customized.8Call WindowDisplays call information.9Shortcut Keys: tap this shortcut key to enter the History screen and view call history.: tap this shortcut key to enter the Directory screen and view contacts.: tap this shortcut key to toggle the DND mode or enter the customDND configuration screen.: tap this shortcut key to enter the main menu.User Guide for the SIP-T48G IP Phone18

Configuration Screen DisplayNo.NameDescription1Screen Title AreaDisplays the title of the current menu screen.2Operation Option AreaDisplays various operation options for different menu screens.3Menu Tree AreaDisplays menu items.Tap the desired menu item to enter the corresponding featureconfiguration screen.4Configuration AreaDisplays configuration items of the highlighted menu item in themenu tree area. You can configure feature settings in this area.5Soft KeysLabel automatically to identify their context-sensitive features.Navigating Menus and FieldsTo navigate menus and fields, you can: Tap soft keys on the touch screen. Tap menu items, fields, and arrows on the touch screen. Press keys on the phone keypad.NoteThe menu system will automatically exit to the idle screen after 60 seconds of inactivity.User Guide for the SIP-T48G IP Phone19

To operate your phone, follow these tips:If you want toActionEnter the main menu.Return to the idle screen.Go back to the previous menu.Select an item.Tap.Tap.Tapor press.Tap the item.Scroll to the item by pressingScroll through items page by page.Taporor.(If you are in the call history, local directory, languageconfiguration screen or ring tones configurationscreen, you can also pressScroll through values for a field.)Tap the field’s highlighted gray box. From the pulldown list, taporby page, or pressone.Select a value for a field.orto scroll through values pageorto scroll values one byFrom the pull-down list, tap the value or scroll to thevalue and then press.Entering Data and Editing FieldsYou can enter data and edit fields using the phone keypad.Keypad on the phone provides different characters when using the 2aB, abc, Abc, ABC or 123 input mode. Youcan change the following input modes to enter data and edit fields on your phone. When your phone keypadmatches the input mode, you can press the keypad repeatedly to view the character (or numbers) options andstop to select. When the character (or numbers) you want to enter displays in the field, wait one second, andenter the next character (or numbers).User Guide for the SIP-T48G IP Phone20

The following table lists the input modes and character (or numbers) options for the keypad:Input Mode Keypad 2aBabcAbc(initials incapitals)ABC112312abcABCabc2äæå àáâãçabc2äæå àáâãçABC2ÄÆÅÀÁÂÃÇ23defDEFdef3èéêë ðdef3èéêë ðDEF3ÈÉÊË lJKLjkl5 jkl5 JKL5 56mnoMN Omno6öøò óôõñmno6öøò óôõñMNO6ÖØÒÓÔÕÑ67pqrsPQR ùúûüTUV8ÙÚÛ Ü89wxyzWX \-()@/:.*:/@[]; &% ; &% ; &% ; &% []{} []{} []{} []{} ¡¿§#” ¡¿§#” ¡¿§#” ¡¿§#” ####User Guide for the SIP-T48G IP Phone#21

To enter or edit data:1.Tap the field.2.Do one of the following:If you want toThen you canEnter only digits (1),uppercase (A) characters,lowercase (a) characters,or alphanumeric (2aB)characters.Press a keypad key one or more times (depending what input mode you’re in)to enter the characters that is displayed on the keypad key.You can tapor abc one or more times to switch among uppercase (ABC),numeric (123), alphanumeric (2aB), uppercase and lowercase (Abc) andlowercase (abc) input modes.For example, if the input mode is ABC: To enter “A”, pressonce. To enter “B”, presstwice quickly. To enter “C”, pressthree times quickly. To enter “2ÄÆÅÀÁÂÃÇ”, pressmore than three times quickly.Note: When you are in the uppercase (ABC), uppercase and lowercase (Abc) orlowercase (abc) input mode,Enter special characters.Press the keypad keyFororis not available., or press.Key:If it is in the uppercase (ABC soft key), uppercase and lowercase (Abc soft key)or lowercase (abc soft key) input mode, it will provide the space character.If it is in the numeric (123 soft key) or alphanumeric (2aB soft key) input mode,it will only provide the digit 0.Forkey:It only provides the pound character #.Forkey:If it is in the uppercase (ABC), lowercase (abc), uppercase and lowercase(Abc) or alphanumeric (2aB) input mode, it will provide the following specialcharacters: *.,?!\-()@/: ; &% []{} ¡¿§#” .If it is in the numeric (123) input mode, it will provide the following specialcharacters: .*:/@[].User Guide for the SIP-T48G IP Phone22

Delete text you entered.Pressorto position the cursor to the right of the text you want todelete, and then tap DeleteDelete an entire field of data.to delete one character at a time.Swipe your finger to the left or right to select the entire field of data, so thatthe data highlighted, and then tap the Delete or3.Press.User Guide for the SIP-T48G IP Phone23

Customizing Your PhoneYou can customize your SIP-T48G IP phone by personally configuring certain settings, for example, wallpaper,time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. Youcan also personalize different ring tones for different callers.General SettingsWallpaperYou can customize the wallpaper of the SIP-T48G IP phone, and can change the wallpaper image via phone userinterface.To change the wallpaper via phone user interface:1.Tap- Basic- Display- Wallpaper.2.Tap3.Tap the Save soft key to accept the change oror, or pressorto select the desired wallpaper image.to cancel.The web user interface prompts “Upload success!”. The custom picture appears in Screensaver list. The firstpicture in the list is System.jpg. You can only delete the custom picture by clicking Del in the Screensaver field.NoteYou can only upload one custom image at a time via web user interface.User Guide for the SIP-T48G IP Phone24

BacklightBacklight has three options:Backlight Active Level: The intensity of the touch screen when the phone is active. You can change the intensityof the touch screen. Digits (1-10) represent different intensities. 10 is the highest intensity.Backlight Inactive Level: The intensity of the touch screen when the phone is inactive. You can select a lowintensity or turn off the backlight.Backlight Time: The delay time to change the intensity of the touch screen when the phone is inactive. You canselect a desired time to change the intensity or turn on the backlight permanently. Always On: Backlight is on permanently. 15s, 30s, 60s, 120s, 300s, 600s or 1800s: Backlight is changed when the phone is inactive after thedesignated time (in seconds).You can also change the intensity of the LCD screen of EXP40 connected to the SIP-T48G IP phone.To configure the backlight via phone user interface:1.Tap- Basic- Display- Backlight.2.Tap the gray box of the Backlight Active Level field, and thenselect the desired level from the pull-down list.3.Tap the gray box of the Backlight Inactive Level field, and thenselect the desired value from the pull-down list.4.Tap the gray box of the Backlight Time field, and then select the desired time from the pull-down list.5.Tap the Save soft key to accept the change orto cancel.Backlight is configurable via web user interface at the path Settings- Preference.User Guide for the SIP-T48G IP Phone25

ContrastYou can only configure the contrast of the expansion module EXP40 connected to the SIP-T48G IP phone to acomfortable level on the phone. Ensure that the expansion module has been connected to the phone beforeconfiguration. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10.To configure the contrast via phone user interface:1.Tap- Basic- Display- Contrast Setting.If EXP40 is not connected to the phone, the Contrast Setting screen displays “No EXP”.2.Tap the gray box of the Contrast Setting field, and then select the desired value from the pull-down list.The default contrast level is “6”.3.Tap the Save soft key to accept the change orto cancel.LanguageThe default language of the phone user interface is English. If the language of your web browser is not supportedby the phone, the web user interface will use English by default. You can change the language for the phone userinterface and the web user interface respectively.To change the language for the phone user interface:1.Tap- Basic- Language.2.Tap3.Tap the desired language.orto scroll thr

5 HOLD Key Places a call on hold or resumes a held call. 6 TRANSFER Key Transfers a call to another party. 7 Speakerphone Key Toggles and indicates the hands-free speakerphone mode. 8 MESSAGE Key Accesses voice messages. 9 REDIAL Key Redials a previously dialed number. 10 Position the curs

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