Career Center Job Readiness Guide - Valencia College

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Career CenterJob Readiness GuideLOCATIONSEast Campus Bldg. 5-230 407.582.2259Osceola Campus Bldg. 2-125 407.582.4391(serves Lake Nona & Poinciana campuses)West Campus SSB-206 407.582.1464(serves Downtown campus)Winter Park Campus Bldg. 1-217 407.582.6882valenciacollege.edu/careercenter

Table of ContentsJob Search StrategiesPage 3Researching CompaniesPage 4Resume PurposePage 5Resume Format StylesPage 6Resume StrategiesPage 7Action VerbsPage 8Verb PhrasesPage 9Resume Sample: ChronologicalPage 10Resume Sample: FunctionalPage 11Resume Sample: TargetedPage 12Reference Page SamplePage 13Cover Letter PurposePage 14Cover Letter Format TipsPage 15Cover Letter SamplesPages 16 - 17Job Applications Tips for Ex-OffendersPage 18Interview ProcessPage 19Big InterviewPage 20Video Interview TipsPage 21Interview QuestionsPage 22 - 23Interview Like a SuperstarPage 24After the Interview Thank You NotePage 25Thank You Note SamplePage 26Considering an OfferPage 27

Job Search StrategiesKNOW YOURSELF Identify your interests, skills, and values.Be prepared to communicate your skills and accomplishments to potential employers verballyand in writing. Don’t forget development of your “elevator pitch”.CREATE AN ACTION PLAN Create a list of target companies that match your interests, skills and values.Research each organization and the available career opportunities. Set, track, and meet short-term goals and urgent deadlines. DEVELOP A NETWORK Conduct informational interviews with various contacts and companies. Consider joining a professional network. Utilize social media to connect with other professionals in your area of interest.OBTAIN EXPERIENCE Engage in volunteering, part-time work, internships, or a club on campus.BE OPEN-MINDED Be open to possibilities outside of your particular degree field and focus on developing valuableskills even if it is not your “dream job.”Broaden your search to a variety of geographical locations, part-time or contract work, andstarting salary options.CONSIDER LESS POPULAR ORGANIZATIONS Non-profit, federal government, and small—medium size companies also have a variety ofvaluable opportunities and room for advancement.CREATE A POWERFUL PRESENCE Clearly demonstrate relevant skills in a resume and cover letter. Focus on accomplishments rather than duties or responsibilities performed.Tailor requested documents to each job posting or organization. MAINTAIN A PRESENCE Periodically keep in contact with the individuals in your network. Contact employers 1 1/2 - 2weeks after submitting your resume to see if they received your application materials and toreinforce your interest.BE PATIENT AND POSITIVEASK FOR ASSISTANCEVisit the Career Center for job search guidance and support

Researching CompaniesKnow YourselfKnow the Company Reflect on your own career interestsand work values to assess whether thecompany will support you bothprofessionally and personally Develop your resume to reflect skillsand accomplishments specific to thecompany so you can better articulatehow you’re qualified to work for them. Read the company’s missionstatement, history and values to gainan understanding of how you matchtheir goals. Brainstorm questions related to jobdescription, work culture andprofessional advancement to preparefor career fairs and interviews.Know the StaffKnow the Industry Review current staff biographies,either on the company’s website orthrough LinkedIn, to learn about theiracademic backgrounds, careerdevelopment and strategies forlanding their current position. Conduct informational interviews withcurrent staff to gain their perspectiveabout the company and their position. Subscribe to professional publicationsand organizations so you have accessto current journals and newslettersrelevant to your field. Talk to people in your professionalnetwork to gain their perspective oncompanies.Know Your Resources Use career resources to further explore opportunities:Occupational Outlook Handbook – www.bls.gov/oohO*Net Online – www.onetonline.orgAmerica’s Career INFONET – www.careerinfonet.orgSalary.com – www.salary.com/CandidCareer - /explore-majors-and-careers.php Social Media:Use LinkedIn and Twitter to follow companies, groups, and job listings General Job w.ziprecruiter.com

Resume PurposeThe purpose of your resume is to get an interview. This written document is used to highlight skills,contributions, and experiences that represent the personal brand you want to portray to potentialemployers.Most employers decide within thirty seconds or less, whether or not to consider applicants foremployment, so your resume's content must be CLEAR, CONCISE, and COMPELLING.KEEP IN MIND: Not all of your experiences are likely to be included in your final version, but a runninglist can help you craft and tailor a resume for any opportunity.Begin the resume writing process by jotting down EVERY position or experience you've had.Here's a list of example experiences to help you brainstorm:Organizations to which you've belongedLeadership PositionsCurrent or Previous JobsVolunteer ExperiencesSpecial Class ProjectsAwards HonorsLanguages you speakComputer Technology Skills CertificationsSpecial Interests HobbiesTravel Study AbroadAnything else significantNEXT STEP FOR YOUR FIRST DRAFT:Decide on the resume format that you prefer to use based on the message you want to portray toEmployers.TIP: See Sample Resumes starting on Page 10

Resume Formats StylesThe format or style you choose should draw attention to your qualifications and attract a potentialemployer’s interest. When choosing a resume format, consider your skills and experience, and choosethe format that best highlights your qualifications.Chronological Resume Organizes information chronologically from current to previous. Emphasizeseducation, career growth, and work experience. Prioritize your sections so you start with the mostimportant first.When to use this format Staying in the same field as past jobs Job history shows growth & development Name of last employer is impressive Want to emphasize employment historyWhen not to use this format Changed employers frequently Changing career goals or work focus Want to de-emphasize dates Absent from job market for a whileFunctional Resume Highlights information in categories based on commonly grouped skills.When to use this format Have performed specific skills in past jobs Changing career goals or work focus Have been out of the job market for a while Changed employers frequentlyWhen not to use this format Skills and experience are limited Want to emphasize employment history Name of last employer is important Job history shows growth & developmentTargeted Resume Highlights capabilities, skills and supporting accomplishments for a specific job.When to use this format Very clear about job direction or skill focus Revise resume for each target job Have the required skills, but a short workhistoryWhen not to use this format Unsure of the type of job interested in Uncertain of skills and capabilities Limited experience and/or skills Only want one all-purpose resumeUnsure which format you should use? Please consult with a Career Services Team Memberto identify which resume style is best for you.When applying for an internship Focus on your knowledge, skills, and abilities that match the needs of the employer/career field.Example: Computer/Technical Knowledge, Leadership Training, Communication Skills, etc.Analyze each work or volunteer experience so that you can explain to an employer what knowledgeand skills you have gained. Example: Working as a Camp Counselor might not relate to yourchosen career field, but Camp Counselors learn “transferable” skills such as managing groups ofpeople, facilitating activities, and fostering relationships with “campers/customers.” These are skillsthat could be used in future positions.

Resume StrategiesDO:DO BE CONCISEYour resume should be an outline of yourexperience (including internship and volunteerexperience), qualifications and education. Use shortphrases or bullets to highlight key points; savedetails for your cover letter and/or interview. Limityour resume to one page. Two page resumes areapplicable only if you have extensive experience oreducationDO TARGET RESUMEThink about what is important in your field.Consider including class projects that highlight yourskills or show experience implementing concepts intoreal-world applications.DO BE CONSISTENTBe consistent with all formatting. For example, if youitalicize one job title, then you should italicize all jobtitles. Consistency shows that you are detailoriented, an important skill in most occupations.DO HIGHLIGHT SKILLS & ACCOMPLISHMENTSInstead of simply listing job duties, communicaterelevant skills and accomplishments. Emphasizeleadership, organizational, communication, andteamwork skills. Demonstrate results of your effortsby including figures wherever possible.(Ex. “Decreased costs by 20%)DO BE HONEST & ACCURATEConvey your qualifications in a positive light withoutembellishment or exaggeration. Employers oftenadvertise a “wish list” of qualifications and don’tnecessarily expect applicants to have them all.DO CREATE A PROFESSIONAL APPEARANCEThe employer’s first impression of you is based onyour resume. Make sure it reflects the professionalimage you want to convey!DO PROOFREAD & EDITHave someone else review your resume to check forerrors or awkward phrasing. Bring your resume tothe Career Center for review by a Career Advisor.DON’T:DON’T INCLUDE IRRELEVANT INFORMATIONLeave out irrelevant information such as personalinterests, family status, and salary requirements.Include only information pertinent to your job-relatedqualifications.DON’T USE PASSIVE PHRASESUse action verbs to help emphasize youraccomplishments rather than passively listing yourjob duties or responsibilities.DON’T USE HIGH SCHOOL INFORMATIONHigh school information is ancient history torecruiters. Stick to career-related and educationrelated accomplishments during college.DON’T LABEL THE DOCUMENT “RESUME”It will be clear to the reviewer that this is your resume.DON’T EXAGGERATEYou may be asked to expound on any informationyou include in your resume. Be as accurate aspossible without selling your skills short.DON’T OVERLOOK EXTRACURRICULAR ACTIVITIESExperience gained during volunteer work,participation in campus or community organizations,and leadership experiences are all valid. Valuabletransferable skills can be learned and practicedthrough volunteer and extracurricular experiences.DON’T INCLUDE SALARY INFORMATIONIf a company requires a salary history, include it as aseparate page or address it in your cover letter. Savediscussion on this topic until after the employer hasintroduced the subject.DON’T LIST REFERENCES ON RESUMEReferences should be listed on a separate page andprovided on request. Inform your references eachtime you submit their contact information to anemployer. Make sure your references have currentcopies of your resume so that they can speakknowledgeably on your behalf.Additional Tips: There is no use of pronouns (i.e. I, me, we, my, them, etc.)Easy to read, professional fonts such as Calibri, Arial, or Garamond should be usedFont size is in the 10-12 point range (headers can be 14-16 point and margin size is between.5 to 1 inchBullet points are not comprised of full sentences or paragraphs - begin each bullet with anaction verb (use the correct verb tense)

Action VerbsBegin each bullet statement with a strong action verb to describe your accomplishments andexperience. Make sure that you are using the correct verb tense (“ed” ending past tense).Formula: Power Action Verb (skill) Identifiable Task ResultExample: Coordinated a campus event involving 200 individuals that resulted in 3,300 collected forthe Valencia Success dGuidedInformedInstructedPersuadedSet mplifiedStandardizedStream-linedUpgraded

Sample Action Verb Phrases for Common JobsVerb PhrasesHaving a tough time getting started with your action verb phrases? Never underestimate the value ofwhat you may think of as “just a simple part-time job.” Here are a few common jobs and some greataction verb phrases worded professionally and effectively to attract employer interest.General Office Administrative Answered and directed over 100 telephonecalls per day from clients and vendors. Greeted customers and provided accurateinformation on services available. Retrieved, forwarded and responded to over500 emails daily from customers and vendors. Filed and retrieved over 200 time-sensitivedocuments each day. Processed over 100 cash, check and credittransactions each day with deposits in excess of 300,000. Managed administrative tasks such as dataentry and appointment scheduling. Assisted management with the use of socialmedia to target new audiences.Short-Term Volunteer Activity Campus Employment Participated in a week-long, 24-member Habitatfor Humanity team charged with roofing over 100homes damaged by hurricanes. Coordinated and staffed the walker registrationtable at the annual “Walk for Life” event whichraised over 15,000. Served on three-day community clean-up projectsdesigned to provide assistance to elderlycommunity members. Set-up and broke-down charitable communityevent for local church which raised college fundsfor at-risk youth. Gathered clothing donations and distributed toneighborhood homeless shelter for schoolcommunity project. Co-organized the college’s annual holiday cannedfood drive for the city’s food bank.Retail Greeted shoppers and assisted them inselecting and purchasing personal items andgifts. Operated a cash register and credit cardapproval machine to process customertransactions at a high-volume retail storegrossing annual sales in excess of 5,000,000. Monitored, maintained and refreshed a salesfloor inventory valued at over 100,000. Prepared attractive merchandise displaysdesigned to attract attention and increase salesreturns and responded to angry customerswith professionalism, clear communication andtact. Opened and closed the store during theabsence of the store manager.Fast Food Worker Restaurant Server Greeted customers, took their orders, anddelivered their orders in a fast, efficient, andfriendly manner. Maintained the cleanliness of the kitchen andservice counter in compliance with state health andsafety regulations. Developed speed and accuracy in preparingcustomer food orders from a variety of workstations including front counter, grill, fryer,beverage machine, drive-through window andsalad bar. Earned the Employee of the Month Award threetimes in a six-month period.Stocking Shelves Processed, categorized, and shelved newinventory. Monitored, maintained, and ordered inventoryto refresh stock to prescribed levels. Noted changes in inventory flow and alertedmanagement of impact on supply anddemand. Coordinated and supervised the annual yearend inventory check which includedsupervising and scheduling 20 temporaryEmployees during the week-long activity.Childcare Provider Baby Sitter Nanny Planned and initiated after school indoor andoutdoor activities for five children ages 6 to 12 forover five years. Transported children from school toextracurricular activities and prepared snacks andmeals. Maintained constant communications with parentsregarding discipline, health and safety issuesrelated to their children. Led six first-grade children in after-school activitiesincluding light exercise program and educationalgames.

Chronological Resume SampleOrlando, FLYour Name(407) To obtain a full time position as an Instrumentation Technician where I can implement myindustry-specific skills to XYZ Company in order to help expand the new Electronics DepartmentEDUCATIONValencia CollegeAssociate in Science in Electronics Engineering TechnologySpecialization: Telecommunications and Wireless TechnologyHonors- Dean’s List: Fall 20xx, Spring 20xx- Florida Bright Futures ScholarCo-Curricular Distinction- Career Action Distinction Completed career and professional development activitiesOrlando, FL20xx20xxRELEVANT EXPERIENCEIntern, Research and Development20xx – xxMotorola, Inc.Orlando, FL Performed battery life testing and evaluation on batteries under redesign Assisted with the instrumentation of mobile computers for further testing Analyzed and performed troubleshooting to reporting system and board-level issuesOffice Assistant20xx – xxRGS Electrical ServicesClermont, FL Managed and organized office files and accounting records Assisted in obtaining proper permits for various projects Assisted with the development of cost estimates and maintained project budgetsADDITIONAL EXPERIENCESales AssociateMacy’s Assisted customers with merchandise selection and sales transactions Maintained an orderly sales floor and stocked merchandise20xx – xxOrlando, FLSKILLSComputer: Proficient in AutoCAD, Microsoft Word, Excel, Access and PowerPointLanguage: Fluent in Portuguese; Basic SpanishCAMPUS/COMMUNITY ACTIVITIESStudent Government Association, Treasurer20xx – Present Manage finances and allocation of funds to various student organizationsMeals on Wheels, Community Volunteer Deliver meals to senior members of the community20xx – Present

Functional Resume SampleOrlando, FLYour Name(407) ONAL PROFILEManagement Managed customer service/marketing program targeting the company’s top customers nationally, resulting in 437,000 sales per year Supervised staff of six sales representatives Identified organizational impact of issues and recommended alternative options Regulated reduction in staff due to organizational budget cuts, maintaining productivity standard with fewer staffmembersOrganization Oversaw transition to a fully automated office system, resulting in increased staff productivity and higher morale Developed and refined computerized database management program, improving speed in retrieving informationused in decision-makingMarketing/Public Relations Edited managerial materials for presentation to board, consulting with senior level executives in development ofinformation Targeted top customers during marketing campaign creating solid partnerships Developed decision papers for trustees and executives with a 360 million HMO budget Wrote newsletters and speeches for trusteesADDITIONAL SKILLS Proficient in Microsoft Word, Excel, Access, and PowerPointFluent in English and SpanishEDUCATIONBachelor of Science in Public RelationsUniversity of Central FloridaExpected 20xxOrlando, FloridaAssociate in ArtsValencia College20xxOrlando, FloridaRELATED COURSEWORKPublic RelationsPrinciples of AdvertisingAd-PR CampaignsMass Communication LawWriting for Public RelationsJournalism EthicsWORK HISTORYMarketing Manager - Crestline Communications; Orlando, FloridaAdministrative Analyst II - Group Health Associates; Orlando, FloridaAssistant Office Director - Tri Health Associates; Miami, Florida20xx-20xx20xx-20xx20xx-20xx

Targeted Resume Sample1805 Pine Tree LaneOrlando, FLYour Name32811(407) 555-xxxxyourname@mail.valenciacollege.eduSUMMARY OF QUALIFICATIONS Experienced manager with expertise in marketing and public relationsSuperb written and oral communication skillsExperience in survey design and market researchStrong graphic design skillsOrganizational and strategic planning experienceActive member of the Public Relations Society of America, Orlando ChapterRELATED SKILLS Manage customer service and marketing programsIdentify opportunities, formulate strategies and implement plans to stimulate salesSupervise sales, marketing and clerical personnelDevelop decision papers for HMOsIdentify organizational impact of issues and recommend alternative optionsEdit managerial materials prepared for presentationsWrite company newsletters and executive speechesACCOMPLISHMENTS Managed customer service/marketing program targeting company’s top customers nationally, resultingin 437,000 sales per yearSupervised staff of six marketing representativesDeveloped decision papers for trustees and executives with a 360 million HMO budgetOversaw transition of office to full-automated office system, resulting in increased staff productivity andhigher moraleWrote newsletters and speeches for trustees of Tri Health AssociatesManaged reduction in staff due to organizational budget cuts, maintaining productivity standard withfewer staff membersADDITIONAL SKILLS Proficient in Microsoft Word, Excel, Access, and PowerPoint; 10-Key calculator by touchFluent in English and SpanishWORK HISTORYMarch 20xx - PresentMarketing ManagerCrestline Communications, Orlando, FloridaJanuary 20xx - December 20xxAdministrative Analyst IIGroup Health Associates, Orlando, FloridaAugust 20xx - November 20xxAssistant Office ManagerTri Health Associates, Miami, FloridaEDUCATIONBachelor of Science in Public Relations, Expected 20xxUniversity of Central Florida, Orlando, FloridaAssociate in Arts, 20xxValencia College, Orlando, Florida

Reference Page SampleYour NameOrlando, FL(407) ampleREFERENCESReference NameCompany of EmploymentJob TitlePhone NumberEmailReference NameCompany of EmploymentJob TitlePhone NumberEmailReference NameCompany of EmploymentJob TitlePhone NumberEmailReference Page Tips References should not be listed on your resumeSelect 3-5 references (employers, professors, advisors) that can speak to your ability to do thejob.Ask your references for their permission and correct contact information before listing themProvide a copy of your most current resume and a job description to references for their use ifcontactedEnsure references are able to speak positively about your professionalism or characterAvoid using family members or friends as referencesKeep the header of your Resume, Cover Letter, and Reference page consistentBe sure to include the following for each of your references: Full Name, Company, Job Title,Phone Number, EmailYou may also consider listing additional information such as, relationship (how you know theperson), length of relationship

Cover Letter PurposeCover letters create an employer’s first impression of you as an applicant by highlighting yourcommunication skills, interest in the position, and knowledge of the organization and careerfield. It is beneficial to include a cover letter when you are applying for a position, even when itis not required.A well-written cover letter introduces your resume and gives you theopportunity to direct the employer’s attention to specific areas of your background. Makeevery effort to tailor each cover letter to show the connection between your qualifications andthe position’s requirements.PURPOSE Identifies the position for which you are applying. Indicates your interest in the position and employer. States your main qualifications, with supporting examples. Refers the reader to your enclosed resume. Specifies the action(s) that you will take in pursuit of this employment opportunity.Steps for Writing a Cover LetterWriting a strong targeted cover letter requires you to take time to reflect on both the position forwhich you are applying and your past experiences. The steps below will provide you with astructured way to write a successful cover letter.1. Learn about the organization. What are its goals and mission? Pay attention to the languageused to describe the organization and use similar language when talking about yourself. You canoften find information about a company on their website.2. Review the position listing and highlight important words and phrases. A position description isthe employer’s way of telling you exactly what they are seeking in an applicant.3. Consider skills you have relevant to the employer’s needs. These may be from a variety ofexperiences (internship, job, volunteering, clubs, class projects). It is up to you to make theconnection so the employer sees how and why you meet their needs.4. Write a draft that clearly explains how and why you should be considered for the position.Describe two or three experiences, accomplishments or skills that demonstrate your fit with theposition. Be specific and provide examples to support your claims. Avoid the temptation to copywording from sample cover letters and do not simply repeat what is on your resume. Be sure tohighlight what you have to offer, rather than what you want to gain.5. Carefully Revise Your Cover Letter. Cover letters should be free from grammatical and spellingerrors. Reading your cover letter aloud can assist you in identifying errors. Also considerscheduling an appointment with the Career Center to have your cover letter reviewed.Customize your cover letter to match the position and organization for which you are applying.

Cover Letter FormatWHO AM I?Opening paragraph: Capture the interest of the employer1) Name the position you are applying for and how you heard about it.2) Include the name of a mutual contact if you have one.3) Express your interest in the position and/or the company.4) Provide a brief summary detailing 2 - 3 reasons why the company should hire you.WHY SHOULD YOU HIRE ME?Middle paragraph(s): Create a desire on the part of the employer to know more about you.1) Explain why you are interested in working for this employer and how the position alignswith your values, skills, and experience.2) Point out your achievements or qualifications in this field, especially those that meet thejob description or requirements3) Reference a relevant fact, accolade, or unique aspect of the company’s operations andconnect this with your desire to work there.CALL TO ACTIONClosing paragraph: Pave the way for the interview.1) Ask for an appointment.2) State that you will contact the employer in the near future.3) Thank the employer for the consideration of future employment.Cover Letter Tips Address your letter to a specific individual whenever possible. When a name is not available, use“Hiring Manager” or “Internship Coordinator” instead of “To Whom It May Concern” or “Sir/Madam.” Cover letters are usually uploaded as part of an online application or included as anattachment with an e-mail. Avoid beginning each sentence with “I” - it is a sign of weak writing skills. Limit your cover letter to a one-page standard business letter format with margins ranging from3/4” to 1” on all sides and a basic font (Arial, Calibri, Garamond) in sizes 10-12 point size. The heading (your name & contact information) on your cover letter should match the headingon your resume.Unsure which format you should use? Please consult with a Career ServicesTeam Member to identify which cover letter style is best for you.

Traditional Cover Letter SampleYour Street AddressCity, ST Zip CodeYour NamePhone NumberProfessional Email AddressDate (Type entire month, date, and year)Contact’s NameContact’s TitleOrganization NameStreet AddressCity, ST, Zip CodeDear Mr., Ms., or Dr. (last name of hiring manager if known if unknown use Dear Hiring Manager ):I am excited to submit my application for the Network Administrator Internship at XYZ Technology. Myexperience building local area networks, my excellent communication skills in English and Spanish, and myability to troubleshoot and think on my feet make me the ideal candidate that you have been seeking. I amimpressed with XYZ Technology’s mission to enhance the productivity of users by delivering secure supportservices, and I have the skills and abilities to contribute to that mission.In a recent class project, I demonstrated my ability to think on my feet and lead a team when creating alocal area network (LAN) utilizing several Cisco swit

DO: DO BE CONCISE Your resume should be an outline of your experience (including internship and volunteer experience), qualifications and education. Use short phrases or bullets to highlight key points; save details for your cover letter and/or interview. Limit your

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