Crisis Management Policy Standard

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Crisis Management Policy StandardPolicy reviewed by: Philippa MillsReview date: September 2017Next review date: September 2018‘School’ refers to Cambridge International School; ‘parents’ refers to parents, guardians and carers.This is a whole school policy, which also applies to the Early Years Foundation Stage.IntroductionThis Policy Standard sets out the detailed requirements and minimum levels of achievementnecessary to implement the crisis management elements of the business risk imperative of theCambridge International School: We manage the risks associated with our activities and minimisethe impact of undesired and unexpected events.Managing a crisis effectively (or preventing an incident becoming a crisis) will depend on speed ofresponse and this means having in place: clear procedures and lines of responsibility; staff and other resources that can be deployed at short notice to deal with a sudden crisis; agreed principles for dealing with the media; and immediate access to relevant information which will be required by media and others.DefinitionsCrisis is defined as: "An intense, unexpected and unstable state that disrupts normal operations,has highly undesirable outcomes and requires out-of-the-ordinary measures to restore order andnormality".Crisis Management is the management at a strategic level of the medium and long-termconsequences of an incident. It will have as its priorities the maintenance of business continuity andthe restoration of parent, shareholder and public confidence.Emergency Management is the direct management of the response to an incident and will have asits short-term priorities the preservation of life, protection of property and the prevention ofescalation.Objective and CommitmentCambridge International School is committed to implementing appropriate management strategiesand processes that will identify and manage possible emergency and crisis events associated withall our business activities. We will therefore: identify potential crisis scenarios associated with all our business activities and takeappropriate action to prepare for these and other unforeseen events as part of ourrisk management process; prepare appropriate plans to manage crisis events that could affect our business; where appropriate, support our stakeholders in preparing for, and responding to,emergency and crisis events that affect their operations and activities;

train key management staff in the principles of crisis management and undertakeappropriate exercises to test and evaluate our plans;review regularly our crisis management plans to ensure that they remain relevant,robust and effective;work closely with our stakeholders, the emergency services and other organisationsin the development and execution of our response to emergency and crisis events;andevaluate our response to exercises and incidents and identify lessons to be learned.We will demonstrate achievement of the individual components of this Policy Standard through thepreparation of documented procedures, the reporting and review of crisis planning at all levels ofthe business and a monitoring and audit programme to ensure that the processes are beingimplemented.PrinciplesCambridge International School’s response to an emergency or crisis event will have thefollowing objectives: preservation of life and relief of suffering ;protection of property and the environment;maintenance of business continuity;minimisation of financial and reputational losses;restoration of public and parent confidence; andrestore normality (or the best that can be achieved) as soon as possible.RequirementsCambridge International School is expected to have plans in place which address the potentialcrisis or emergency scenarios appropriate to the type of business being undertaken. Specifictasks include: identification of possible / likely crisis scenarios based on a formal risk assessment;and development of Emergency or Crisis or Management Plans for each business unitand the support offices, which should include: organisation and resources; information requirements; specific procedures for managing identified crisis scenarios; · specific plans forbusiness continuity and disaster recovery; and · detailed processes for mediahandling. identification and training of Crisis Management Team(s) including deputies; exercising of the Crisis Management Team and supporting services at regularintervals with realistic scenarios; and a programme of regular reviews to ensure that the crisis and emergencymanagement plans are up-to-date and that appropriate training and exercises havebeen undertaken.Responsibility and AuthorityThis policy standard is issued under the authority of the Director of Schools Europe of ISP.Responsibility for implementation of this policy standard is set out below. Responsibility for the achievement of this policy standard rests with the ExecutiveTeam.

Subsidiary companies are responsible for implementing the policy standard,monitoring its implementation in the everyday activities of their business and reportto the relevant Directors.Managers are responsible for implementing the policy standard, monitoring itsimplementation in the everyday activities of their operations and report to theirmanagement team.The ISP Executive Team has responsibility for auditing Crisis and EmergencyManagement Plans and business continuity and disaster recovery plans andassessing the readiness of a School and joint ventures to be able to respond to acrisis.Nominated staff members are responsible for the ownership and undertaking of theircrisis management functions in accordance with this Policy Standard and for itsimplementation within the framework of Cambridge International School’sprocedures and directives.Evidence of ComplianceTo demonstrate compliance with this Policy Standard, the following documentation is to beavailable for audit: o Cambridge International School’s Crisis Management Policy Standard(this document);o related policy statements and procedures;o risk assessment of Cambridge InternationalSchool activities; o crisis managementplan(s); o business Continuity and DisasterRecovery Plans; and o internal Auditreports. Business Unit (Subsidiary Companies/Joint Ventures) o Procedures;o Risk assessment of operating companyactivities; o Crisis management plan(s); oBusiness continuity and disaster recoveryplan(s); and o Audit / review records.Sites (Schools)o Risk assessment of site activities; oEmergency management plan(s); oBusiness continuity and disaster recoveryplan(s); and o Audit / review records.InterpretationIn this policy the term “senior manager” means the School Principal and her designated deputies.This policy applies in all Schools and other work environments within the Partnership.This policy applies within all companies, which are wholly owned subsidiaries of InternationalSchools Partnership Services Limited, a company registered in England, registered number08652527, and the terms“Partnership” and “Company” should be interpreted accordingly, dependent on the employingcompany.The registered office of all companies is One Fleet Place, London, EC4M 7WS. Any enquiriesregarding the application of this policy should be addressed to the Managing Director at 8th Floor,101 Wigmore Street, London, W1U 1QU.

Example of Communications Plan and MaterialsIn the Event of a CrisisCommunications MaterialsSub-sectionsa) Key messages to support all communications materialsb) Police media statementc) Statement to parents from ISPd) Statement to staff from ISPe) Reactive media statementf) Media Q&Ag) Protocol for handling media queriesh) Approach to social media monitoring and responsea) Key messagesIncidentHRMediab) Police Media statementc) Statement to parentsd) Statement to staffe) Reactive and holding media materials to handle media enquiries and protocol forhandling any media queries arisingf) Q&Asg) Protocol for handling media queriesh) Approach to social media monitoring and responseContactsNick RuggT: 44 (0) 20 3867 rriet Dyball – CrosthwaiteCommunications M: 44 (0) 7779656831

harriet@crosthwaitecommunications.co.ukPiers FrazierM: 44 (0) 7711 591815 I T: 44 (0) 20 3867 7005 piersfrazier@internationalschoolspartnership.com

Cambridge International School is expected to have plans in place which address the potential crisis or emergency scenarios appropriate to the type of business being undertaken. Specific tasks include: identification of possible / likely crisis scenarios based on a formal risk assessment; and development of Emergency or Crisis or Management Plans for each business unit and the support .

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