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COMMUNITY EDUCATION COURSE SCHEDULE

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COMMUNITY EDUCATION COURSE SCHEDULE AUGUST–DECEMBER 2020ONLINE LEARNINGQuality, convenient, safe.COMMUNITY EDUCATION COURSE SCHEDULECAREER DEVELOPMENTPERSONAL ENRICHMENTLIFELONG LEARNING (50 )ce.harpercollege.edu

Harper CollegeSTUDY @ HOME. STAY ON TRACKPursue your educational goals by taking credit classes online. Fall 2020 semestercourses will be taught in the following formats: Online, Online with scheduled chat,and Blended. Choose the courses that work best for you and your schedule.In addition to online certificate programs in accounting, business, computerinformation systems, and education, Harper College is pleased to offer a fullyonline Associate in Arts Degree. This degree is the first two years of a bachelor’sdegree that provides you with an opportunity to transfer to a university of yourchoice.Classes start August 24.Credit classes: contact 847-925-6506 orvisit www.harpercollege.edu/onlineNon-credit classes: visit ce.harpercollege.eduPROJECT MANAGEMENT SPECIALISTTo remain competitive in today’s workforce, employees must demonstrate a strong working knowledge of projectmanagement and supporting software applications. Harper College’s Project Management Specialist is an instructor-leddigital badge program which reinforces your comprehensive knowledge in managing all phases of a project frombrainstorming, delivering a quality product on schedule and within budget, through to project completion.Requirements: LPM0001 Project Management Concepts, starts 10/13 LCT0007 Introduction to Microsoft Project 2016, starts 11/3 LPM0003 Practical Project Management, starts 11/17INTERACTIVE WEBSITE DESIGNERThe Interactive Website Design digital badge program focuses on front-endweb concepts and presents a wealth of technologies to aspiring webdevelopers interested in building interactive websites. Instructor-led coursesare equipped with hands-on exercises which teach you to create responsivewebsites using HTML, CSS, and JavaScript. User-experience design,current trends and design patterns are also highlighted throughout allcourses for creating effective page designs and layouts.Start coding this summer with: LCT0023 Introduction to HTML & CSS, starts 9/14 LCT0027 Intermediate HTML & CSS, starts 10/12numberehthcCrunvisitce.harpercollege.edu

COMMUNITY EDUCATION COURSE SCHEDULETABLE OF CONTENTSDEAN’S WELCOME2ONLINE LERN COURSES26THEATRE AND PERFORMING ARTS . . 50DIGITAL BADGES3Ed2Go31YOUTH MUSIC ENSEMBLES . . . . . . . . . . . . 51GENERAL INFORMATION4PERSONAL INTERESTS32BOOK WRITING, PUBLISHINGYOUTH MUSIC CLASSES . . . . . . . . . . . 51WRITING STUDIO . . . . . . . . . . . . . . . . . . 51DANCE . . . . . . . . . . . . . . . . . . . . . . . . . . 32AND MARKETING . . . . . . . . . . . . . . . . . . . . . 515DO IT YOURSELF (DIY) . . . . . . . . . . . . . 32CREATIVE WRITING, FICTION . . . . . . . . . . . 52ACCOUNTING, BOOKKEEPINGAND FINANCE . . . . . . . . . . . . . . . . . . . . . 5FENCING . . . . . . . . . . . . . . . . . . . . . . . . . 33NONFICTION, BUSINESS &FOOD, COOKING & WINE . . . . . . . . . . . 33TECHNICAL WRITING . . . . . . . . . . . . . . . . . . 52GENEALOGY . . . . . . . . . . . . . . . . . . . . . 34SCREENWRITING . . . . . . . . . . . . . . . . . . . . . 53COMMUNICATION AND CONFLICTRESOLUTION ONLINE COURSES . . . . . . 6MINDFULNESS AND WELLNESS . . . . . 35WRITING STUDIO'S WRITING GROUP . . . . . 53CUSTOMER SERVICEONLINE COURSES . . . . . . . . . . . . . . . . . . 7THREE-WHEEL MOTORCYCLE . . . . . . 36CAREER DEVELOPMENTBUSINESS LAW ONLINE COURSES . . . . 6EDUCATION . . . . . . . . . . . . . . . . . . . . . . . 7GRANT WRITING AND NON-PROFITS . . . 8HEALTHCARE CAREERSACTIVITY DIRECTOR . . . . . . . . . . . . . . . . 8CERTIFIED DEMENTIA CARE . . . . . . . . . 8CPR TRAINING/RENEWAL . . . . . . . . . . . 8NURSING . . . . . . . . . . . . . . . . . . . . . . . . . 8MOTORCYCLE SAFETY PROGRAM . . . 36WORLD LANGUAGES AND CULTURE . 36PERSONAL FINANCE . . . . . . . . . . . . . . . 38INZONE . . . . . . . . . . . . . . . . . . . . . . . . . . 38TEST PREPARATION . . . . . . . . . . . . . . . 39STUDENTS WITH INTELLECTUALDISABILITIES . . . . . . . . . . . . . . . . . . . . . 39MUSIC & ARTS41MEET OUR INSTRUCTORS573-DIMENSIONAL ART . . . . . . . . . . . . . . 41PROJECT MANAGEMENT . . . . . . . . . . . 13PHOTOGRAPHY . . . . . . . . . . . . . . . . . . . . . . 42REAL ESTATE . . . . . . . . . . . . . . . . . . . . . 15VIDEOGRAPHY . . . . . . . . . . . . . . . . . . . . . . . 43SALES ONLINE COURSES . . . . . . . . . . 15ADULT MUSIC CLASSES . . . . . . . . . . . . 44SIX SIGMA ONLINE COURSES . . . . . . . 15AURAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44TRANSPORTATION . . . . . . . . . . . . . . . . . 15COMPUTER MUSIC . . . . . . . . . . . . . . . . . . . 44DATA ANALYSIS ONLINE COURSES . . . 16DIGITAL ART . . . . . . . . . . . . . . . . . . . . . . 18FUNDAMENTAL COMPUTER SKILLS . . 19GAME DESIGN ONLINE COURSES . . . . 19MICROSOFT OFFICE . . . . . . . . . . . . . . . 19WEB DESIGN & MAINTENANCE . . . . . . . . 21SAFETY2455CURRENT EVENTS . . . . . . . . . . . . . . . . 5556PRESENTATION SKILLSONLINE COURSES . . . . . . . . . . . . . . . . . 13CYBERSECURITY . . . . . . . . . . . . . . . . . 16LIFELONG LEARNING (50 )WELCOME TOCOMMUNITY EDUCATION2-DIMENSIONAL ART . . . . . . . . . . . . . . 4116LIBRARY MAKE SHOP . . . . . . . . . . . . . . 5440MARKETING ONLINE COURSES . . . . . 11COMPUTERS & TECHNOLOGY54BOOK DISCUSSIONS ANDPROGRAMS . . . . . . . . . . . . . . . . . . . . . . 54PALATINE PARK DISTRICTHVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9MANAGEMENT ONLINE COURSES . . . . 9LIBRARY EVENTSPHOTOGRAPHY & VIDEOGRAPHY . . . . 42GUITAR, UKULELE & BANJO . . . . . . . . . . . . 44HARMONICA . . . . . . . . . . . . . . . . . . . . . . . . 45PIANO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45SONGWRITING . . . . . . . . . . . . . . . . . . . . . . . 46STRINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . 46ADULT MUSIC ENSEMBLES . . . . . . . . . . . . . 46PRIVATE MUSIC LESSONS . . . . . . . . . . . . . . 47MUSIC APPRECIATION, HISTORY,THEORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49SOUND RECORDING . . . . . . . . . . . . . . . . . . 50ONLINE REGISTRATION CE.HARPERCOLLEGE.EDU1COURSE INFORMATION SUBJECT TO CHANGE

Office of Community Education1200 West Algonquin RoadPalatine, Illinois 60067847.925.6300Fall 2020Greetings to you in this brave new world! As we navigate the realities at the intersection of education andsocial distancing, I hope you and those you love are well and thriving. Currently, we are planning for our fallsemester to be a primarily online experience. This is out of an abundance of caution for both our community,and for our faculty and staff. Your best source for up-to-date information regarding our community educationschedule is www.harpercollege.edu/ce. Once you register for an online class, you will receive further information from your instructor regarding accessing course materials and other course logistics. If there is a live videoconference component, you will receive login specifics a few days before the start of class. If you have furtherquestions, please reach out to us at ce@harpercollege.edu, or 847-925-6300.Harper College is offering FREE workplace safety and health training courses for managers/supervisors andemployees. Businesses with two to 250 employees are eligible to participate. The goal is to create a saferworkplace for all employees. See our Safety section for upcoming classes or visit harpercollege.edu/safety formore information.This fall, we are offering the second installment of our Premier Speaker Series, offering online lectures by someof the best instructors in the Lifelong Learning Institute. By registering for this series, you are able to accessmultiple engaging lectures at your convenience, as often as you like through December. Some instructors willalso offer Question and Answer sessions, in which you will meet with them in a live webinar to discuss thematerial presented in their lectures and ask questions. See our Lifelong Learning section or visit harpercollege.edu/lli for more information.Finally, this will be my last letter to you as executive dean of community education. After thirty years of serviceto Harper College, I have decided to retire and discover what life 2.0 is all about. Retirement can be an excitingtime as we discover new things about ourselves and how we can contribute to our communities. I am lookingforward to growing in new ways while returning to some of my first loves: composing and writing. I know that,whatever draws my creative energies, I will never stop wanting to explore new ideas and cultures. Indeed,someday you may find me sitting right beside you in your next community education class at Harper. Thatwould give me a great satisfaction, and I would be delighted to meet you face to face.Mark D. Mrozinski, Ed.D.Assistant Vice President for Workforce Development &Executive Dean of Community Education2

Business and CareersPower BI (Business Intelligence)Accounting and Finance forNon-Financial ManagersProgramming for Non-ProgrammersBusiness WritingQuickBooks SpecialistCustomer ServiceR ProgrammingData AnalysisSQLEmpower Your CareerTableau DesktopGrant WritingWeb DesignLeadership DevelopmentWeb Maintenance and DesignManagementWordPressPython ProgrammingManaging Social ChangeDigitalBadgesHarper College CommunityEducation is committed toproviding you with the tools youneed to reach your professionalgoals. One of the most excitingtrends in career training thesedays is the digital badge movement.Now, certain courses andtraining programs will earn adigital badge that you canproudly display in your resume,in an email to a potentialemployer, or in your social mediaprofiles on LinkedIn, Facebookand elsewhere.Non-Profit AdministrationEducationPMI Agile Certified PractitionerOnline TeachingPresentation MediaHealthcare CareersProductivity and Time ManagementActivity DirectorProfessional Presence and BrandingProject ManagementMarketingProject Management ProfessionalCertification PrepDigital MarketingProject Management SpecialistSocial Media for BusinessSalesSix Sigma Green BeltSupervisory and LeadershipWorkplace CommunicationMusic & ArtsBusiness WritingSound RecordingWorkplace Conflict SolutionsWritingWorkplace Communications ProfessionalPersonal InterestsWorkplace SolutionsConversational SpanishComputers and TechnologySafety*Adobe Digital DesignerElectrical Hazard Awareness andLockout/Tagout*Adobe Illustrator SpecialistAdobe InDesign SpecialistLearn more and start earningyour next badge today!ce.harpercollege.edu,“Digital Badges”Mastering Video MarketingAdobe Photoshop SpecialistBasic Game DesignCodingElectronic BookkeepingExcelGoogle AnalyticsInteractive Website DesignMicrosoft Office: Access 2019Microsoft Office AdministratorFall Hazard Awareness In Constructionand General Industry*Introduction to Safety and HealthManagement for Managers andSupervisors*Preventing Slips, Trips and Falls:A Program for Small Businesses**Employees of businesses with 2-250 or lessemployees are eligible to participate.See p 24 or visit harpercollege.edu/safety formore information.Microsoft Office: Excel 2019Microsoft Office: Excel2019 Pivot TablesMicrosoft Office: Word 2019Microsoft Office Specialist: AccessMicrosoft Office Specialist: ExcelMicrosoft Office Specialist: Word3Note: The courses required for anygiven badge may not be scheduledevery term.

COMMUNITY EDUCATION GENERAL INFORMATIONSchedule Updates – see ce.harpercollege.eduPlease note that course information changes frequently. You will be sent an email prior to the start of your class which includes the exact dates,times and location of your course. See your Harper CE account (sign in at ce.harpercollege.edu), our website or contact Harper College CE at847.925.6300 for up-to-date information.Most CE classes are held online this fall. If you need to find a classroom on campus,visit our virtual campus map at: maps.harpercollege.eduBooks and SuppliesSupply lists for courses may be found onindividual course pages atce.harpercollege.edu.Emergency Text Alert ServiceHarper College has implemented a cell phonetext alert service that will help keep students,parents, faculty, and staff informed in theevent of an emergency on campus or itsfacilities. To sign up for the Emergency TextAlerts, visit harpercollege.edu. Click on the redEmergency Alert System button on the bottomleft; then click the Text Alert Sign Up link andfollow the instructions.Tuition and Fees InformationTuition and fees are payable at the time ofregistration and are subject to change withoutnotice.Drops and WithdrawalsA student must drop a class at least 3 days ormore before it begins in order to receive afull refund. There are no refunds for withdrawals.Senior Citizen DiscountSeniors can receive discounts on tuition (feesare not discounted) for certain CommunityEducation courses (see below). Seniordiscounts do not apply to courses deliveredby a third-party provider.Students born on or after 1/1/1949: Get a 50 percent tuition discount oneligible courses (see list below) that starton or after your 65th birthday. Does notapply to fees.If a senior citizen discount is available, it willappear as an option in the shopping cartduring checkout.Eligible Course Numbers begin with one ofthese subject codes:LAA – Paranormal/GenealogyLMU – MusicLEI – The ArtsLPA – Sports ActivitiesLET – Pet CareLPD – DanceLFA – Theater/Performing ArtsLHF – DIYLFS – CulinaryLPS – SportsLPE – Fitness/RecreationLIO – Holistic LivingLPF – Personal FinanceLLA – The Writing StudioLLG – GardeningLLL – LanguagesFor details, seece.harpercollege.edu or call 847.925.6300.Students born on or before 12/31/1948: Register four days or more prior to thestart of eligible courses (see list below)on a SPACE-AVAILABLE BASIS andreceive a 50 percent discount on tuition.Does not apply to fees. Register three days or less before thestart of most CE courses on aSPACE-AVAILABLE BASIS and receivea 100 percent tuition discount. Does notapply to fees.Note: Senior citizen discounts do not applyto Lifelong Learning Institute (LLI) courses.LLI is a membership-based program forseniors.Appeals: Appeals to the refund policy may besubmitted via email to ce@harpercollege.edu.Refund and Withdrawal PolicyThe College reserves the right to cancel anysection of any course for any reason includinginsufficient enrollment. If a class is cancelled,a full refund will be given reflecting the customer’s original payment method.Courses Offered by Third PartiesTuition waivers do not apply to classes offeredby third parties, including courses that beginwith the prefix LRN.Our MissionThe Harper College Community Education and Business Outreach Division enriches itsdiverse communities by providing quality, professional and accessible education andtraining. In collaboration with its partners, Community Education and Business Outreachinspires the transformation of individual lives, the workforce, and society. We accomplishthis through: Our commitment to the success of each student from registration to evaluation. Excellence in program content, instructional talent, and the learning environment. Comprehensive, need-driven programs and activities.ONLINE REGISTRATION CE.HARPERCOLLEGE.EDU4Earns a Digital Badge8 Online InstructionOnline & Classroom Instruction

Accounting,DON'T MISS Activity Director Digital Marketing Grant Writing Project Management Social Media for BusinessLearn more atce.harpercollege.edu,“Career Development”Introduction to QuickBooks 2018Learn to use the features of accounts payableand receivable, check writing, payment processing and how to generate reports. PREREQUISITE: Introduction to Windows andknowledge of basic business accounting r: Michael ThiryTUITION & FEE: 389.00ONLINE6:00 pm-9:15 pmIntermediate QuickBooks 2018After completing Introduction to QuickBooks,learn more about how QuickBooks can workfor you. PREREQUISITE: Introduction tor: Michael ThiryTUITION & FEE: 389.00ONLINE6:00 pm-9:15 pmDigital Badge In Accounting andFinance For Non-FinancialManagersEvery successful manager uses financial information to make effective decisions. Accountingand Finance for Non-Financial Managers explains the financial concepts and accountingprinciples used in most businesses and provides practical techniques for increasing yourorganization’s effectiveness. You will gain abetter understanding of resource allocationand how to evaluate financial performance atthe strategic and operational levels. Learn theimportance of cash flow management as wellas budgeting, goal setting, and performanceassessment.This Online Digital Badge requires completionof three courses: Accounting and Finance forNon-Financial Managers; Cash is King and Financial Analysis and Planning for Non-Financial Managers. Three one-month online courses. These courses may be taken individually.LRN0023-01009/08/20-11/27/20TUITION & FEE: 495.00ONLINE5COMPUTERS &TECHNOLOGYCash Is KingCash management is one of the most important factors in the financial success of yourbusiness. D&B reports that 90% of all smallbusiness failures are due to poor cash management and inadequate cash flow, leading tomore money getting paid out than collected.Non-financial managers usually make the keydifferences in day-to-day cash flow decisionmaking. Learn how to optimize cash flow, uncover hidden internal and external sources ofcash, and how to cultivate solid cash management in your company.LRN0024-01310/05/20-10/30/20TUITION & FEE: 195.00ONLINEFinancial Analysis and Planning forNon-Financial ManagersDesigned for non-financial managers, business owners, entrepreneurs, and other decision-makers, this advanced course will takethe mystery out of money matters. Throughoutthis course, financial information that drivesyour organization, as seen on the business’sreports, will be assessed and analyzed to understand it. An understanding of this information will help you make smart decisions whenit comes to budgeting, setting goals, and assessing performance within your own area ofinfluence.LRN0139-00611/02/20-11/27/20TUITION & FEE: 195.00ONLINESelf-Study: Accounting andFinance Digital BadgeYou may start anytime and end anytime upto one year later. There is no instructor in theclassroom and no contact with an instructor. Ifyou at any time prefer contact with an instructor, you may transfer into the instructor-ledclass at no additional cost.This Digital Badge requires completion of threecourses: Accounting and Finance for Non-Financial Managers, Cash is King, FinancialAnalysis and Planning for Non-Financial Managers. These courses may also be taken individually.LRN0159Starts MonthlyTUITION & FEE: 495SAFETYStart a new career or build skills foryour current one . We have coursesand programs covering many fields.Earn digital badges to authenticateyour accomplishments for employers and clients.ONLINE6:00 pm-9:15 00909/09/20-09/16/20WEInstructor:TUITION & FEE: 280.00LRN0004-01309/08/20-10/02/20TUITION & FEE: 195.00MUSIC & ARTSAccurate records are the basis of a successfulbusiness. But let’s face it, most entrepreneurswant to provide a quality product or servicebut don’t have a background in double-entrybookkeeping. Don’t be confused about debits,credits or setting up a chart of accounts. Thiscourse teaches the best practices to track themovement of your hard-earned money whether you are a current or aspiring small businessowner with little or no knowledge of bookkeeping procedures. Materials included.ONLINEONLINE REGISTRATION ASSISTANCE 847.925.6300LIBRARYEVENTSBookkeeping EssentialsEvery successful person in the workplace utilizes financial information to aid effective decision making. Learn the financial concepts andaccounting processes used in most businesses. Focus on practical techniques that will increase your effectiveness and career, such asunderstanding the seven steps in the accounting cycle and using financial information in decision making. Come away with the knowledgeto analyze resource allocation and evaluatefinancial performance.LIFELONGLEARNING (50 )Bookkeepingand FinanceCAREERDEVELOPMENTAccounting and Finance forNon-Financial Managers

Business LawConflict ManagementCAREERDEVELOPMENTOnline CoursesLegal Office AdministrationCOMPUTERS &TECHNOLOGYAcquire the necessary knowledge and skillsneeded to become an exceptional legal assistant. This bridge course is designed to provideyou with the tools to develop a thorough understanding of legal office procedures includingdatabase management, the preparation of legal documentation, research, legal accountingmethods, legal analysis, communications, andethics.LRN0011-01009/08/20-10/02/20TUITION & FEE: 245.00ONLINEA recent study conducted by the AmericanManagement Association revealed that typical managers spend more than 20 percent oftheir day engaged in or reacting to conflict situations. Out of 25 management skills, conflictmanagement was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model;discuss case studies in conflict management;and take away successful conflict management strategies for the workplace.LRN0031-01309/08/20-10/02/20TUITION & FEE: 245.00ONLINENegotiation: Get What You WantYour Workplace, Your Employees &The LawSAFETYDesigned for non-lawyers, this course providesbusiness owners, managers, supervisors, andHR professionals with a roadmap for effectively handling complicated employee-related issues that affect today’s legal action-prone workenvironment. Each class contains guidelines,step-by-step compliance instructions, andpractical leadership skills, methods, and techniques plus proven strategies for successfullymanaging employees and for complying withstate and federal workplace TUITION & FEE: 195.00ONLINE Communication andConflict ResolutionOnline CoursesWorkplace CommunicationDigital BadgeMUSIC & ARTSEffective communication is more importantthan ever and is critical to your career advancement and success. Get a comprehensiveand intensive preparation with skills and techniques you can put to use immediately. Youwill be learning from some of our most popularinstructors and taking away new how-to-skillsthat work.Negotiation is a key skill for success in business and everyday life. Learning and practicing the skills to help yourself and others getwhat they want will improve relationships andincrease your odds of success. Discover howto plan, implement and achieve your goals inthe bargaining process even with the shrewdest of deal makers. Invest in these skills nowand reap a lifetime of rewards.LRN0032-01310/05/20-10/30/20TUITION & FEE: 195.00In today’s business environment, employersexpect employees to have a solid set of interpersonal skills. The ability to solve problemsquickly and effectively is a critical interpersonalskill well worth developing. First, find out howto deal with difficult personalities and broachchallenging subjects in the workplace. Gainskills to be an effective team member andleader in the workplace by taking control ofthe conversation, managing your reactions,and navigating problematic interactions withease. Discover a workable conflict management model, discuss case studies in conflictmanagement, and then take away successfulconflict management strategies to apply inyour workplace. Finally, find out how to recognize how stress affects you. Develop skills andlearn ways in which we can avoid stress and tonot let stressors become stress!Enrolling in this Digital Badge enrolls you in thefollowing courses: Conflict Management, Dealing with Difficult People in the Workplace andStress Management in the Workplace. Thesecourses may also be taken individually. Threeone-month courses.LRN0104-01009/08/20-11/27/20TUITION & FEE: 495.00ONLINEUsing Personality Profiles For BetterWork PerformanceDealing With Difficult PeopleIn The WorkplaceUnderstanding yourself and others will increase your overall effectiveness at work,home, and in all of your relationships. Learnhow to improve your communication with others, convey your ideas effectively, and improveyour ability to understand what is important tothose who don’t share your same style. Coursefee includes your own DiSC Behavioral Personality Profile assessment and review.Gain skills to be an effective team member andleader in the workplace by taking control of theconversation, managing your reactions, andnavigating problematic interactions with ease.These skills will guide you to find your voiceand communicate effectively in workplace interactions, making day-to-day interactions runsmoothly.LRN0033-01211/02/20-11/27/20TUITION & FEE: 295.00ONLINELRN0105-01310/05/20-10/30/20TUITION & FEE: 245.00ONLINEStress Management In The WorkplaceLIBRARYEVENTSEnrolling in this Digital Badge enrolls you in thefollowing courses: Conflict Management, Negotiation: Get What You Want, and Using Personality Profiles for Better Work Performance.LRN0030-01009/08/20-11/27/20TUITION & FEE: 595.00ONLINEWorkplace Conflict SolutionsDigital BadgeOnline CustomizedTraining for Businesses.ONLINEWe offer bothgroup and self-pacedonline learning.Stress isn’t the enemy. It is our perceptions ofstress that amp our anxiety and use up all oursteam. Events happen every day. How we interpret those events can set the stage for howwe feel and how we react to others. Reducing stress is as easy as understanding whatstress is, understanding what stress is to you,and using that knowledge to restructure yourthoughts. Turn stress into a stepping stone, nota stumbling block!LRN0016-01011/02/20-11/27/20ONLINETUITION & FEE: 145.00Contact us today.LIFELONGLEARNING (50 )Call 847.925.6716Visit harpercollege.bizEmail training@harpercollege.eduONLINE REGISTRATION CE.HARPERCOLLEGE.EDU6Earns a Digital Badge8 Online InstructionOnline & Classroom Instruction

LRN0056-01109/08/20-10/30/20TUITION & FEE: 245.00ONLINELearning to build your customer service skillswill have a powerful impact on your career success as well in other areas of your life. Discover the direct relationship between service skillsand career achievement to become an exceptional service provider. You can help your organization and your career by translating yourgood service intentions into a workable planand gain knowledge of ways to consistentlydeliver great service. The payoff is enormous.ONLINEExtraordinary Customer ServiceTransform your customer service into something extraordinary and separate yourself fromyour competition. As a result, more repeatbusiness will improve your bottom line. Extraordinary customer service comes from focusing on the few essential elements that yieldbig results. Discover how easy it is to tweakyour customer service from the ordinary to theextraordinary. You will take away a customerservice plan that will help you focus on the keyelements of success.LRN0057-01410/05/20-10/30/20TUITION & FEE: 145.00LRN0068-01009/08/20-11/27/20TUITION & FEE: 495.00ONLINELRN0069-01211/02/20-11/27/20TUITION & FEE: 195.00CAREERDEVELOPMENTONLINEONLINESubstitute Teacher PreparationIn the 21st century, half of all learning will beonline. The opportunities are tremendous forboth teachers and students. Discover how toplan, develop and teach an online course. Takehome a ten-step model for developing youronline course. Experience one of the most advanced online classrooms for teachers. Learnhow to create online audio lectures with slideshows. Plus, find out how self quizzes enhancelearning. See an animation, drop-and-drop exercise, and dynamite welcome pages. Engagein online discussion with other teachers. Aninstructor’s book, Advanced Teaching Online,is included. Technical Requirements: Accessto Flash needed for audio and slide presentations.LRN0067-01309/08/20-10/02/20TUITION & FEE: 195.00Substitute teachers must be able to gain student respect and use a portfolio of ideas andworkable presentations. Successful substitutes get called a second and third time. Understand what is expected of a substitute andhow to maximize your value to a school. Learnhow to develop a sub-notebook, understandclassroom management, the latest techniquesin developing lesson plans, how to use yourown portfolio to assist in teaching, and muchmore. With information applicable to any U.S.state, this course will provide you with the information you need to be successful at any levelin any school and become a valuable asset toany school system.LRN0027-01010/05/20-10/30/20TUITION & FEE: 145.00ONLINEONLINEGuided Reading and Writing:Strategies for Maximum StudentAchievementDesigning Online InstructionLearn about the online instructional environment and how to envision your online course,develop a web course, plan phases of designand development, implement design guidelines, and more. Dis

time as we discover new things about ourselves and how we can contribute to our communities. I am looking forward to growing in new ways while returning to some of my first loves: composing and writing. I know that, whatever draws my creative energies, I will never stop wanting to explore