USCIS OFFICES RESUME IN-PERSON SERVICES National

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USCIS OFFICES RESUMEIN-PERSON SERVICESNational Engagement06/18/2020

DISCLAIMERThis training module is intended solely as informational. It isnot intended to, does not, and may not be relied upon tocreate or confer any right(s) or benefits(s), substantive orprocedural, enforceable at law by any individual or otherparty in benefit applications before USCIS, in removalproceedings, in litigation with the United States, or in anyother form or manner. This training module does not havethe force of law, or of a DHS directive.

ABOUT THIS PRESENTATIONAuthor: USCIS Public Engagement DivisionDate of last revision: June 16, 2020This presentation is current only as of the date of last revision.This presentation contains no sensitive Personally IdentifiableInformation (PII).Any references in documents or text, with the exception of caselaw, relate to fictitious individuals.All images in this presentation: uscis.gov

DISSEMINATIONThis presentation may not be reproduced or furtherdisseminated without the express written consent of theUSCIS Public Engagement Division. Please contact us atpublic.engagement@uscis.dhs.gov for additional information.

QUESTIONS We received many questions in advance of the engagement. We will not be able to address case-specific questions orissues outside the scope of today’s topic. During this engagement, you may submit questions to:public.engagement@uscis.dhs.gov We will answer as many questions as we have time to duringthe Q&A portion of the engagement.

COVID-19 Responseat Domestic USCIS OfficesMarch 18We temporarily suspended in-person services at our fieldoffices, asylum offices, and application support centers (ASCs)to help slow the spread of coronavirus (COVID-19).

COVID-19 Responseat Domestic USCIS Offices cont.June 4We began to reopen certain domestic offices. In evaluatinghow and when to reopen our individual domestic offices, weare following the Centers for Disease Control and Prevention’sguidelines to protect our workforce and the public.

Health and Safety MeasuresWe are following the Guidelines for Opening Up America Again, athree-phased approach based on the advice of public healthexperts, including the Centers for Disease Control andPrevention’s guidelines.Our phased approach to reopening was informed by industrybest practices, regarding: Social distancing and protective equipment; Sanitation; and Use and disinfection of common and high-traffic areas.

General Guidelinesfor Entering USCIS Facilities Visitors may not enter the facility more than 15minutes before their appointment. We will provide hand sanitizer at entry points. Members of the public over the age of twomust wear facial coverings that cover both themouth and nose.

General Guidelinesfor Entering USCIS Facilities cont. There will be markings and physical barriers in the facility.Visitors should pay close attention to these signs to ensurethey follow social distancing guidelines. Applicants and visitors may also have to answer healthscreening questions before entering a facility. Applicants and visitors should bring their own pens.

Who Can Accompany a Visitorto a USCIS FacilityTo limit the number of people in the waitingroom, applicants with scheduled appointmentsmay only be accompanied by: Attorneys/authorized representatives; Interpreters (interpreters will be asked to beavailable by phone for Field Office interviewsand in person for Asylum interviews);

Who Can Accompany a Visitorto a USCIS Facility cont. Parents, legal guardians or trusted adults, ifthe applicant being interviewed is a minor; Immediate family members listed asdependents on the asylum application orinterview notice; and An individual helping a person withdisabilities.

ScreeningVisitors may be screened before they enter aUSCIS facility. If they answer yes to any of thethree screening questions, or refuse to wear aface covering in accordance with USCIS policy,they will not be allowed to enter a USCISfacility.

Screening cont.The screening questions are: Do you have any symptoms of COVID-19, including cough,fever, or difficulty breathing? In the past 14 days, have you been in close contact withanyone known or suspected to have COVID-19? In the past 14 days, has your health care provider or apublic health authority instructed you to self-isolate orself-quarantine?

Screening cont.If You Feel Sick If you are feeling sick, please do not come tothe office. Follow the instructions on your appointmentnotice to reschedule your appointment forwhen you are healthy. There is no penalty for rescheduling yourappointment if you are sick.

Field Offices All USCIS field offices will reduce the number of interviewsconducted to allow time for cleaning and reduce waiting roomoccupancy. Appointment notices will contain information onsafety precautions that visitors to USCIS facilities must follow. Visitors are limited to the applicant, one representative andone family member or individual providing disabilityaccommodations.

Field Offices cont. Social distancing guidelines and other health precautions withemployees and visitors will be enforced during check-in,waiting periods, and interviews throughout USCIS facilities. USCIS is not accepting walk-in appointments. No members ofthe public will be admitted to any facility without anappointment at this time.

Field OfficesInterviews USCIS field offices will send notices toapplicants and petitioners with previouslyscheduled appointments and interviews.Those attending appointments should followthe safety guidelines. Interviews may be conducted by video withan officer in one room and the applicant inanother room.

Field OfficesOther Appointments Those who had other appointments must reschedulethrough the USCIS Contact Center (uscis.gov/contactcenter)once field offices are open to the public. Please check to see if the respective office has beenreopened first at uscis.gov/about-us/uscis-office-closingsbefore calling the Contact Center The phone number is 800-375-5283 (TTY: 800-767-1833).

Field OfficesRescheduling Follow the instructions on appointment notice to reschedule if any of these apply : Feeling ill (for any reason, not just related to COVID-19); Traveling or having contact with a person who tested positive for COVID-19 withinthe past two weeks; or Being at heightened risk due to age or an underlying health condition. Call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833) as soon as possibleand/or follow the instructions on their interview notice. There is no penalty for requesting to reschedule an appointment or naturalizationceremony.

Field OfficesNaturalization Ceremonies USCIS field offices will send notices to applicants and petitioners toreschedule postponed naturalization ceremonies. The ceremonies may be shorter to limit exposure to those inattendance. Instead of playing videos during naturalization ceremonies,attendees will receive a flyer with information and links directing themto the videos on the USCIS website. Attendance is limited to the naturalization candidate and individualswho provide disability accommodations.

Application Support CentersAppointments Appointment notices will now include a worksheet to befilled out BEFORE arriving at the ASC appointment. The worksheet is used to facilitate the biometric collectionprocess. The worksheet will be returned to the applicant at the endof biometric collection and does not need to be saved.

Application Support CentersAppointments Phased reopening beginning July 13. We will automatically reschedule ASC appointments thatwere cancelled due to the temporary office closure. Individuals will receive a new appointment letter in the mail. Applicants will only be processed on the day and time oftheir appointment, with exceptions for military members.

Application Support CentersAppointments Biometrics will be captured with both the applicants andemployee's safety in mind. Social distancing protocols will be followed at all timeswhile within the ASC. The applicant will be requested to remove their facecovering for a brief time in order to confirm identity andduring the photo capture process.

Refugee, Asylum andInternational Operations (RAIO)International Offices Beijing and Guangzhou, China, and Nairobi, Kenya remain closed. June 30: Rome, Accra, and Santo Domingo will be permanentlyclosing. July 31: London will be permanently closing. Mexico City, Guatemala City, San Salvador, and New Delhicontinue to provide only emergency services to the public.

Refugee, Asylum andInternational Operations (RAIO)Asylum Offices All asylum offices have reopened except Newark. Asylum offices will only be open to individualsappearing for previously scheduled interviewappointments.

Refugee, Asylum andInternational Operations (RAIO)Asylum Interviews Asylum offices are conducting video-facilitatedinterviews, where the interview officer sits in oneroom, and the applicants and any attorney orinterpreter all sit in separate rooms. We will use technology to maintain socialdistancing.

Refugee, Asylum andInternational Operations (RAIO)Affirmative Asylum Interviews Affirmative asylum interview applicants must bring allimmediate family members listed as dependents on theapplication and an interpreter, if the applicant does notspeak English. Additionally, a representative, witness, individualproviding disability accommodations or “trustedadult” if the applicant is a minor, may attend the interview.

Refugee, Asylum andInternational Operations (RAIO)Asylum Office Inquires Pending asylum applicants can check case status online.You will need the receipt number that we mailed you afteryou filed your application. Please contact the asylum offices by email, mail, or phone,as we are not accepting walk-in inquiries.

File Online with USCISCreate a free USCIS online account at myaccount.uscis.govand file your form online. By filing online, you can: Get step-by-step instructions as you complete your form Only answer the questions that apply to you Avoid common mistakes and ensure your form is complete Conveniently submit supporting documents and evidence regarding your case Securely pay your fee using a credit card, debit card, or checking or savings account Get confirmation that USCIS has received your applicationAfter you file a form online, you can track the status of your case, respond to requestsfor additional evidence, send us a secure message, and access every notice we sendyou. We also offer a variety of self-help tools at uscis.gov/tools, to provide you withadditional support such as changing your address online.

New & Enhanced IVR SystemLeverages natural language processing and human assistance forconversational IVR, improved caller experience & routingInterfaces with Email Text (SMS) Case StatusOnline Survey toolSupports U.S. Englishand U.S. SpanishProvides information,self-service tools, andresources via voice, text,and emailTier 1,Tier 2Customer mayprovide Receipt Number Email Address English/Spanishspeaker Phone #

Questions You may submit questions to:public.engagement@uscis.dhs.gov We will answer as many questions as we have time toduring the Q&A portion of the engagement. We will not be able to address case-specific questions orissues outside the scope of today’s topic.

ReopeningFor More Information Read more information on visiting USCIS facilities atuscis.gov/visitorpolicy. We will provide updates as the COVID-19 situation develops and willcontinue to follow CDC guidance in response to this situation. Pleasevisit uscis.gov/coronavirus for updates. Education and precautions are the strongest tools against infection. Getthe latest facts by visiting the CDC’s COVID-19 website.

USCIS OFFICES RESUME IN-PERSON SERVICES National Engagement 06/18/2020. This training module is intended solely as informational. It is . We temporarily suspended in-person services at our field offices, asylum offices, and application support centers (ASCs) . We will provide hand

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