INSTALLING JABRA SUITE FOR MAC

INSTALLING JABRA SUITE FOR MACGNN.FM.00803 Extended Datasheet Template APage 1

JABRA SUITE FOR MAC OVERVIEWNote: This installation guide refers to Jabra Suite for Mac version 1.30.3 or above.ELEMENTS OF THE JABRA SUITE FOR MACJabra Suite for Mac is free Mac software that enables remote call control (answer/end calls)of Jabra USB devices with the latest generation of Mac softphones.The Jabra Suite for Mac includes call control integration modules (also referred to assoftphone drivers) for various softphones on the market. A softphone call control integrationmodule establishes a link between a softphone and the Jabra headset, so you can answerand end, mute and un-mute, hold and resume calls using the buttons on your headset. Thecall control functions available from your headset depend on the capabilities of thesoftphone and the Jabra headset model.Currently these softphones are supported by Jabra Suite for Mac: Avaya one-X CommunicatorThe Jabra call control integration module for Avaya one-X Communicator managesthe connection between your headset solution and an Avaya one-X Communicatorsoftphone client. IBM SametimeThe Jabra call control integration module for IBM Sametime manages the connectionbetween your headset solution and a IBM Sametime client. The Java plug-in for IBMSametime softphone integration is automatically installed during the installation ofJabra Suite for Mac if the Softphone client is already installed. If the plug-in is notinstalled you might have to install it manually.Refer to the Jabra Suite for Mac online help for instructions on how to install theSametime plug-in. SkypeThe Jabra call control integration module for Skype manages the connectionbetween your headset solution and a Skype client. After installing Jabra Suite forMac you need to open Skype and allow the Jabra Skype call control integrationmodule to access Skype. See the section “Post Installation Steps” later in thisdocument for instructions on how to do this.GNN.FM.00803 Extended Datasheet Template APage 1

SYSTEM REQUIREMENTSTo run the Jabra Suite for Mac, your computer must meet or exceed the followingrequirements: Operating System:Mac OS X 10.7.4 (Lion), 10.8.2 (Mountain Lion) and 10.9 (Mavericks). Hardware:A USB connection must be available and a Jabra device must be connected to it.Jabra Suite for Mac supports the following softphone solutions: Avaya one-X Communicator: version 2.0 or above IBM Sametime: version 8.5.2, 9.0 or above Skype: version 5.8.0.945 or above Other softphones: All softphones will recognize your Jabra headset as a standardWindows sound card with sound-in and sound-out features. However, you will notbe able to control these softphones from the Jabra headset (i.e., you will need to usethe softphone user interface to place and answer calls).GNN.FM.00803 Extended Datasheet Template APage 2

INSTALLING JABRA SUITE FOR MACNote: Installation of Jabra Suite for Mac requires Administrator rights on the PC.To install Jabra Suite for Mac on your computer:1. Download the Jabra Suite for Mac installer from www.jabra.com.2. Double-click on the Jabra Suite for Mac.dmg file, which will mount the dmg file in Finder.3. Double-click on the Jabra Suite for Mac.pkg4. The installation wizard will launch with an Installer screen. Click on “Continue”.GNN.FM.00803 Extended Datasheet Template APage 3

5. The Welcome screen will open. Click on Continue.6. The Jabra End-User License Agreement page will open.Read the license agreement carefully. If you agree with the terms, click on Continue.You can also Print and Save the agreement.GNN.FM.00803 Extended Datasheet Template APage 4

7. A pop-up with Agree and Disagree options is provided, click on Agree to proceed8. To help improve the user experience of Jabra Suite for Mac allow it to send anonymoususage statistics to Jabra by ticking the “Improve Jabra by collecting usage data” checkbox. Click on Continue.GNN.FM.00803 Extended Datasheet Template APage 5

9. The Standard Install page will open.The Jabra Suite for Mac includes several programs, all of which will be installed by default. Ifyou wish to install all the programs, click on Install.If you wish to customize your installation and select what to install, click on Customize.10. The Custom Install screen opens.GNN.FM.00803 Extended Datasheet Template APage 6

We recommend you install at least one of the listed softphone integration modules. The“Jabra Suite for Mac User Interface” module is mandatory to install. Click on Install when youare done selecting what to install.11. The Authentication page will open.Enter the Administrator Username and Password to install the software.Click on Install Software when you are done.GNN.FM.00803 Extended Datasheet Template APage 7

12. When installation is complete, the Summary page will open.Click on Close to close the Installer.Once the installation is successful, the Jabra Suite for Mac preference pane application willlaunch automatically.GNN.FM.00803 Extended Datasheet Template APage 8

POST INSTALLATION STEPSAfter installation of Jabra Suite for Mac, a few additional configuration steps will finalize thesoftphone integration. These steps are also explained in the Jabra Suite for Mac online help.POST INSTALLATION STEPS FOR SKYPE INTEGRATIONIf the Skype integration module was installed with Jabra Suite for Mac, you need to allow the JabraSkype Driver to connect to Skype. The first time Skype is started after installing the Jabra Skypeintegration module, you will see this notification from Skype:Select the option “Allow this application to use Skype, but ask again in the future” and click onOk.If you do not see this notification, follow the steps below to manage other programs access to Skype:1. Open the Skype menu in Skype and select Manage API ClientsGNN.FM.00803 Extended Datasheet Template APage 9

2. The Manage API clients’ window will open. This window lists all of the programs that haveaccess to Skype. If Jabra is not listed, the Jabra Skype integration has not been run whenSkype is launched. Select Jabra Skype Integration, and then click Change to change thepermission status.3. In the dialog box that opens you can give permission to connect to Skype by selecting theoption “Allow this application to use Skype, but ask again in the future” and then clickDone.4. Sign out of Skype client and sign in again to use the Jabra device with Skype client.GNN.FM.00803 Extended Datasheet Template APage 10

POST INSTALLATION STEPS FOR IBM SAMETIME INTEGRATIONIf the IBM Sametime integration module was installed with Jabra Suite for Mac, Jabra plug-inautomatically gets installed in the IBM Sametime version 8.5.2 and 9.0 softphones.The instructions on how to install the Jabra Sametime plug-in are found in the Jabra Suite for Maconline help.SELECTION OF AUDIO DEVICES IN SOFTPHONEEvery softphone must be configured to use the Jabra headset as the audio recording device(microphone) and audio playback device (speaker).Consult your softphone documentation for instructions on how to configure audio devices in yoursoftphone.SOFTPHONE INTEGRATION TROUBLESHOOTINGPlease read the Jabra Suite for Mac online help and FAQ’s for further information andtroubleshooting tips regarding softphone integrationGNN.FM.00803 Extended Datasheet Template APage 11

GNN.FM.00803 Extended Datasheet Template A Page 1 JABRA SUITE FOR MAC OVERVIEW Note: This installation guide refers to Jabra Suite for Mac version 1.30.3 or above. ELEMENTS OF THE JABRA SUITE FOR MAC Jabra Suite for