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Cisco Unified Attendant Console Standard Installation and Configuration GuideVersion 11.0.3May 30, 2017Cisco Systems, Inc.www.cisco.comCisco has more than 200 offices worldwide.Addresses, phone numbers, and fax numbersare listed on the Cisco website atwww.cisco.com/go/offices.Text Part Number: OL-25987-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALLSTATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUTWARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THATSHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSEOR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s publicdomain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITHALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUTLIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OFDEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCOOR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower,Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video (Design),Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card areservice marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, theCisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration WithoutLimitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study,IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar,PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath,WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationshipbetween Cisco and any other company. (0907R)Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in thedocument are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.Cisco Unified Attendant Console Standard - Installation and Configuration Guide 2017 Cisco Systems, Inc. All rights reserved.

CONTENTSAbout This GuideiWho Should Read This GuideiHow This Guide is OrganizediDocument ConventionsiiObtaining Documentation and Submitting Service RequestsCHAPTER1Introduction to Cisco Unified Attendant Console StandardAccessibility for Users with DisabilitiesCHAPTER21-12Cisco Unified Attendant Console Standard User InterfaceAccessing Help on the Applicationii1-21-3Installing Cisco Unified Attendant Console StandardPC Hardware and Software RequirementsOperating System Support 2-2Virtual Desktop Support 2-2Jabber Support 2-2Network Requirements 2-2Round Trip Time 2-3Virus Scan Exclusions 2-3Windows Folder Permissions 2-3Scalability 2-3Directory Synchronization 2-4Presence 2-42-12-1Cisco Unified Communications Manager CompatibilityShared Lines 2-52-4Configuring Cisco Unified Communications Manager 2-6Creating an Access Control Group 2-6Assigning Roles to a User Group or Access Control Group 2-6Creating and Assigning an Application User 2-7Assigning Devices to Application User to Enable Operator Log In and Directory Contact BLFEnd User Account Required For Presence 2-8Installing or Upgrading Cisco Unified Attendant Console StandardLicensing Cisco Unified Attendant Console StandardActivating Evaluation Software 2-112-82-82-10Cisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-01i

ContentsActivating Purchased and Upgraded SoftwareRelicensing Software 2-14CHAPTER32-12Starting Cisco Unified Attendant Console StandardStarting Cisco Unified Attendant Console Standard3-13-2Accessing Cisco Unified Attendant Console Standard When There Are No Valid DevicesSigning Out3-4Logging In to Hunt groups3-4Logging Out of Hunt groups3-5Exiting Cisco Unified Attendant Console StandardCHAPTER43-33-5Configuring Cisco Unified Attendant Console StandardPreventing Access To Options TabsMaking Options Tabs AccessibleSetting Operator DetailsUsing Single Sign-on4-14-24-24-34-3Configuring Presence Server 4-4Connecting to a Different Presence Server 4-4Configuring Multi-Domain Presence Server 4-5Configuring Single Domain Presence Server 4-5Connecting to a Different Cisco Unified Communications ManagerSetting the Operator Voicemail PrefixConfiguring Alerts54-74-7Managing Sign In Devices 4-9Manually Adding Sign In DevicesImporting Sign In Devices 4-10Deleting Sign In Devices 4-11CHAPTER4-6Directories 5-1Contact Matching4-105-2Directory Synchronization 5-3Synchronizing From a CSV Source FileConfiguring Synchronization 5-4Application Dial Rules5-5Directory Filtering 5-5Creating Directory FiltersDirectory Field Mappings5-45-65-7Cisco Unified Attendant Console Standard - Installation and Configuration GuideiiOL-25987-01

ContentsDestination Fields 5-7Source Fields 5-7Setting Directory Field Mappings5-8BLF Rules 5-8Adding BLF Rules 5-8Editing BLF Rules 5-9Deleting BLF Rules 5-10Reordering BLF Rules 5-10Directory Groups 5-11Creating Directory Groups 5-11Deleting Directory Groups 5-12Renaming Directory Groups 5-12Importing Contacts Into Directory Groups 5-12Manually Adding Contacts To Directory Groups 5-14Deleting Contacts From Directory Groups 5-14Editing Contacts In Directory Groups and the Corporate DirectoryExporting Contacts From Directory Groups 5-15Viewing and Using Directories 5-16Changing the Directory Tab Order 5-17Changing the Directory View 5-18Changing what data columns are displayed and column orderChanging contact order 5-19Searching For Contacts 5-19Search Preferences 5-19Viewing Contact Information 5-205-155-18Contact Notes 5-21Adding Contact Notes 5-21Editing Contact Notes 5-21Deleting Contact Notes 5-21CHAPTER6Keyboard Shortcuts6-1Defining and Editing Keyboard ShortcutsRemoving Keyboard Shortcuts6-26-3Resetting Shortcuts to their Default Values6-3Cisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-01iii

ContentsAPPENDIXAConfiguring LoggingAPPENDIXBImport/Export File FormatsXML File FormatA-1B-1B-1CSV File Formats B-2CSV Files for Synchronization B-2CSV Files for Directory Import and Export B-3CSV Files for Importing Sign In Devices B-3APPENDIXCPhones Supported by Cisco Unified Attendant Console StandardAPPENDIXDTroubleshooting GuideC-1D-1CUCM Upgrade Version Must Match Installed VersionD-1INDEXCisco Unified Attendant Console Standard - Installation and Configuration GuideivOL-25987-01

About This GuideThis guide describes how to install and configure Cisco Unified Attendant Console Standard.Who Should Read This GuideThis guide is for deployment engineers, system administrators, and anyone else who installs orconfigures Cisco Unified Attendant Console Standard. You should have a knowledge of how to configurethe Cisco Unified Communications Manager used by the application.How This Guide is OrganizedThis guide contains the following sections.SectionContainsChapter 1, “Introduction to Cisco UnifiedAttendant Console Standard”Introduction to Cisco Unified Attendant ConsoleStandardChapter 2, “Installing Cisco Unified AttendantConsole Standard”Preparing Cisco Unified Communications Managerand installing Cisco Unified Attendant ConsoleStandardChapter 3, “Starting Cisco Unified AttendantConsole Standard”Starting Cisco Unified Attendant Console Standardand configuring operator detailsChapter 4, “Configuring Cisco UnifiedAttendant Console Standard”Configuring Cisco Unified Attendant ConsoleStandard, including managing sign in devicesChapter 5, “Directories”Using and controlling directoriesChapter 6, “Keyboard Shortcuts”Setting up keyboard shortcutsAppendix A, “Configuring Logging”Configuring application loggingAppendix B, “Import/Export File Formats”Formats of import and export filesAppendix C, “Phones Supported by CiscoUnified Attendant Console Standard”List of supported Cisco phonesAppendix D, “Troubleshooting Guide”Instructions for solving notable problems withCisco Unified Attendant Console Standard.Cisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-01i

Document ConventionsThe following textual and typographic conventions are used in this document:ConventionUsagebold fontCommands, keywords and user-entered text appear in bold type.italic fontDocument titles, new or emphasized terms, and arguments for which you supply valuesare in italic font.[]Elements in square brackets are optional.{x y z}Required alternative keywords are enclosed in braces and separated by vertical bars.[x y z]Optional alternative keywords are enclosed in square brackets and separated by verticalbars.stringA non-quoted set of characters. Do not use quotation marks around the string or thestring will include the quotation marks.courierfont Terminal sessions and information the system displays appear in courier font.NoteMeans reader take note.TipMeans the following information will help you solve a problem.CautionMeans reader be careful. In this situation, you might do something that could result in equipmentdamage or loss of data.TimesaverMeans the described action saves time. You can save time by doing what is described in the paragraph.WarningMeans reader be warned. In this situation, you might do something that could result in bodily injury.Obtaining Documentation and Submitting Service RequestsFor information on obtaining additional documentation and submitting service requests, see the monthlyWhat’s New in Cisco Product Documentation, which also lists all new and revised Cisco technicaldocumentation, at hatsnew.htmlSubscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feedand set content to be delivered directly to your desktop using a reader application. The RSS feeds are a freeservice and Cisco currently supports RSS Version 2.0.Cisco Unified Attendant Console Standard - Installation and Configuration GuideiiOL-25987-01

CH A P T E R1Introduction to Cisco Unified Attendant ConsoleStandardCisco Unified Attendant Console Standard is a Microsoft Windows-based attendant console applicationfor use with Cisco Unified Communications Manager (CUCM). For details of the supported versions,see Cisco Unified Communications Manager Compatibility, page 2-4. Cisco Unified Attendant ConsoleStandard supports up to 5000 contacts on a single instance.Cisco Unified Attendant Console Standard enables you to do the following: Control calls on your local IP Phone, XMPP client (such as Jabber), or Cisco IP Communicator Make, answer and end calls Hold and resume calls Blind/consult transfer calls to directory contacts or voicemail, or any other valid number Direct transfers Join calls Set Call Forward and Do Not Disturb on the operator phone Park calls Create and manage conference calls Import custom directories of contacts not in your Cisco Unified Communications Manager directory Create custom directories (directory groups) and export them to share with other operators Synchronize Cisco Unified Attendant Console Standard’s corporate (main) directory with a CUCMor CSV file source directory During synchronization with your source directory:– Map the fields from your source directory to the ones in the corporate directory– Filter contacts, so that only certain ones are added to the corporate directory– Modify contact numbers using BLF rules See the line state and presence of each contact View call history Specify the devices used to sign in to the application Log in to a hunt group when you sign in to the application Use Jabber presence integration in a single sign-on (SSO) environmentCisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-011-1

Chapter 1Introduction to Cisco Unified Attendant Console StandardCisco Unified Attendant Console Standard User InterfaceOnline help on the application is available. For how to display the help, see Accessing Help on theApplication, page 1-3.Accessibility for Users with DisabilitiesThe Cisco Unified Attendant Console Standard user interface and controls are described in CiscoUnified Attendant Console Standard User Interface, page 1-2.Cisco Unified Attendant Console Standard incorporates the following features to make it easier for blindand visually impaired people to use it: Most functions can be accessed using either the mouse or keyboard. You can define keyboardshortcuts for the most frequently used functions. For more information, see Chapter 6, “KeyboardShortcuts”. You can set the size of call and directory text in the interface. A tooltip is displayed for each graphical interface control when you point to itFor more information on the Cisco Accessibility Program /accessibility/contact.html.Cisco Unified Attendant Console Standard User InterfaceYou use the Cisco Unified Attendant Console Standard interface to do all the standard operator tasks,including making calls, putting calls on hold and conferencing calls. The interface has the followingmain components.ComponentFunctionMain menuControls for using and configuring the application. Many of these controls are alsoavailable when you right-click specific parts of the interface. For example,controls relevant to the directories are displayed when you right-click in thedirectory pane.The extension used to sign in to the application. You can click this to sign out ofthe application, or to log into and out of hunt groups.Call Control paneDisplays the active call information on any line on the console phone, includingthe call status and duration, and controls for frequently used actions, such astransferring or ending the call.Cisco Unified Attendant Console Standard - Installation and Configuration Guide1-2OL-25987-01

Chapter 1Introduction to Cisco Unified Attendant Console StandardAccessing Help on the ApplicationComponentFunctionParked Calls paneDisplays active parked calls, by default in the order in which they were parked.Parked call information includes the park extension used, the identities of both thecaller and the DN that parked the call, and how long the call has been parked.Call History paneDisplays calls completed in the current session, by default listed in reversechronological order. You can change the order in which completed calls are listed.This pane is not displayed by default; use View Show Call History to display it.Directory paneDisplays the synchronized directory, directory groups and search results. Contactinformation includes line state, presence and any notes. Includes the followingcontrols:– Search box for finding contacts by last name, first name, department and number.– Click to configure how searches are conducted. – Click to create a new directory group.For more information on the Directory pane, see Viewing and Using Directories,page 5-16.You control the interface using both your mouse and keyboard. Many things that you can do with themouse you can also do using your keyboard, provided that the application interface is selected.Accessing Help on the ApplicationYou can display help about Cisco Unified Attendant Console Standard by doing one of the following: In the main menu, choose Help Cisco Unified Attendant Console Standard Help. Press F1.The Help contains the following to make it easy to find what you need to know: Text search tool Index Contents list.Cisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-011-3

Chapter 1Introduction to Cisco Unified Attendant Console StandardAccessing Help on the ApplicationCisco Unified Attendant Console Standard - Installation and Configuration Guide1-4OL-25987-01

CH A P T E R2Installing Cisco Unified Attendant ConsoleStandardTo install Cisco Unified Attendant Console Standard you must do the following:1.Ensure that the PC running it satisfies the minimum hardware and software requirements. These aredescribed below.2.Within Cisco Unified Communications Manager, create an Application User with associatedphones. If you are working in a non-SSO environment and intend to use the Presence facility withinCisco Unified Attendant Console Standard, you must also set up an End User, as described in EndUser Account Required For Presence, page 2-8. For more information about SSO, see Starting CiscoUnified Attendant Console Standard, page 3-2.3.Install the Cisco Unified Attendant Console Standard software. For instructions, see Installing orUpgrading Cisco Unified Attendant Console Standard, page 2-8.PC Hardware and Software RequirementsThe PC running Cisco Unified Attendant Console Standard has the following minimum hardwarerequirements: 2.4 GHz Core 2 Duo 4 GB RAM 10 GB available hard drive space 100 Mbps network card, connected to the same network as Cisco Unified Communications Managerusing TCP/IP Monitor with 1024x768 resolution (recommended: monitor with 1440x900 resolution, plus headset) Keyboard with 10-key number pad.Cisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-012-1

Chapter 2Installing Cisco Unified Attendant Console StandardPC Hardware and Software RequirementsOperating System SupportCisco Unified Attendant Console Standard is supported under the following operating systems: Windows Vista Professional with SP2 (32-bit or 64-bit) Windows 7 (32-bit or 64-bit) Windows 8 (32-bit or 64-bit) – you can integrate only with Cisco Unified Communications Managerversion 10.0(1), 10.5(x), 11.0(x) or 11.5(1) under this operating system Windows 8.1 (32-bit or 64-bit) – you can integrate only with Cisco Unified CommunicationsManager versions 10.5(x), 11.0(x) or 11.5(1) under this operating system Windows 10 (64-bit, Desktop Mode) – you can integrate only with Cisco Unified CommunicationsManager versions 10.5.2.14900-16 or later, 11.0.1.22900-14 or later, or 11.5.x under this operatingsystemFor a summary of the operating systems and Cisco Unified Communications Manager versionscompatible with Cisco Unified Attendant Console Standard, see the table on page 2-5.Virtual Desktop SupportCisco Unified Attendant Console Standard is not supported in any virtualized desktop environment suchas Citrix, Horizon or VMware Workstations.Jabber SupportBoth standard Jabber installations (locally installed on the operator computer) and VXME installations(installed in a VXME environment) are supported as operator devices and end points.Network RequirementsCisco Unified Attendant Console Standard is a client application within the Cisco UnifiedCommunications Manager (CUCM) infrastructure, and does not establish any listeners, being only aconsumer of CUCM services. It should be installed on a Microsoft Windows computer that has beenconfigured according to your company's operating systems hardening guidelines, and with the followingnetwork requirements considered.The computer running Cisco Unified Attendant Console Standard must provide TCP/IPv4 and must beable to access the Cisco Unified Communications Manager and the Cisco Unified Presence (CUP)Server. By default, these use the following two-way TCP ports: Cisco Unified Communications Manager – Port 443 Cisco Unified Presence (CUP) Server – Port 5222 TSP – Port 2748If you have a firewall on your computer, you must configure firewall exceptions for these ports or forany alternatives you may use in your installation.NoteDon’t forget to consider the default dynamic port range appropriate to your computer’s operating systemwhen defining its firewall settings, as described at o Unified Attendant Console Standard - Installation and Configuration Guide2-2OL-25987-01

Chapter 2Installing Cisco Unified Attendant Console StandardPC Hardware and Software RequirementsRound Trip TimeThe maximum Round Trip Time (RTT) for TAPI communication between Cisco Unified AttendantConsole Standard and Cisco Unified Communications Manager is 80ms. For more information, see theCisco Solution Reference Network Design.Virus Scan ExclusionsTo prevent key system files from being quarantined by your anti-virus software, add the followingfolders to your virus scan exclusions: \Program Files\Cisco\Cisco Unified Attendant Console Standard (under 32-bit operating systems) \Program Files (x86)\Cisco\Cisco Unified Attendant Console Standard (under 64-bit operatingsystems) \Users\ windows user name \AppData\Roaming\CUACSLayout \ProgramData\CUACSWindows Folder PermissionsThe following folders require the permissions outlined below: \Program Files (x86)\Cisco\Cisco Unified Attendant Console Standard\Users\ windows user name \AppData\Roaming\CUACSLayout\Users\ windows user name \AppData\Roaming\CUACSLogging– Modify– Read & execute– List folder contents– Read– Write– Special permissions \ProgramData\CUACS– Modify– Read & execute– List folder contents– Read– Write– Special permissionsScalabilityCisco Unified Attendant Console Standard supports up to 5000 contacts on a single instance. You canassociate up to 5000 lines (not phones) with the Application User that connects Cisco Unified AttendantConsole Standard to the Cisco Unified Communications Manager: any more than that and systemperformance may become degraded.Cisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-012-3

Chapter 2Installing Cisco Unified Attendant Console StandardCisco Unified Communications Manager CompatibilityDirectory SynchronizationAlthough the recommended maximum Cisco Unified Attendant Console Standard directory size is 5000contacts, there is no theoretical limit to the number that can be stored. However, if many users (say 500)with large directories (say 50000 contacts) simultaneously try to synchronize with Cisco UnifiedCommunications Manager it would struggle to cope.NoteCisco Unified Communications Manager's User and CTI (TSP client) resources are perfectly adequateto support this many concurrent Cisco Unified Attendant Console Standard users.If you do have many concurrent Cisco Unified Attendant Console Standard users who are synchronizingmore than the recommended maximum number of contacts, we recommend that these users: Configure Cisco Unified Attendant Console Standard to sync the directory infrequently; forexample, once a day when they launch the application Stagger the times at which they synchronize or launch the application.PresenceCisco Unified Attendant Console Standard uses its user’s personal Jabber credentials to enable presenceindicators in its directory. So long as hundreds of users are not sharing the same Jabber credentials, theload on the presence server will be distributed, and there will be no problems with presence.Cisco Unified Communications Manager CompatibilityCisco Unified Attendant Console Standard is compatible with the Cisco Unified CommunicationsManager versions shown in the table on page 2-5.NoteThe following: The 32-bit version of TSP is required when running Cisco Unified Attendant Console under a 32-bitoperating system. The 64-bit version of TSP is required when running Cisco Unified AttendantConsole under a 64-bit operating system. If the installation wizard is unable to download the TSP, you can fix the problem by doing thefollowing:a.In your web browser, under Tools, choose Internet Options.b.In the dialog box, select the Advanced tab.c.Under Security, deselect (uncheck) Check for publisher's certificate revocation.d.Under Security, deselect (uncheck) Check for server certificate revocation.e.Click OK.Cisco Unified Attendant Console Standard also integrates with the Cisco Unified Presence Server.Cisco Unified Attendant Console Standard - Installation and Configuration Guide2-4OL-25987-01

Chapter 2Installing Cisco Unified Attendant Console StandardCisco Unified Communications Manager CompatibilityThe operating system and Cisco Unified Communications Manager (CUCM) version compatibility issummarized below:NoteCUCM VersionWindows Vista Windows 732-bit and32-bit and64-bit64-bitWindows 832-bit and64-bitWindows 8.132-bit and64-bitWindows 1064-bit7.1(5) - 8.6(2)Not supportedNot supportedNot supportedNot supportedNot supported9.0(1)SupportedSupportedNot supportedNot supportedNot supported9.1(1)SupportedSupportedNot supportedNot supportedNot supported9.1(2)SupportedSupportedNot supportedNot supportedNot supported10.0(1)SupportedSupportedSupportedNot supportedNot edNot *Supported*Supported** Cisco Unified Communications Manager version 11.5(1.13032-4) Engineering Special or later isrequired. If you are running an earlier build, you may request a Cisco Options Package (COP) file fromCisco TAC. Reference Cisco Unified Communications Manager defect CSCva87971 when raising yourrequest.Shared LinesShared lines are used when you: Have multiple phones but want one phone number Share call-handling with co-workers Handle calls on behalf of someone else, such as a managerExtension Mobility allows users to temporarily use another phone as their own, during which time thatphone adopts the user’s configuration profile.Cisco Unified Attendant Console Standard supports both shared lines and extension mobility, so long asthe device is associated with the Application User. You can associate up to 5000 lines (not phones) withthe Application User; any more than that and you may experience performance degradation.All contacts sharing the same telephone number display the BLF status of the device that is the primaryline unless none of the contacts is the primary line (for example, if the primary line becomes unregisteredfrom Cisco Unified Communications Manager), in which case the device names are sorted in ascendingorder and the contacts display the BLF status of the next device in this list. If the primary device goesout of service but is still registered with Cisco Unified Communications Manager, no BLF status isdisplayed until the primary device comes back into service.NoteFor BLF status to work correctly with shared lines, you must ensure that all user roles described inAssigning Roles to a User Group or Access Control Group, page 2-6 are assigned.Cisco Unified Attendant Console Standard - Installation and Configuration GuideOL-25987-012-5

Chapter 2Installing Cisco Unified Attendant Console StandardConfiguring Cisco Unified Communications ManagerIf you intend to have multiple operators using Cisco Unified Attendant Console Standard to answer callsinto a single destination (for example, an office’s main phone number), rather than relying on SharedLines for call distribution you should configure a hunt group (where each operator has a unique directorynumber associated with the Line Group) in Cisco Unified Communications Manager, using Hunt Pilot Hunt Group Line Group. This will prevent call control race conditions that could arise whenmultiple answer requests for a single call are simultaneously sent to Cisco Unified CommunicationsManager, and which could result in one request being fulfilled while the others return call controlfailures.Configuring Cisco Unified Communications ManagerCisco Unified Attendant Console Standard must be able to communicate with the Cisco UnifiedCommunications Manager, which it does using Cisco Unified Communications Manager TSP.Consequently, before you install Cisco Unified Attendant Console Standard you must first perform thefollowing steps:1.Creating an Access Control Group, page 2-6.2.Assigning Roles to a User Group or Access Control Group, page 2-6.3.Creating and Assigning an Application User, page 2-7.4.End User Account Required For Presence, page 2-8.Creating an Access Control GroupAccess Control Groups define the roles and permissions available to the Application Users who aremembers of that group.To create an Access Control Group, do the following:Step 1Use your internet browser to access Cisco Unified CM Administration, and then log in.Step 2In the main menu, choose User Management User S

and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. Convention Usage bold font Commands, keywords and user-entered text appear in bold type. italic font Document titles, new or em

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i Cisco Unified Attendant Console Standard - Installation and Configuration Guide OL-25987-01 CONTENTS About This Guide i Who Should Read This Guide i How This Guide is Organized i Document Conventions ii Obtaining Documentation and Submitting Service Requests iii CHAPTER 1 Introduction to Cisco Unified Attendant Console Standard 1-1 Accessibility for Users with Disabilities 2

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