New Citrix Remote Access Instructions

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New Remote AccessCitrix-DesktopINTRODUCTIONThe new Citrix server provides the standard desktop menu which issimilar to the existing version of Citrix, as well as an APPS menu,which can be used from an iPad, iPhone or touch-type computer, aswell as a desktop. The Start Menu provides a Windows 10 typemenu and allows easy toggle between the APPS and desktop menu.The existing Citrix server will also be available for the next fewmonths until everyone becomes comfortable with the new Citrixserver at which time the existing Citrix server will be retired. Theexisting Citrix server does not provide the required security, theversion of Citrix is no longer supported and cannot be upgraded, andthe operating system as well as the internet browser cannot beupgraded.GETTING STARTEDINSTRUCTIONS ON HOW TO UNINSTALL OLD CITRIXRECEIVER ON YOUR HOME COMPUTERFollow the steps below to uninstall an old version of CitrixReceiver on your home computer for Windows. Onceuninstalled, you will be able to install the new Citrix Receiver.Open Control Panel Programs and Features or Add removeprograms.Click Start MenuSo if you are clicking on business related links from e-mail whenconnected to Citrix, the internet sites will not render properly. Also,even though it is not recommended to browse the internet from theCitrix server, if there is an occasion that you need to look somethingup on Citrix via Internet Explorer, the results may not appear.As a workaround to using Internet Explorer on the existing CitrixServer, another browser has been added, Firefox, which can be usedto browse business sites via the old Citrix server when necessary.The reason that browsing the internet via Citrix is notrecommended. Your home computer is connected directly to theinternet and browsing from your home computer is a lot faster.Browsing the internet via Citrix, you first connect to your home’sinternet connection, which in turn has to connect to the Firm’sinternet connection.NEW FEATURES Dual Monitor Supporto If you are using dual monitors at home, you willbe able to expand the Citrix screen to extendacross both home monitors. The advantage isthat two documents or applications can beopened at the same time and displayed onindividual monitors.o To expand the screen, simply go to the right-sideof the first screen and hover over the edge untilthe double-headed arrow appears, and thendrag it over to the second screen. Then open thefirst document on the left screen, then open thesecond document and then drag it to the secondscreen.Different Desktops to choose from.APPS Features provides support for touch screen devices.Desktop APPS support on Citrix Desktop.Start Menu similar to Windows 10.Logging Out – two different steps to logging out.Toolbar Check marks on selected applications in desktop& APPS view.iManage\9999\1\533455.v2-12/2/15Click Control Panel

Click ProgramsClick Yes to UninstallClick Uninstall a programINSTALLING THE CITRIX RECEIVERUpdate Citrix receiving on home computer, for Windowsoperating system, go to:http://www.citrix.com/go/receiver.htmlClick Download ReceiverRight click Citrix ReceiverCitrix App for iPad & iPhonesPLEASE REFER TO APPENDIX AThe receiver from the Citrix website will work on the iPad butto have a better Citrix experience, download the app fromthe iTunes app store.Click ceiver/id363501921?mt 8

TOOLBAR OPTIONSClick the DO WN ARR O W A T T H E T O P O F T H E D E S K T O PV I E W T O G E T Y O U R T OO L B AR .LOG ONTO THE CITRIX DESKTOPTo get connected to your remote desktop using Citrix XenApptype http://www.gdllaw.com/remoteaccess/ in your Internetbrowser’s address bar. A Remote Access page will appear.From the R E M O T E A C C E S S T O O L S dialog, click the N EWGD L C I T R I X A C C E S S link. You will be re-directed to the CitrixXenApp authorized log-in page.The following options will appear on your TOO L B AR .Clicking HO M E D E SK T OP will take you back to yourDesktop Viewer.From the authorized log-in page, enter your credentials: U S E R N A M E : Enter your GDL log-in nameP A S S W O R D : Enter your network passwordClick the L O G O N button.Clicking C TR L A L T D E L will take you back to your WindowServer Screen.Click the D E S K T O P W I N D O W icon when it appears.Your D E S K T O P V I E W E R will appear.Clicking P R EF E R ENC E S will take you to the Citrix ReceiverPreference Screen.In this Screen you have 4 options to set Preferences, FileAccess, Display and FlashIn File Access, select Read and Write then click Apply3

In the Connections option, select Connect Automatically orDo Not Connect when connecting to Microphones, Webcams,Digital cameras and Scanners then click ApplyIn the Flash options, click Don’t Optimize content (Providesbasic playback quality and high security) then click ApplyIn the Display open, select Best Resolution (RECOMMENDED)then click ApplyClicking the Window option will take you to your DesktopViewerClicking Disconnect give you the option to disconnectNOTE: Pressing Disconnect will close this window, but willleave your virtual desktop running, allowing you to reconnect and return to what you were doing when you left4

Clicking the Shortcuts Drop down option will give you thefollowing options. Start, Switch APPS, App Commands andCharmsIn your Desktop Viewer, you can access the standard desktopapplications.Clicking Start in the shortcuts menu will take you to the startscreen. App Commands works from this menuClicking the Start Menu will take you to the following screen.As you can see, the start menu is different from the oldWindows 7 start menu.Switch APPS: Switch between running APPS. From thetoolbar, tap Switch, or use the two-finger tap. Alternatively,from your home screen, tap ConnectionsClicking Charms will take you to the following screen whereyou have the option to Search, Share, Choose Devices, viewor change your Settings5Old Windows 7 Start Menu

Clicking Desktop will return you to your normal desktop viewClick All APPSACCESSING YOUR APPSIf you have an iPad, iPhone or Touch Screen computer, youhave the ability to use the APPS MENU.To ACCESS the APPS MENU, click APPSTHE STANDARD APPS ARE ON THE APPS DESKTOP, Click toview list of APPS that you want to add to your APPS Desktop6The lists of APPS will appear. From here you can pick andchoose which APPS you want on your APPS Desktop View

Once you click on the app(s) you want, it will appear on yourAPPS Desktop View as soon below. Now you can have yourfavorite APPS on the APPS Desktop View for easy access.LOG-OFF INSTRUCTIONSClick on the Start Menu from your desktop viewYou can also remove your APPS from you APPS Desktop View.Just Right Click on the app, then click Remove. The app isremoved from the desktop view, but can be added back againby clicking the sign to the left of the desktop.This will take you to the following screenClick your Account Name in the upper right hand corner ofyour screenPRINTING FROM CITRIXRECOGNIZING PRINTERSWhen you log in to a Citrix session your local printers (theprinter’s in your or other remote location) automaticallybecomes available. You will be able to see them from theprint menu of any application such as Word or Excel7Click Sign out

USING MULTIPLE MONITORSOnce that is done, you must also Log off from the CitrixReceiver WindowPlease also remember to log off Citrix session by clicking LogOff button near the top right side of your browser windowunder your Account NameClick on the CI TR IX T OO LB AR located at the top of thescreen.Select W IN D OW S button on the tool bar and minimize thedesktop.Once the screen is no longer maximized, click and drag theperimeter of the window to stretch it so it is touching bothmonitors.Click Log Off and close your browser window.Click the F U LL S CR E EN button on the tool bar andmaximize the desktop.This will help to ensure that there are sufficient connectionsavailable for your colleagues. It is also an important businesssafety, security and privacy consideration when you areworking from a public or unsecured PC.There may be occasions where the connection is lost to theCitrix session from the computer that you are using. If thisoccurs, return to the www.gdllaw.com/remoteaccess pageand log back in. Most of the time you will be able to resumethe previous session. Any applications or documents thatwere open will remain open for approximately 30 minutes.8

The receiver from the Citrix website will work on the iPad but to have a better Citrix experience, download the app from . Most of the time you will be able to resume the previous session. Any applications or documents that

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