Transportation, Distribution And Logistics Career Cluster .

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Georgia Department of EducationTransportation, Distribution and Logistics Career ClusterLogistics OperationsCourse Number 47.47110Course Description:Logistics Operations is the second course in the Distribution and Logistics career pathway.Successful completion of this course along with Logistics Fundamentals will prepare studentsfor the Certified Logistics Associate (CLA) exam. This course will introduce students to globalsupply chain logistics covering topics, such as the global logistics environment, the importanceof planning and logistics strategies, customer service, material handling safety and operations,global supply chain operations, and quality control. Students will be instructed through the useof lecture, guided inquiry, project-based learning, and interviews with industry professionals,authentic learning experiences, teamwork, simulations, and problem solving. Students shouldalso participate in leadership development activities with the Career Technical StudentOrganizations (CTSOs). This course is a pre-requisite for the Materials Management coursethat is required in order to complete the Certified Logistics Technician (CLT) exam. Theprerequisite for the course is Logistics Fundamentals.Course Standard 1TDL-LO-1The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways.Teachers should incorporate the elements of this standard into lesson plans during the course. Thetopics listed for each element of the standard may be addressed in differentiated instructionmatching the content of each course. These elements may also be addressed with specific lessonsfrom a variety of resources. This content is not to be treated as a unit or separate body ofknowledge but rather integrated into class activities as applications of the concept.Standard: Demonstrate employability skills required by business and industry.The following elements should be integrated throughout the content of this course.1.1Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.Person-to-PersonTelephone andCell Phone andCommunicating AtListeningEtiquetteEmail EtiquetteInternet EtiquetteWorkInteracting withTelephoneUsing BlogsImprovingReasons, Benefits,Your BossConversationsCommunication Skillsand BarriersInteracting withBarriers to PhoneUsing Social MediaEffective OralListening teracting withMaking andEffective WrittenWays We FilterCo-workersReturning CallsCommunicationWhat We HearInteracting withMaking Cold CallsEffective NonverbalDeveloping aSuppliersSkillsListening AttitudeHandlingEffective Word UseShow You AreConference CallsListeningHandlingGiving and ReceivingAsking QuestionsUnsolicited CallsFeedbackObtaining FeedbackGetting Others toListenGeorgia Department of EducationOctober 11, 2013 Page 1 of 7All Rights Reserved

Georgia Department of ballyReading Body Languageand mixed MessagesMatching Verbal andNonverbal communicationImproving NonverbalIndicatorsNonverbal FeedbackShowing ConfidenceNonverballyShowing Assertiveness1.2WrittenCommunicationWriting DocumentsConstructiveCriticism in WritingSpeakingUsing LanguageCarefullyOne-on-OneConversationsSmall GroupCommunicationLarge GroupCommunicationMaking SpeechesInvolving theAudienceAnswering QuestionsVisual and Media AidsErrors in PresentationApplications and EffectiveRésumésCompleting a Job ApplicationWriting a Cover LetterThings to Include in a RésuméSelling Yourself in a RésuméTerms to Use in a RésuméDescribing Your Job StrengthsOrganizing Your RésuméWriting an Electronic RésuméDressing Up Your RésuméDemonstrate creativity by asking challenging questions and applying innovative procedures andmethods.Teamwork and Problem SolvingMeeting EtiquetteThinking CreativelyPreparation and Participation in MeetingsTaking RisksConducting Two-Person or Large Group MeetingsBuilding Team CommunicationInviting and Introducing SpeakersFacilitating Discussions and ClosingPreparing Visual AidsVirtual Meetings1.3Exhibit critical thinking and problem solving skills to locate, analyze and apply information incareer planning and employment situations.ProblemCustomer Service The Application ProcessInterviewingFinding the RightSolvingSkillsJobTransferableGaining Trust andProviding Information,Preparing for anLocating Jobs andJob SkillsInteracting withAccuracy and DoubleInterviewNetworkingCustomersCheckingBecoming aLearning andOnline ApplicationQuestions to Ask inJob ShoppingProblem SolverGiving CustomersProcessan InterviewOnlineWhat They WantIdentifying aKeeping CustomersFollowing Up AfterThings to Include inJob SearchProblemComing BackSubmitting an Applicationa Career PortfolioWebsitesBecoming aSeeing theEffective Résumés:Traits EmployersParticipation in JobCritical ThinkerCustomer’s Pointare SeekingFairsManagingSelling Yourself and Matching Your Talents toConsiderationsSearching thethe Companya JobBefore Taking aClassified AdsJobHandling CustomerWhen a Résumé ShouldUsing EmploymentComplaintsbe UsedAgenciesStrategies forLanding anCustomer ServiceInternshipStaying Motivatedto SearchGeorgia Department of EducationOctober 11, 2013 Page 2 of 7All Rights Reserved

Georgia Department of Education1.4Model work readiness traits required for success in the workplace including integrity, honesty,accountability, punctuality, time management, and respect for diversity.Workplace EthicsPersonalEmployerBusiness EtiquetteCommunicating nstrating aBehaviorsLanguage andHandling AngerGood Work EthicGood AttitudeEmployers ExpectBehaviorBehavingGaining andObjectionableKeeping InformationDealing withAppropriatelyShowing RespectBehaviorsConfidentialDifficult ing GossipDealing with aHonestyResponsibilityCredibilityDifficult BossPlaying FairShowingDemonstratingAppropriate WorkDealing withDependabilityYour SkillsEmailDifficult CustomersUsing EthicalBeing CourteousBuilding WorkCell Phone Etiquette Dealing with iate WorkResponsibilityCoworkers’ mentCopyrightRespecting Diversity Handling CriticismSocial NetworkingMaking TruthfulnessShowinga HabitProfessionalismLeaving a JobEthically1.5Apply the appropriate skill sets to be productive in a changing, technological, diverse workplaceto be able to work independently and apply team work skills.Expected Work TraitsTeamworkTime ManagementDemonstrating ResponsibilityTeamwork SkillsManaging TimeDealing with Information OverloadReasons Companies Use TeamsPutting First Things FirstTransferable Job SkillsDecisions Teams MakeJuggling Many PrioritiesManaging ChangeTeam ResponsibilitiesOvercoming ProcrastinationAdopting a New TechnologyProblems That Affect TeamsOrganizing Workspace and TasksExpressing Yourself on a TeamStaying OrganizedGiving and Receiving ConstructiveFinding More TimeCriticismManaging ProjectsPrioritizing Personal and Work Life1.6Present a professional image through appearance, behavior and language.On-the-Job EtiquettePerson-to-PersonCommunication EtiquetteEtiquetteUsing ProfessionalMeeting BusinessCreating a Good ImpressionMannersAcquaintancesIntroducing PeopleMeeting People for theKeeping Phone CallsFirst TimeProfessionalAppropriate DressShowing PolitenessProper Use of Work EmailBusiness Meal FunctionsBehavior at Work PartiesProper Use of Cell PhoneProper Use in TextingBehavior at ConventionsInternational EtiquetteGeorgia Department of EducationOctober 11, 2013 Page 3 of 7All Rights ReservedPresenting YourselfLooking ProfessionalDressing for SuccessShowing aProfessional AttitudeUsing Good PosturePresenting Yourself toAssociatesAccepting CriticismDemonstratingLeadership

Georgia Department of EducationCross-Cultural EtiquetteWorking in a CubicleSupport of CTAE Foundation Course Standards and Georgia Standards of ExcellenceL9-10RST 1-10 and L9-10WHST 1-10:Georgia Standards of Excellence ELA/Literacy standards have been written specifically fortechnical subjects and have been adopted as part of the official standards for all CTAE courses.Course Standard 2TDL-LO-2Distinguish the essential components of global supply chain logistics and assesshow these components affect company viability, profitability, and effectiveness.2.1 Examine and describe the global supply chain life cycle.2.2 Describe the roles and responsibilities of working in supply chain logistics.2.3 Research and interpret the impact of viability and profitability.2.4 Examine and illustrate cost effectiveness and productivity enhancements in supply chainlogistics.Course Standard 3TDL-LO-3Investigate the global logistics environment and interpret its impact on theenvironment.3.1 Research and interpret the security requirements in supply chain logistics.3.2 Research and illustrate the environmental impact of logistics activities.3.3 Examine and describe the physical layout of the logistics environment.Course Standard 4TDL-LO-4Analyze equipment utilized in the material handling environment and applyconcepts to select the correct equipment for specific jobs.4.1 Define the types of equipment used in materials handling to include manually operatedequipment and mechanically operated equipment.4.2 Differentiate between the types of industrial lift trucks.4.3 Identify and describe various types of loading dock equipment.4.4 Compare and contrast the various types of conveyor equipment used and theirapplication in the material handling facility.4.5 Explore and predict the use of automated systems in the logistics environment.Course Standard 5TDL-LO-5Identify and explain principles and procedures used to maintain a safe logisticswork environment.5.1 Differentiate between various federal organizations and the requirements placed on thelogistics industry.5.2 Demonstrate and describe maintaining a safe, clean, and orderly work environment.5.3 Explore and classify preventative and emergency safety procedures.5.4 Analyze basic safe material handling practices.5.5 Examine and determine uses of the various types of personal protective equipment indifferent situations.Georgia Department of EducationOctober 11, 2013 Page 4 of 7All Rights Reserved

Georgia Department of Education5.6 Evaluate the purpose of a safety check.5.7 Identify and explain the maintenance requirement for equipment.Course Standard 6TDL-LO-6Analyze quality control improvement principles as they relate to global supplychain logistics and synthesize how control systems are implemented in globalsupply chain logistics.6.1 Define quality control and its importance in the logistics environment.6.2 Identify and classify key elements of quality.6.3 Evaluate the costs associated with implementing a quality program.6.4 Identify and analyze quality control systems including Six Sigma, Total QualityManagement, Lean Concepts, and International Organization for Standardization (ISO).6.5 Describe the purpose of quality audits and the various types of audits performed.Course Standard 7TDL-LO-7Examine and summarize the importance of effective communications in thelogistics community.7.1 Research and explain the importance of effective communication in supply chain logistics.7.2 Research and define internal communication.7.3 Research and describe external communication with customers and suppliers.7.4 Examine and summarize the communication process model.7.5 Compare and contrast internal and external electronic communication.Course Standard 8TDL-LO-8Demonstrate an understanding of the role teamwork might play in solvingproblems in the logistics environment.8.1 Research and classify the components of a high performance team.8.2 Examine and describe the characteristics, roles, and responsibilities of an effective teammember.8.3 Research and explain ways to set team goals- Self-Monitoring, Analysis and ReportingTechnology (SMART).8.4 Examine and interpret various strategies for resolving conflicts and solving problems.8.5 Research and summarize the seven steps to solving problems.Course Standard 9TDL-LO-9Describe technology that you might use to improve efficiency in supply chainlogistics.9.1 Identify and describe the various computer programs and systems used in supply chainlogistics.9.2 Research and critique the uses of computer programs and system software in supplychain logistics.9.3 Summarize the systems for capturing supply chain logistics information.Georgia Department of EducationOctober 11, 2013 Page 5 of 7All Rights Reserved

Georgia Department of EducationCourse Standard 10TDL-LO-10Utilize current and acceptable abbreviations and terminology related to propercommunications within distribution, logistics, and supply chain management.10.1 Identify and properly use the following terms accurately in distribution, logistics, andsupply chain management communications.a. Logisticsb. Supply Chain Managementc. 3PL (3rd Party Logistics Provider)d. Freight Forwardere. Distribution Centersf. Quality Controlg. Six Sigmah. LEANi. Pick to Lightj. Vertical Lift Modulek. Automatic Storage and Retrieval Systeml. Order Pickingm. Warehouse Management Systemn. Yard Management Systemo. Transportation Management Systemp. Barcodesq. Radio Frequency IdentificationCourse Standard 11TDL-LO-11Understand and apply terminology used in logistics and supply chainmanagement.11.1 Define logistics terminology including: logistics, reverse logistics, origin, destination,import, export, export trading companies, general trading companies, customs housebrokers, import duties, importer, exporter, customs, liner service, container ship, bulkcarrier, tanker, cargo ship, roll-on/roll-off vessel, for hire, barge, bunker.11.2 Define supply chain management terminology including: channel management,competitive strategy, customer relationship management, distribution channel,information technology, inventory, cycle times, facilities, performance measurement,quality programs, sourcing, manufacturer, supplier, retailer, modes of transportation,cross-dock distribution, supply-chain strategy.Georgia Department of EducationOctober 11, 2013 Page 6 of 7All Rights Reserved

Georgia Department of EducationCourse Standard 12TDL-LO-12Examine how related student organizations are integral parts of career andtechnology education courses through leadership development, school andcommunity service projects, and competitive events.12.1 Explain the purpose, mission, objectives, motto, colors, official dress and otherdistinguishing characteristics of SkillsUSA.12.2 Explain how participation in SkillsUSA can promote lifelong responsibility for communityservice, growth, and development.12.3 Explore the impact and opportunities that SkillsUSA can develop to bring business andindustry together with education in a positive working relationship through innovativeleadership and career development programs.12.4 Explore the local, state, and national opportunities available to students throughparticipation in SkillsUSA including but not limited to conferences, competitions,community service, philanthropy, and other SkillsUSA activities.Georgia Department of EducationOctober 11, 2013 Page 7 of 7All Rights Reserved

Logistics Operations Course Number 47.47110 Course Description: Logistics Operations is the second course in the Distribution and Logistics career pathway. Successful completion of this course along with Logistics Fundamentals will prepare students for the Certified Logistics Associate

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