Hospitality And Tourism Career Cluster Hospitality .
Georgia Department of EducationHospitality and Tourism Career ClusterHospitality, Recreation and Tourism ManagementCourse Number: 08.45400Course Description:The third course in the Hospitality, Recreation and Tourism (HRT) Pathway will ensure thatstudents develop a leadership perspective about social, environmental, economic andconsumer factors impacting the HRT industry. Students will analyze operations, controlsystems, management structures, service levels, cost effective operations and relatedtechnology. Students will demonstrate skills in handling legal and liability issues and humanresources functions. Throughout the course, students will develop an innate understandingthat exemplary customer service skills define success in the industry.In order to increase the number of application experiences, students should participate in (1)Work-Based Learning (WBL) activities in the classroom and possibly in a formal WBLProgram; (2) DECA competitive events that are directly aligned with course standards and (3)a School-Based Enterprise. The prerequisite for this course is Hospitality, Recreation &Tourism Essentials.(Special Note: Travel includes travel agents and modes of transportation, hospitality includeslodging, food, and beverage, and tourism is a broad term relating to the overall industry.)Course Standard 1MKT-HRTM-1The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways.Teachers should incorporate the elements of this standard into lesson plans during the course. Thetopics listed for each element of the standard may be addressed in differentiated instructionmatching the content of each course. These elements may also be addressed with specific lessonsfrom a variety of resources. This content is not to be treated as a unit or separate body ofknowledge but rather integrated into class activities as applications of the concept.Standard: Demonstrate employability skills required by business and industry.The following elements should be integrated throughout the content of this course.1.1Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.Person-to-PersonTelephone andCell Phone andCommunicating AtListeningEtiquetteEmail EtiquetteInternet EtiquetteWorkInteracting withTelephoneUsing BlogsImprovingReasons, Benefits,Your BossConversationsCommunication Skillsand BarriersInteracting withBarriers to PhoneUsing Social MediaEffective OralListening teracting withMaking andEffective WrittenWays We FilterCo-workersReturning CallsCommunicationWhat We HearInteracting withMaking Cold CallsEffective NonverbalDeveloping aSuppliersSkillsListening AttitudeHandlingEffective Word UseShow You AreConference CallsListeningHandlingGiving and ReceivingAsking QuestionsUnsolicited CallsFeedbackObtaining FeedbackGetting Others toListenGeorgia Department of EducationOctober 11, 2013 Page 1 of 7All Rights Reserved
Georgia Department of ballyReading Body Languageand mixed MessagesMatching Verbal andNonverbal communicationImproving NonverbalIndicatorsNonverbal FeedbackShowing ConfidenceNonverballyShowing Assertiveness1.2WrittenCommunicationWriting DocumentsConstructiveCriticism in WritingSpeakingUsing LanguageCarefullyOne-on-OneConversationsSmall GroupCommunicationLarge GroupCommunicationMaking SpeechesInvolving theAudienceAnswering QuestionsVisual and Media AidsErrors in PresentationApplications and EffectiveRésumésCompleting a Job ApplicationWriting a Cover LetterThings to Include in a RésuméSelling Yourself in a RésuméTerms to Use in a RésuméDescribing Your Job StrengthsOrganizing Your RésuméWriting an Electronic RésuméDressing Up Your RésuméDemonstrate creativity by asking challenging questions and applying innovative procedures andmethods.Teamwork and Problem SolvingMeeting EtiquetteThinking CreativelyPreparation and Participation in MeetingsTaking RisksConducting Two-Person or Large Group MeetingsBuilding Team CommunicationInviting and Introducing SpeakersFacilitating Discussions and ClosingPreparing Visual AidsVirtual Meetings1.3Exhibit critical thinking and problem solving skills to locate, analyze and apply information incareer planning and employment situations.ProblemCustomer Service The Application ProcessInterviewingFinding the RightSolvingSkillsJobTransferableGaining Trust andProviding Information,Preparing for anLocating Jobs andJob SkillsInteracting withAccuracy and DoubleInterviewNetworkingCustomersCheckingBecoming aLearning andOnline ApplicationQuestions to Ask inJob ShoppingProblem SolverGiving CustomersProcessan InterviewOnlineWhat They WantIdentifying aKeeping CustomersFollowing Up AfterThings to IncludeJob SearchProblemComing BackSubmitting anin a CareerWebsitesApplicationPortfolioBecoming aSeeing theEffective Résumés:Traits EmployersParticipation in JobCritical ThinkerCustomer’s Pointare SeekingFairsManagingSelling Yourself and Matching Your Talents toConsiderationsSearching thethe Companya JobBefore Taking aClassified AdsJobHandling CustomerWhen a Résumé ShouldUsing EmploymentComplaintsbe UsedAgenciesStrategies forLanding anCustomer ServiceInternshipStaying Motivatedto SearchGeorgia Department of EducationOctober 11, 2013 Page 2 of 7All Rights Reserved
Georgia Department of Education1.4Model work readiness traits required for success in the workplace including integrity, honesty,accountability, punctuality, time management, and respect for diversity.WorkplacePersonalEmployerBusiness EtiquetteCommunicating ngDemonstrating aBehaviors EmployersLanguage andHandling AngerGood Work EthicGood AttitudeExpectBehaviorBehavingGaining andObjectionableKeeping InformationDealing withAppropriatelyShowing RespectBehaviorsConfidentialDifficult ing GossipDealing with aHonestyResponsibilityCredibilityDifficult BossPlaying FairShowingDemonstrating YourAppropriate WorkDealing withDependabilitySkillsEmailDifficult CustomersUsing EthicalBeing CourteousBuilding WorkCell Phone Etiquette Dealing with iate WorkResponsibilityCoworkers’ mentCopyrightRespectingHandlingSocial ess aProfessionalismHabitLeaving a JobEthically1.5Apply the appropriate skill sets to be productive in a changing, technological, diverse workplaceto be able to work independently and apply team work skills.Expected Work TraitsTeamworkTime ManagementDemonstrating ResponsibilityTeamwork SkillsManaging TimeDealing with Information OverloadReasons Companies Use TeamsPutting First Things FirstTransferable Job SkillsDecisions Teams MakeJuggling Many PrioritiesManaging ChangeTeam ResponsibilitiesOvercoming ProcrastinationAdopting a New TechnologyProblems That Affect TeamsOrganizing Workspace and TasksExpressing Yourself on a TeamStaying OrganizedGiving and Receiving ConstructiveFinding More TimeCriticismManaging ProjectsPrioritizing Personal and Work Life1.6Present a professional image through appearance, behavior and language.On-the-Job Etiquette Person-to-Person Etiquette Communication EtiquettePresenting YourselfUsing ProfessionalMeeting BusinessCreating a Good ImpressionLooking ProfessionalMannersAcquaintancesIntroducing PeopleMeeting People for the FirstKeeping Phone CallsDressing for SuccessTimeProfessionalAppropriate DressShowing PolitenessProper Use of Work EmailShowing a ProfessionalAttitudeBusiness MealProper Use of Cell PhoneUsing Good PostureFunctionsBehavior at WorkProper Use in TextingPresenting Yourself toPartiesAssociatesBehavior atAccepting CriticismConventionsGeorgia Department of EducationOctober 11, 2013 Page 3 of 7All Rights Reserved
Georgia Department of EducationInternational EtiquetteDemonstratingLeadershipCross-Cultural EtiquetteWorking in a CubicleSupport of CTAE Foundation Course Standards and Georgia Standards of ExcellenceL9-10RST 1-10 and L9-10WHST 1-10:Georgia Standards of Excellence ELA/Literacy standards have been written specifically fortechnical subjects and have been adopted as part of the official standards for all CTAE courses.Course Standard 2MKT-HRTM-2Draw conclusions about the social, environmental, economic, and consumerfactors that impact the hospitality, recreation, and tourism industry and itsdevelopment.2.1 Describe major components of the hospitality, recreation, and tourism industries.2.2 Provide examples of the hospitality industry existing in the 17th, 18th, and 19thcenturies.2.3 Identify and explain careers and salary potential within the hospitality, recreation, andtourism industry.2.4 Develop a career ladder for occupations in the hospitality, recreation, and tourismindustry.2.5 Predict the overall economic impact of the hospitality, recreation, and tourism industryon cities, states, and nations.2.6 Determine the economic interdependencies between the hotel/lodging segment andthe travel/tourism segment of the hospitality, recreation, and tourism industry.2.7 Determine the cultural, social, and economic impact of the hospitality, recreation, andtourism industry on society.Course Standard 3MKT-HRTM-3Develop the leadership and management skills needed by upwardly mobileemployees in successful hospitality, recreation, and tourism facilities.3.1 Pursue the business and marketing skills needed for a successful career inhotel/lodging facilities.3.2 Develop the social and leadership skills needed for a successful career in thehotel/lodging industry.3.3 Identify and provide examples of training opportunities in lodging that focus on theimportance of customer service.3.4 Distinguish between management and leadership in the hotel/lodging industry.3.5 Identify and describe the work ethic needed for career advancement in the hospitality,recreation, and tourism industry (e.g., skill sets, work schedules, travel/relocation,teamwork, communication skills, flexibility and adaptability etc.).3.6 Research and organize relevant material and use spreadsheet and /or databasesoftware to produce graphs, charts, and figures to communicate with superiors,subordinates, clients, etc.3.7 Exhibit leadership qualities to promote teamwork and improve the quality of work andthe work environment.Georgia Department of EducationOctober 11, 2013 Page 4 of 7All Rights Reserved
Georgia Department of EducationCourse Standard 4MKT-HRTM-4Analyze the operations and control systems used in the food and beveragedivision of the hospitality, recreation, and tourism industry.4.1 Identify and describe types of restaurants and beverage-service establishments.4.2 Discuss customer service expectations according to the types of restaurants andbeverage-serving establishments.4.3 Examine the components of an effective food and beverage operation such aspurchasing, receiving, storage, issuing, prep and serving of food and beverages.4.4 Determine the importance of profit and loss statements in a food and beverage operation.4.5 Analyze revenue expenses, uncontrollable costs, and profit and loss statements todetermine overall profitability in a food and beverage operation.4.6 Explore the labor needs for back of the house, and front of the house within a food andbeverage operation.Course Standard 5MKT-HRTM-5Explore the essential functions of human resources in the hospitality industry.5.1 Discuss employee characteristics expected by prospective hospitality, recreation andtourism employers.5.2 Provide examples of job related advancement in the hospitality, recreation, andtourism industry, including opportunities from education, internships, etc.5.3 Define sexual stereotyping and sexual harassment in the hospitality, recreation, andtourism industry.5.4 Contrast the rewards and drawbacks of occupations within the hospitality, recreation,and tourism industry.5.5 Identify and describe the essential functions of the human resources department in anoperation.5.6 Demonstrate an understanding of the role of human resources in employment law andthe legal responsibilities of an employer.5.7 Discuss the importance of selecting, recruiting, training, and maintaining qualityemployees in the hospitality, recreation, and tourism industry, including the Internet asan application and screening tool for hospitality, recreation, and tourism organizations.5.8 Analyze changing human resource trends as they relate to recruiting, training, andmotivating employees in the hospitality, recreation, and tourism industry.5.9 Distinguish between the characteristics of a positive work environment from that of ahostile work environment.5.10 Determine how to effectively and ethically deal with workplace hostilities.Course Standard 6MKT-HRTM-6Analyze hospitality, recreation, and tourism services in relation to managementstructures, service levels, and current issues.6.1 Identify and summarize the typical organizational structures for hospitality, recreation,and tourism operations, including common departments as well as service-levelexpectations within hotels and recreation-based industries.6.2 Explore customer service expectations within hospitality, recreation, and tourismindustries based on the company’s quality service standards.6.3 Identify and describe current challenges facing hospitality, recreation, and tourismmanagers.Georgia Department of EducationOctober 11, 2013 Page 5 of 7All Rights Reserved
Georgia Department of Education6.4 Investigate franchising opportunities in the hospitality, recreation, and tourism industryin comparison to other expansion methods in business operations.6.5 Describe the various functions of management in the hospitality, recreation, andtourism industry.6.6 Analyze the trends, opportunities, and major functions of the travel service segment ofthe hospitality, recreation, and tourism industry (e.g., the travel agent’s role, corporatetravel organizations like American Express Travel and Carlson Wagonlit as well asniche markets and corporate travel departments of large companies).Course Standard 7MKT-HRTM-7Interpret the overall importance of sales, operations, and management of salesactivities in the hospitality, recreation, and tourism industry.7.1 Distinguish between and draw conclusions about selling a service and selling aproduct in the hospitality, recreation, and tourism industry.7.2 Analyze sales strategies available for use in the hospitality industry.7.3 Create a profile of successful sales professional in the hospitality, recreation, and tourismindustry by including information about technical and social skills and experience.7.4 Demonstrate effective and ethical selling skills necessary for success in the hospitality,recreation, and tourism industry (product/service knowledge, individual rapport,overcoming objections, and closing a sale).7.5 Explore strategies to effectively reach various niche markets in the hospitality, recreation,and tourism industry including corporate, educational, sports, religious, military, etc.7.6 Investigate the role of convention and visitors bureaus (CVBs) in large cities as well astrends in the development of CVBs in smaller towns, neighborhoods, and areas.Course Standard 8MKT-HRTM-8Demonstrate knowledge of legal and liability issues in the hospitality, recreation,and tourism industry and determine appropriate responses.8.1 Investigate laws affecting businesses operating in the hospitality, recreation, andtourism industry.8.2 Examine the various types of written, oral, and implied contracts in the hospitality,recreation, and tourism industry.8.3 Exhibit knowledge of regulations and licensing in the hospitality, recreation, andtourism industry.8.4 Estimate the cost of litigation in the hospitality industry.8.5 Determine the impact of training and communications on the prevention of lawsuits inthe hospitality, recreation, and tourism industry.8.6 Determine to establish root causes of customer complaints and evaluate solutions.8.7 Research and locate relevant information to effectively and ethically respond tocustomer problems within the hospitality, recreation, and tourism industry.Course Standard 9MKT-HRTM-9Determine current and emerging trends in the hospitality, recreation, and tourismindustry.9.1 Analyze tourism challenges at the local and national levels.9.2 Discuss the new tourism markets that are developing around the world.9.3 Interpret current and future hotel development strategies.Georgia Department of EducationOctober 11, 2013 Page 6 of 7All Rights Reserved
Georgia Department of Education9.4 Draw conclusions about the competitive nature of hospitality at the local, state andnational levels.9.5 Research recent tourism-related topics that have appeared in the news and makeinferences about how they affect the industry.9.6 Analyze the impact of the current events and trends in the hospitality, recreation, andtourism industry.Course Standard 10MKT-HRTM-10Develop customer service skills and an overall understanding of the importanceof guest services in the hospitality, recreation, and tourism industry.10.1 Apply exceptional customer service strategies.10.2 Explain the importance of delivering effective customer service and establishingstrong guest relations in the hospitality, recreation, and tourism industry.10.3 Determine skills, traits and attributes needed to offer top-quality guest services andbuild relationships with customer and clients.10.4 Explore the use of social media and the importance of the industry’s timely responsesto guests’ feedback.Course Standard 11MKT-HRTM-11Determine the importance of cost effective operations in the hospitality,recreation, and tourism industry.11.1 Explain the importance of cost control in the hotel/lodging industry.11.2 Determine revenue indicators including PAR levels, occupancy levels, return oninvestment (ROI) and load management.11.3 Analyze seasonality and generate ideas to offset seasonality in hospitality, recreation,and tourism operations.11.4 Explain the importance of negotiating contracts and working within a budget for adepartment or an operation.Course Standard 12MKT-HRTM-12Examine the elements of technology used in the hospitality, recreation, andtourism industry.12.1 Research trends in the use of computers and software for travel reservations.12.2 Analyze major uses, costs, and effects of the internet on travel reservations.12.3 Contrast the value-added services offered by a travel consultant vs. and online travelagencies (OTA), such as Expedia or Travelocity.12.4 Determine possible career paths requiring the knowledge of computers in travel andtourism.12.5 Research the advantages and disadvantages of marketing on the internet (e.g.,hosting blogs on websites such as trip advisor.com).12.6 Evaluate security issues (e.g., firewalls, hacking, viruses, and e-commerce).Georgia Department of EducationOctober 11, 2013 Page 7 of 7All Rights Reserved
3.5 Identify and describe the work ethic needed for career advancement in the hospitality, recreation, and tourism industry (e.g., skill sets, work schedules, travel/relocation, teamwork, communication skills, flexibility and adaptability etc
Hospitality & Tourism 110 GCO 1 Introduction to the Hospitality and Tourism Industry Specific Curriculum Outcomes: Students will be expected to: identify what hospitality and tourism is and why it is the largest industry in the world. be the guests and experience true hospitality. outline the history of the hospitality and tourism industry
Guide to Maryland's 10 Career Clusters 5 Career Cluster 1: Arts, Media, and Communication 6 Career Cluster 2: Business Management and Finance 10 Career Cluster 3: Construction and Development 14 Career Cluster 4: Consumer Services, Hospitality, and Tourism 17 Career Cluster 5: Environmental, Agricultural, and Natural Resources Systems 22 .
exam hospitality tourism career cluster the hospitality and tourism career cluster exam is used for the following events: hospitality and tourism professional selling htps hospitality services team decision making htdm hotel and lodging management series hlm quick serve restaurant management series qsrm
The Hospitality and Tourism Management Program is fully aligned with the Common Core State Standards and the national Hospitality & Tourism Career Cluster frameworks. Hospitality and Tourism Management Program (HTMP) Year 2 Chapter Sections Recommended hours needed to teach chapter Unit 1: Introduction to Leadership and Management
3. Hospitality Services III—Course Code: 992104 4. Hospitality Services IV—Course Code: 992105 Course Description: Hospitality Services I. This course introduces students to the hospitality and tourism industry and identifies some of the current and future trends affecting the hospitality and tourism industry and the impact this
education, and into a hospitality and tourism career all starts with smart planning. 7 Be a people-pleasing pro if you know how to make people happy, you can go far in hospitality and tourism. 10 c hoose a major explore your career and education options in hospitality and tourism, and pick the one that suits you best. 16 l earn by doing
2 Destination Geography World geography Tourism regions Cultural and social attributes 3 Advanced Tourism and Hospitality Tourism Tourism and the Tourist (Unit Three of T&T S4-5 syllabus) The Travel and Tourism Industry (Unit Four of T&T S4-5 syllabus) Attractions development Social tourism issues Food and Beverage Division
HTM 3443 Hospitality Industry Internship Prerequisites: HTM 2643 and HTM 2664 and BADM 2111 and instructor permission. Description: Supervised experience in an approved work situation related to a future career in the hospitality or tourism industry. Management and supervisory experience in multiple aspects of a hospitality or tourism organization.
