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Manitoba Security Guard Training Program

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ManitobaSecurity GuardTraining ProgramParticipant’s Manual

ISBN: 0-9733582-5-4 2005Manitoba Justice Manitoba Security Guard Training Program

IntroductionIntroductionYou have chosen to become a security guard in Manitoba. You need to know the basicsso that you can work safely and carry out your duties in a professional way. The law inManitoba says that you must receive at least 40 hours of training. This course covers allthe important areas needed for this basic training. It was designed to help you pass theprovincial exam and earn your security guard certificate.The course is written directly to you, the user, in workbook style. This means that youshould actively work in the book. Feel free to underline important ideas, write commentsin the white spaces, and answer questions right in the book. This will help you rememberthe information better than if you just read it. This workbook is written in plain language,and it has a number of study aids to help you learn the material.Before the content of each unit you will find a list of the objectives for the unit. These are the main things that you will learn inthe unit. a pre-test so you can see how much you already know about the material in the unit. a list of some of the more difficult words in the unit and an exercise to practice thewords. a study tip. an outline of what’s coming up in the unit.In the middle of the unit there are check ups so you can see how well you have learned the material in the unit.At the end of each unit you will find a review of the important points from the unit. a test-taking tip. a practice test on the material from the unit. The tests are set up in the same style asthe provincial exam.This workbook is not intended to replace professional trainers. If there is anything youdo not understand, be sure to let your trainer know. Trainers have the experience to helpbring this material to life and to provide you with valuable examples from the securityindustry. When you start working as a guard, you will gain your own important on-thejob experience. You may also want to take other courses such as First Aid or ConflictResolution to increase your skills and help protect yourself and others as you performyour duties.Manitoba JusticeManitoba Security Guard Training Program

AcknowledgementsAcknowledgementsIn 2002 the Security Industry Standards Advisory Committee, chaired by Al McGregor,issued a report recommending a made in Manitoba curriculum for security guard training.This project is the result of that report. It could not have happened without the verysignificant support and hard work of the following organizations and individuals:Workplace Prior Learning Assessment and Recognition Committee(WPLAR), Government of Manitoba, andUnited Food and Commercial Workers Local 832provided funding for program development.Manitoba Security Guard Training Program Manuals were developedand written by:Nancy Pinnell, B.Ed.Barbara Reid, B.Ed.The Security Training Development Committeeguided all of the work, from drafting outcomes to providing feedbackon each unit as it was developed. Committee members included:Dennis Cleaver – Initial Security ServicesMike Cormier – Securitas CanadaGraham Dowdell – UFCW Local 832 Training CentreJerry Franc – Canadian Corps of CommissionairesThor Goodmanson – Intelicom Security ServicesHeather Grant-Jury – UFCW Training Centre Local 832Tom Horn – Intelicom Security Services, UFCW Local 832Sandi Howell – Industry Training PartnershipsManitoba Advanced Education and TrainingRandy Johnson, Intelicom Security ServicesDebbie Jones – Initial Security Services, UFCW Local 832Darcel Lecocq – UFCW Local 832Charlene Muloin – Department of Justice, ManitobaTerry Payne – OBO SecurityNancy Pinnell – UFCW Local 832 Training CentreJohn Pottinger – Securitas CanadaBarbara Reid – UFCW Local 832 Training CentreFire Prevention Branch of the Winnipeg Fire Paramedic ServicePeter Kloos, Jerry Mendres, Marc Proulx gave valuable input and feedbackon the Fire unit.Manitoba Justice Manitoba Security Guard Training Program

AcknowledgementsWinnipeg Police Service Training AcademyConstable Charles Alsop, Sergeant Gord Friesen, Sergeant Fraser McIntosh,Staff Sergeant Steve Pilote, Sergeant Jeff Quail, Constable Lloyd Swanson,gave extensive input and feedback for the You and the Law and Bomb Threats units.Trainers and ConsultantsJerry Franc of the Canadian Corps of Commissionaires arranged forthe writers to attend a number of training sessions with the Corps.Dennis Cleaver of Initial Security Services provided the writerswith Crisis Intervention training.Richard Cockrem and Travis Hoemsen of Initial Security,and John Cox and Alan Philpot of OBO Securitytook the writers on patrol with them at various Winnipeg locationsand provided valuable on-the-job experience.Debbie Jones of Initial Security and Tom Horn of Intelicom sharedtheir expertise as guards, and supplied the writers with manyconcrete examples from the security field.Dick Scott of OBO Security gave helpful feedback on the unitsas they were completed.Garth Bradley, a retired teacher who is a guard with Initial Security, reviewed thefacilitation guide and gave the writers valuable feedback.Jane Burpee from Schizophrenia Society Inc. Manitoba provided helpfulinformation for the section on people with special needs.The Province of Saskatchewan granted the authors full access to theirSecurity Guard Training Manual and it proved to be a very useful resource.The writers relied heavily on this and other existing training manuals during theirresearch.Curriculum Supports and EditingJanelle Tarnopolskio created custom graphics.Sara Regehr Neufeld and Carrie Walker-Jones provided final editing assistance.Carrie Walker-Jones helped prepare test questions.Jan McKinnon, Tammy Sigurdur, and Catherine Smallwood of the UFCW Local 832Training Centre helped with computer related matters, grammar and formatting issues.Manitoba Justice Manitoba Security Guard Training Program

Table of ContentsSectionGeneral Duties & Responsibilities1Professionalism2You and the Law3Patrolling4Writing Notes & Reports5Bomb Threats6Access Control & Alarm Systems7Traffic Control8Fire!9Working Safely10AppendixAppendix A - AnswersAAppendix B - Legal ReferencesBAppendix C – Resources for Writing Notes& ReportsCAppendix D – Material Safety Data SheetDAppendix E – Study TipsEAppendix F - Test-Taking TipsFGlossaryG* See next page for detailed unit contents.Manitoba JusticeManitoba Security Guard Training Program

Unit ContentsUnit1234PageGeneral Duties and ResponsibilitiesProtection of PeopleProtection of PropertyProtection of InformationPost Orders13131315ProfessionalismAppearanceAttitude and ConductEffective CommunicationInterviewingDealing with Difficult or Angry PeopleDealing with a Wide Variety of PeopleDiscrimination and HarassmentCrowd ControlLabour DisputesDealing with the Media11121617182433353739You and the LawLegal status of a Security GuardTypes of Criminal OffencesPowers of ArrestUse of ForceSearch and SeizureLandlords and TenantsTrespassing and VandalismLicencing of Security Guards1112132127293031PatrollingPurpose of a PatrolPreparing for a PatrolPatrolling EffectivelyPatrolling SafelyPowers of Observation1314192124Manitoba Justice Manitoba Security Guard Training Program

56789Writing Notes and ReportsFactors Involved in Note TakingWhat to Include in Notes24 Hour ClockPhonetic AlphabetFactors Involved in Report WritingHow to Improve Report Writing SkillsEvidenceProtecting a Crime SceneTestifying in Court111416182126282930Bomb ThreatsPeople Who Make Bomb ThreatsThreats Received Over the PhoneBomb Threat ChecklistWritten ThreatsEvacuationSuspicious Objects111215181819Access Control & Alarm SystemsDifferent Levels of Access ControlCommon Ways to Control AccessMain Purpose of an Alarm SystemHow Alarm Systems OperateResponding to an AlarmFalse Alarms111218182121Traffic ControlLegal AuthoritySafetyHand Control SignalsDealing with Emergency VehiclesResponding to Accidents1111131616Fire!Fire Safety and Emergency Procedures PlansBeing Prepared for FiresThings Needed for a Fire to StartHow to Put a Fire OutFire HazardsManitoba Justice Manitoba Security Guard Training Program1113131515

Detecting FiresFighting Fires10Working SafelyWorkplace Safety and Health ActThe Right to KnowThe Right to ParticipateThe Right to Refuse Unsafe WorkEmployee ResponsibilitiesWorking Alone PlansManitoba Justice Manitoba Security Guard Training Program2021111115171821

General Duties&ResponsibilitiesManitoba JusticeManitoba Security Guard Training Program

1 General Duties & ResponsibilitiesManitoba JusticeManitoba Security Guard Training Program2

1 General Duties & ResponsibilitiesObjectivesThis unit will help you learn how to describe the different duties of security guards.give examples of how security guards protect people.tell how security guards protect property.keep confidential things confidential.tell what post orders are and what’s included in them.Manitoba JusticeManitoba Security Guard Training Program3

1 General Duties & Responsibilities4PretestThis pretest will start you thinking about the information in this unit. Write T for True orF for False before each of these statements. You can check your answers using AppendixA. After you complete this unit you may want to try this pretest again to see how muchyou have learned.The first one has been done for you.1.T Confidentiality is an important part of security work.2. All security guards do patrols.3. A security guard’s main duties are to patrol and report.4. In emergencies, security guards may be asked to help police.5. A duty of security guards is to protect information.6. Standard operating procedures give details such as who to call if there is anemergency.Manitoba JusticeManitoba Security Guard Training Program

1 General Duties & Responsibilities5Words to KnowThe following words appear in this unit. Many of these words are used in different ways.This list only includes the meanings that are important for this unit. Try the exercise onthe next page to see how well you know the words. You can read the meanings first tohelp you with the exercise.access routesthe ways in and out of a building or siteclientthe owner or landlord at the place where you are workingconfidentialprivatedatafacts or informationto detectto notice, to become aware ofto deterto prevent or discourageto enforceto make sure that a rule or regulation is followedto evacuateto empty, to get people to leave an areaevidenceanything that proves something or gives a reason for believingsomethingguidanceadvice or information for solving a problem or difficultyhazarddangerillegalagainst the lawto inspectto look at carefullyintrudersomeone who has entered an area where they are not supposed to beprocedureway of doing thingsresponsibilitysomething that you must do, watch over or take care ofresponsiblein charge and likely to take the blame if anything goes wrongrestrictedlimited to only certain people, not for the general publicsitethe place where you are guardingManitoba JusticeManitoba Security Guard Training Program

1 General Duties & Responsibilities6Practice ExerciseEach sentence tells something about one of the Words to Know. On the blank after eachsentence, write the word that goes with the underlined part of the sentence. The first onehas been done for you.You may need to change the word a little for it to fit well in the sentence, for exampledeterred instead of to deter.1. The place where John works is a large mall. John’s site2. The guard was in charge of locking the entrances to the building.3. The presence of the guard stopped the thief from stealing the ring.4. Everyone had to leave the building after the bomb threat.5. The guard carefully looked over the parking lot.6. When the guard saw that the door had been forced open, he thought that someonehad entered the building illegally.7. It is necessary to follow a set process during an emergency.8. It is against the law to drink alcohol and drive.9. The guard was careful not to talk about private information that the manager hadgiven to her.10. The lab is an area that only a few people are allowed to go into.11. A thief tried to steal information from a computer file.12. The owner of the building asked Louise to lock all of the doors at 6:00 p.m.13. One of the guard’s duties was to watch over a priceless painting.14. It is important that nothing is blocking entrances or exits in the case of anemergency.15. While on patrol the guard noticed the smell of smoke.Manitoba JusticeManitoba Security Guard Training Program

1 General Duties & Responsibilities16. Customers looked to the guard for advice when the power went out.17. The greasy uniforms near the furnace were a fire danger.18. One of the guard’s duties was to make sure that people follow company rules.19. The guard had to protect all the items found at the scene of the crime.Manitoba JusticeManitoba Security Guard Training Program7

1 General Duties & ResponsibilitiesStudy TipTake care of yourselfThree very important things that can help you to learn better are:1. Get a good night’s sleep – it’s hard to learn when you’re tired.2. Eat healthy foods – the healthier you are, the better everything works includingyour brain.3. Exercise – even a walk around the block can help to clear your head and prepare youfor studying, or give you a break while studying.Manitoba JusticeManitoba Security Guard Training Program8

1 General Duties & ResponsibilitiesWhat’s in this Unit?General Duties and Responsibilities observing and reportingdeterring and detecting crimekeeping good public relationsresponding to emergenciescontrolling access and using alarm systemspatrollingcontrolling trafficfinding and reporting safety hazardsProtection of peoplepropertyinformation– confidentiality– computer crimePost OrdersManitoba JusticeManitoba Security Guard Training Program9

1 General Duties & Responsibilities 10Manitoba JusticeManitoba Security Guard Training Program

1 General Duties & Responsibilities 11General Duties and ResponsibilitiesWhen you walk into a large Manitoba office building one of the first people you see isTom. He sits at the reception desk where he answers people’s questions and controlswho comes into the building. Debbie works the night shift monitoring computer screensthat show all areas of a busy newspaper building. Anyone who wants to enter the site atnight has to talk to Debbie first. John does a variety of jobs including patrolling sportingevents and concerts. Richard drives from site to site all night looking for any problemsthat should be reported and checking in with guards at specific sites. These folks are justa few of Manitoba’s many security guards and this is just a small picture of their manyduties. Security guards have even been hired to keep certain people away from funeralsand to watch wet cement so that no one bothers it!There are more security guards in Canada than police officers. Police services provideprotection for everyone free of charge. However, if someone wants extra protection forthemselves, their property, or important information, they can hire a security guard.As a security guard you have a huge responsibility. The very lives of people may be inyour hands. You will be trusted with information that many other people are not allowedto know. You will be responsible for property that is not your own and that may beworth as much as several million dollars. Your duties can cover everything from lookingfor safety hazards to enforcing company rules to taking charge in an emergency.So what kinds of things will I have to do?Observing and reportingYour duties will change a lot from site to site and between areas within some sites.Observing is not just seeing, but watching very carefully and noting what you see. Itmeans noticing things that you might not usually notice, paying careful attention.Observing carefully will be a big help when you make your notes or prepare a report.Reporting involves telling the proper people about what you’ve observed. You may dothis by phone, in a conversation or by a written report. You should report anythingunusual that happens during your shift, as well as any instances where rules are not beingobeyed. It is important that you keep very careful notes and reports as they may be usedas evidence in court.As you have already seen, security guards have many different kinds of duties. Some ofthe areas that you may be responsible for are outlined below.Manitoba JusticeManitoba Security Guard Training Program

1 General Duties & Responsibilities 12Deterring and detecting crimeYour very presence will deter most criminals from doing something illegal on your site.However, if someone does try to commit a crime, you should call the police and givethem valuable information. This may help them catch the criminals or stop the crimewhile it is still happening. You should carefully make notes so that you remember asmany details of the crime as possible.It is important at all times to work to build good relations with the police. Together, withyour local police force, you form a security team. It is also important that you knowexactly what you are allowed to do and what you are not allowed to do under the law.Keeping good public relationsOn some sites, such as a mall, you will be in constant contact with the public. The clientmay expect you to give help and information. People may also turn to you if they have aproblem. It is important that you always act in a professional manner.Responding to emergenciesIf an emergency happens on your site you may be the first person that other people turnto for guidance. You will need to respond in the right way. Every site should have anemergency procedures plan and a fire safety plan that outline what to do if thesesituations happen.You may need to evacuate a building as in the case of a fire. If you know what to do andare able to act quickly, others will have more trust in you. You may also be called uponto deal with other emergencies such as a bomb threat. Bomb threats are not verycommon but if one does happen on your site you will probably be the person who has totake charge. You must know how to respond in these situations.Controlling access and using alarm systemsSecurity guards often have to control the movement of people, vehicles and materialscoming into their site, within the site and leaving the site. This may require checkingpeople’s ID cards, using an alarm system, and inspecting packages and vehicles.Sometimes clients are concerned that their workers are taking goods or information fromthe site. In these situations you may be asked to do searches of employees as they areleaving the site.You will also need to be on the lookout for any intruders that try to enter the site.PatrollingWhen you patrol you can observe a much larger area than if you just stay in one place.This helps you to see what is going on and to find hazards at many parts of your site. Italso means that you are seen by more people. Someone who is thinking of doingsomething illegal may change their mind because you are in the area. In this way youhelp to deter crime.Manitoba JusticeManitoba Security Guard Training Program

1 General Duties & Responsibilities 13Controlling trafficOne of your duties may be to direct traffic within your site. Also, in an emergency, youmay be asked to help the police by directing traffic in a public area.Finding and reporting safety hazardsYour patrols will involve doing safety inspections on your site and reporting anyproblems right away. A hazard that is detected and fixed quickly cannot cause anaccident or injury. You may save lives by spotting fire hazards or dangerous work habits.As you can see, you will be responsible for a variety of duties. However, your mainduties in all situations are to observe, deter and report

Manitoba Security Guard Training Program Manuals were developed and written by: Nancy Pinnell, B.Ed. Barbara Reid, B.Ed. The Security Training Development Committee guided all of the work, from drafting outcomes to providing feedback on each unit as it was developed. Committee members included: Dennis Cleaver – Initial Security Services