E250d And E250dn - GfK Etilize
E250d and E250dnUser’s GuideJune 2006Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,registered in the United States and/or other countries. 2006 Lexmark International, Inc. All rights reserved.740 West New Circle RoadLexington, Kentucky 40550www.lexmark.com
Edition:June 2006Safety informationThe following paragraph does not apply to any country wheresuch provisions are inconsistent with local law: LEXMARKINTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS”WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE. Some states do not allow disclaimer ofexpress or implied warranties in certain transactions; therefore, thisstatement may not apply to you.This publication could include technical inaccuracies ortypographical errors. Changes are periodically made to theinformation herein; these changes will be incorporated in latereditions. Improvements or changes in the products or the programsdescribed may be made at any time.Comments about this publication may be addressed to LexmarkInternational, Inc., Department F95/032-2, 740 West New CircleRoad, Lexington, Kentucky 40550, U.S.A. In the United Kingdomand Eire, send to Lexmark International Ltd., Marketing andServices Department, Westhorpe House, Westhorpe, MarlowBucks SL7 3RQ. Lexmark may use or distribute any of theinformation you supply in any way it believes appropriate withoutincurring any obligation to you. To obtain additional copies ofpublications related to this product, visit the Lexmark Web site atwww.lexmark.com.References in this publication to products, programs, or services donot imply that the manufacturer intends to make these available inall countries in which it operates. Any reference to a product,program, or service is not intended to state or imply that only thatproduct, program, or service may be used. Any functionallyequivalent product, program, or service that does not infringe anyexisting intellectual property right may be used instead. Evaluationand verification of operation in conjunction with other products,programs, or services, except those expressly designated by themanufacturer, are the user’s responsibility.TrademarksLexmark and Lexmark with diamond design are trademarks ofLexmark International, Inc. Details relating to compatibility areincluded in the Technical Reference.Other trademarks are the property of their respective owners. 2006 Lexmark International, Inc.All rights reserved.UNITED STATES GOVERNMENT RIGHTSThis software and any accompanying documentation providedunder this agreement are commercial computer software anddocumentation developed exclusively at private expense.2 Connect the power cord to a properly groundedelectrical outlet that is near the product andeasily accessible. CAUTION: Do not set up this product or makeany electrical or cabling connections, such asthe power cord or telephone, during a lightningstorm. CAUTION: This product uses a laser. Use ofcontrols or adjustments or performance ofprocedures other than those specified hereinmay result in hazardous radiation exposure. This product uses a printing process that heatsthe print media, and the heat may cause theprint media to release emissions. You mustunderstand the section in your operatinginstructions that discusses the guidelines forselecting print media to avoid the possibility ofharmful emissions. (See Selecting print mediaon page43.) Refer service or repairs, other than thosedescribed in the operating instructions, to aprofessional service person. This product is designed, tested, and approvedto meet strict global safety standards with theuse of specific Lexmark components. The safetyfeatures of some parts may not always beobvious. Lexmark is not responsible for the useof other replacement parts.
ContentsChapter 1: Printer overview . 5Chapter 2: Using the control panel . 7Overview of the control panel . 7Understanding the control panel lights . 8Primary codes . 11Secondary errors . 22Chapter 3: Understanding the printer configuration menus . 37Printing the Printer Settings Configuration sheet . 37Configuration menus overview . 38Network menu . 38Parallel menu . 39Setup menu . 39USB menu . 40Utilities menu . 40Chapter 4: Print media tasks and tips . 41What types of print media can be loaded? . 41Where can print media be loaded in the printer? . 42Selecting print media . 43Paper . 43Preprinted forms and letterhead . 45Transparencies . 46Envelopes . 46Labels . 46Card stock . 47Tips on storing print media and supplies . 47Storing paper . 47Storing supplies . 47Tips on preventing jams . 48Loading the 250-sheet tray . 49Extending the tray for legal- or folio-size paper . 52Loading the manual feeder . 54Using the rear exit . 55Clearing jams . 56Chapter 5: Printing tasks . 60Manually feeding a print job . 60Printing on both sides of the paper (duplex printing) . 62Printing multiple page images on one page (N-upprinting) . 64Printing a booklet . 65Printing on letterhead . 663
ContentsPrinting using an overlay or a watermark . 66Using an overlay . 66Using a watermark . 67Canceling a print job . 67From the printer control panel . 67From a Windows computer . 67Canceling a job from a Macintosh computer . 68Chapter 6: Installing options . 69Accessing the system board . 69Adding a memory card . 72Installing an optional 250-sheet drawer or 550-sheet drawer . 73Recognizing installed options . 73Chapter 7: Software tasks . 74Printing the menu settings and network setup pages . 74Printing a test page from the computer . 74Using the Local Printer Settings Utility . 75Chapter 8: Supplies information . 76What supplies do I need and how do I order them? . 76Storing supplies . 77Conserving supplies . 77Knowing when you need new supplies . 78Checking the toner and photoconductor levels . 78Ordering a maintenance kit . 78Recognizing the control panel light sequences . 79Changing the toner cartridge . 80Changing the photoconductor kit . 82Recycling Lexmark products . 84Chapter 9: Troubleshooting . 85General problems . 85Lexmark Status Messenger Utility . 86Selecting printer operating mode . 86Turning on Reduced Curl mode . 86Print quality problems . 87Cleaning the printhead lens . 91Notices . 93Conventions . 93Electronic emission notices . 93Noise emission levels . 95Product energy consumption . 95Waste from Electrical and Electronic Equipment (WEEE) directive . 96Laser notice . 96Statement of Limited Warranty for Lexmark E250d and E250dn . 96Index . 994
1Printer overview1150-sheet output bin5Front door2250-sheet tray6Control panel3250-sheet drawer or 550-sheet drawer (optional)7Paper support4Manual feeder5
Printer overview1Rear exit5USB connect2Power button6Parallel connect3Power connect7Ethernet connect4Dust cover (not available for some models)6
2Using the control panelOverview of the control panelThe control panel has 5 lights and 2 buttons.Note: The Continue button also functions as a light.1Error5Ready2Paper Jam6Cancel button3Load Paper7Continue button4Toner Low / Replace PC KitFollowing a common error light sequence: Press and release Continueto resume printing. Press and release Continuetwice quickly to display a secondary error code. Press and release Cancel Press and hold Cancelto cancel the job currently printing.until all of the lights come on to reset the printer.7
Understanding the control panel lightsUnderstanding the control panel lightsThe control panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicateprinter conditions such as printer status, intervention, or service.The following table shows the most common light sequences. Click the indicated page for more information on what itmeans.Common light sequences On BlinkingPrinter ConditionPageReady / Power Saver11Busy11Hex Trace Ready12Waiting12Flushing / Resolutionreduced13Not ready(printer is offline)13Close door14Insufficient collation area/ Insufficient memory14Continue Slow blinkToner Low /Replace PC Kit Load PaperError8Paper JamEmpty OffReady
Understanding the control panel lightsCommon light sequences (continued) On BlinkingPrinter ConditionPageComplex page14ContinueToner Low /Replace PC Kit Load PaperErrorCancel job/ Reset printer 15Load print media15Load manual feeder16Toner low16Toner cartridge regionmismatch17Photoconductor kit lifewarning17Replace photoconductor(printer hard stop)18Programming enginecode/ Programmingsystem code18Invalid engine code /Invalid network code19 Slow blink9Paper JamEmpty OffReady
Understanding the control panel lightsCommon light sequences (continued) On BlinkingPrinter ConditionPageNetwork interface errors/ Host interface disabled19Service error19Printer error*20Paper jam printer error*20Short paper21Output bin full21Continue Slow blinkToner Low /Replace PC Kit Load PaperErrorPaper JamEmpty OffReady*See Secondary error codes on page25 for more information.Following are explanations of what the primary light sequences or codes mean and what you can do to clear them.10
Understanding the control panel lightsPrimary codesReady / Power SaverLight sequence: Ready—OnWhat this light sequence means: The printer is ready to receive and process data.The printer is in Power Saver mode.What you can do: Send a print job.Press Continueto print the menu settings pagesfor a list of current printer settings.Press and hold Cancelto reset the printer.BusyLight sequence: Ready—BlinkingWhat this light sequence means: The printer is busy receiving and processing data orprinting.The printer is printing a directory, font list, menu settingspages, or Print Quality Test Pages.What you can do: Busy:– Wait for the message to clear.– Press and release Cancelto cancel the printjob.– Press and hold Cancelto reset the printer.Printing a directory, a font list, menu settings pages, orPrint Quality Test Pages:– Wait for the pages to print. The Busy message isdisplayed as the pages print. The Ready light is onwhen printing stops.– Press and release Cancelto cancel printing.– Press and hold Cancelto reset the printer.Receiving/processing data from a host interface:– Wait for the message to clear.– Press and release Cancelto stop processing.– Press and hold Cancelto reset the printer.11
Understanding the control panel lightsHex Trace ReadyLight sequence:Ready—Slow BlinkingWhat this light sequence means:The printer is in the Ready mode, and Hex Trace is active.What you can do: Advanced users can use Hex Trace to help troubleshootprinting problems. After resolving the problem, turn offthe printer to exit Hex Trace. Press and hold Cancelto reset the printer.WaitingLight sequence: Continue—OnReady—OnWhat this light sequence means:The printer is waiting until a print timeout occurs, or until itreceives additional data.What you can do: Press Continueto print the contents of the printbuffer.Press and release Cancelto cancel the print job.Press and hold Cancelto reset the printer.12
Understanding the control panel lightsFlushing / Resolution reducedLight sequence: Ready—BlinkingError—BlinkingWhat this light sequence means: The printer is flushing corrupted print data.The printer is processing data or printing pages, but theresolution of a page in the current print job is reducedfrom 600 dots per inch (dpi) to 300 dpi to prevent amemory full error.What you can do: Wait until the control panel returns to Ready to print otherjobs.Press and release Cancelto cancel the print job.Press and hold Cancelto reset the printer.Not readyLight sequence:Continue—OnWhat this light sequence means:The printer is not ready to receive or process data, or the printerports are offline.What you can do: Press and release Continuestate.Press and release Cancelstate.to return to the Readyto return to the Ready13
Understanding the control panel lightsClose doorLight sequence: Error—OnWhat this light sequence means:The printer front door is open.What you can do:Close the door. The printer will automatically reset.Insufficient collation area / Insufficient memoryLight sequence: Continue—OnError—OnWhat this light sequence means:The printer memory is too full to collate the print job.What you can do: Press and release Continueto clear the messageand continue printing the job. (The job may not printcorrectly.)Press and release Cancelto cancel the print job.Press Cancelto reset the printer.Complex pageLight sequence: Continue—OnError—OnWhat this light sequence means:The page may not print correctly because the print information onthe page is too complex (that is, too large for the printer memory).What you can do: Press Continueto clear the message andcontinue printing the job. (The job may not printcorrectly.)Press and release Cancelto cancel the print job.Press Cancelto reset the printer.14
Understanding the control panel lightsCancel job / Reset printerLight sequence: Continue—OnReady—OnToner Low/Replace PC Kit—OnLoad Paper—OnPaper Jam—OnError—OnWhat this light sequence means: The current print job is canceled.The printer is resetting to the user default settings. Anyactive print jobs are canceled. A user default settingremains in effect until you change it or until you restorethe factory default settings.What you can do:Wait for the message to clear.Load print mediaLight sequence: Continue—OnLoad Paper—OnWhat this light sequence means:The printer is out of print media at the indicated source.What you can do: Load print media into the indicated tray, and pressContinueto resume printing.Press Cancelto reset the printer.15
Understanding the control panel lightsLoad manual feederLight sequence: Load Paper—OnWhat this light sequence means:The printer prompts you to load a single sheet of print media in themanual feeder.What you can do: Load print media into the manual feeder.Press Continueto resume printing.Press and hold Cancelto reset the printer.Toner lowLight sequence: Continue—OnToner Low/Replace PC Kit—OnWhat this light sequence means:The printer is ready to receive and process data. In addition, thetoner in the toner cartridge is getting low.What you can do: Press and release Continueto clear the lightsequence and continue processing the print job.Turn the printer off.Remove the toner cartridge, and shake it to extend thelife.Replace the toner cartridge. (See Changing the tonercartridge on page80 for help.)Turn the printer back on.16
Understanding the control panel lightsToner cartridge region mismatchLight sequence: Toner Low/Replace PC Kit—OnError—OnWhat this light sequence means:The geographic region of the printer does not match thegeographic region of the installed toner cartridge.What you can do:Remove the toner cartridge, and install a new toner cartridge thatmatches the region of the printer (see What supplies do I needand how do I order them? on page76).Photoconductor kit life warningLight sequence: Continue—OnToner Low/Replace PC Kit—BlinkingWhat this light sequence means:The photoconductor is almost full and should be replaced soon.Note: The Toner Alarm (see Secondary errorcodes on page25) must be turned on forthis message to appear.What you can do: Press and release Continueto clear the lightsequence and continue printing.Replace the photoconductor kit. See Changing thephotoconductor kit on page82 for more information.17
Understanding the control panel lightsReplace photoconductor (printer hard stop)Light sequence: Continue—OnToner Low/Replace PC Kit—BlinkingError—BlinkingWhat this light sequence means:The photoconductor kit is full and must be replaced. The printerwill not print any more pages until the photoconductor kit isreplaced.What you can do: Press and release Continueto print aphotoconductor kit instruction page.Replace the photoconductor kit. (See Changing thephotoconductor kit on page82 for help.)Programming engine code / Programming systemcodeLight sequence: Ready—OnToner Low/Replace PC Kit—OnLoad Paper—OnWhat this light sequence means:New code is being programmed into the engine or firmware codeflash.What you can do:Wait for the message to clear. When the printer has finishedprogramming the code, it performs a soft reset.18
Understanding the control panel lightsInvalid engine code / Invalid network codeLight sequence: Ready—OnError—OnWhat this light sequence means:The engine code and/or the network code has not beenprogrammed or has been programmed but is invalid.What you can do:Download valid engine code to the internal print server.Network interface errors / Host interface disabledLight sequence: Toner Low/Replace PC Kit—OnError—OnWhat this light sequence means:The printer cannot establish communication with the network.What you can do:Press Continueto clear the message and continue printing.(The current print job may not print correctly.)Service errorLight sequence: Continue—BlinkingReady—BlinkingToner Low/Replace PC Kit—BlinkingLoad Paper—BlinkingPaper Jam—BlinkingError—BlinkingWhat this light sequence means:The printer has a service error and printing has stopped.What you can do:Turn the printer off and back on. If the lights are still blinking,contact the place where you bought your printer.19
Understanding the control panel lightsPrinter errorLight sequence: Continue—OnError—OnWhat this light sequence means:The printer has one of the following errors: Memory is full, insufficient to save what is in the buffer.A page is too complex to print or is shorter than the setpage margins.Resolution of a formatted page is reduced to 300 dpi.A font error occurred.Communication with the host computer is lost.Short paper.What you can do: Press Continuetwice quickly to see the secondaryerror code. See Secondary error codes on page25 formore information.Press Continueto clear the secondary message.Paper jam printer errorLight sequence: Continue—OnPaper Jam—OnWhat this light sequence means:The printer has a paper jam.What you can do: Press Continuetwice quickly to see the secondaryerror code. See Secondary error codes on page25 formore information.Press Continueto resume printing once all thejammed pages are cleared from the paper path.20
Understanding the control panel lightsShort paperLight sequence: Continue—OnError—OnWhat this light sequence means:The paper length is too short to print the formatted data. Thisoccurs when the printer does not know the print media size loadedin the tray, or when there is a problem feeding the print media.What you can do: Make sure the print media you loaded is large enough. Open the front door, clear the paper path, and close the door toresume printing (see Clearing jams on page56.) Press Continueto clear the light sequence and continueprinting. Press Cancelto cancel the print job.Output bin fullLight sequence: Load Paper—BlinkingWhat this light sequence means:The output bin is full.What you can do: Remove printed pages from the output bin.Press Continueto clear the error code.21
Understanding the control panel lightsSecondary errors When the Errorand Continue When the Paper Jamlights are both on, a secondary error has occurred.and Continuelights are both on, a paper jam secondary error has occurred.Press and release Continuetwice quickly to display the secondary error code light sequence. The following tableshows what these light sequences mean and where to go for help.Secondary light sequences On BlinkingPrinter ConditionPagePaper jam at the inputsensor*26Paper jam in the manualfeeder26Paper jam between theinput and exit sensor26Paper jams at the exitsensor26Paper jam in the 250sheet tray27Paper jam in the optionaldrawer27Paper jam (duplex rear)27Paper jam (duplex location unknown)28Continue Slow blinkToner Low /Replace PC Kit Load PaperError22Paper JamEmpty OffReady
Understanding the control panel lightsSecondary light sequences (continued) On BlinkingPrinter ConditionPagePaper jam (duplex unsupported size)28Complex page29Insufficient collation area32Network interface errors32Font error32Insufficient printermemory31ENA connection lost32Host interface disabled32Memory full33Short paper33Continue Slow blinkToner Low /Replace PC Kit Load PaperError23Paper JamEmpty OffReady
Understanding the control panel lightsSecondary light sequences (continued) On BlinkingPrinter ConditionPageInvalid engine code34Invalid network code34Toner cartridge regionmismatch34Change toner cartridge /invalid refill35Missing / Defective tonercartridge35Unsupported tonercartridge36Continue Slow blinkToner Low /Replace PC Kit Load PaperErrorPaper JamEmpty OffReady*Pap
– Press and release Cancel to cancel the print job. – Press and hold Cancel to reset the printer. Printing a directory, a font list, menu settings pages, or Print Quality Test Pages: – Wait for the pages to print. The Busy message is displayed as the pages p
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