Travel Agency Basic Functionality Course
Training ModuleEdition 1.0Travel AgencyBasic FunctionalityCourse
Copyright AMADEUS Development CompanyAll right ReservedEdition 1.0Published & Printed by:Amadeus Pakistan1st Floor, Service Ext. Club BuildingMereweather RoadKarachiFax 9221 5674682www.pk.amadues.com
Table of ContentsWelcome .1About Amadeus . .2Where is Amadeus Located .3Course Objectives 4Introduction to the Amadeus Selling Platform Vista Where Do I Go for Help ? . .What’s This? . .How To. . . .Introduction to Amadeus Vista . . .Signing In . . . . .Signing-In Message. . . . . .Signing Out . . . .Working with the Graphic Page . . .Graphic Page Tabs . . . .Frequently Used Icons . . .Making a Reservation . . Create a PNR from a Profile . . . .Making an Air Booking . . . . .Making a Meal Request . . . . .Reserving a Hotel . . .Pricing the Itinerary . . . . .Printing the Itinerary and Ticket . . . . .Saving the PNR . . . .Customizing the Graphic Page . .56667899111212121314161719202122The Command Page. .Working with the Command Page . . .Speed Mode . . . . .Customizing the Command Page. . . .Amadeus Vista Smart Keys . . . .Public Smart Keys .Creating Smart Keys . . .Testing a Smart Keys . . . .2324252727282931Amadeus Basic Functionality Course .Signing In and Signing Out .Practice Training . . .Amadeus Work Areas .Displaying the Mini-Office Profile . . . .3334353638Amadeus Information Pages .Amadeus Information System (AIS) . . . . .AIS Scrolling Commands .Online Help System . . . . .Online Help Scrolling Commands . .Encoding and Decoding . . . . .Encoding City and Airport Names . .Decoding City and Airport Codes . . .Encoding and Decoding Countries . .Decoding States and Provinces . .Encoding and Decoding Airlines. . .Encoding and Decoding Equipment .Encoding and Decoding Car Companies. .39404142434546474748484849-i-
Encoding and Decoding Hotel Chains. . .Minimum Connecting Time . . .Date and Time Calculations . . . .494950Amadeus Air .Availability Displays. . .Access Indicators . .Availability Options . . .Availability Scrolling Commands . . .Dual-City Pair . .Direct Access . .Schedule Display . . . .Timetable Display . . . . .Flight Information . . . . .Timatic . . 5152555657575961626468PNR .Itinerary Elements . . . . .Short Sell . . .Long Sell . . .Waitlist Segment . . . .Open Segment . . . .Arrival Unknown Segment . .Ghost Segment . . . .Rearranging Segments . . .Name Element . . . . . .Telephone Contact Element . . . .Ticketing Arrangement Elements . . .Received from Elements . . .End Transaction . .Ignore Transaction . .Combining PNR Elements . . .Retrieving a PNR . .Retrieval within a PNR . . . .Search by Flight . . . .Other / Optional PNR Elements . . .Other Service Information . . .Remarks Elements . . . .General Remark . . .Confidential Remark . . . .Itinerary Remark . . . . .Special Service Request . . .Meal Request . . . . . .Special Message . . . . . .Advance Seat . . . . . .Seat Wish . . . .Seat Request . . . . . .Seat Maps . . . . . . .Frequent Flyer . . . . . .Passport Information . . . . .APIS New SSR DOCS/DOCO/DOCA . .Manual ticket Number . .Address Elements . . .Option Element . . .Modifying a PNR . . . . .Canceling PNR Elements . . .Modifying PNR Elements . .Updating a Name . . .Rebooking a Segment . .Splitting a PNR . 6868787888889909192929495959899100101102103-ii-
PNR History . . . . .History Options . . .History Codes . . .104105106Amadeus Advance Functionality . . .Unaccompanied Minor . . . . . Non-Homogeneous PNR . . . . . Copying a PNR . . . . . . Creating a Group PNR . . . . . . Non Homogeneous Condition . . . . . Splitting Names in a Group PNR . . . . . Printing an Itinerary . . . . Website of NMC Pakistan . . . . . Check my Trip . . . . . Avoid multiple entries in single EOT . . . . . Past Date PNR Retrieval . . . . . Claiming a PNR consists of two steps . . . Responsible Office . . . . . Married Segment . . . . . . PNR Security . . . . . adeus Queues . .Queues . .Date Ranges . . . .Queue Handling . .Queue Count Entries . . . . .Queue Start Entries . . . .Queue Processing Entries . . . . .Queue Print Entries . . . .Queue Placement . . . .Sending a Queue Message . . .117118120120120121121122122123Amadeus Fare Quote and Informative Pricing . . .Help . . . .Fare Quote Display . . . .Fare Quote Display Option .Requesting a Fare Type . . . . .Fare Quote Notes . . .Fare Quote Routing . . . . .Currency Conversion . . . .IATA Rates of Exchange . . .Mileage Calculation . . . .Excess Baggage Charges . . . .Informative Pricing . . . .Pricing an Itinerary . . .Adding Options . . .Itinerary Pricing . . . . .Pricing Follow-up transactions . . .Pricing an Itinerary and creating a TST . .Pricing Options . . . .Pricing by fare basis . . . .Selecting a fare and creating a TST . .Best Buy . . . .Automatic Pricing and Rebooking Pricing and Manual Rebooking . . .Displaying the Lowest Possible Fare . 35137138139139139140141Amadeus Email . . .Setting up your terminal . . .Sending an Email with free flow text message . .143144144-iii-
Specifying Email title . . .Email Itinerary . .Email Contact Element .Sending Amadeus display . . .Requesting a detailed display . .Sending appended documents . .Displaying a particular message . .Deleting a Particular message . .Adding a reply to address .Display a reply to address .Delete a reply to address . .Message Log . . .Amadeus Email Directory . .Printing a message . .144144144144145145145145145145145146146146Amadeus Hotel. . .Hotel . . . . .Encoding and Decoding a Hotel Chain . .Amadeus Information Pages . . .Requesting Help . . .Hotel List display . . .Hotel availability and rates display . . .Multi-Company Availability andRates Display .Room-Type Codes Bed-Type Codes .Rate-Type Codes .Single-Property Display . .Hotel availability option codes . . .Availability and Rates from a PNR Hotel features display . . .Hotel terms display . . .Hotel Pricing and Features Display .Hotel rate change display . . .Hotel sell . . .Hotel sell option codes . .Modifying a hotel element . .147148148148148148149Amadeus Car .Car .Encoding and Decoding a Car Company. . Amadeus Information Pages . . .Requesting Help . . Car Location List Display Car availability and Rates Display Multi-Company Display .Single-Company Display Car Availability and Rates from a FlightSegment .Car-Type Codes . Car Terms . .Car Sell . . Short Sell . . . Special Equipment .Modifying a Car Element 3Amadeus Customer Profile . . .Amadeus Customer Profiles Course .Accessing and exiting profile mode . . .Profile End Transaction . . . 158159161
Profile Ignore . . . .Creating a customer profile .Creating a traveler profile . . .Displaying customer profiles . .Creating a company profile . .Displaying a customer profile by record locator.Creating a profile from a PNR .Creating a profile from a Profile .Displaying Information Section .Displaying a list of companies .Displaying a list of travelers .Displaying a list of travelers associated to aCompany Deactivating a customer profile .Reactivating a customer profile . .Accessing and exciting profile notes . .186187187187187188188188189189189Amadeus Travel Assistant . . .Amadeus Travel Assistant . .Provider List . . .Insurance Products List . . . . .Product Feature . . . .Insurance Sell . . . Information adding/modification of anInformative pricing .Confirm the insurance pricing Cancellation . . . . .Print / Display Insurance . . . .Information pages . . . . .191192192192192192Amadeus Central Ticketing Course. . .Ticketing Table .Area Reporting Plan . . .Ticketing agreement table. . . . Itinerary Pricing .Pricing Follow up transactions .Pricing an Itinerary and Creating a TST .Pricing Options .Select Fare and Creating a TST .Fare Remarks Element . .Mandatory Elements for PNR .Published Fare .Validating Carrier. Travel agency commission Form of Payment Endorsement & Restrictions .Tour Code Net Remit Fare .Validating Carrier. Travel agency commission Tour Code Form of Payment Endorsement & Restrictions .Manual Ticket Number .Automatic Ticket Number .Automatic Amadeus Interface recordSequence .Transmission Control Number .Transitional Stored Ticket .Displaying a TST 194194201202202202
Canceling a TST .Displaying TST History .Confidential TST .Updating TST .Issuing Tickets .Document Bank . Display Document Bank .Registration Ticket Stock .Ticket Stock Next .Deleting Document Bank .Sales Report .Display the Daily report .Display query report .Displaying the transaction report .Displaying the net remit report .Display the item Sales Period Report .Display the summary Sales Report Period .Manual Document Registration .Registering a cancellation of an inventory typedocument .Cancellation of a Sales .To Cancel a Sales .Reinstating a Cancelled Sale Print Queue . .Display item on the Print queue Ticket Delivery Mechanism .Ticket Quota 07207Amadeus Electronic Ticketing. . .Help Pages .E – Ticketing agreement Table .Issuing E – Ticket .Published Fares. . .Form of Payment Tour Code Net Remit Fare .Form of Payment Tour Code Travel agency commission .Conditions to issue a E ticket TTP To Reprint accounting coupons. .To display E ticket record .To void E – ticket .Flight status code To print ITR .Revalidation Splitting To change ticket status to Refund 15215216216216-vi-207207207207208208208208
WelcomeWelcome to your Amadeus Basic Course.This course is designed for travel agents who have not used a ComputerReservation System (CRS) or have recently joined the travel industry. It canalso be used by travel agents who are converting from one reservationsystem to another.1
About AmadeusThe leading provider of IT solutions to the travel and tourism industryWithin a very short timeframe, Amadeus has become a world leader in providing the travel industrywith superior solutions to manage the distribution and selling of travel services.We regularly enhance our products and services with the benefit of input from our various customergroups who actively participate in forums. This way we ensure that the solutions we offer fulfill therequired expectations.Our products and services are used by our distinct customer groups in differing ways. Nearly 75,000travel agencies and more than 11,000 airline sales offices use the Amadeus System to run theirbusiness. Many of the industry's leading travel service providers use our modular technology tooptimize their distribution and internal operational requirements.Our tagline, "Your technology partner", reflects the approach we take towards our clients. Wefocus on building and maintaining mutually beneficial long-term relationships. Through this stabilitywe develop a deep understanding of where we can maximize our clients’ success and all this isprovided via the outstanding customer service that forms the backbone of the Amadeus experience.Amadeus, a truly global companyAmadeus has established a global presence for the world-class service it delivers:2 75 local Amadeus commercial organizations present in over 215* markets worldwide 5 regional centers 3 Research & Development centers 6,500 employees and above over 100 nationalities in our central sites alone we power over 120 airlines from around the world
Where is Amadeus Located?Amadeus is the leading provider of technology solutions to the travel and tourism industry.Our central sites are in Madrid (Corporate Headquarters & Marketing), Nice (Development) andErding (Operations). Our regional offices assist our sales and marketing offices in marketing,Helpdesk support and customer service. They also coordinate commercial relationships withAmadeus providers in their region. We have regional headquarters and marketing centers in Miami,Bangkok and Buenos AiresToday, there are 75 local and regional offices covering front-line activities in more than 215 markets3
Course ObjectivesUpon completion of this course, participants will be able to:4 Operate in the Amadeus Vista Selling Platform and Pro-web environment Display general information in the Amadeus Information System Display airline availability, schedules and timetables Book, waitlist and cancel airline reservations Construct a Passenger Name Record Retrieve and modify Passenger Name Record information Issue an itinerary Request a fare display Price a PNR itinerary
Introduction to theAmadeus Selling PlatformVista5
Where Do I Go for Help?Amadeus Vista Online Help provides you with both field-level and task-basedhelp. Different options on the Help menu are available to you depending onwhere you are in Amadeus Vista.What’s This?What’s This? provides you with a description of a field’s purpose and definesrelated terms. To display field-level help:1.Place your cursor in any field and press F1 on your keyboard. This willdisplay a dialog box containing information about the field or option.2.To review the information, scroll down.3.To close the dialog box, click onin the top-right corner.How To How To provides you with instructions on how to perform a task, as well asrelated tasks, and background information. To display task-based help:61.Click on the question mark and select How To .2.Scroll through the list of topics and click on the one you are interested into expand it. The information usually a list of numbered steps, will bedisplayed.3.Similarly, you can collapse a topic by clicking on it again. Then, you canchoose another topic.4.To close the dialog box, click onin the top-right corner.
Introduction to Amadeus VistaWith Amadeus Vista, the Amadeus browser-based reservations system, you canbook reservations through a graphical interface called the Graphic page or byentering formats in the Command page.Here are some of the features Amadeus Vista offers:Graphic pageTranslates Amadeus System functionality into a fill-in-theblanks interface with graphical responses that are easilyunderstood. You can book and price flights, reserve hotelrooms and cars, and view information on a full range oftravel services. Pop-up instructions and explanations guidethe novice user.Command pageIf you are familiar with Amadeus System formats, you canenter them in the Command page.Amadeus VistaOnline HelpDisplays field-level and task-based help.Amadeus VistaSmart KeysCustomizable toolbar buttons that send formatsautomatically.Amadeus Vista also provides advanced features such as interactive seatmaps, Travel Choice and Amadeus Insurance.Additional Amadeus products, such as Cruise, Ferry, QC, Ace and TicketWriter can also be integrated into the Amadeus Vista working environmentaccording to the needs of the agency.7
Signing InYou can log into Amadeus Vista by following these steps:1.Launch Amadeus Vista. The sign-in window appears.2.Enter your agent sign and initials. For example: 0001AA3.Select your duty code from the drop-down list.4.Enter your password.5.Enter a password in the New Password field to change your currentpassword. If you do not want to change your password, leave this fieldblank.6.Under Work areas, select the check box for the areas you want to sign in.7.Select the Practice Training check box, if you want to sign in to PracticeTraining.8.Click on Sign In.Note:8The next time that you sign in, your sign is automatically pre-filled.
Sign-In MessageWhen you sign in, informative messages are displayed. For more informationabout
travel agencies and more than 11,000 airline sales offices use the Amadeus System to run their business. Many of the industry's leading travel service providers use our modular technology to
53 Best Travel Agency - Hong Kong Westminster Travel Limited 54 Best Travel Agency - India Thomas Cook (India) Ltd. NEW VS. 2018 55 Best Travel Agency - Indonesia Panorama Destination Indonesia 56 Best Travel Agency - Japan JTB Corp. 57 Best Travel Agency - Malaysia Mitra Tours & Travel 58 Best Travel Agency
1. Corporate Travel Booked through a UW contracted Travel agency listed on the Travel Services Website. 2. Athletics Travel Booked through Athletics travel desk. 3. State of WA Travel Booked through the following as listed on the Travel Services Website. UW contracted Travel agency State contracted Travel agency EasyBiz
Travel Agency to: Travel Agency rve cel Travel Agency to: – Reserve a Travel: – Cancel a Travel Pay the Travel Payment f a Travel re s Insurance P H – Pay the Travel a The Travel Agency needs to be in contact with a Visa cilities ervation faciliti e urchase nds on be in contact with a Visa payment center in order to be paid by the .
TRAVEL AGENCY AWARDS 49 Best Travel Agency - Chinese Taipei Phoenix Tours International, Inc. 50 Best Travel Agency - Hong Kong Westminster Travel Limited 51 Best Travel Agency - India Cox & Kings Ltd NEW TO TITLE 52 Best Travel Agency - Indonesia Panorama Destination Indonesia
a company travel configuration is created for each country the legal entity is located in. Features Available in Travel System Admin To access Travel System Admin, on the menu, click Administration Travel (on the sub-menu) Travel System Admin. NOTE: If Travel System Admin is your only Travel option, then the commands are
Guidance - Travel Plan Contents 1. Executive Summary 2. Introduction of Travel Plan 3. Travel Plan Administration 4. Existing Travel Patterns 5. Proposed Travel Patterns 6. Measures 7. Targets 8. Monitoring and Review 9. Action Plan (example) Appendix - Travel Plan Appendices (examples) A Location of Site(s) B Site Plan C Travel Policy
ROSS User Guide Travel Plan ‐ creating and editing travel plans 2version 2.16.4 January 13, 2016. Creating a travel plan. This section explains how to create a travel plan and how to add travel plan legs to it. You do not need an incident to create a travel plan. Seeravel "T ‐ setting up resource travel."
3. Complete a Travel Course Planning Worksheet for a New or Repeat Travel Course and coordinate requests with a Travel Course professional service provider and CGE 4. Consult with Travel Course providers regarding travel arrangements, accommodations, and requested excursions 5. Approve preliminary and final budgets developed with the CGE 6.
