POS Terminal Vx510 Instructions For Use

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POS terminalVx510Instructions for use2007shop version

POS terminal Vx510Instructions for useIndex1. Introduction.32. Storage requirements of terminal.43. Used terms .54. Card reading terminal and it’s components.65. Functions of terminal .96. Purchase with smart card .107. Purchase with magnetic card .128. Offline purchase.139. Returning of transaction.1510. Data transmission .1711. Voiding .1812. Other statements.1913. Last reciept’s copy.2114. Error messages.2214.1. Screen messages .2214.2. Messages on reciept .2314.3. Rejections of unsuccessful card authorisation .2415. Reloading the paper of terminal.25Card’s safety features.26Authorisation “Code 10” .282

POS terminal Vx510Instructions for use1. IntroductionThis document is designed for users of card reading POS terminal (thereafter - ‘terminal’). In this manual you can findall information necessary to use efficiently possibilities of the terminal, as well as suggestions for actions in case of differentproblem situations.Terminal is an electronic device, intented for automation of card payments within various types of enterprises.To make a payment with card, using terminal, seller must perform only a few operations:check card visually;pull the card throught the readerenter amount of transaction;register the deal correctly;compare the number on card with number on the receipt;compare the client’s signatures on the reciept and the card;in case if aumount of transaction exceeds 150 Ls, ask for the client’s documents and call to authorisationcenter, and report “Code 10” .Terminal automatically perform the following operations:check if enterprise accepts this type of cards;check card’s validity term;check if card is not in the STOP list;perform the authorisation, if the transaction exceeds the limit of authorisationAs a resut of verification the deal receipt is printed automatically, and the transaction is stored into terminal’smemory. During the session of data transmission the terminal automatically transmits accumulated deals to card payment’scenter.If you have uncertainties or issues, which is not described in this manual – call the authorisation center servicedepartment by phone number indicated on your terminal.3

POS terminal Vx510Instructions for use2. Storage requirements of terminalstorage:POS terminal ‘VX510’ ir electronic device, which must be stored according to instructions of electronic equipment1.Terminal must be located at dry place, wihout allowance of any kind of liquid appears on keyboard, card magneticstripe reader or printer.2.Air temperature of the room, where the terminal is stored, must not exceed 40 C, as well as must not fall below 0 C.3.The cover of terminal must be cleaned regullary with clean, dry, soft cloth wihout any chemical cleaners. Only thespecial cleaner on alcohol basis, intended for electronic equipment cleaning, will be permitted.4.Opening the cover of terminal by yourself is prohibited.4

POS terminal Vx510Instructions for use3. Used termsCardrectangular plastic card with magnetic track, served asnon-cash payment instrument within locations of trade and services,which are concluded a contract of card acceptance.Smart cardrectangular plastic card with integrated microchip, served as non-cashpayment instrument within locations of trade and services, which areconcluded a contract of card acceptance.payment for purchase or sevice.invalidation of payment for purchase or sevice.numerical code, which is preventing some terminal operations fromunknown users To find out dynamic password, you must call toPOINT.checking of card’s validity and paying capacity. As a result ofauthorisation card’s issusing bank or it’s agent assigns authorisationcode and reserves at client’s account amount required for payment. Ifthe transaction is rejected, amount should no be reserved. If the card isin the stop-list, may be issued an instruction to no serve the client or totake away the card.unique identificator, assigned for each authorisation. It is acombination of numbers and/or characters.list of cards, invalid for payments, including numbers of stolen and lostcards.Sending the data, accumulated during a day, to the processing centre.A program, recorded at card’s microchip, ensuring data exchange withEMV POS terminal and processing of these data.Numerical code, preventing card from unauthorised use from unknownusers.Terminal performs a transaction without calling to authorisation centre.Cash back to client, after the sending of statement. This operation maynot exist, if bank states it.TransactionVoided transactionDynamic passwordAuthorisationAuthorisation codeSTOP-listData transmissionApplicationMerchant’s passwordOffline purchaseCash back transaction5

POS terminal Vx510Instructions for use4. Card reading terminal and it’s componentsPrinterip karšulas t jsScreenTRANZ 470Magnetic strokereaderGo to initial stateKey to enter haractersLast symbol deleting keyKey to enter and confirmPicture 1. Terminal’s view from top6

POS terminal Vx510Instructions for usePicture 2. Connecting the terminal to power sourcePicture 3. Connecting the terminal to phone lineThe terminal consists of 4 essential parts:SCREENCARD READERAvailable to display several lines of graphical information.Read the card during pulling it through reader’s aperture Card should be pulledthrough reader, by pressing it evenly and moving from on end of terminal toanother. There is no importance of pull direction Card’s magnetic track must bepointed to left side of the terminal. (See Picture 5)KEYBOARDEssential keys:[X] – allows to go to initial state from any situation, except cases duringoperation processing by terminal.[ ] – clear from screen last entered symbol By pressing it again, you canclear all incorrectly entered symbols and enter it correctly. Errors may becorrected only before pressing [ ] or "green key".[alpha] – allow to enter characters (i.e, to enter authorisation code). Toenter characters, at first must be pressed numeric key, on which requiredcharater is indicated. Then must be pressed key [alpha] , until requiredcharacter is displayed on the screen.[ ] - "green key", by pressing that entering the number of section, amount,authorisation code and password will be confirmed. It is also used toexecute different terminal functions.There is built-in thermal printer within terminal, which prints one copy of thereciept. In most operations the first copy is bank’s or enterprise’s copy. Paperroll is hidden under the plastic cover, which may be pushed up when changingthe paper.PRINTER7

POS terminal Vx510Instructions for usePicture 4. Magnetic card readingPicture 5. Smart card reading8

POS terminal Vx510Instructions for use5. Functions of terminalTerminal have the following functions:purchase with magnetic card;voiding the purchase;returning of purchase;offline purchase;data sending to centre. (Data must be sent manually);printing a copy of reciept;printing of statements.9

POS terminal Vx510Instructions for use6. Purchase with smart card1.DataTimeMenuF2READY FOR TRANSACTIONPull card2.F1F3F4PurchaseF1Enter amountF2LVLInsert card into chip card reader of the terminal (seedevice (Picture 5.) with chip upwards. Card proccessing isgoing on.Transaction amount must be entered, then pressed [ ] key.F31.00F4F14.LVL1.00Processing going onF2F3F4F15.F2ENTER PINAfter entering of transaction amount, merchant must givethe terminal to client, for entering client’s PIN.F3Client enters into terminal his/her code and press greenconfirmation button. If the client makes a mistake duringentering PIN, it is possible to clear incorrectly enterednumbers by pressing yellow button, or break the operationby pressing red button.F46.Please wait.Calling.Transaction confirmed.F1F2F3F4After entering PIN and its confirmation, terminal will startto process transaction and different messages will bedisplayed on the terminal screen. As a result of successfultransaction two copies of reciept will be printed. As aresult of unsuccessful operation will be printed one copyof reciept with explanation of rejection.10

POS terminal Vx510Instructions for useBankBankPOINT TSBI ERNIEKU IELA 1R GATEL. 7508315POINT TSBI ERNIEKU IELA 1R GATEL. 7508315DATE: 10/12/2002VISADATE: 10/12/2002VISATIME: 12:454652410004215723PURCHASEAMOUNT: LVLTIME: 12:454652410004215723PURCHASEAMOUNT: LVL10.00DECLINEDTransaction declinedTerm.:POINT004 Reciept:0012 File:001TVR:0000000000 TSI:E800 AIP:5C00 Code:0Y110.00.Term.:POINT004 Reciept:0012 File:001TVR:0000000000 TSI:E800 AIP:5C00 Code:0Y1TC:2C2000008AE36638Program: OMNI EMV ver:1.02Program: OMNI EMV ver:1.02THANK YOULET’S COME AGAINReceipt of confirmed transactionReceipt of rejected transactionAttention!!!Receipt of confirmed transactiondo net have a signature fieldbecause PIN entered by consumerworks as confirmation.11

POS terminal Vx510Instructions for use7. Purchase with magnetic cardProcedure of performing the operation:1READY FORTRANSACTIONPull cardPull card through card reading aperture.2PurchaseEnter amountLs 0.00Enter the amount of money, then press [ ].2aLast 4 digitsIf amount of transaction exceeds defined safety limit, then this stepwill be executed. Enter last 4 digits of card’s number, then press [ ].12343Calling.ConnectingDuring terminal’s calling to authorisation center and card verification,the following messages may be displayed on the screen4Printing a copy.As a result of successful transaction a two copies of the reciept will beprinted.BankSIA “POINT”RAINA BULV. 1-1ARIGATEL. 7251111Date 03/03/2003BankTime 11:39:35MASTERCARDTime 11:39:35MASTERCARD5460439999999999VALID TO 02/06PurchaseAMOUNT:LVLSIA “POINT”RAINA BULV. 1-1ARIGATEL. 7251111Date 03/03/20035460439999999999VALID TO --------------------signatureCommunication errorTerm: POINT004 Receipt 0003 File 002Term: POINT004 Receipt 0003 File 002Authorisation code: 108958Program: OMNIHBEMV VER:1.36Program: OMNI EMV VER:1.02Thank youLet’s come againReceipt of confirmed transactionReceipt of rejected transactionAfter printing, the receipt must be given to client for signing. Signature on the receipt must becompared with signature on the card mandatory.If rejection appears on the reciept instead of authorisation code, see ‘Rejections of card authorisation’ to clarify thereason of rejection. If any messages, not described in this chapter, appears on the screen or printer, see chapter "Errormessages".12

POS terminal Vx510Instructions for use8. Offline purchaseProcedure of performing the operation:123.Press a key [F1] –Menu.READY FOR TRANSACTIONpull cardReturningF2OfflineF3Purchase(manual) F4Enter dynamicpassword:With keys [F2], [F3], [F4] is possible to select a requiredoperation. To make offline purchase, key [F3] must bepressed.Must be entered dynamic password and pressed [ ]. Tofind out a dynamic password, must call to technicalassistance No. (phones indicated at “introduction”).****4Pull cardOr enterCard number5Valid to?(MMGG)5Offline purchaseEnter amountLs 0.00Pull card through card reader and go to step 5 or enter thecard numer with keyboard and press [ ].If card number was entered manually, enter validationterm, printed on the card, too, and press [ ].If card pulled through terminal’s reader, terminal requires to enter last four digits from card’s number, printed on thecard, to avoid operations with false cards.4Enter authorization number (four digits) which you receivePlease enterduring a pre-authorisation, and press [ ]. Use key [ ] , toauthorization numberalter incorrectly entered digit.123456Enter the amount of money, then press key [ ].During this taime terminal is printing merchant data and amount on the reciept.As a result of successful transaction a two copies of the6Printing a copy.reciept will be printed.13

POS terminal Vx510Instructions for useBankPOINT TSBi ernieku iela 1.RIGATEL. 7552222DATE 15/05/2003MASTERCARDTIME 14:24:155460439999999999VALID TO 03/02Offline ------signatureTerm.: PNT00007 Receipt 001 File:0002 D@1Authorisation code: 999999Thank youLet’s come againAfter printing, the receipt must be given to client for signing. Signature on the receipt must becompared with signature on the card mandatory.If rejection highlights instead of authorisation code, see ‘Rejections of unsuccessful card authorisation’ to clarify thereason of rejection. If any messages, not described in this chapter, appears on the screen or reciept, see chapter "Errormessages".14

POS terminal Vx510Instructions for use9. Returning of transactionProcedure of performing the operation:1READY FOR TRANSACTIONpull card2ReturningOffline purchasePurchase(manual) F43Enter dynamic password****45Pull cardOr enterCard numberReturningPress a key [F1] –Menu. Menu, shown at step 2, willbe displayed on the screen.F2F3With keys [F2], [F3], [F4] is possible to select arequired operation. To make returning, key [F2] mustbe pressed.Must be entered dynamic password and pressed [ ].To find out a dynamic password, must call totechnical assistance No. (phones indicated at“introduction”).Card must be pulled through or number entered withterminal keys.Enter the amount of money, then press key [ ].Enter amountLs 0.006Enter last four digits of card’s number and press [ ].Use key [ ] , to alter incorrectly entered digit.Step 6 may be omitted, if Bank gives such permission.Last 4 digitsDuring this time terminal is printing merchant data and amount on the reciept.7During terminal’s calling to authorisation center and cardCalling.verification, the following messages may be displayedConnectingon the screenAsa result of successful transaction a two copies of the8Printing a copy.reciept will be printed.15

POS terminal Vx510Instructions for useBankPOINT TSBi ernieku iela 1.RIGATEL. 7552222Date 03/03/2002Maestro6762521000686048VALID TO 02/06Time 10:10:12ReturningAMOUNT: rm.: PNT00007 Receipt 001 File:0002 D@1Authorisation code: 999999Program: OMNI EMV ver:1.03Thank youLet’s come againAfter printing, the receipt must be given to client for signing.Signature on the receipt must be compared with signature on the card mandatory.If rejection highlights instead of authorisation code, see ‘Rejections of unsuccessful card authorisation’ to clarify thereason of rejection. If any messages, not described in this chapter, appears on the screen or receipt, see chapter "Errormessages".16

POS terminal Vx510Instructions for use10. Data transmissionData accumulated during a day the terminal automatically send to card processing center. If the session of datatransmission is successful and the sent data match with accumulated at card’s center, the statement is printed. If automatic datatransmission fails, it must be repeated as described below.1READY FOR TRANSACTIONPull cardPress a key [Statements] . Key is located at the top rowof keyboard.2Enter merchant’spasswordEnter merchant’s keyword and press key [ ].3StatementsLights up and appears until meny key is pressed.[F2] – daily statement sending and printing;[F3] – printing all transactions by cards occured duringa day;[F4] – printing daily statement.In this section described pressing a key [F2].Send F2Reciept’s F3Journal’s F44Send statementAll F2Center No. 1 F3Center No. 2 F45Calling.ConnectingOffered choice [F2], [F3] and [F4] by pressing[F2] – all transactions printed, refered to bothtoauthorization center[F3] – all transactions printed, which refers toauthorization center 1[F4] – printed transactions center 2During calling and statement sending the followingmessages may be displayed on the screen.BankPOINT TSBi ernieku iela 1.RIGATEL. 7552222Date 03/03/2002Time �S ------------------ALL CARDSLVLQUANTITY2AMOUNT60.00STATEMENT SENTTerm.:POINT004 Reciept:0012 File:001If, for any reason, statement was not printed successfully – i.e., check don’t going out, paper jams,etc., it is possible to make a last receipt copy, including also statement copy (see page 21)17

POS terminal Vx510Instructions for use11. VoidingVoiding of purchase may be processed only if voiding transaction is still located at the terminal’s memory and notsent to card’s processing center. Transaction voiding is available only if match all of the card, reciept number and amount.Procedure of performing the operation:1READY FOR TRANSACTIONPull cardPress a key [Voiding] . Key is located at the top row ofkeyboard.2Enter merchant’spasswordEnter merchant’s keyword and press key [ ].3Number of reciept? 464Voiding the purchaseEnter amountLs 0.00Last receipt number appears on the screen, if you wantto void it, press [ ]. To void other transaction, presscorresponding receipt number (pour digits) or press[X] to decline and return to terminal’s main screen.Enter merchant’s keyword and press [ ].5Calling.ConnectingTerminal is calling to authorisation center. Duringcalling different messages may be displayed on thescreen The reciept for voided transaction is printed.BankSIA “POINT”Bi ernieku. 1RIGATEL. 7552222Date 03/032002Time11:39:35Maestro6762521000686048VALID TO 02/06Voiding of purchaseAMOUNT:LVL0.26Term: POINT004 Receipt 0003 File 002Authorisation code 011987Program: OMNI EMV ver:1.03Thank youLet’s come again18

POS terminal Vx510Instructions for use12. Other statementsBefore the sending of daily statement it is possible to print two types of statements: Reciept’s statement and Journalstatement.Reciept’s statement contains all transactions occured during a day in ch

If you have uncertainties or issues, which is not described in this manual – call the authorisation center service department by phone number indicated on your terminal. POS terminal Vx510 Instructions for use 4 2. Storage requirements of terminal POS terminal ‘VX510’ ir electronic device, which must be stored according to instructions of .

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