Warranty And Owner Assistance Information

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18 CHEV Limited Warranty Owner Assistance COV en US 23168735C 2017AUG29.ai 1 8/17/2017 3:14:24 PMCMYCMMYCYCMYK23168735 C

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/17IMPORTANT: This booklet contains important information about your vehicle's warranty coverage. It alsoexplains owner assistance information and GM's participation in an Alternative Dispute ResolutionProgram.Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Besure to keep it with your vehicle if you sell it so future owners will have the information.Owner's Name:Phone Number:Street Address:City & State:Vehicle Identification Number (VIN):Date Vehicle First Delivered or Put In Use:Odometer Reading on Date Vehicle First Delivered or Put In Use: 2017 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.Part No. 23168735 C Third Printing

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/17

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/172018 Chevrolet Limited Warranty andOwner Assistance InformationImportant Message toOwners. . . . . . . . . . . . . . . . . . . . . . . . 1GM's Commitment . . . . . . . . . . . . . . 1Owner Assistance . . . . . . . . . . . . . . . 1GM Participation in an AlternativeDispute Resolution Program . . . 1Warranty Service– UnitedStates . . . . . . . . . . . . . . . . . . . . . . . . . 1Warranty Coverage at aGlance . . . . . . . . . . . . . . . . . . . . . . . . . 2New Vehicle Limited Warranty . . . 2Emission Control SystemWarranty . . . . . . . . . . . . . . . . . . . . . . . 2New Vehicle Limited Warranty . . .4What Is Covered . . . . . . . . . . . . . . . . 4What Is Not Covered . . . . . . . . . . 10Chevrolet Volt, Bolt EV, andMalibu Hybrid . . . . . . . . . . . . . . . . 13Drive Motor BatteryCoverage . . . . . . . . . . . . . . . . . . . . 14Chevrolet Silverado eAssist Coverage . . . . . . . . . . . . . . . . . . . . 15What Is Not Covered . . . . . . . . . . 15Things to Know About the NewVehicle Limited Warranty . . . . 16Warranty Repairs – ComponentExchanges . . . . . . . . . . . . . . . . . . . 16Warranty Repairs – RecycledMaterials . . . . . . . . . . . . . . . . . . . . . 16Tire Service . . . . . . . . . . . . . . . . . . . . 16Aftermarket EnginePerformance EnhancementProducts and Modifications . . . 16After-Manufacture“Rustproofing” . . . . . . . . . . . . . . . . 17Paint, Trim, and AppearanceItems . . . . . . . . . . . . . . . . . . . . . . . . . 17Vehicle Operation and Care . . . 17Maintenance and WarrantyService Records . . . . . . . . . . . . . . 17Chemical Paint Spotting . . . . . . . 17Warranty Coverage –Extensions . . . . . . . . . . . . . . . . . . . 18Warranty Service — ForeignCountries . . . . . . . . . . . . . . . . . . . . . 18Permanent Relocation . . . . . . . . . 18Original EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 19Recreation Vehicle and SpecialBody or EquipmentAlterations . . . . . . . . . . . . . . . . . . . . 19Pre-Delivery Service . . . . . . . . . . . 19Production Changes . . . . . . . . . . . 20Noise Emissions Warranty forLight Duty Trucks Over10,000 Lbs Gross VehicleWeightRating (GVWR) Only . . . . . . . . . . 20Emission Control SystemsWarranty . . . . . . . . . . . . . . . . . . . . . . 21What Is Covered . . . . . . . . . . . . . . . 21How to Determine theApplicable Emissions ControlSystem Warranty . . . . . . . . . . . . . 21Federal Emission ControlSystem Warranty . . . . . . . . . . . . . 21California Emission ControlSystem Warranty . . . . . . . . . . . . . 22Emission Warranty Parts List . . 2. 5Replacement Parts . . . . . . . . . . . . 28Maintenance and Repairs . . . . . . 29Claims Procedure . . . . . . . . . . . . . . 29

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/172018 Chevrolet Limited Warranty andOwner Assistance InformationCustomer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . 31State WarrantyEnforcement Laws . . . . . . . . . . . 33Warranty Information forCalifornia Only . . . . . . . . . . . . . . . 34Special Coverage AdjustmentPrograms Beyond the WarrantyPeriod . . . . . . . . . . . . . . . . . . . . . . . . 35Customer Assistance Offices . . 3. 6Customer Assistance for TextTelephone (TTY) Users . . . . . . . 37Roadside AssistanceProgram . . . . . . . . . . . . . . . . . . . . . . 38Courtesy TransportationProgram . . . . . . . . . . . . . . . . . . . . . . 39Chevrolet Protection . . . . . . . . . . 40We’re Behind You On All TheRoads Ahead . . . . . . . . . . . . . . . . 40

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/17Important Message to Owners.GM's CommitmentChevrolet is committed to ensuringan excellent ownership experiencewith your new vehicle.Your dealer also wants you to becompletely satisfied and invites youto return for all your service needs,both during and after the warrantyperiod.Owner AssistanceThe dealer is best equipped toprovide all your vehicle's serviceneeds. Should you ever encounter aproblem that is not resolved duringor after the limited warranty period,talk to a member of dealermanagement. Under certaincircumstances, GM and/or GMdealers may provide assistanceafter the limited warranty period hasexpired when the problem resultsfrom a defect in material orworkmanship. These instances willbe reviewed on a case-by-casebasis. If the issue has not beenresolved to your satisfaction, followthe Customer SatisfactionProcedure 0 31.We thank you for choosing GM.GM Participation in anAlternative Dispute ResolutionProgramSee Customer SatisfactionProcedure 0 31 for information onthe voluntary, non-bindingAlternative Dispute ResolutionProgram in which GM participates.Warranty Service– UnitedStatesThe selling dealer has invested inthe proper tools, training, and partsinventory to ensure that anynecessary warranty repairs can be1made to your GM vehicle. GMrequests that the vehicle bereturned to the selling dealer for allwarranty repairs. If a situation orevent occurs where you aresignificantly inconvenienced, anauthorized GM dealer can make thewarranty repairs. However, in theevent the dealer is not able toperform the repair due to the specialtool and training requirements,contact the Customer AssistanceOffices 0 36. If you are unable toreturn to the selling dealer, contact aGM dealer in the United States,Canada or Mexico for warrantyservice.

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/172Warranty Coverage at a GlanceThe warranty coverages aresummarized below.New Vehicle Limited WarrantyBumper-to-Bumper (IncludesTires). Coverage is for the first 3 yearsor 36,000 miles, whichevercomes first.Powertrain. Coverage is provided for 5 yearsor 60,000 miles, whichevercomes first. 2500 and 3500 Series HeavyDuty (HD) Pickups equippedwith a 6.6L Duramax Turbo-Diesel Engine are coveredfor 5 years or 100,000 mileswhichever comes first. Certain commercial fleet and/orgovernment fleet vehiclespurchased under a qualify fleetaccount number are covered for5 years or 100,000 miles,whichever comes first. Pleaserefer to your Chevrolet dealer fordetails.covered under the NewVehicle Limited WarrantyBumper-to-Bumper coverageexplained previously. Specifiedmajor components arecovered for the first 8 years or80,000 miles, whichevercomes first.Sheet Metal. Corrosion coverage is for thefirst 3 years or 36,000 miles,whichever comes first. Rust-through coverage is for thefirst 6 years or 100,000 miles,whichever comes first.Emission Control SystemWarrantyFor light duty trucks, see How toDetermine the Applicable EmissionsControl Systems Warranty underEmission Control Systems Warranty0 21 for more information.Federal. Gasoline Engines and CarDiesel Engines‐ Defects and performance forcars and light duty truckemission control systems arecovered for the first 2 years or24,000 miles, whichevercomes first. From the first2 years or 24,000 miles to3 years or 36,000 milesdefects in material orworkmanship continue to be‐ Defects and performance forheavy duty truck emissioncontrol systems are coveredfor the first 5 years or50,000 miles, whichevercomes first.6.6L Duramax Turbo-DieselEngines are covered for the first5 years or 50,000 miles,whichever comes first.California. Gasoline Engines and CarDiesel Engines‐ Defects and performance forcars and trucks with light dutyor medium duty emissioncontrol systems are coveredfor the first 3 years or50,000 miles, whichevercomes first.

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/17Warranty Coverage at a Glance‐ Specified components for carsor light duty trucks equippedwith light duty or medium dutytruck emission control systemsare covered for the first7 years or 70,000 miles,whichever comes first.6.6L Duramax Turbo-DieselEngines‐ Defects and performance forthe emission control systemsare covered for the first5 years or 50,000 miles,whichever comes first.‐ Specified components for theemission control system arecovered for the first 7 years or70,000 miles, whichevercomes first.Important: Some Californiaemission vehicles may have specialcoverages longer than those listedhere. See “California EmissionControl System Warranty” underEmission Control Systems Warranty0 21.Noise Emissions. Coverage is for applicablevehicles weighing over10,000 lbs based on the GrossVehicle Weight Rating (GVWR)only, for the entire life of thevehicle.3

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/174New Vehicle Limited WarrantyGM will cover repairs to the vehicleduring the warranty period inaccordance with the following terms,conditions, and limitations.No ChargeWhat Is CoveredObtaining RepairsWarranty AppliesTo obtain warranty repairs, take thevehicle to a Chevrolet dealer facilitywithin the warranty period andrequest the needed repairs.Reasonable time must be allowedfor the dealer to perform necessaryrepairs.This warranty is for Chevroletvehicles registered in the UnitedStates and normally operated in theUnited States, and is provided to theoriginal and any subsequent ownersof the vehicle during the warrantyperiod.Repairs CoveredThe warranty covers repairs tocorrect any vehicle defect, not slightnoise, vibrations, or other normalcharacteristics of the vehicle due tomaterials or workmanship occurringduring the warranty period. Neededrepairs will be performed using new,remanufactured, or refurbishedparts.Warranty repairs, including towing,parts, and labor, will be made at nocharge.Warranty PeriodThe warranty period for allcoverages begins on the date thevehicle is first delivered or put inuse and ends at the expiration ofthe coverage period.Bumper-to-Bumper CoverageThe complete vehicle is covered for3 years or 36,000 miles, whichevercomes first, except for othercoverages listed here under “WhatIs Covered” and those items listedunder “What Is Not Covered” later inthis section.Powertrain Component WarrantyCoverage. Coverage is provided for 5 yearsor 60,000 miles, whichevercomes first. 2500 and 3500 Series HeavyDuty (HD) Pickups equippedwith a 6.6L DuramaxTurbo-Diesel Engine are coveredfor 5 years or 100,000 mileswhichever comes first. Certain commercial fleet and/orgovernment fleet vehiclespurchased under a qualify fleetaccount number are covered for5 years or 100,000 miles,whichever comes first.Engine Coverage includes: Allinternally lubricated parts, engine oilcooling hoses and lines. Alsoincluded are all actuators andelectrical components internal to theengine (e.g., Active FuelManagement Valve Lifter OilManifold) cylinder head, block,timing gears, timing chain, timingcover, oil pump/oil pump housing,OHC carriers, valve covers, oil pan,

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/17New Vehicle Limited Warrantyseals, gaskets, manifolds, flywheel,water pump, harmonic balancer,engine mount, turbocharger, andsupercharger. Timing belts, andother associated componentsrequired in the timing belt servicereplacement procedure are covereduntil the first scheduledmaintenance interval.module, integral oil cooler,transmission adapter plate, commonfuel rails, fuel filter assembly, fueltemperature sensor, and functionblock.Diesel Components Coverageincludes: Cylinder block andheads and all internal parts, intakeand exhaust manifolds, timinggears, timing gear chain or belt andcover, flywheel, harmonic balancer,valve covers, oil pan, oil pump,water pump, fuel pump, enginemounts, seals, and gaskets. Parts ofthe Emissions Reduction Systemsuch as the emissions reductionfluid tank, injectors, sensorsincluding NOx and exhaust, and theExhaust Particulate Filter. GlowPlug Control System: Control/glowplug assembly, glow plugs, coldadvance relay, and engine controlmodule. The fuel injection controlExclusions: Excluded from thepowertrain coverage are sensors,wiring, connectors, engine radiator,coolant hoses, coolant, and heatercore. Coverage on the enginecooling system begins at the inlet tothe water pump and ends with thethermostat housing and/or outletthat attaches to the return hose.Also excluded is the starter motor,entire pressurized fuel system(in-tank fuel pump, pressure lines,fuel rail(s), regulator, injectors, andreturn line) as well as the Engine/Powertrain Control Module and/ormodule programming.Important: Some of thesecomponents may also be coveredby the Emissions Warranty. SeeEmission Warranty Parts List 0 255Transmission/Transaxle Coverageincludes: All internally lubricatedparts, case, torque converter,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transmission/transaxle. Also covered are anyactuators directly connected to thetransmission (slave cylinder, etc.).Exclusions: Excluded from thepowertrain coverage aretransmission cooling lines, hoses,radiator, sensors, wiring, andelectrical connectors. Also excludedare the clutch and pressure plate aswell as any Transmission ControlModule and/or moduleprogramming.

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/176New Vehicle Limited WarrantyTransfer Case Coverage includes:All internally lubricated parts, case,mounts, seals, and gaskets as wellas any electrical componentsinternal to the transfer case. Alsocovered are any actuators directlyconnected to the transfer case aswell as encoder motor.Exclusions: Excluded from thepowertrain coverage are transfercase cooling lines, hoses, radiator,sensors, wiring, and electricalconnectors as well as the transfercase control module and/or moduleprogramming.Drive Systems Coverageincludes: All internally lubricatedparts, final drive housings, axleshafts and bearings, constantvelocity joints, propeller shafts anduniversal joints. All mounts,supports, seals, and gaskets as wellas any electrical componentsinternal to the drive axle. Alsocovered are any actuators directlyconnected to the drive axle (e.g.,front differential actuator).Exclusions: Excluded from thepowertrain coverage are all wheelbearings, drive wheel front and rearhub bearings, locking hubs, drivesystem cooling, lines, hoses,radiator, sensors, wiring, andelectrical connectors related to drivesystems as well as any drive systemcontrol module and/or moduleprogramming.Tire CoverageThe tires supplied with your vehicleare covered by General Motorsagainst defects in material orworkmanship under thebumper-to-bumper warrantycoverage. Wear-out is notconsidered a defect, and it mayoccur before the vehicle warrantyexpires. In this case, the owner isresponsible to purchasereplacement tires, or seek coveragesolely from the tire manufacturer.For vehicles within thebumper-to-bumper warrantycoverage, defective tires will bereplaced on a prorated adjustmentbasis according to the followingmileage-based schedule:

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/17New Vehicle Limited Warranty2018 Chevrolet Tire Pro-Rate ChartMileage (mi)Percent Covered byChevrolet (Tire Cost)Percent Covered byChevrolet (Labor 30,00030%100%30,001-36,00020%100%36,000 0%0%This schedule applies to the price ofthe tires only. GM will cover 100% ofthe cost to mount and balance thetires replaced under warranty for thefull bumper-to-bumper warrantyperiod.After your New Vehicle LimitedWarranty expires, you may stillhave prorated warranty coverageon your original equipment tires bythe tire manufacturer. Contact your7GM dealer or the tire manufacturerof the brand of tires on your vehiclefor more information. The followingis a list of current tire manufacturer'swebsites and toll-free customerassistance numbers.

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/178New Vehicle Limited WarrantyTire CompaniesCompanyWebsiteToll-Free NumberBridgestone Americas TireOperations, 47-3435Hankookwww.hankooktireusa.com1-877-740-7000 (East)1-800-426-8252 1-866-509-7067When a tire is removed from servicedue to a covered warranty conditionunder a tire manufacturer's limitedwarranty program, you may beeligible for a tire replacement or acomparable new tire on a proratedbasis.The tire manufacturer's limitedwarranty program, which can beobtained by calling or visiting thetire manufacturer's website or anyauthorized dealer, is in lieu of allother remedies or warranties,expressed or implied, arising by lawor otherwise, including fitness for aparticular purpose ormerchantability. The tiremanufacturers expressly disclaimliability for indirect, special,incidental, or consequentialdamages, lost profit, loss ofbusiness, loss of goodwill, loss ofreputation, punitive or any otherdamage, cost, or loss of any kind.*

Chevrolet Limited Warranty and Owner Assistance Information (GMNALocalizing-U.S.-10999166) - 2018 - CRC - 8/18/17New Vehicle Limited Warranty*Some states do not allow theexclusion or limitation of incidentalor consequential damages, so theabove limitations or exclusion maynot apply to you.Accessory CoveragesMost GM parts and accessoriessold and permanently installed on aGM vehicle by a GM Dealer or GMapproved Accessory Distributor/Installer (ADI) prior to delivery willbe covered under the applicableportion (Bumper-to-Bumper,Powertrain, etc.) of the New VehicleLimited Warranty. In the event GMaccessories are installed aftervehicle delivery, or are replacedunder the New Vehicle LimitedWarranty, they will be covered, partsand labor, for the balance of theapplicable portion of the NewVehicle Limited Warranty, but in noevent less than 12 months/unlimited miles.GM accessories sold over thecounter, or those not requiringinstallation, will continue to receivethe standard GM Dealer PartsWarranty of 12 months from the dateof purchase, parts only.GM Licensed and IntegratedBusiness Partner (IBP) Accessoriesare covered under theaccessory-specific manufacturer'swarranty and are not warranted byGM or its dealers.CautionThis warranty excludes:Any communications device thatbecomes unusable or unable tofunction as intended due toun

Transmission/Transaxle Coverage includes: All internally lubricated parts, case, torque converter, mounts, seals, and gaskets as well as any electrical components internal to the transmission/ Chevrolet Limited Warranty and Owner Assistance Information (GMNA-Localizing-U.S.-10999166) - 2018 - CRC - 8/18/17 . Important: Important: Warranty. warranty. Warranty. . assistance.,. General .

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