DOCUMENT RESUME. JC 740 043 Farmer, James A., Jr.; And

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DOCUMENT RESUME.JC 740 043ED 086 289AUTHORTITLEINSTITUTIONSPONS AGENCYFarmer, James A., Jr.; And OthersThe Report on the Chartering Process.Coast Community Coll. District, Costa Mesa, Calif.California Community Colleges, Sacramento. Office ofthe Chancellor.; California State Dept. of Education,Sacramento. Div. of Vocational Education.PUB DATENOTE73180p.EDRS PRICEDESCRIPTORSMF- 0465 HC- 6.58Administrator Education; Communication (ThoughtTransfer); Community Colleges; EducationalAdministration; High Schools; *Inservice Education;*Interpersonal Relationship; Interviews; *ManagementSystems; *Vertical Organization; *VocationalEducation; Workshops*Chartering ProcessIDENTIFIERSABSTRACTA year-long research project was conducted concerningchartering as a potential management and communications tool invocational-occupational education. Chartering is defined as amanagement tool which allows two individuals in the same or relatedorganizations, sharing different levels of t!e same mission, toachieve an understanding of each other's needs and capabilities byestablishing a mutually helpful relationship. The process is onewhereby: critical issues are identified through scanning; essentialparts of a critical issue are organized through mapping; agreementand validation are achieved through communication with significantothers; and the performance record, value and worth of programs arereported through showing evidences of accomplishment. Preliminaryinterviews were conducted with 51 local, State and Federal vocationaloccupational administrators to determine their perceptions of theneed for chartering and the process itself. Field tests of theprocess were then conducted with 56 high school and community collegeadministrators. These administrators received training in thechartering process in two workshops. Through a questionnaire andfollowup interviews, data were gathered concerning the participants'perceptions of the process. Analysis of the data indicates that mostparticipants viewed the process as beneficial to them and the time tobe trained in the process as the primary cost. Recommendations forfuture use of the process are offered. (Pnr relat*d document, see JC740044.) (Author/KM)

FILMED FROM BEST AVAILABLE COPYU.S. DEPARTMENT OF HEALTH.EDUCATION & WELFARENATIONAL INSTITUTE OFEDUCATION1kTHIS DOCUMENT HAS BEEN REPRO.DUCED EXACTLY AS RECEIVED FROMTHE PERSON OR ORGANIZATION OHIGINATING IT. POINTS OF VIAW OR OPINIONSSTATED DO NOT NECESSARILY REPRE.SENT OFFICIAL NATIONAL INSTITUTE OFEDUCATION POSITION OR POLICY.THE REPORT OM THECHARTERIMG PROCESSJames A. Farmer, Jr.J. David DeshlerRobert G. WilliamsGraduate School of EducationUCLA- I 730This study was conducted by the Coast CommunityCollege District in cooperation with the Universityof California at Los Angeles, Newport-Mesa Unified SchoolDistrict, and Huntington Beach Union High School District.UThis-studyvas sponsored by the Chancellor's Office, CaliforniaCommunity Colleges, and the California State Department ofEducation, Vocational Education Unit, and funded under the-Vocational' Education AmendMents of 1968(Public Law 90-576, Part C Research).

TABLE OF CONTENTSI.II.III.IV.V.VI.NEED FOR THE PROJECT1HISTORY OF THE CHARTERING PROJECT3DESIGN OF THE PROJECT5A. Search of the Related Research Literature6B. Preliminary Field Interviewing6C. Design of the Field Test11D. Training and Field Testing11E. Analysis and Reporting13THEORY/14DATA COLLECTION/15REPORT OF THE DATA18A. Descriptions of the Context in whichChartering was Developed and Field Tested19B. Responses of Participants to the Chartering Experience40C. Participants' Perceptions of the MostBeneficial Uses of Chartering44Scanning and Selecting Critical Issues45Planning and Organizing486ommunicating and Validating50Assessing.and Evaluating55D. Conditions Viewed by Participants as BeingMost Beneficial for Use of Chartering59E. Participants' Perceptions of the CostBenefit of Chartering64F. Assessing the Feasibility of AdoptingChartering68

VII.VIII.RECOMENDATIONS77DEFINITIONS OF TERMS82APPENDICES85A. Narrative Related to the Models(Appendix B)B. Chartering Models8694C. Theoretical Article - - "Assisting Significant Others to Appreciate Technical-Vocational Education in Community Colleges" byJames A. Farmer, Jr.109D. Questionnaire133E. Interview Guide for Demanders137F. Interview Guide for Demandors139G. Questionnaire Data Analysis Tables140BIBLIOGRAPHY173

ABSTRACTHaving identified chartering as a potential management andcommunications tool which vocational-occupational education coulduse to improve its effectiveness and furnish evidence of its accomplishments, the California Community College system and theCalifornia State Board of Education funded a year-long researchproject which was conducted by the Coast Community College District with the assistance of the University of California, LosAngeles.Chartering, as conceptualized and implemented in theproject is defined as a management tool which provides a processby which two individuals in the same or related organizations,sharing different levels of the same mission of responsibility,can achieve an understanding of each other's needs and capabilities by establishing a mutually helpful relationship. The processis one whereby: critical issues are identified through scanning;essential parts of a critical issue are organized through mapping;agreement and validation are achieved through communication withsignificant otherS; and the performance record, value, and worthof programs are reported through showing evidences of accomplishment from past periods of time to the present.Following research of the literature related to chartering,preliminary field interviews were conducted with 51 local, stateand federal vocational - occupational administrators to determinetheir perceptions for the need for chartering and their reactionsto preliminary conceptualizations of the process. Field tests ofthe process were then conducted with 25 administrators in theCoast Community College District and with 31 administrators in theHuntington Beach and Newport-Mesa High School Districts. Theseadministrators received training in the. Chartering Process in oneworkshop; developed charters in relation to what they identifiedas critical issues during and following that workshop; receivedtechnical assistance from the research staff; and presented theircharters at a subsequent workshop. Through the use of a questionnaire and follow-up field interviews, data were gathered concerning the participants' perceptions of the cost-benefit of the Chartering Process. Analysis of data from the interviews, questionnaire,and tha field test indicates that most participants viewed theChartering Process as beneficial to them as administrators andviewed the time to be trained in the process as the primary cost.Recommendations for the future use of the Chartering Process arepresented in the report.

I.NEED FOR THE PROJECTThe need for the Chartering Project was rooted in the need for amanagement and communication tool which would serve to reduce the disparityof performance expectations that exist within and between vocational education systems or agencies.This need, along with a definition of Chartering,the goal and Objectives of the project, were described in the contract issuedunder the provisions of the Vocational Education Amendments of 1968, P.L.90-576, as follows:DefinitionChartering can be defined as a management tool which providesa process by which two related organizations, sharing different levelsof the same mission responsibility, can achieve an understanding ofeach other's needs and capabilities by establishing a mutually helpfulrelationship.NeedCChartering is a potential management and evaluation tool WhiChvocational-occupational education can use to improve its effectivenessind to furnish evidence of its accomlishment to the public agencieswhich support it.It is a systematic and cooperative procedure bywhich agreement can be reached about goals and objectivei between thestate agencies and the local agencies that are responsible for thedelivery of occupational or vocational education. Such agreementsconcern the appropriateness of goals and objectives for meeting theneeds of the persons served.The cooperative procedures and processescalled for in chartering could be used between any two of the agenciesshown below:SchoolsandllegesRegionalOfficesState Dept. of Educ.Calif. Comm. CollegesU. S. Officeof Education.JointCommitteeState Bd, of Educ.Board of GovernorsThe ability of schools and colleges to achieve the goals andobjectives for vocational education appropriate to their level isnot always in keeping with the expectations of the state agenciesrepresented by the Office of the Chancellor and the State Departmentof Education. Likewise, the achievement of goals and objectivesappropriate to state-level agencies is not always compatible with theexpectations of the schools and collegeS which perceive them as unrealistic in terms of their.local needs and resources.1

In some instances the misunderstandings between these agenciesare difficult to identify and resolve simply because of the lack ofan effective means of communication between the agencies involved.This general problem is accentuated by recent increase in the sizeand complexity of the program of vocational education.Management practices which were appropriate for a smaller andless complex structure are under stress. It is anticipated that theproblem will be greater as the growth in vocational education continues and as the pressures for more detailed accounting to supporting agencies continue. Chartering has the potential of provlding animproved management tool for increasing the effectiveness of communication among agencies responsible for vocational and occupationaleducation.The chartering process is established in concept and must berefined and tested to determine its feasibility as an operationalmanagement and evaluation tool and, if the process is to gain acceptance, the agencies which will be involved with its use must participatein its development.At the request of the Division of Occupational Education,Chancellor's. Office, California Community Colleges, and CaliforniaState Department of Education, Vocational Education Section, OrangeCoast College has agreed to serve as the coordinating agency for achartering feasibility study utilizing investigators from the University of California at Los Angeles, who will work with representatives from selected Orange County high schools, regional secondarylevel vocational education supervis0rs, consultants from the regionalTheCommunity College staff, and personnel from Orange Coast College.need for the study is based on the prevailing disparity in performanceexpectations among the agencies represented above.The problem isto reduce this disparity.Goal,It is the goal of this project to improve the effectiveness ofvocational and occupational education by identifying and subsequentlyusing the management techniques necessary for providing communicationand cooperation in an increasingly complex educational system.Objectives--s1.The project director will develop a manual which will includedefinitions, guidelines, procedures, and a delineation and descriptionof cooperative activities for the purpose of implementing chartering asan operational practice in vocational education in California publicschools and community colleges.The manual will be the result ofextensive experimentation and testing, and it will be submitted to apanel of practitioners representing the schools, colleges, and stateagencies involved. This panel will review the manual and make recommendations concerning revisions. A final draft of the manual will besubmitted to the panel upon completion of the project.

2.The project director will report on his assessment of thefeasibility of chartering as an operational process, including itscost.The data obtained in the field test will be presented to apanel of educational administrators selected jointly by the Divisionof Occupational Education of the Chancellor's Office and the VocationalEducation Section of the State Department of Education for judgmentsat the conclusion of the project.The need for this study was further supported by the fact that theperceptions of the decision-makers and the demands which they make on vocational education differ at the local, state and national levels.sequences cThe con-these different perceptions is illustrated by Gephart (1971)in connection with the evaluation of federally funded programs.The decisions made by Congress about federally funded programsare not the same as the decisions made by a local school districtabout federally funded programs. However, the data called for inthe evaluation guidelines developed for federal programs calls forthe use of the same data at the local school level, at the state leveland at the national level. Until the differences in decision levelsand the constraints these levels impose on decisions are recognized,and until information-generating techniques are applied AFTER decisionsettings are described, evaluation of federally funded programs willcontinue to appear to be a futile effort at the local level and afumble at the national level. And further, cost-benefit analyseswill lead educators in directions having unforeseen debilitatingside effects (p. 61).II.HISTORY OF THE CHARTERING PROJECTThe Chartering Process was developer by Dr. James A. Farmer, Jr. ofthe University of California at Los Angeles as a management tool andcommunication process (Farmer, 1971).It was grounded in prior efforts ofLopez (1970) and others in business and industry.Vocational educationleaders in the State Department of Education sought to determine the feasibilityof the early conceptualization of the Chartering Process.They solicited theSan Diego Unified School District to field test this conceptualization ofthe Chartering Process during the 1972-73 school year.Shortly thereafter, representatives of the State Board of Educationand the Office of the Chancellor of the California. Community Colleges3

solicited Dr. Farmer to further develop the Chartering concept and testits feasibility with the vocational education personnel in a CommunityCollege District and its feeder high school districts.Coast CommunityCollege District in Costa Mesa, along with Huntington Beach Union High SchoolDistrict and Newpoet-Mesa Unified High School District, agreed to participatein the development and field test of Chartering.Primary personnel of the Chartering Project are listed as follows:James A. Farmer, Jr., U.C.L.A.---Project Directorohn Owens, Vice-Chancellor, Vocational Education,Coast Community College District--Project ManagerVaughn N. Redding, District Director of CooperativeEducation, Coast Community College District--Co-DirectorJ. David Deshler, U.C.L.A.--Research Assistant,Robert G. Williams, U.C.L.A.--Research AssistantDonald F. Averill, Director of Career Education,Huntington Beach Union High SchoolDonald Hout, Director of Instructional Services,Newport Mesa Unified High School DistrictIn addition to the above persons, the Advisory Committee for the projectincluded:Dale Rossi, Regional Coordinator, State Departmentof EducationAl Urias, Regional Coordinator, Chancellor's Office,California Community CollegesErnest Neasham, Evaluation Consultant, State Departmentof EducationWilliam Morris, Evaluation Specialist, Chancellor'sOffice, California Community CollegesThomas Bogetich, Executive Director CaliforniaAdvisory Council on Vocational Education4

III.DESIGN OF THE PROJECTThe design of the Chartering Project was developed, as specified inthe funding document, as follows:ProceduresPhase I - PlanningA.A search of the related research literature will be conducted.B.Planning the field test will include the following activities:1.Analysis of the existing vocational education activities ofthe selected high school districts and the community collegedistricts and the policy relationships these participantsmaintain with various local and state political entities.2.Design of field test procedures including schedule of activities,refinement of the chartering scale, records, and observations.3.Training of participating personnel in the concept and techniquesof chartering.Phase II - Field TestThis will consist of conducting the chartering processes involvingpersonnel from cooperating schools, Coast Community Collegl and StateRegional offices. Chartering activities will include the use of thechartering scales and process as a formal procedure to explicitlyproduce evidences of,accountability in a system in which the objectiveshave already been determined, but without explicit consideration oftheir implications as evidences of accountability. Observation ofthe process will be Made and recorded.Phase III - Analysis and ReportingData consisting of recorded observations, participant interviews,and the written product of the process will be analyzed.The mosteffective methods and processes for carrying out chartering will beidentified and described. (See Objective Number 1)Data concerning feasibility and cost effectiveness will also beorganized and analyzed so that factual information and recommendationscan be reported to a selected panel of vocational educators.(SeeObjective Number 2)Elaborations on this design which developed into the present design wereapproved by the Advisory Committee.detail.The design is presented now in greater

A. SEARCH OF THE REIALLD RESEARCH LITERATURETo determine the feasibility of the Chartering Process as a potentially operational management and communication tool for Vocational Education, it was found necessary to refine the concept through extensiveliterature research of primary and secondary sources.Sources that werefound to be most relevant were related to the following themes:communica-tion, management and administration, accountability, evaluation,.vocationaleducation, values, organizational development, management by objectives,educational philosophy, and research methodology.The bibliography at theend of this report will detail sources that contributed to this stue4y.Particularly helpful in understanding the concepts that relate to Charteringwere the following authors:Vickers (1965 and 1968), Drucker (1954 and 1966),Farmer (1971), Lopez (1970), Browder (1971), Stake (1970), Etzioni (1968),Little (1970), Meehan (1969), Rokeach (1968), Lawrence and Lorge (1969),Dewe; (1933), and Dexter (1970).B.PRELIMINARY FIELD INTERVIEWINGThrough the use of specialized and elite interviewing (to be definedunder data collection), personnel in the various systems of vocational education were interviewed for the following purposes:(a)to acquaint the research team with the personnel and natureof vocational education being conducted;(b)to share with them theoretical material related to theChartering Project and to solicit their reactions andcontributions;(c)to attempt to identify and appreciate pressures and demandsfor accountability and the manner in which excellence isevidenced.Fifty-one persons were interviewed in the following systems or agencies:Coast Community College District; Newport -Mesa. Unified High School District;6

Huntington Beach Union High School District; the California State Departmentof Education; the Chancellor's Office; California Community Colleges; theRegional U.S. Office of Education; the American Vocation Association; andthe U.S. Office of Education.The preliminary interview data were analyzed and the resultantgeneralizations evolved as to the interviewees' perceptions of VocationalEducation in relation to the following themes:evidencing the worth or valueof a program, communication processes, accountability overload, and perception of pressures and demands.These generalizations, along with severaltypical responses to the interviews, are presented below.Concerning the worth or value of a program, analysis of the data indicatedthat:1.District level personnel want the values which they see in theirprograms to be appreciated by those to whom they report.2.District level personnel, on the whole, do not have a formalsystem for identifying, collecting and processing evidences ofworth or value for the purpose of reporting these to those whomay most appreciate or need them.3.State and Federal level personnel would like to have credibleevidences of excellence in a form that is usable for their purposes.4.There are apparent differences among administrators at the severallevels as to what constitutes excellence in relationship tospecific programs.5.Evidences of worth or value tended to be reported in sporadicfashion using one or more of the following:(a))(c)Informal communication through the grapevine, professionalcontacts and personal memos;Formal and informal presentations or reports to administrative groups, conferences, workshops, task forces andcommittees;Mass media, including educational TV news stories, journalarticles, films, etc.;

(d)Formal evaluation reports;(e)Administrators acting as members for innovative programsproviding public recognition.Concerning the communication processes, analysis of the data indicated that:1.There is a strong feeling at the district level that the informalprocesses of communication are most productive and that criticalinformation may not always be communicated through the formalstructures.2.The formal reporting structures as perceived by the districtsare cumbersone and inappropriate to program design and datacollecting within the districts.3.The information required by the .formal reporting structures isnot understood by the reporting level as to its purpose andnecessity. There is skepticism about whether reports are readand abut-- what role they play in decision-making.4.The formal reporting system may not reflect the values of theprogram or its perceived excellence at the district level.Thereis a concern that reports are largely a communication of factswhich are difficult to interpret without the valuings that accompanythem.5.There is uncertainty at the district level regarding externalcredibility. ,There is a concern about what standards and criteriawill be used to jdge the evidence which is submitted.6.There is a concern that decentralization and local autonomy maytend to impede the flow of communication and program responsibility.7.The further information travels from its source the more it tendsto be perceived in bits and pieces.Concerning accoutability overload, analysis of the data indicated that1.There is genuine confusion as to the meaning of accountabilityand to the manner in which different forms of it relate to oneanother.2.In some systems several accountability proCesses and proceduresare piled on top of one another, thereby creating a sense ofoverload.3.What is perceived as accountable at one level may not be understood as such at another. Different decision-making levels orsystems often require different types of evidence.8

Concerning perceptions of pressUres and demands, analysis of the data indicated that:1.Pressures and demands appear to be on a continuum.PressuresFseen as undifferentiated threats, uncertainties, and inTitles. Demands are less vague, more focused and indicatetut there is a requirement that is specific or a pressingproblem that must be answered. Demands tend to phase in andphase out. Pressures are more constant.2.There is a questioning, apprehensive, and sometimes defensivemood in relation to the legitimacy and relevance of specificdemands that are impacting on various levels. In other instances,certain specific demands are seen as legitimate and relevantalmost automatically.3.The content of these pressures is quite varied. They rangeall the way (a) from conformity to regulations and rules tomeeting students'needs and objectives; (b) from career educationto relevance training for the job market; (c) from satisfactoryservicing of disadvantaged and handicapped to staff effectiveness;(d) from job placement to community participation in planning andpolicy formation; (3) from functioning advisory committees toexpansion of program.4.There are differences in demands that are placed upon differentlevels (see Appendix B, pages 12 and 13).At the Federal level, there were indications that inherent inthe system are pressures and demands'tbat call for accountabilityparticularly in relation to:62) adequate program review; (b)appropriate management procedure; and (c) responsible fiscalpractices. The most frequently named types Of evidences de(a) that an effective routine had been established;manded were:and, (b) that intended inputs and transactions had occurred.At the State level, there were indications that inherent in thesystem are pressures and demands thst call for accountabilityparticularly in relation to: (a) reporting of pertinent information; (b) evidencing that competitive procedures had been,usedin determining funding; (c) evidencing that appropriate management procedures had been followed; and (d) evidencing thatresponsible fiscal practices had been used. The following typesof evidences were most frequently perceived as being demanded:(a) that an effective routine had been established; and (b) thatvalued outcomes be evidenced.At the District level, there were indications that inherent inthe system are pressures and demands that call for accountabilityparticularly in relatiOn to:(a) reporting of pertinent information; (b) evidencing that adequate program review had been conducted; (c) evidencing that appropriate management procedureshad been followed; and (d) evidencing that responsible fiscal9

practices had been used. The following types of evidences weremost frequently perceived as being demanded:(a) that aneffective routine had been established; (b) that valued outcomes be evidenced; (c) that an appropriate balance was achievedand maintained; and (d) that intended inputs and transactionshad occurred.5.Because of the different nature of the demands on the system atthe different levels and the different types of evidencingprocesses needed, it would seem that no simplistic and undifferentiated system of establishing the accountability of vocationaleducation will suffice.6.The Chartering Process was seen to have potential, as evidencedby the statements of personnel interviewed by each level of thesystem, for strengthening vocational education's response to thevaried demands for accountability at each level of the systemand also to strengthen the way in which it evidences excellentaspects within the system which may not otherwise have a way ofbeing brought effectively to the attention of decision-makersand relevant publics.Response to the Interviews(a) "This projectTypical responses to the interviews completed are:can really help us as the context in which vocational educationoperates changes. I definitely want to be kept informed of the emergent(b) "After I went through the appreciationresults of the projects."process I knew that we really needed this." (c) "This process helpsus to clarify the types of pressures and demands that we are experiencI am intrigued with the whole idea. Theing." (d) "Very good.probing that goes on in the interview is stimulating and helpful."(e)"If the project ends up in keeping with its current direction,it can be the basis for much needed management training of vocationaleducation administrators" (f) "The strength of this project is infact that it is doing needed basic research immediately relevantto vocational education. Don't succumb to the temptation or pressureto turn it into a common, applied research project. We need the outcomes of the project to provide substance for future in-servicetraining of vocational education administrators."During thiL.period, one of the modes of development for purposes oftheory and methodology building was the generating of theoretical models.These models were then used in the preliminary interviews, the workshops,the Advisory Committee, and in process consultation.This process permittedinputs from the interviewees and participants into the theoretical andmethodological development of Chartering.10These models in the forft in which

they finally emerged are presented in Appendices A and B.Definitions ofkey terms appear on page 82.C.DESIGN OF THE FIELD TESTIn conjunction with practioners at the local level, the procedurefor training and the field - testing of Chartering was developed.This approachprovided not only participative development of the procedure, but also enabledthe researchers to pilot test it.D.TRAINING AND FIELD TESTINGTraining in the concept and techniques of Chartering was linked tothe field test through the use of two workshops and the provision of technicalassistance.are:Chartering can be defined as a process whereby critical issuesidentified through scanning; organized and planned through napping theessential parts; validated through communication with significant others;and evidenced through assessment over time.A companion manual, "AnInstruction Manual on the Chartering Process," has been developed whichdetails the process in each of its four phases-,scanning and selectingcritical issues; mapping the essential parts of a critical issue; communicating and validating maps of critical issues with significant others; andreporting evidences of performance, value, and worth to significant others.The manual also provides related instruction for workshop directors.Participants in the field test included those persons involved inthe Administration of Vocational Education in the Coast Colmmunity Collegpand Huntington Beach and. Newport-Mesa High School Districts.CommunityCollege personnel numbered twenty-five and included persons in the followingroles:Chancellor, Vice-Chancellor, College Presidents, Deans, Districtadministrative staff, College administrative staff, counselors, and divisionchairmen from the two colleges.The average length of time of the participants11

DOCUMENT RESUME. ED 086 289 JC 740 043 AUTHOR Farmer, James A., Jr.; And Others TITLE The Report on the Chartering Process. INSTI

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