Hilton Rosemont/ Rosemont.hilton Hilton

BANQUET EQUIPMENTItems in our banquet inventory are for your use at no additional charge. Any equipmentrequested not in inventory, which have associated costs, will be passed on to your group.For more information on banquet equipment, please see your Event or Catering Manager.Back to Resource InformationBANQUET MENU SELECTIONWe request that banquet menus, room arrangements, and other details pertinent to yourconvention be submitted to your Event or Catering Manager 14 days prior to yourconference date. We are happy to custom design menu proposals for your group andassist in selecting the proper menu items and program arrangements to ensure asuccessful event.Specialty and theme parties may be designed to meet your particular needs. Special mealrequests can be accommodated. Please advise your Event or Catering Manager inadvance with any special dietary requirements.Back to Resource InformationSTANDARD BANQUET TERMS AND CONDITIONS1.ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The functionspace assigned indicates the space is tentatively being held and will be held on a definitebasis upon signing of the Event Order (“EO”). The terms and conditions of any groupsales or catering sales agreement previously signed regarding this event remain in forceand the EO is intended to provide specific function/event information in support of theoriginal agreement. If for any reason the function space reserved is not available for yourevent, you agree that we may substitute space of appropriate size and comparable qualityfor your event. If you plan to print or publish the assigned space, please contact us firstto confirm the room assignment.2.GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 businessdays) before your event, you must inform us, in writing, of the exact number of peoplewho will attend your event. The arrangements set forth on the reserve side of your EOwill serve as the final arrangements for your event. The services, products, fees, etc. asnoted will be provided at the time of your event and you will be charged based on theevent guarantee that you give us or the number of people indicated at the time you signedthe sales agreement or the EO, whichever is greater. We will not undertake to serve morethan 5% more than this guaranteed minimum for groups of 50 or more.3.OVERTIME: You agree to begin your event promptly at the scheduled start timeand agree to have your guests, invitees and other persons vacate the designated eventspace at the end time indicated on the final EO. You further agree to reimburse us forany overtime wage payments or other expense incurred by us because of your failure tocomply with these regulations.4.GRATUITY & SERVICE CHARGE: 22% of the food and beverage total plusapplicable state or local tax will be added to your account as a gratuity and service chargedistributed to servers, and where applicable, bussers and/or bartenders assigned to the

Event. This service charge is not a gratuity and is the property of the Hotel to coverdiscretionary costs of the Event.5.PRICE INCREASES: There may be increases in prices due to unforeseenchanges in market conditions at the time of your event. We will communicate theseincreases to you in advance. We will require written confirmation that you agree to paythese increased prices. Alternatively, we, at our option, may in such event makereasonable substitutions in menus and you agree to accept such substitutions.6.SET UP CHARGES. Should extensive meeting room set-ups or elaboratestaging be required, there will be a set-up charge to cover Hotel costs and additionallabor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay forthe cost of renting this additional equipment. You agree to indemnify us for any damagecaused to any Hotel property as a result of drayage related to your event, whether causedby you, your agents, employees, or contractors.7.OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring intothe Hotel alcoholic beverages. You must obtain prior approval from us before you bringin any food or non-alcoholic beverages from outside sources. A Hold HarmlessAgreement and Liability Insurance are required if food or beverage products notpurchased and served by Hotel staff are brought in for consumption by your guests.Service fees will apply to any outside food or beverage served in our function spaceregardless if Hotel labor is required.8.AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotelfacilities being rented for you including guest rooms, common areas and transportationservices will be in compliance with our public accommodation requirements under theAmericans with Disabilities Act. You agree that you will furnish to us a list of anyauxiliary aids needed by your attendees in meeting or function space at least two weeksprior to your event. You agree to pay all charges associated with the provision of suchaids by the Hotel.9.PROMOTIONAL CONSIDERATIONS: We have the right to review andapprove any advertisements or promotional materials in connection with your functionwhich specifically reference the Hilton name or logo. Hilton does not offer or accept anyterms or conditions which provide commissions, rebates, HHonors points or other formsof compensation related to revenue for food, beverage, room or equipment rental.10.CANCELLATION: You may cancel this Agreement only upon giving writtennotice to us. The parties agree and understand that in the event of a cancellation, ouractual damages would be difficult to determine. Therefore, you agree to pay theliquidated damages outlined in your sales agreement, if any, or the guarantee amount asset forth in paragraph 2, whichever is greater. As products and services must bepurchased and scheduled in advance, notification seven (7) business days or less beforethe event will require all charges (including labor and service fees, rentals and applicabletaxes) for the final guarantee or contracted number of guests will be charged. Additionaldamages may be owed for cancellation of your sleeping room contract.11.CONDUCT OF EVENT: Group agrees to comply with all applicable federal,state and local laws including health and safety codes and federal anti-terrorism laws andregulations including compliance with the provisions of 29 CFR part 470, and our rules,copies of which are available from the hotel’s sales department. Group agrees tocooperate with Hotel and any relevant governmental authority to ensure compliance with

such laws. You assume full responsibility for the conduct of all persons in attendance atyour event and for any damage done to any part of our premises during the time of yourevent. Should you require any rigging services for this event, all such services must bearranged through the in-house AV provider or the Hotel and you will be responsible forall costs associated therewith.Back to Resource InformationBELL SERVICESOur bell services department is responsible for the movement of your luggage and thedelivery of all non-food and beverage amenities and golf bag handling/storage. Porteragecharges will be set forth in your contract. Departure notices and bag pulls should becoordinated with your Event Manager.Back to Resource InformationBILLINGShould you require a master account for billing purposes, please complete and return ourcredit application. Upon approval, master accounts will be assigned per yourinstructions. Please be sure to advise your Event or Catering Manager in advance for anyspecific instructions on how you would like your bill organized. We recommend on-sitedaily review with the Accounts Receivable manager.Back to Resource InformationBOX LUNCHESBox lunches are available through your Event or Catering Manager. We can help youcreate your own customized lunch. If you wish to order box lunches for your group, yourEvent or Catering Manager will arrange the order for you and provide delivery to yourspecified location on the property.Back to Resource InformationBUSINESS CENTERWe have connectivity station in the lobby with computers and a printer.Back to Resource InformationBUS/BUS COMPANIESWe recommend Windy City limo 847-916-9300 and Chicago Mini Bus 847-671-9080.Back to Resource InformationCAR RENTAL AGENCIESFollowing are the four Hilton Chicago O’Hare Airport preferred companies, theirlocations, and contact numbers.

Hertz Rent-A-Car 800-654-3011Locations: Terminals 1,2,3 and 5Avis Rent-A-Car 800-321-3712Locations: Terminals 1,2,3 and 5Budget Rent-A-Car 800-527-0700Locations: Terminals 1,2,3 and 5Enterprise Rent-A-Car 847-233-7600Back to Resource Information*CASH PAID OUTSPlease contact your service manager to coordinate this for you in advance.Back to Resource Information*CASH PAYING GUESTSIn the event a hotel guest does not have a major credit card to secure his/her room, theHilton Rosemont/Chicago O’Hare will require full payment in advance for room and taxcharges. In addition, there will be a 50.00 per day refundable deposit for incidentalcharges. If the guest does not wish to establish credit for incidental charges, the guestroom phone will be restricted to room-to-room calls. All room folio charges from theFood and Beverage outlets and movie charges will also be restricted.Back to Resource InformationCELEBRITY/DIGNITARY VISITSRest assured your celebrities or dignitaries will be treated with the utmost confidentiality.Your Catering/Event Manager is happy to work with you to accommodate any needs youhave.Back to Resource Information*CHECK CASHING PRIVILEGESHotel guests may cash checks at the Front Office. The check must be imprinted with theguest’s name and address and made out to Hilton Rosemont/ Chicago O’Hare.Identification will be required.Back to Resource InformationCHECK-IN AND CHECKOUTHotel check-in is 3p.m., and checkout is 12p.m. All guests arriving before 3p.m. will beaccommodated as rooms become available. Our Guest Service Department can arrange tocheck luggage for those guests arriving early when rooms are not available and for guestsattending functions on departure day.

Early DepartureYour guests will have the opportunity to confirm their departure date at check-in. Oncethis departure date has been confirmed, there will be a 50.00 early departure feeassessed in the event the guest departs prior to their confirmed departure date.Late DepartureLate checkouts are available upon request and subject to availability. Please contact theFront Desk directly to discuss availability and associated fees.Zip CheckoutWith zip checkout, your room folio is provided at your door early in the morning of yourdeparture. Simply verify the charges, use the television remote or dial zero for the frontdesk. Please leave your keys in the room. If you are not departing the hotelimmediately, luggage storage can be arranged at the bellman’s desk.Back to Resource InformationCOFFEE MAKERThe Hilton Rosemont / Chicago O’Hare Airport have Lavazza two cup coffee makerswith Lavazza coffee in our guest rooms.Back to Resource InformationCONCIERGEPlease contact our Bell Desk for any concierge needs.Back to Resource InformationCONVENTION CENTER /ROSEMONT AND CHICAGODonald E. Stephens5555 N. River RoadRosemont, IL 60018847-694-2220Travel time 1 minuteConnected via SkywayMcCormick Place2301 S. Lake Shore DriveChicago, IL 60616312-791-7000Travel time: approximately 45 minutesApproximate Taxi Cost 45.00

Back to Resource InformationCORKAGEDue to licensing restrictions, all food and beverage must be provided by HiltonRosemont/Chicago O’Hare hotel.CREDIT CARDSThe Hilton Rosemont/ Chicago O’Hare accepts most major credit cards includingAmerican Express, Master Card, Visa, Discover, and Diners Club.Back to Resource InformationCREDIT POLICYUnless you have established credit in advance with us, you will pay the entire contractprice in cash or by certified check at least three business days prior to your function or bypersonal bank check two weeks prior to your function. If you would like to establishcredit, please contact your Sales or Catering Manager.Back to Resource InformationCURRENCY EXCHANGEThe front desk currently exchanges the following currency at the prevailing rate fromJapanese Yen, Canadian Dollars, Euros.Each guest is limited to a currency exchange of 100.00 per day, with identification. If alarge amount of money is to be exchanged, we strongly recommend handling theexchange through your home bank.Back to Resource InformationDANCE FLOORThe hotel does have dance floors available. Please contact your Event or CateringManager to reserve.Back to Resource InformationDECORATIONSWe are happy to suggest ideas on novel favors, souvenir menus, printed programs,creative ice carvings, theme food presentations, and room accent decor and specialtylinens.We are not responsible for any loss or damage to property belonging to you or yourattendees and do not maintain insurance covering it. All displays and/or decorations willbe subject to our written approval and we reserve the right to contract and charge forhotel staff to provide the labor for any installations or removals of such.Back to Resource Information

DESTINATION MANAGEMENT COMPANIES (DMC)Preferred vendor that have successfully worked with the hotel are listed below for yourreference.Access Destination Services27 E Monroe, Suite 400Chicago, IL 60603847-698-1413www.accessdmc.comBack to Resource Information*DEPOSITSRequired group Cash Deposits are outlined in your sales contract. Cash Deposits may bemade at anytime throughout your stay and placed to your master account balance.Full pre-payment of room and tax is required for guests not wishing to utilize a creditcard upon check-in.Back to Resource InformationDIAGRAMSDiagrams are available. Please contact your Event or Catering Manager.Back to Resource InformationDIETARY REQUIREMENTSOur Chef will provide meals for your attendees with special dietary requirements. Pleaseadvise your Catering/Event Manager if a special meal is required.Back to Resource InformationDINE AROUNDYour Event Manager can assist with ideas for your Dine Around.Back to Resource InformationDIRECTIONS TO THE HOTELThe hotel has airport shuttles from 4a-2a each day picking up at the bus shuttle center forterminals 1, 2, &3. For International flights, the shuttle will pick up at Terminal 5 at door5E upon request.From O’Hare International Airport190 E to River Road SouthExit, turn right at 2nd light Bryn Mawr Ave, then take 2nd left into Hotel entrance andparking

From the North294 S. to 190 W.Exit Mannheim S. to 190 E to River Rd S.Exit, turn right at 2nd light Bryn Mawr Ave, then take 2nd left into Hotel entrance andparkingFrom the South294 N. to 190 W.Exit to River Rd, turn right at 2nd light Bryn Mawr Ave, then take 2nd left into Hotelentrance and parkingFrom the West90 E. to 190 W.Exit Mannheim S. to 190 E. to River Rd S.Exit, turn right at 2nd light Bryn Mawr, then take 2nd left into Hotel entrance and parking.From the East90 W., 190 W. to River Rd exit, turn right heading southTurn right to 2nd light Bryn Mawr Ave, then take 2nd left into Hotel entrance and parking.Back to Resource InformationDRUG STORESWalgreens4820 Cumberland708-583-2133Osco Drug6430 W. Irving Park Rd773-725-2900Back to Resource InformationDRY-CLEANING – SEE LAUNDRY/VALETLaundry services are available by dialing extension 5118. Garments picked up MondayThursday prior to 9a.m. are returned to guests by 6p.m. the same evening. Garmentspicked up after 9a.m. will be returned the following day by 6p.m.Please note that there is no service on the following Holidays: Memorial Day, July 4,Labor Day, Thanksgiving, Christmas and New Year’s.Back to Resource InformationeEVENTSHilton Family’s online booking channel for small groups and meetings.

Back to Resource InformationELECTRICALThe Engineering Department provides assistance with all your mechanical and electricalneeds. Please contact your Event or Catering Manager if you require an electricalservices request form to secure additional power.Back to Resource InformationELEVATORSThe Hilton Rosemont/ Chicago O’Hare hotel has three guest elevators.Back to Resource InformationEMERGENCY PROCEDURESThe Hilton Rosemont/Chicago O’Hare is fully prepared to handle different types ofsituations to assist our guests. The following is information on our emergencyprocedures: All house phones in the hotel are direct connect to the front desk in case ofemergency. All guest room phones have an “Emergency” speed dial button. The hotel has an emergency response team 24 hours a day. In the event of anemergency, picking up any house phone or pushing the speed dial button on a guestroom phone will initiate the appropriate response. Paramedics, Fire Department, and the Police Department are all locatedapproximately (2) two minutes from the hotel. Some of our team members are training as First Responders, can perform CPR andcan administer First Aid. Emergency evacuation routes and procedures are located on the inside of all guestroom doors. Nearest hospital/emergency room: Resurrection Medical Center located at 7435 WTalcott Ave. Chicago, IL 60631 773-774-8000 Nearest Urgent Care facility: Resurrection Immediate Care, 4900 N Cumberland Ave,Norridge, IL 60656 Phone 708-456-1600. Hours (subject to change) Monday-Friday7a-10p, Saturday 8a-8

Restaurant Reservations Restrooms Resumes Ropes/Stanchions Rooming Codes/Rooming Lists Safes/Safety Deposit Boxes Security Shipping and Receiving Signage/Banners Site Inspection/Pre-planning Smoking Sound System Special Meal Requests SPORT Storage Suites Sustainability Taxes .