SC 15 003REV POTENTIAL TRANSMISSION SHUDDER/SURGE .

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Page 1 of 9SERVICE CAMPAIGN BULLETINSUBJECT:POTENTIAL TRANSMISSION SHUDDER/SURGE SERVICE CAMPAIGN REVISEDNo:SC 15 003REVDATE:October, 2016MODEL:2015 Outlander Sport/RVRCIRCULATE TO:[X] GENERAL MANAGER[X] PARTS MANAGER[X] TECHNICIAN[X] SERVICE ADVISOR[X] SERVICE MANAGER[X] WARRANTY PROCESSOR[X] SALES MANAGERThis bulletin supercedes SC 15 003, issued November 2015, to provide clarification regardingvehicles covered by both SC 15 003 and SR 16 006 “CVT Hesitation Safety RecallCampaign.” Revisions are italicized and indicated by A.PURPOSECertain vehicles with CVT‐8 transmissions may exhibit a shudder condition at low speeds (10 – 40 mph),or a surge/flare of engine rpm at higher speeds. This may be caused by a malfunctioning of the CVT’shydraulic pressure control software. In the worst case scenario, with continued driving under theseconditions, the CVT belt may become damaged, causing a warning light to turn on.""This campaign bulletin instructs dealers to refer to SR-16-006 to reprogram the CVT-ECU on all affectedvehicles. In the rare case that the customer informs the dealer they have experienced a shudder or surgecondition, dealers are instructed to reprogram the CVT-ECU, then follow the procedure for shudder/surgecondition as outlined in this bulletin.AFFECTED VEHICLESCertain 2015 Outlander Sport/RVR vehicles with 2.0L engine and CVT‐8 transmission built fromJune 25, 2014 to September 14, 2015."!! IMPORTANT !!If the CVT-ECU was previously reprogrammed as part of SR-16-006 “CVTHesitation - Safety Recall Campaign” and the customer did not inform the dealer that they hadexperienced a shudder or surge condition, this Service Campaign does not apply. The CVT-ECUreprogramming for SR-16-006 includes all the necessary programming fixes for this ServiceCampaign."If a vehicle has SC-15-003 and SR-16-006 open, and the customer doesnot inform the dealer that they had experienced a shudder or surge condition, completeSR-16-006 only."!! IMPORTANT !!If a vehicle has SC-15-003 and SR-16-006 open, and in the rare case thatthe customer informs the dealer that they had experienced a shudder or surge condition,complete SR-16-006 and follow SC-15-003's procedure for shudder/surge condition.!! IMPORTANT !!IMPORTANTTo maximize customer satisfaction with the quality of their vehicle, affected new or usedinventory vehicles should be remedied before the vehicle is delivered. Dealers must checktheir inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle isinvolved in this service campaign.CUSTOMER NOTIFICATIONS"A letter will be sent to all owners of affected vehicles that have not had SC-15-003 and SR-16-006completed, requesting they schedule an appointment with their local Mitsubishi dealer to have their ve hicle remedied. A copy of the customer notification letter appears at the end of this bulletin.Copyright 2016, Mitsubishi Motors North America, Inc.ContinuedThe information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).(4475)

Page 2 of 9SC 15 003REVREQUIRED OPERATIONSBefore starting this campaign procedure, CHECK THE WARRANTY SUPERSCREEN to verify if thevehicle is an affected VIN for this campaign and this campaign procedure has not already beencompleted.REQUIRED EQUIPMENTThe following equipment is needed to read and erase DTCs from all ECUs:D VCI (Vehicle Communication Interface) or VCI Lite - MB991824 or MB992744V.D MEDIC Laptop/Tablet with A/C power adapter - 520924, or FZG1MK2.D MUT-III main harness 'A' (blue connector at the DLC end) - MB991910 or MB992745V.D USB 2.0 cable - MB991827 or RRAR1MBR-108L.SERVICE CAMPAIGN FLOW CHART"

Page 3 of 9SC 15 003REVPROCEDURE FOR SHUDDER/SURGE CONDITION (Only if Reported by Customer)Confirmcompletion ofSR 16 006"Follow this procedure ONLY if customer has reported experiencing a shudder or surge condition."1. Verify that the vehicle has been reprogrammed according to SR-16-006.2. Test drive the vehicle to see if the shudder/surge condition can be duplicated.Refer to FIGURE 1 and FIGURE 2: Setup MUT-III with the applicable Drive Record parameters, thenfollow the Test Drive procedures to duplicate these conditions.For instructions on setting up Drive Recordings, go to:MDL service systems Techline Techline Videos.Under “Service Videos” scroll down to “MUT III” and select “MUT III Drive Recorder Setup.”! WARNINGTest drive route should be relatively free from other traffic so you can safelyconduct the test and concentrate on vehicle operation and performance.ALWAYS follow all traffic laws and safe driving practices.

Page 4 of 9SC 15 003REVFIGURE 1. Test Drive Procedure for Duplicating CVT-8 ShudderFIGURE 2. Test Drive Procedure for DuplicatingCVT-8 Surge/FlareDrive Record Items:#15: Accelerator Position#20: Primary Pressure#21: Secondary Pressure#4: Vehicle SpeedDrive Record Items:#11: Engine Revolution#56: Gear Position (Manual Mode)#9: Primary Speed#13: Real Change Gear Ratio#10: Secondary Speed#4: Vehicle Speed

Page 5 of 9SC 15 003REV3. Was the shudder/surge condition duplicated?DYES - Go to step 4.DNO - Repair is complete. Return vehicle to customer.4. Create a Techline case.5. Attach the following Drive Recording Data from MUT-III to the Techline on1520214Accelerator PositionPrimary PressureSecondary PressureVehicle Speed1156913104Engine RevolutionGear Position (Manual Mode)Primary SpeedReal Change Gear RatioSecondary SpeedVehicle Speed6. Contact Techline for assistance.7. Order the applicable new CVT 8 transmission assembly.8. Replace the CVT 8 transaxle, flush the external cooler, and perform the CVT ECU coding proceduresfound in TSB 15 23 001.PARTS INFORMATIONUse the genuine Mitsubishi Parts listed below:NOTE: ONLY order a new CVT 8 transmission after completing the “Procedure for Shudder/Surge Condition”in this Service Campaign.DescriptionPart NumberQuantityCVT 8 Transmission Assembly (2WD)2700A4011CVT 8 Transmission Assembly (AWD)2700A4031Transmission Fluid: Mitsubishi Motors Genuine CVTF J4MZ3201856.9 L (7.3 qt)

Page 6 of 9SC 15 003REVWARRANTY INFORMATION""CVT ECU reprogramming must be claimed per SR 16 006 only. If the CVT-ECU was previouslyreprogrammed as part of SR-16-006 “CVT Hesitation - Safety Recall Campaign” and thecustomer did not inform the dealer that they had experienced a shudder or surge condition, thisService Campaign does not apply.There are only 2 possible repair scenarios for this Service Campaign. You may only claim 1."Warranty/Recall Campaign Claim InformationEnter all claims as claim type “C“ - Recall/Campaign Claims.Please follow the campaign instructions when entering each claim in order to select the applicableoperation codes that correctly match up with the work that was actually performed. A claim example isprovided below.Certain 2015MY with 2.0L & CVT 8 Automatic Trans Outlander Sport/RVR models."""There are 2 Possible OperationsLabor OperationLabor Time1. 2WD '15 MY Outlander Sport/RVR – Verify SR-16-006 Com pletion, Test Drive & Replace CVTC1512Z036.5 hrs2. AWD '15 MY Outlander Sport/RVR – Verify SR-16-006 Com pletion, Test Drive & Replace CVTC1512Z047.6 hrs

Page 7 of 9SC 15 003REVClaim Header Section:"After entering the required customer data, vehicle data, and campaign operation number, hitting the“Save and Continue” button, the system will automatically fill in several fields. Please note thereare 2 possible repair scenarios for this campaign.Verify that SR-16-006 has been performed andperform a test drive per the TSB--which indi cates the CVT transmission assembly requires re placement. Only for 2WD models.Verify that SR-16-006 has been performed andperform a test drive per the TSB--which indi cates the CVT transmission assembly requires re placement. Only for AWD models.

Page 8 of 9SC 15 003REVService Campaign Claim Example:Follow these instructions for this campaign.Parts:"No parts are needed for the SR-16-006 CVT-ECU reprogramming. If the CVT requires replacement,follow the instructions in the TSB.Labor:"The full service campaign labor operation number is one of the 2 numbers shown and the allowed la bor times vary. One will be automatically entered as a result of the ‘Repair Performed’ scenario youfirst selected from the “Vehicle” page.Verify that SR-16-006 has been performed and perform atest drive per the TSB--which indicates the CVT transmis sion assembly requires replacement. Only for 2WD models."Verify that SR-16-006 has been performed and perform atest drive per the TSB--which indicates the CVT transmis sion assembly requires replacement. Only for AWD models.6.5 hrs7.6 hrsOther Charges:In rare cases, towing and/or a rental car may be necessary. The lower portion of the labor page hasthe fields that must be filled in if there are such charges.

Page 9 of 9SC 15 003REV

NOTE: ONLY order a new CVT 8 transmission after completing the “Procedure for Shudder/Surge Condition” in this Service Campaign. Description Part Number Quantity CVT 8 Transmission Assembly (2WD) 2700A401 1 CVT 8 Transmission Assembly (AWD) 2700A403 1 Transmission Fluid: Mitsubishi Motors Genuine CVTF J4 MZ320185 6.9 L (7.3 qt)

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