Pharmacy Assistant

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Model CurriculumPharmacy AssistantSECTOR:SUB-SECTOR:OCCUPATION:REF ID:NSQF LEVEL:Pharmacy AssistantHealthcareAllied Health & ParamedicsPharmacy AssistantHSS/Q5401, version 1.041

Pharmacy Assistant2

TABLE OF CONTENTS1. Curriculum012. Trainer Prerequisites133. Annexure: Assessment Criteria14Pharmacy Assistant3

Pharmacy AssistantCURRICULUM / SYLLABUSThis program is aimed at training candidates for the job of a “Pharmacy Assistant”, in the “Healthcare”Sector/Industry and aims at building the following key competencies amongst the learnerProgram NamePharmacy AssistantQualification Pack Name &Reference ID. IDHSS/Q5401, version 1.0Version No.1.0Pre-requisites to TrainingPreferably Class XII in scienceTraining OutcomesAfter completing this programme, participants will be able to: Understand the principles and fundamentals ofpharmacology and their application. Receive prescription from pharmacist and verify thatinformation is complete Record and select the correct medicines for dispensing Establish or maintain patient profile, including lists ofmedications taken by individual patients Manage and maintain the drugs supply and order Dispense medications according to the prescription Maintain proper storage and security condition for drugs Manage inventory of medicines and equipments Maintain a safe, healthy, and secure working EnvironmentPharmacy AssistantVersion Update Date18.11.161

This course encompasses 25 out of 25 National Occupational Standards (NOS) of “Pharmacy Assistant”Qualification Pack issued by “SSC: Healthcare Sector Skill Council”.Sr.EquipmentModuleKey Learning OutcomesNo.Required1Introduction toe- Modules. Basic understanding of Healthcarepharmacy industryService Providers (primary, secondary& tertiary)Theory duration Basic understanding of the pharmacy(hh:mm)industry.02:00 hrs Acquaint with the governmentPractical Durationinitiatives related to pharmacy(hh:mm)industry00:00 Depict an overview of HealthcareIndustryCorresponding NOSCodeIntroduction2Types of pharmacye- modules, field Identify and recognize the variouspractice areasvisitstypes of pharmacy practice areas. Understand the functioning of majorTheory durationbranches of practice areas i.e.:(hh:mm)1. Community pharmacy02:002. Hospital pharmacyPractical Duration(hh:mm)01:00Corresponding NOSCodeIntroduction3Job history anddevelopment ofpharmacology and drugs Theory duration(hh:mm)02:00Practical Duration(hh:mm)00:00Corresponding NOSCodeintroduction Pharmacy Assistant Discuss the history and developmentof pharmacologyDiscuss the prospective aspects ofpharmacy.Acquaint with the different termsused in pharmaceutical industry like;natural substances, syntheticsubstances, biotechnology, drugproduct development etc.Describe the major dosage forms ofdrugs available:1. Solid drugs: tablets, pills,plaster, capsule, granules,caplet, gelcap, powder,lozenges.2. Semi- solid drugs:suppository, ointment,creams, gels.3. Liquid drugs: syrups,solution, elixir, tincture, fluidextract, liniment, emulsion,mixtures and suspensions,aromatic water.4. Gaseous drugs; variouse- modules, books,training materials,samples of variousdrug dosage forms,charts2

Sr.No.5ModuleKey Learning OutcomesPharmacy laws andethics Theory duration(hh:mm)03:00Practical Duration(hh:mm)0:00Corresponding NOSCodeintroduction 67Roles and responsibilitiesof pharmacy assistant Theory duration(hh:mm)02:00Practical Duration(hh:mm)01:00 Corresponding NOSCodeIntroductionIntroduction toterminology andequipments related topharmacy Theory duration(hh:mm)02:00Practical Duration(hh:mm)01:00 Pharmacy Assistant anesthetic drugs andcompressed gases.Understand and apply the ethicalstandards related to pharmacies &pharmaceuticals in the country.Acquaint with various regulatorybodies operating in the countryrelated to pharmacy industryUnderstand Government Regulationson Pharmaceutical Retail OutletsFollow Pharmacy laws & regulationsExplain the procedure to work in thepurview of Pharma laws andregulationsFollow the guidelines of Drugs andCosmetic Act and Pharmacy ActFollow Quality MechanismsDiscuss on License requirements of aretail pharmacyDiscuss on Legal Ramifications ofnon-compliance or faulty compliancesAcquire knowledge about Legislationgoverning hospital operationsincluding review of drug managementand distribution systems.EquipmentRequiredE-modules, internetaccess, variousbooks on laws,regulations & ethicsof pharmacy &pharmaceuticalindustry, charts, quizRecognize the roles andresponsibilities of a pharmacyassistantRecognize the various stakeholdersinvolved in the pharmacy industryApply the concept of personalgrooming and understand the DOsand DON’Ts in grooming.Apply the concept of cleanliness, bodylanguage and aesthetics.Explain the basic steps to become aPharmacy Assistant.e- modules, fieldvisitsIdentify the equipment used inpharmacy like refrigerators, sink andcomputers with printers, etc.Explain the terminology used inpharmacy industryUnderstand common disease termse-modules, glossary,refrigerator, sink,computer, printers,drug, ControlledDrugs cupboard,electronic balance,equipment forcounting, containersfor storage &dispensing, Sampleforms & registers3

Sr.No.8910ModuleCorresponding NOSCodeIntroductionStructure and function ofhuman bodyKey Learning Outcomes Theory duration(hh:mm)08:00Practical Duration(hh:mm)02:00 Corresponding NOSCodeIntroduction Basics of pharmacology Theory duration(hh:mm)08:00Practical Duration(hh:mm)02:00 Corresponding NOSCodeIntroductionClassification of DrugsTheory duration(hh:mm)08:00Practical Duration(hh:mm)02:00 Corresponding NOSCodeIntroduction11Adverse Drug Reactions(ADR) and MedicationErrors Theory duration(hh:mm)08:00Practical Duration Pharmacy Assistant EquipmentRequiredBasic understanding of anatomicdefinitions, cells and tissues of humanbody.Basic understanding of all the bodysystems and its functions.Basic understanding of different fluidcompartments in human body.Basic understanding of variousmembrane transport mechanisms inhuman body.To know about anatomical positionsGain a basic understanding of thestructure and functions of differentorgan and systems of the body andhow they correlate with drug action.Learn the basic fundamentals ofpharmacologyExplain the basic concept ofpharmacodynamics andpharmacokineticsComprehend the side- effects andadverse effects of the drugs.Illustrate the basic principles ofpharmacology.Charts, Diagrams,models, e-module,mannequinsExplain the various classifications ofPharma drugsExplain the set of nomenclature usedfor a drug.Describe the classification of drugs:1. based on chemical nature2. based on source3. based on target organ4. based on mode of action5. based on therapeutic use6. based on physiologicalsystem7. based on physical effectsExplain the concept of Adverse DrugReactionsDiscuss various types of ADRs basedon their severity level.Explain the ways by which ADRs canbe reported.Monitor cases with ADRsExplain medication errorse- Modules andsample of variousdrugs for all types ofdrug classifications,sample drug labelse- Modules, textbooks.e- Modules, videosof people with signsand symptoms anddemonstration.4

Sr.No.Module(hh:mm)02:00Key Learning Outcomes 12Corresponding NOSCodeIntroductionPrescription ReadingTheory duration(hh:mm)08:00Practical Duration(hh:mm)02:0013 Corresponding NOSCodeHSS/N5401 Dispensing ofprescription Theory duration(hh:mm)12:00Practical Duration(hh:mm)08:00Corresponding NOSCodeHSS/N5402 Pharmacy AssistantDescribe the types of medicationerrors.Describe how to prevent ADR andmedication errors.Differentiate between ADR, AdverseDrug event and Medication errorsDescribe the prescription.Recognize the various contents ofprescription.Illustrate the various abbreviation thatare used in the prescriptionExplain the process of deciphering aprescription.Identify the importance of recognizingfraudulent prescriptionFollow steps to identify non-authenticor fraudulent prescriptionsDescribe various ways of reducingpotential frauds.Understand procedure of taking inand handing out prescriptionsExplain the concept & process ofselection of Prescribed MedicinesDefine the criteria to select the drugs.Describe the concept of selection ofAdvised Medical DevicesDefine the criteria to select thedevices.Dispensing medications usingdispensary and stores computersystems to generate stock lists andlabelsIdentify the importance of effectiverecording, dispensing and describingof prescriptionDemonstrate Recording, Describing &Dispensing of PrescriptionUndertake the WHO recommendeddispensing process Receive and validate theprescription Understand and interpret theprescription Prepare and label items for issue Make a final check Record the action taken Issue medicine to the patient withclear instructions and adviceDescribe the concept of Over theCounter Drugs & Restricted DrugsDetermine the effective Handling ofEquipmentRequiredSample of a realcorrect and faultyprescription, chartse- modules,demonstration.Visit to a medicalstore,demonstration,PPEs, Dressings,Thermometer,Needle, syringes,Blood pressuremonitors, stomacare products,Condoms, Test kits,e.g. cholesterol testkits, pregnancy testkit, Inhalers, Glucosemeters and teststrips, Screeningtests, WalkingSticks, Collars etc.5

Sr.No.ModuleKey Learning Outcomes 14Records andDocumentation Theory duration(hh:mm)09:00Practical Duration(hh:mm)04:00Corresponding NOSCodeHSS/N5403, HSS/N5404 15Managing andmaintaining drug supplyTheory duration(hh:mm)08:00Practical Duration(hh:mm)04:00Corresponding NOSCodeHSS/N5404 Pharmacy AssistantOTC and Restricted drugs effectivelyDemonstrate Selling over the countermedicinesExplain data storage managementconcepts.Explain the EHR and technicalfeatures of EHR system.Articulate with concept of DrugFormularyUnderstand the importance of drugformularyDescribe how to read drug formularyUnderstand the purpose ofmaintaining drug formularyDescribe the concept of Current Indexof Medical Specialties (CIMS)Know importance and use of CIMSDifferentiate between Drug formularyand CIMSDemonstrate knowledge of NationalFormulary of IndiaApply knowledge of Drug Formularyand CIMSMaintain patient profile including listsof medications.Describe patient profile templateExplain about Maintaining and filingpatient records, preparing letters andother paperwork and responding tofaxes.State the various components of DrugSupply Management i.e.: Procurement Distribution UtilizationUnderstand the importance ofappropriate management andmaintenance of drug supplyDetermine ordering items for usewithin a departmentExplain the process of ordering of thedrugs and equipments.Describe the drug procurement cycleDescribe the drug distribution cycleDiscuss the process of drugpreparation at health facility.Describe the process of receiving thesupply and their effective shelving &storage.Describe how the drug supplies areorganized.EquipmentRequiredSample of variousrecords anddocumentation,samples of patientprofile template,EHR software,computer, internetaccess, emodules/textbookson CIMS & drugformularyDepiction throughvideos and liveexamples, fieldvisits, role- plays,charts and chalkboard6

Sr.No.ModuleKey Learning Outcomes 1617Inventory Management Theory duration(hh:mm)08:00Practical Duration(hh:mm)04:00 Corresponding NOSCodeHSS/N5404 Basics of accountsmanagement Theory duration(hh:mm)05:00Practical Duration(hh:mm)03:00Corresponding NOSCodeHSS/N5404 18High Alert Medication(HAM) Management Theory duration(hh:mm) Pharmacy AssistantDiscuss in brief the drug selectionprocess.Help to maintain reasonabledispensary stock levelsDemonstrate receiving, loading,unloading incoming goods fromwholesalers, manufacturers andelsewhereDiscuss on delivering pharmaceuticalsand other goods to sites within apharmacy department, andwards/departments/clinical areasDemonstrate answering queries onthe supply and availability ofmedicines, where this is within theircompetence.Define the principle of inventorymanagement.Understand Automation andinventory control.Discuss various inventory controlmethods like VED analysis, ABCanalysis etc.Demonstrate Pre-packing, assemblingand labeling medicinesIdentify the expired or outdated ornear expiry drugs & medical devicesDemonstrate the appropriate disposalof expired or outdated or near expirydrugs & medical devicesExplain the concept of Accountingwhich can be applied in pharmacyDiscuss the basics of commercialaccountingExplain the concept of collection.Identify various terms associated withaccountingRecognize the various types ofinvoices, ledgers, bills, vouchers andexplain how they are used whiledispensing of drugs and equipments.Basic understanding of balancesheets.Describe how to manage the cashregister and accepting payments fromcustomers.Define high alert medicationDescribe the classes of drugs whichare treated as high alert drugsExpress the storage and handling ofhigh alert drugsEquipmentRequirede- modules, fieldvisit, videose- modules, samplesof invoices, ledgers,bills, vouchers, cashregisters andbalance sheets; roleplayse- modules, Samplesof high alert drugs,charts.7

Sr.No.Module03:00Practical Duration(hh:mm)03:0019Corresponding NOSCodeHSS/N5404Medicine and EquipmentstorageKey Learning Outcomes Discuss dispensing process of highalert drugs Demonstrate Drug storage conditionsand its maintenance and transportDescribe various drug storagecontainers/equipment and itsfeatures, merits and demeritsComprehend the storage criteria ofvarious forms of drugs and medicines.Understand the importance oflabelling the drugs, medicaldevices/equipment and storage placeappropriatelyDescribe how to accept shipments ofmedication and supplies unpack andstore inventory and ensure it ishandled properly.Explain how various medicalequipments can be maintainedDescribe the proper storage ofmedical devices.Recognize the roles & responsibilitiesof pharmacy assistant in medicine &equipment storageDistinguish the storage and labellingcriteria of drugs & medical devices/equipment in retail outlet andstorehouse.Know Basic requirements of thehealth, safety and other legislationsand regulations that apply to the workplace.Describe Work place Hazards andsafety precautions.Identify hazardous medications andsubstance at a pharmacyUnderstand the risks involved whilehandling hazardous medications andsubstancesExplain the methods of hazardousdrugs control & management.Explain the proper handling of suchdrugs with the use of PPE.Handle hazardous medicines/substances according to guidelines Theory duration(hh:mm)06:00Practical Duration(hh:mm)04:00Corresponding NOSCodeHSS/N5405 20Handling of HazardousSubstancesTheory duration(hh:mm)06:00Practical Duration(hh:mm)04:00Corresponding NOSCodeHSS/N5405 Pharmacy AssistantEquipmentRequirede- modules,refrigerators,equipments in coldchain, samples ofstorage containers,samples of labellingthe drugs, medicaldevices/equipmentand storage place .Samples ofHazardous drugs &substances, variousPPEs like gowns,gloves, eye- wear,etc.8

Sr.No.ModuleKey Learning Outcomes 2021Act within the limits ofcompetence andauthority Theory duration(hh:mm)02:00Practical Duration(hh:mm)01:00 Corresponding NOSCodeHSS/N 9603Sanitation, safety andfirst aid Theory duration(hh:mm)03:00Practical Duration(hh:mm)02:00Corresponding NOSCodeHSS/N96062122 Emergency MedicalResponse Theory duration(hh:mm)04:00Practical Duration(hh:mm)06:00 Corresponding NOSCodeHSS/N 9606Personnel hygieneTheory duration(hh:mm)Pharmacy Assistant Demonstrate the management ofspillages & incidental exposure tohazardous medications andsubstancesIdentify Report and record incidentsEnsure that health and safetyrequirements are met.Assist the pharmacists inadministrative works.Understand the meaning of relationsand types of relationshipTo understand effective workingrelationships with the people externalto the team, with which the individualworks on a regular basisTo understand the effect of boundaryviolation in technician clientrelationshipsFollow workplace protocol.EquipmentRequiredInternet use forlearningand adopting bestpracticesTo develop understanding forprecautions to ensure Patient’s SafetyDescribe common emergencyconditions and what to do in medicalemergencies.Develop understanding andprecautions to ensure self-safety.Demonstrate the use of protectivedevices (restraints, safety devices).Practice safe methods while usingmedical gases in hospital (if any).Describe basics of first aid.Patient safety toolssuch as wheel chairs,trolleys, side rails,PPE, First Aid kit,betadine, cotton,bandages, sanitizers,disinfectants etcDescribe the concept of basic lifesupport and emergency medicalresponse.Discuss the steps of carrying out CPRon an adult.Explain CPR using defibrillatorExplain the management ofconvulsionExplain needle stick injuries and theirprevention.Emergency kits,mannequins,defibrillator,AED’sTo develop understanding of theconcept of healthy livingTo develop understanding &procedures of hand hygieneHand sanitizers,PPE, Handwashing techniques,steriliser,9

Sr.No.23ModuleKey Learning Outcomes02:00Practical Duration(hh:mm)03:00 Corresponding NOSCodeHSS/N 9606Soft Skills andCommunication Theory duration(hh:mm)05:00Practical Duration(hh:mm)05:00 Corresponding NOSCodeHSS/N 9601, HSS/N 9603 Pharmacy AssistantTo develop a mind-set aboutenvironmental hygiene and safesanitary practices, constructing hometoilets, proper disposal of domesticwastes.To develop techniques of groomingTo ensure vaccination againstcommon Infectious DiseasesComprehend the concept of softskills, its components and benefits ofsoft skills.Understand art of effectivecommunicationDemonstrate how to Respond totelephone and face to face enquiriesAble to handle effectivecommunication with Patients &FamilyAcquaint with the art of EffectiveCommunication.Able to handle effectiveCommunication with co-workers andtheir Family.Able to handle effectiveCommunication with Peers/colleagues using medical terminologyin communication.Maintain health and hygiene anddemonstrate personal grooming.Develop interpersonal skillsDevelop effective social interactionManage time effectivelyPrepare for interviewsDevelop leadership skills, problemsolving techniques.Describe and practice socialinteraction.Learn basic reading and writing skillsLearn sentence formationLearn problem solvingUnderstand need for customer serviceand service excellence in MedicalserviceUnderstand work ethics in setting.Learn objection handlingLearn Telephone and Email etiquettesLearn Basic computer working likefeeding the data, saving the data andretrieving the data.Learn to analyze, evaluate and applythe information gathered fromEquipmentRequireddisinfectants, PPEpolicies andproceduresfor personnelhygiene.Self-Learning andunderstanding10

Sr.No.24ModuleBasic ComputerKnowledgeTheory duration(hh:mm)04:00Practical Duration(hh:mm)06:00Corresponding NOSCodeIntroductionTotal DurationTheory Duration(hh:mm)130:00Practical Duration(hh:mm)70:00Pharmacy AssistantKey Learning OutcomesEquipmentRequiredobservation, experience, reasoning, orcommunication to act efficiently Learn planning and organization ofwork Learn decision making abilityComputer/Internet To gain broad understanding aboutapplication of computers in laboratoryPractice Give Introduction to Computers: Block diagram Input and Output devices Storage devices Give Introduction to operatingsystems Need of Operating systems (OS) Function of OS Windows 2000 – Utilities and basicoperations Microsoft office 2000 – MS Word,MS ExcelUnique Equipment Required:Mock Drug-store & dispensary environment equipped with variousMedicines with their trade names alphabetically A to Z, OTCmedicines, Schedule H medicines, Restricted medicines, Racks andboxes for alphabetical and proper storage of medicines, Cotton,Cotton Bandage, sample drug labels, Dressings, Thermometer,Needle, syringes, Blood pressure monitors, stoma care produc

Articulate with concept of Drug Formulary Understand the importance of drug formulary Describe how to read d rug formulary Understand the purpose of maintaining drug formulary Describe the concept of Current Index of Medical Specialties (CIMS) Know i mportance and u se of CIMS